Atch 1 - Scope of Work.pdf
PDF 78 KB Posted
- Attached to
- Cisco Hyperflex Software Support Services
- Solicitation number
- SS-25-PHX-053
About this file
This Scope of Work (SOW) details an extended support subscription for a Cisco HyperFlex system for the Hopi Health Care Center, located in Polacca, Arizona. The contract requires a 3-year subscription providing next business day (NBD) support response for all covered equipment and software, ensuring operational continuity, security, and minimal downtime for the healthcare facility's IT infrastructure. The contractor must deliver Cisco-certified support engineers, parts replacement if applicable, and maintain continuous support coverage without any lapses.
The specific performance requirements include delivering a next business day service level in accordance with Cisco extended support standards, with the contract starting upon award and running for 3 years. Deliverables include proof of subscription activation, documentation of coverage with contract ID and support level, and customer service contact information. Acceptance criteria mandate a valid Cisco extended support subscription verified by Cisco and support response meeting next business day standards. The services will be performed at the Hopi Health Care Center, PHS Indian Health Services, located at Highway 264, Mile Marker 388 in Polacca, Arizona.
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Other files
| File | Type | Posted |
|---|---|---|
| Atch 1 - Scope of Work (REV).pdf | ||
| Atch 3 - IEE Sources Sought Notice.pdf | ||
| Atch 2 - IEE Representation Form.pdf |
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Scope of Work (SOW)
Project Title: Extended Support Subscription for Cisco HyperFlex System
Customer: Hopi Health Care Center Location: Polacca, Arizona
1. Background
Hopi Health Care requires continued support for its Cisco HyperFlex system to ensure operational continuity, security, and minimal downtime.
2. Scope of Services
The Contractor shall:
Provide a 3-year subscription for extended support on the Cisco HyperFlex system.
Deliver next business day (NBD) support response for all covered equipment and software under this subscription.
Ensure compatibility of support coverage with existing Hopi Health Care Center systems.
3. Performance Requirements
Service Level: Next business day response and resolution in accordance with Cisco extended support standards.
Availability: Contractor shall ensure access to Cisco-certified support engineers and parts replacement (if applicable) within the specified service level.
Quality Assurance: Contractor must guarantee authorized Cisco support subscription with no lapse in coverage.
4. Period of Performance
Start Date: Upon award of contract
Duration: 3 years
5. Place of Performance
All services shall support the Cisco HyperFlex system located at:
Hopi Health Care Center
PHS Indian Health Services
Hwy 264, Mile Marker 388 Polacca, AZ 86042
6. Deliverables
Proof of Cisco extended support subscription activation.
Documentation of coverage, including contract ID and support level.
Customer service contact information for support requests.
7. Acceptance Criteria
Valid Cisco extended support subscription verified by Cisco.
Support response and service delivery meet next business day standards.
File details come from the government source that posted it. Updated .