CEMS2JA.pdf

This notice announces a sole source award of a bridge contract. The Department of Education awarded a contract worth $22,473,831.59 to Senture, LLC on July 30, 2021 under solicitation number ED-JA-2021-0001. The contract is for customer engagement management system call center support services for a period of five months. A sole source award was deemed necessary as Senture, LLC possesses expertise specific to the customer service needs of the Federal Student Aid office, and the short duration of the bridge contract would not allow sufficient time for a new vendor to ramp up services. The statutory authorities permitting the sole source award are 20 USC 1018a(e) and 41 USC 1901.