NOTICE OF INTENT to Sole Source.pdf

NOTICE OF INTENT to Sole Source

1. SOLICITATION NUMBER: NIMH25004760

TITLE: The purpose of this acquisition is procurement of continued services of the brand name only Service Now cloud based Information Technology Service

Management (ITSM) solution.

2. CLASSIFICATION CODE:R499 – SCIENTIFIC CONSULTING SERVICES

NAICS CODE: 541519 – Other Related Computer Services

3. RESPONSE DATE: August 23, 2025, at 12:00 PM EST

4. PRIMARY POINT OF CONTACT:

Joe Kennedy Joseph.kennedy@nih.gov Phone: 262-391-7630

5. DESCRIPTION:

INTRODUCTION

This is a notice of intent, not a request for a quotation.

THIS IS A PRE-SOLICITATION NON-COMPETITIVE (NOTICE OF INTENT)

SYNOPSIS TO AWARD A CONTRACT WITHOUT PROVIDING FOR FULL OR

OPEN COMPETITION (INCLUDING BRAND-NAME).

The National Institute of Mental Health (NIMH) intends to negotiate on a sole source basis with FUS Instruments Inc., for one year.

NORTH AMERICAN INDUSTRY CLASSIFICATION SYSTEM (NAICS) CODE

and SET ASIDE STATUS

The intended procurement is classified under NAICS code 541519 – Other

Computer Related Services with a Size Standard of $34M.

This intended procurement will be a small business set-aside requirement.

REGULATORY AUTHORITY

This acquisition is conducted under the authority of the Federal Acquisition Regulation (FAR) Part 13—Simplified Acquisition Procedures. Contracts awarded using FAR Part 13—Simplified Acquisition Procedures are exempt from the requirements of FAR Part 6—Competition Requirements. FAR Subpart 13.106-1 (b) Soliciting from a single source provides that: For purchases not exceeding the simplified acquisition threshold, Contracting Officers may solicit from one source IF the contracting officer determines that the circumstances of the contract action deem only one source reasonably available (e.g., urgency, exclusive licensing agreements, brand-name OR industrial mobilization).

The resultant contract will include all applicable provisions and clauses in effect through the Federal Acquisition Circular (FAC) Number 2025-04, dated May 12, 2025.

DESCRIPTION OF REQUIREMENT

Purchase Description

The National Institute of Neurological Disorders and Stroke (NINDS) Information Resources Management Branch (IRMB) is tasked with onsite support to the NINDS Office of the Director and other NINDS Extramural Divisions. To assist in the efficient execution of this support, IRMB requires an integrated and simple to use IT Service Management (ITSM) solution, cloud based both to comply with the Federal mandate for “Cloud first” and to ensure the solution can be used from any device. Since 2017, NINDS has used the ServiceNow ITSM and ITOM solutions. Central NIH systems use the Service Now ITSM solution and the NINDS must remain compatible with this product.

Specific Requirements

4. The Government requires support for one year, with the brand name only products detailed in the chart below.

Description Product Number

Months of Service

Quantity of Licenses

ServiceNow Instance - Government Data Center

PROD00064

ServiceNow IT Operations Management Suite Enterprise Nodes

PROD03389

ServiceNow Service Management Suite v2 - Fulfiller User

PROD01275

ServiceNow Now Platform® App Engine - Fulfiller

PROD13074

ServiceNow AI Search Starter PROD15338 12 1

Salient Characteristics:

The brand name only Information Technology Service and Operations Management tools must have the following capabilities on a single platform (i.e.

not distributed among several products or external modules):

• Configuration Management Database (CMDB): a database that stores information on business and technical components of the IRMB’s infrastructure, including asset and lifecycle data

• Change Management: Ability to record and track changes, automated maintenance calendar and notifications to all stakeholders on application changes.

• Self-Service Portal: A single interface for IRMB’s internal and external customers to request IT support and services from IRMB.

• Problem Management: track and record problems, record Root Cause Analysis (RCA) and resolution, record Outages and manage communication and follow up

• Incident Management: Ability to integrate with NIH’s Central ITSM tool

• Reporting: Ability to provide operational insights and trend analytics on CMDB, changes, incidents, and problems through dashboards.

• Knowledge Management: ability to be generated from data recorded in Change, Incident, and Problem Management.

• IT Operations Management: Event management (Aggregate events from multiple monitoring tools, deduplication of events and notifications on service impacts, service aware CMDB etc.). Automated service mapping.

• Project Management: Support Agile development methodology while taking advantage of in platform CMDB which integrates with other ITIL processes and resource management

Period of Performance

The proposed period of performance shall be one base year.

Base: 9/15/25 – 9/14/26

Level of Effort n/a

Government Responsibilities n/a

Reporting Requirements N/A

OTHER CONSIDERARTIONS:

Data Rights

Section 508—Electronic and Information Technology Standards

Confidentiality of Information:

The Contractor will not disclose, publish, divulge, release, or make known, in any manner or to any extent, to any individual other than the authorized government employee, the content of any sensitive information provided under this contract.

For this requirement, the government may provide the contractor information or data of a personal nature about individual(s) or proprietary information or data pertaining to this project, which is confidential. This requirement is expected to generate information or data which is confidential. The Contractor shall handle all sensitive information or data in a secure manner and consult with the authorized government employee prior to any release, disclosure, dissemination, or publication.

(INCLUDING BRAND-NAME) DETERMINATION

The determination by the Government to award a contract without providing for full and open competition is based upon the market research conducted.

Specifically, Carahsoft Technology Corp. is the only vendor in the marketplace that can provide the services required by the National Institute of Health.

The intended source is:

Carahsoft Technology Corp.

11493 Sunset Hills Rd.

Reston VA 20190

The essential characteristics of the ServiceNow support/term license that limit the availability to a sole source are it is a proprietary software and support and the licenses are only available from the manufacturer. Only authorized resellers can furnish the requirements, to the exclusion of other sources, because the manufacturer and its resellers are the only ones who can provide this support.

CLOSING STATEMENT

THIS SYNOPSIS IS NOT A REQUEST FOR COMPETITIVE PROPOSALS. However, interested parties may identify their interest and capability to respond to this notice.

A determination by the Government not to compete this proposed contract based upon responses to this notice is solely within the discretion of the Government. All responsible sources may submit a capability statement, proposal, or quotation which shall be considered by the agency. The information received will normally be considered solely for the purpose of determining whether to proceed on a non-competitive basis or to conduct competitive procurement.

Responses to this notice shall contain sufficient information to establish the interested parties' bona-fide capabilities for fulfilling the requirement and include: unit price, list price, shipping and handling costs, the delivery period after contract award, the prompt payment discount terms, the F.O.B. Point (Destination or Origin), the Unique Entity ID UEI), the Taxpayer Identification Number (TIN), and the certification of business size.

Responses must include the place of manufacturing (i.e. address if supply/equipment is a domestic end product and includes country of manufacture). All offerors must have an active registration in the System for Award Management (SAM) www.sam.gov.

All responses must be received by the closing date and time of this announcement and must reference the solicitation number, NIMH25004760.

Responses must be submitted electronically to Joe Kennedy, Contract Specialist, at joseph.kennedy@nih.gov

U.S. Mail and fax responses will not be accepted.

mailto:joseph.kennedy@nih.gov