Customer Engagement Management System Call Center Support (CEMS II)
Awarded Award Notice Posted
- Solicitation number
- ED-JA-2021-0001
- Agency
- Department of Education
- Awarded
- to Senture LLC
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 91003121C0002 Federal contract award
- NAICS code
- 541511 Custom Computer Programming Services
- PSC
- Not on record
- Place of performance
- London, Kentucky 40741, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Award Notice announces a sole source contract awarded by the Department of Education to Senture, LLC for customer engagement management system call center support services. The bridge contract, valued at $22,473,831.59, is for a period of five months and was necessary due to Senture, LLC's expertise in customer service for Federal Student Aid. A new vendor would not have sufficient time to ramp up services under the short duration contract. The statutory authorities permitting the sole source award are 20 USC 1018a(e) and 41 USC 1901.
Notice text
The circumstances of the contract action deem only one source reasonably available and is the most advantageous source for purposes of the award. The services described in this memo require a knowledge base focused on the specific needs of FSA. Although a new vendor could acquire the needed expertise over time, the short duration of the “bridge” contract (five months) does not make it practical, expedient, or advantageous considering that the transition/ramp up period could last up to three months and the transition/ramp down period could last up to three months, resulting in six months of unnecessary performance and expense. The statutory authority permitting this sole source is 20 USC 1018a(e) and 41 USC 1901.
Awarded contract 91003121C0002 to Senture, LLC for 22473831.59 on 2021-07-30.
Attachments
| File | Type | Posted |
|---|---|---|
| CEMS2JA.pdf |
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