Carahsoft

The Department of Health and Human Services National Institutes of Health National Institute on Drug Abuse has issued a Special Notice (Solicitation NIMH25004760) regarding their intent to sole source a ServiceNow cloud-based Information Technology Service Management (ITSM) solution. This procurement is designated as an 8(a) sole source opportunity with Carahsoft Technology Corp. identified as the sole vendor. The acquisition covers a one-year base period from September 15, 2025, to September 14, 2026. The opportunity falls under NAICS code 541519 (Other Computer Related Services) and is classified as a small business set-aside. The notice was posted on August 8, 2025, with responses due by August 23, 2025.

The primary objective is to procure continued services for a comprehensive ServiceNow ITSM solution that includes multiple licensing components such as Government Data Center Instances, IT Operations Management Suite Enterprise Nodes, Service Management Suite, App Engine, and AI Search Starter capabilities. The solution must provide essential IT service management functionalities including Configuration Management Database (CMDB), change management, self-service portal, problem management, incident management, reporting, knowledge management, IT operations management, and project management support. Contractors must submit their responses electronically to the designated contract specialist by the August 23, 2025, deadline at 12:00 PM EST. The procurement is restricted to small businesses due to the 8(a) sole source designation, with Carahsoft serving as the predetermined vendor. The total licensing requirements include 3 government data center instances, 150 enterprise nodes, 75 fulfiller users, 2 app engine fulfillers, and 1 AI search starter.