Canon Computer Tomography (CT) Maintenance Services

The Defense Health Agency is seeking qualified contractors to provide Canon Computer Tomography (CT) maintenance services for Landstuhl Regional Medical Center (LRMC) located in Germany. The procurement covers preventive maintenance, repair services, and scheduled inspections for two Canon CT imaging systems: an AQUILION 64 and an AQUILION ONE. Key contract requirements include establishing a work reception system with continuous telephone support during normal business hours (0800-1700), responding to voice messages within one business day, and ensuring technician arrival on-site within five working days for unscheduled repairs with completion within two working days of arrival. The contractor must employ authorized, company-trained service representatives with a minimum of two years' experience on the contracted equipment and must furnish all software updates and replacement parts certified as new. While specific evaluation criteria are not detailed in the pre-solicitation notice, contractors must demonstrate capability to comply with the Performance Work Statement requirements, including submission of a Quality Control Plan within ten days of award and System for Award Management (SAM) Service Contract Reports with complete labor hour data by October 31 annually. The sources sought deadline has already passed (April 8, 2026), with the pre-solicitation notice posted on April 10, 2026, and a formal solicitation expected by April 17, 2026.

This procurement carries no set-aside designations and does not identify any current incumbent contractors. The contract does not specify an award value or budget range in the pre-solicitation materials. The scope encompasses two specific Canon CT systems at a single location (LRMC), with services required to maintain both systems in fully operational status according to manufacturer specifications. All work must comply with manufacturer standards and include safety certification per NFPA 99, Chapter 7, calibration, operational testing, cleaning, and parts replacement as needed. Service reports must be submitted in English within five days of completion and include detailed documentation of services performed, failed components, parts replaced with part numbers and pricing, and labor hours expended. The contract is effective as of January 2026, and the formal solicitation is anticipated to be released by the April 17, 2026 deadline.