Q0051 - Attachment 2 - Example of Daily Call Log.pdf

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Attached to
Call Center services for the US Embassy in Paris, France
Solicitation number
19FR6326Q0051
Issued by

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Written by GovTribe AI ·

This document is a Daily Call Log for embassy-related calls, containing three entries from October 1, 2025. The log records details of phone interactions, including caller location, contact information, citizenship status, and call purpose. Two calls were embassy-related inquiries about passports: the first from a U.S. citizen in Paris who lost his passport and requested an emergency replacement, and the second from a French citizen in Marseille seeking assistance with his son's expired passport. The third entry is a brief hang-up call with no additional information collected. Each entry includes a unique ID, timestamp, embassy location, caller details, call type, and dispatch/outcome notes.

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Other files

File Type Posted
SF30-19FR6326Q0051-A0001.pdf PDF
Q0051 - Attachment 1 - Scope of Work.pdf PDF
19FR6326Q0051 - Call center services.pdf PDF
Q0051 - Attachment 3 - U.S National Holidays and legally observed local Holidays.pdf PDF

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ID Date/Time of Call Type of Call Embassy Location First Name Last Name

Contact Number Call Back Number:

Is this an Emergency ?

Are you a U.S.

Citizen ? Caller is a US Citizen

Is this call concerning you or someone else?

If someone else.

Name of the individual ? Summary of Issue Detail of Issue

End time of call Call Duration Dispatch/Outcome

1561564 10/1/2025 9:00:00 Embassy Call Paris John Doe 0123456789 No Yes Self Passport Inquiry

The caller, a U.S. citizen, have lost his passport and was asking for an Emergency Passport 9:26:00 (26 min)

Provided guidance to the caller from the handbook.

1561862 10/1/2025 10:45:00 Embassy Call Marseille Jane Doe 0987654321 No No Someone else Baby doe Passport Inquiry

The caller, a French citizen noticed that his son's passport had expired. Was asking some help to register for an appointment. 10:57:00 (12 min)

Provided guidance to the caller from the handbook.

1562160 10/1/2025 12:30:00 Hang up Hang-Up The call disconnected 12:30:50 (0.5 min) No information collected

Attachment 2 - Example of Daily Call Log

#000000 SBU -PRIVACY OR PII

File details come from the government source that posted it. Updated .