Customer Engagement Assessment Support

This is a requirement for Customer Engagement Assessment Support in support of The Office of Civilian Human Resources (OCHR). This is a notice of intent to request a quote directly from PCG Enterprises, Inc. d/b/a Pacific Consulting Group.
This procurement action contracts with a vendor to complete an annual, continuing user customer engagement/satisfaction survey of civilian human resources (HR) programs and services used by supervisors Navy-wide. Results are a primary metric and indicator for Navy’s HR leadership and organizations measuring relative overall engagement, satisfaction, trends and areas for improvement.
The justification for limiting sources is that the proprietary formula of PCG Net Impression® leverage analysis identifies actionable improvement opportunities and combines satisfaction ratings with derived measures of contribution or importance into one measure.
It is imperative that a consistent analysis of the data continue to be calculated and managed with the same precise formula. Therefore, it is not feasible to contract for these services from any firm other than PCG due to the proprietary nature of their formula.
This notice of intent is not a request for competitive quotes. Interested quoters may identify their interest and capability to respond to the requirement or submit a capability statement. A determination by the Government not to compete this proposed order based upon responses to this notice is solely within the discretion of the Government. Information received will normally be considered solely for the purpose of determining whether to conduct a competitive procurement.
Authority to limit sources to less than those required by FAR 8.405-1 and 8.405-2 is found at FAR 8.405-6. The justification for limiting sources is (iii).
Any capability statement must be submitted to Allison.Miller1@navy.mil by 10:00am (Eastern) Monday, 24 September 2018..