Atch 1 - Scope of Work (REV).pdf
PDF 82 KB Posted
- Attached to
- Cisco Hyperflex Software Support Services
- Solicitation number
- SS-25-PHX-053
About this file
This Scope of Work (SOW) details an extended support subscription for Cisco HyperFlex systems at the Hopi Health Care Center, Indian Health Service in Polacca, Arizona. The contract requires a 3-year subscription for next business day (NBD) support covering five specific Cisco devices: two UCS 6332 16UP and three HX240c M5SX HyperFlex Systems, with unique serial numbers for each. The contractor must ensure compatibility with existing systems, provide access to Cisco-certified support engineers, guarantee parts replacement if needed, and maintain continuous support coverage without any lapses.
The performance requirements specify a next business day response and resolution standard in line with Cisco extended support guidelines. The contract will start upon award and run for 3 years, with all services supporting the Cisco HyperFlex system located at the Hopi Health Care Center. Deliverables include proof of support subscription activation, documentation of coverage with contract ID and support level, and customer service contact information. The acceptance criteria mandate verification of the Cisco extended support subscription and confirmation that support response and service delivery meet next business day standards.
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Other files
| File | Type | Posted |
|---|---|---|
| Atch 3 - IEE Sources Sought Notice.pdf | ||
| Atch 1 - Scope of Work.pdf | ||
| Atch 2 - IEE Representation Form.pdf |
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Text version
Scope of Work (SOW)
Project Title: Extended Support Subscription for Cisco HyperFlex System
Customer: Hopi Health Care Center, Indian Health Service Location: Polacca, Arizona
1. Background
Hopi Health Care requires continued support for its Cisco HyperFlex system to ensure operational continuity, security, and minimal downtime.
2. Scope of Services
The Contractor shall:
Provide a 3-year subscription for extended support on the Cisco HyperFlex system for following:
Product Name : Cisco UCS 6332 16UP
PID : UCS-FI-6332-16UP
Serial : FDO233012W4
Product Name : Cisco UCS 6332 16UP
PID : UCS-FI-6332-16UP
Serial : FDO23290FLL
Product Name : Cisco HX240c M5SX HyperFlex System
PID : HX240C-M5SX
Serial : WZP23370X8D
Product Name : Cisco HX240c M5SX HyperFlex System
PID : HX240C-M5SX
Serial : WZP23370X86
Product Name : Cisco HX240c M5SX HyperFlex System
PID : HX240C-M5SX
Serial : WZP23370X8C
Deliver next business day (NBD) support response for all covered equipment and software under this subscription.
Ensure compatibility of support coverage with existing Hopi Health Care Center systems.
3. Performance Requirements
Service Level: Next business day response and resolution in accordance with Cisco extended support standards.
Availability: Contractor shall ensure access to Cisco-certified support engineers and parts replacement (if applicable) within the specified service level.
Quality Assurance: Contractor must guarantee authorized Cisco support subscription with no lapse in coverage.
4. Period of Performance
Start Date: Upon award of contract
Duration: 3 years
5. Place of Performance
All services shall support the Cisco HyperFlex system located at:
Hopi Health Care Center
PHS Indian Health Services
Hwy 264, Mile Marker 388 Polacca, AZ 86042
6. Deliverables
Proof of Cisco extended support subscription activation.
Documentation of coverage, including contract ID and support level.
Customer service contact information for support requests.
7. Acceptance Criteria
Valid Cisco extended support subscription verified by Cisco.
Support response and service delivery meet next business day standards.
File details come from the government source that posted it. Updated .