Call center services
Ended Definitive Contract Awarded Last action
- Contract number
- 91003121C0002
- Awardee
-
Senture LLC UEI GC51JCDRQP95
- Awarding agency
-
Office of Federal Student Aid
Department of Education
- Obligated
- $9,907,065
Award facts
- Opportunity
-
- Customer Engagement Management System Call Center Support (CEMS II) Award Notice · Posted Sep 2, 2021
- Contract value 38% obligated
- $25,795,854.87 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 541511 Custom Computer Programming Services
- PSC
- R710 Support- Management: Financial
- Set-aside
- No set-aside
- Competition
- Not Competed under SAP · 1 offer Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Marydell, KY 40741, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | -$1,107,341 | |
| Supplemental Agreement for work within scope | $4,429,364 | |
| Original award | $6,585,042 |
About this award
The Department of Education's Office of Federal Student Aid awarded a $25.8 million firm fixed price definitive contract to Senture LLC to provide call center services. Under this contract, Senture will support ED's student aid programs by operating call centers to handle inquiries from students, parents, and other stakeholders regarding financial aid applications, eligibility, loan servicing, and related matters. As the prime contractor, Senture will be responsible for staffing and managing the call centers located in Marydell, Kentucky through December 2022 to handle call volume and meet customer service standards for this important student assistance function.
Quick answers
Who was awarded contract 91003121C0002?
91003121C0002 was awarded to Senture LLC by Office of Federal Student Aid (Department of Education) on August 1, 2021.
How much is contract 91003121C0002 worth?
The government has obligated $9,907,065 on 91003121C0002. Its current value, with exercised options, is $25,795,855.
Was contract 91003121C0002 competed?
The extent of competition for 91003121C0002 was not competed under sap. The government received 1 offer.
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