Cisco Hyperflex Software Support Services

The Indian Health Service is seeking extended support subscription services for Cisco HyperFlex systems at the Hopi Health Care Center in Polacca, Arizona. The procurement requires a 3-year subscription providing next business day support coverage for five specific Cisco devices including two UCS 6332 16UP units and three HX240c M5SX HyperFlex Systems. Contractors must deliver Cisco-certified support engineers, ensure parts replacement capabilities, and maintain continuous support coverage without lapses while guaranteeing compatibility with existing systems. The evaluation will focus on verification of valid Cisco extended support subscription and confirmation that support response meets next business day standards. The original response deadline of August 26, 2025 has been extended to August 28, 2025, following a revision to the Statement of Work.

This opportunity is exclusively set aside for Indian Economic Enterprises under the Buy Indian Act, requiring at least 51% ownership and control by Federally Recognized Indian Tribes or Alaska Native Corporations. No incumbent contractors are identified in the documentation, and no specific contract values or budget ranges are disclosed in this sources sought notice. The contract will span exactly three years from the date of award, covering five pieces of specifically identified Cisco equipment with unique serial numbers. Interested vendors must submit comprehensive capability statements, manufacturer authorization documentation, and complete the IHS Indian Economic Enterprise Representation form demonstrating their eligibility status. The procurement falls under NAICS code 541519 for Other Computer Related Services, indicating this is a market research effort to identify qualified sources before potential solicitation.