Customer Support Services

Classification:

Original Set Aside:

Product Service Code: R699 – Support-Administrative: Other

NAICS Code: 561110 – Size Standard $12.5M

Place of Performance: Hurlburt Field, Florida

DESCRIPTION:

This is a Sources Sought ONLY. The Unites States Government desires to procure customer support services at Hurlburt Field, FL.

This notice is used solely for information and planning purposes- it does not constitute a Request for Quotation (RFQ), Invitation for Bid (IFB), or Request for Proposal (RFP) or a promise to issues and RFQ, IFB or RFP in the future.  This notice does not commit the U.S. Government to contract for any supply or service.  Further, the U.S. Government is not seeking quotes, bids or proposals at this time and will not accept unsolicited proposals in response to this sources sought synopsis.  The U.S. Government will not pay for any information or administrative costs incurred in response to this notice.  Not responding to this notice does not preclude participation in any future RFQ, IFB, or RFP, if any is issued.  If a solicitation is released, it will be synopsized on the Government wide Point of Entry (GPE).  It is the responsibility of potential offerors to monitor the GPE for additional information pertaining to this requirement.  The GPE is located at https://sam.gov.

BACKGROUND:

This is a non-personnel services contract. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform customer support services as defined in this Performance Work Statement except for those items specified as government furnished property and services.

The contractor shall provide Defense Enrollment Eligibility Reporting System (DEERS) for five (5) Real-time Personnel Identification System (RAPIDS) terminals at Hurlburt Field, Automatic Records Management System (ARMS)/Personnel Records Display Application (PRDA), Military Personnel Data System (MilPDS), Common Access Cards, Casualty Support, Adoption, Citizenship, INTRO, Family Care Plans, Service Group Life Insurance/Family Service Group Life Insurance (SGLI/FSGLI), and shared programs with Finance Defense Joint Military Systems (DJMS), Master Military Pay Accounts (MMPA), and Leave Web programs.

The contractor shall provide security management personnel for each RAPIDS site who are responsible for activating all RAPIDS users and assigning roles for new and existing users; maintain and update local control of system security by adding and assigning Verifying Official (VO) and Super Verifying Official (SVO) roles to users; manage ID card stock and consumables; maintain necessary records for audit IAW RAPIDS/VO; and function as a VO. One SSM must be physically available on site at all times during RAPIDS operations.

The contractor shall provide Super Verifying Officials who will manage and examine the audit trails; train new VOs on RAPIDS workstation using RAPIDS training guide; ensure that all VOs understand their responsibility to read and understand the "Message of the Day"; Download and install new RAPIDS software when instructed to do so; and verify the identity of VOs. SVO may also perform duties of a VO.

The anticipated North American Industry Classification System Cods (NAICS) for this requirement is 561110 and the size standard is $12.5M.

Qualified companies are encouraged to respond.

Responses should provide the following information to this sources sough announcement:

1. Business Name and Address
2. Name of Company Rep and Business Title
3. Details and Experience of performing these types of services
4. Business size as it relates to the NAICS
5. Contract Types typically used for these types of services
6. Other Contract Vehicles that would be available to the Government for the procurement of these services, to include General Services Administration (GSA) Federal Supply Schedule; and/or any other Department of Defense contracts.

PROCEDURES:

This sources sought is a required component of a complete and systematic process to evaluate interest parties in order to minimize cost both to potentially interested parties and the Government. Interest sources are also encouraged to submit product literature in response. The Government’s evaluation of the capability statements received will factor into whether any forthcoming solicitation will be conducted thereafter. The Government reserves the right to consider a small business set-aside based upon responses hereto for any subsequent acquisition. Respondents are further requested to indicate their status as a foreign-owned/foreign-controlled firm and any contemplated use of foreign national employees on this effort. Any submission of such product literature or catalog cut sheets will be treated separate from, and will have no bearing on, any subsequent evaluation of proposals submitted in response to any resulting future formal Request for Proposal. Funding for this requirement is "Subject to the Availability of Funding" per FAR 52.232-18.

Interested parties should provide a statement of interest on company letterhead (not to exceed 10 pages in length) to margaret.peerman.3@us.af.mil and amy.jenkins.4@us.af.mil . No basis for claim against the Government shall arise as a result of a response to this SOURCES SOUGHT or Government use of any information provided. Responses must be submitted no later than 2:00 PM (Central Standard Time), October 10th, 2024 via email to margaret.peerman.3@us.af.mil  and amy.jenkins.4@us.af.mil.

Contact Information

Contracting Office Address

• 1 SOCONS/PKA
• HURLBURT FIELD , FL 32544
• USA

Primary Point of Contact

•  Margaret Peerman
•  Margaret.peerman.3@us.af.mil
•   Phone Number 850-884-4843

Secondary Point of Contact

•  Amy A Jenkins
•  Amy.jenkins.4@us.af.mil
•   Phone Number850-884-7692