Call Center services for the US Embassy in Paris, France
Closed Solicitation Posted
- Solicitation number
- 19FR6326Q0051
- Agency
-
US Embassy Paris
US Consulates and Embassies, Department of State
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 56142 Telephone Call Centers
- PSC
- R499 Support- Professional: Other
- Place of performance
- Paris France
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Embassy in Paris is seeking call center services to support the Duty Officer Program across multiple U.S. diplomatic missions in France through a Request for Quotations (RFQ). The Department of State solicitation requires bilingual English and French speaking operators to screen after-hours calls and handle emergency communications for the U.S. Embassy Paris, U.S. Missions to UNESCO and OECD, and Consulates General in Marseille and Strasbourg, as well as American Presence Posts in Bordeaux, Lyon, and Rennes. Key requirements include full professional fluency in both English and French, ability to follow provided scripts for call screening, maintenance of detailed call logs and recordings, and flexible service delivery including potential virtual operations. The government will award the contract to the lowest-priced, technically acceptable offeror who is a responsible contractor and has registered with the System for Award Management (SAM). Critical deadlines include the pre-quotation conference scheduled for December 19, 2025, at 4:00 p.m. CET, requests for additional information due by December 18, 2025, at 4:00 p.m. CET, and quotations due by January 7, 2026, at 6:00 p.m. local time.
This solicitation carries no set-aside designation and is restricted to U.S. firms only, with no current incumbent contractor identified in the available materials. The contract is valued at a total not to exceed $90,000 and will be structured as an indefinite delivery indefinite quantity (IDIQ) agreement for one base year with two one-year option periods. The contractor must anticipate handling approximately 110 emergency calls and 550 total calls per month, though call volumes may exceed these estimates. Service delivery coverage includes Monday through Friday from 6:00 p.m. to 9:00 a.m. CET and 24-hour coverage on weekends and holidays, as defined by the provided calendar of American and French national holidays. The place of performance is Paris, France. As of the current date, it should be noted that Amendment A0001, effective December 19, 2025, has cancelled this RFQ until further notice.
Notice text
3 versions
Update #3 · Latest ·
PLEASE NOTE THAT THIS SOLICITATION HAS BEEN CANCELLED UNTIL FURTHER NOTICE (SEE ATTACHED AMENDMENT A0001 TO SOLICITATION REF. 19FR6326Q0051 DATED DECEMBER 19, 2025).
The Embassy of the United States in Paris, France, is releasing a solicitation for Call center services in support of the U.S Embassy Paris, France.
A pre-proposal conference will be held on Friday December 19, 2025 at 4:00 pm CET. Interested bidders shall request more information to Pariscontracting@state.gov by Thursday December 18, 2025 – 4:00 pm CET.
The Government intends to award the contract resulting from this solicitation to the lowest priced technically acceptable offeror who is a responsible contractor. The Government may award the contract based on the initial offer without discussion.
The resultant contract will be an indefinite delivery indefinite quantity (IDIQ) contract for one base year and two one-year options under which task orders shall be placed to order the services.
All contractors have to be registered in the SAM (System for Award Management) Database https://www.sam.gov prior to submitting an offer pursuant to FAR provision 52.204-7. Therefore, prospective offerors are encouraged to register at the earliest stage.
The guidelines for registration in SAM are also available at:
https://www.fsd.gov/fsd-gov/learning-center-system.do?sysparm_system=SAM
ELECTRONIC SUBMISSIONS/RESPONSES:
This opportunity allows for electronic responses. Please submit your offer to the ParisContracting@state.gov address prior to the response date and time.
Update #2 ·
The Embassy of the United States in Paris, France, is releasing a solicitation for Call center services in support of the U.S Embassy Paris, France.
A pre-proposal conference will be held on Friday December 19, 2025 at 4:00 pm CET. Interested bidders shall request more information to Pariscontracting@state.gov by Thursday December 18, 2025 – 4:00 pm CET.
The Government intends to award the contract resulting from this solicitation to the lowest priced technically acceptable offeror who is a responsible contractor. The Government may award the contract based on the initial offer without discussion.
The resultant contract will be an indefinite delivery indefinite quantity (IDIQ) contract for one base year and two one-year options under which task orders shall be placed to order the services.
All contractors have to be registered in the SAM (System for Award Management) Database https://www.sam.gov prior to submitting an offer pursuant to FAR provision 52.204-7. Therefore, prospective offerors are encouraged to register at the earliest stage.
The guidelines for registration in SAM are also available at:
https://www.fsd.gov/fsd-gov/learning-center-system.do?sysparm_system=SAM
ELECTRONIC SUBMISSIONS/RESPONSES:
This opportunity allows for electronic responses. Please submit your offer to the ParisContracting@state.gov address prior to the response date and time.
Update #1 ·
The Embassy of the United States in Paris, France, will release a solicitation for Call center services in support of the U.S Embassy Paris, France.
This solicitation for Call Center services is restricted to U.S. firms only.
Please note that this solicitation is not ready to be issued as of this date. The Embassy of the United States of America in Paris, France, will launch the solicitation on SAM.gov website when it is available.
A pre-proposal conference will be held on Friday December 19, 2025 at 16:00 (local time). Interested bidders shall request more information to Pariscontracting@state.gov by Thursday December 18, 2025 – 16:00 (local time).
The Government intends to award the contract resulting from this solicitation to the lowest priced technically acceptable offeror who is a responsible contractor. The Government may award the contract based on the initial offer without discussion.
The resultant contract will be an indefinite delivery indefinite quantity (IDIQ) contract for one base year and two one-year options under which task orders shall be placed to order the services.
All contractors have to be registered in the SAM (System for Award Management) Database https://www.sam.gov prior to submitting an offer pursuant to FAR provision 52.204-7. Therefore, prospective offerors are encouraged to register at the earliest stage.
The guidelines for registration in SAM are also available at:
https://www.fsd.gov/fsd-gov/learning-center-system.do?sysparm_system=SAM
ELECTRONIC SUBMISSIONS/RESPONSES:
This opportunity allows for electronic responses. Please submit your offer to the ParisContracting@state.gov address prior to the response date and time.
Files
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