Customer Satisfaction Data Collection and Analysis
Closed Solicitation Posted
- Solicitation number
- 1331L526BEASurvey
- Agency
-
Office of the Secretary
Department of Commerce
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 541910 Marketing Research and Public Opinion Polling
- Place of performance
- Washington, District of Columbia 20233, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Commerce Office of the Secretary seeks customer satisfaction data collection and analysis services for the Bureau of Economic Analysis website, with quotations due June 26, 2026 at 2:00 PM EST. The procurement is a 100% small business set-aside and will be awarded on a firm-fixed-price basis under FAR Part 13 Simplified Acquisition Procedures using Lowest Priced Technically Acceptable evaluation.
Place of performance is the Bureau of Economic Analysis, 4600 Silver Hill Road, Suitland, Maryland 20746, with all work performed remotely. The contractor must procure and host a FedRAMP-authorized survey platform (preferably ForeSee) and design a customized online customer satisfaction survey for www.bea.gov collecting at least 25,000 responses annually through pop-up windows and static links. The survey must comprise 40–50 questions, including up to 3 open-ended questions, requiring less than 15 minutes to complete and meeting Executive Order 13571 requirements. The contractor will develop a customized sample plan, perform data cleaning to remove straight-lining, spam, and bot responses, calculate customer satisfaction indices, conduct an expert usability audit of 10 key pages and 4 primary use cases using industry-standard heuristics, and provide monthly and quarterly reports with CSAT metrics.
Key deliverables include a kick-off meeting within 3 business days of award, a project plan within one week, website integration code, cloud-hosted reporting portal login credentials supporting up to 25 users, up to 4 annual stakeholder presentations, and a usability audit presentation with written report. All work must comply with the Privacy Act, Paperwork Reduction Act (OMB clearance required), Federal Section 508 accessibility standards, and WCAG 2.0 AA guidelines. The period of performance is one year from award with four optional 12-month extension periods. No incumbent contractor exists. Government points of contact are Makia Riley, COR, (301) 278-9182, and Susanne Palacios, ACOR, (301) 278-9684. The NAICS code is 541910, Marketing Research and Public Opinion Polling; PSC is R422.
Notice text
2 versions
Update #2 · Latest ·
**Update as of FRI 26JUNE2026 - two documents have been uploaded to this solicitation. Document 1 is the Q&A (Questions and Answers_Customer Satisfaction) and Document two (2) i the revised Statement of Work (Web Survey SOW_Revised).
Cloud services must maintain a FedRamp authorization.
This requirement is to procure customer satisfaction data collection and anaylsis services for the Bureau of Economic Analysis (BEA). Please see the Statement of Work for futher descriptions.
Update #1 ·
This requirement is to procure customer satisfaction data collection and anaylsis services for the Bureau of Economic Analysis (BEA). Please see the Statement of Work for futher descriptions.
Files
| File | Type | Posted |
|---|---|---|
| Web Survey SOW_Revised.pdf | ||
| Questions and Answers _ Customer Satisfaction.pdf | ||
| RFQ for BEA Survey.pdf | ||
| BEA - Web Survey SOW_pt.1.pdf |
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