Brand Name Justification ServiceNow Software
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- HDTRA125FE064
- Agency
-
Defense Threat Reduction Agency
Department of Defense
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- N6600119A0120-HDTRA125FE064 Federal contract award
- Awardee
- Carahsoft Technology Corp
- NAICS code
- Not on record
- PSC
- DE10 IT and Telecom - End User as a Service: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools
- Place of performance
- Virginia 22060, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Defense Threat Reduction Agency (DTRA) issued a Limited/Sole Source Justification for ServiceNow Software under contract N6600119A0120, which was awarded on September 15, 2025, though the vendor name and award amount are not disclosed in the available documentation. DTRA requires ServiceNow's integrated information technology service management tool (ITSM), asset management tool (ITAM), enterprise operations management tool (ITOM), and virtual helpdesk functionality for a one-year base period with two one-year option periods covering fiscal years 2025 through 2028. The agency justified the sole source procurement by emphasizing that ServiceNow is uniquely positioned to provide the required comprehensive modules with embedded AI/ML capabilities and critical interoperability with the Defense Information Systems Agency (DISA) network monitoring infrastructure. The justification specifically highlights ServiceNow's ability to enable proactive infrastructure monitoring, AI-enabled data analysis, and seamless ticket and error message sharing between DTRA and DISA operations. DTRA will procure these services through the DoD Enterprise Software Initiative (ESI) framework using an authorized reseller, which limits competition to eligible vendors under the DoD ESI program for ServiceNow modules.
Notice text
This Brand Name Justification for ServiceNow Software is being posed in accordance with FAR 8.405-6 Limiting Sources.
Awarded contract N6600119A0120 to unknown vendor for unknown amount on 2025-09-15.
Files
| File | Type | Posted |
|---|---|---|
| Brand Name Justification Service Now_Redacted.pdf |
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| Custom Integrated Robotic System | Defense Threat Reduction Agency | No set-aside |
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