Copier Maintenance & Services for the Mashpee Service Unit

The Indian Health Service seeks maintenance and repair services for two Kyocera Taskalfa multifunction devices at the Mashpee Service Unit, with proposals due August 25, 2026. The procurement is 100% set-aside for Indian Small Business Economic Enterprise under HHSAR 352.226-4, requiring offerors to certify Indian ownership and maintain eligibility at offer submission, award, and throughout contract performance.

Place of performance is Mashpee, Massachusetts. The contractor must provide preventive maintenance, corrective repairs, and technical support with 24-hour response time and on-site service during normal business hours (8:00 AM to 4:30 PM, excluding federal holidays and weekends). The contractor furnishes all replacement parts (new, manufacturer-approved, or equivalent) and maintains adequate inventory to minimize downtime. All travel costs are included in the contract price with no additional Government reimbursement.

The NAICS code is 811210, Electronic and Precision Equipment Repair and Maintenance; PSC is J074. The contract period consists of an initial base year and optional follow-on years, each 12 months in duration, with options to extend services for up to six months and extend total contract term to one year and six months. Service contracts performed in Barnstable County, Massachusetts are subject to prevailing wage determination (No. 2015-4045, Revision 36, effective June 25, 2026).

The contractor must comply with FISMA, NIST guidelines, and HIPAA, with particular emphasis on protecting sensitive and protected health information accessed through the devices. Required documentation includes written service reports after each visit, preventive maintenance records, repair and parts replacement logs, service history documentation, periodic performance and uptime reports, incident reports (within 8 hours of occurrence), data security certifications, and a final contract summary report. Evaluation criteria include technical factors, price, and past performance, with the government comparing quotations to determine best overall value.