Commercial Mass Text Messaging Subscription Service

The Department of the Army Materiel Command Mission and Installation Contracting Command Fort Hood is procuring a commercial, subscription-based mass text messaging platform to enable the 2nd Brigade at Fort Hood to communicate directly with soldiers and their families regarding community events, family readiness group activities, and non-operational announcements. The service must be a commercial-off-the-shelf solution capable of sending both SMS and MMS messages, delivered through a dedicated, high-volume A2P 10DLC registered phone number, and must include onboarding assistance and an assigned account manager for ongoing support. Key performance objectives include maintaining 99.5% monthly platform availability, achieving 98% message delivery rates within five minutes of transmission, and providing customer and technical support responses within four business hours. The government will evaluate proposals based on contractors' demonstrated compliance with NIST SP 800-171 security requirements and CMMC Level 2 (Advanced) certification, as the platform will process Controlled Unclassified Information including soldier and family member contact lists and personally identifiable information. The deadline for submitting questions is February 19, 2026 at 1:00 PM Central Time, and sealed quotes must be received by February 27, 2026 at 1:00 PM Central Time.

This acquisition is a 100% Total Small Business Set-Aside under NAICS code 517121 (Telecommunications Resellers) with a 1,500-employee size standard, and no incumbent contractor information is provided. The contract is structured as a Firm-Fixed-Price agreement with a base performance period of twelve months (March 11, 2026 through March 10, 2027) and one optional one-year renewal period, for a total possible 24-month duration. The government requires a pre-paid bundle of 600,000 message credits to be delivered on Day 1, with SMS messages consuming one credit per recipient and MMS messages consuming three credits per recipient; no specific budget ceiling is disclosed in the solicitation materials. The place of performance is Fort Cavazos, TX 76544, and the contractor must submit a Quality Control Plan within 10 days of award, provide monthly usage and delivery reports, complete required security training (Anti-Terrorism Level I, OPSEC Level I, and PII training), and maintain non-disclosure agreements.