AV Monitoring SaaS Solution
Closed Pre-Solicitation Posted
- Solicitation number
- RFI-25-AVMonitoringSassSSolution
- Agency
-
US Patent and Trademark Office
Department of Commerce
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- Not on record
- PSC
- Not on record
Notice details come from SAM.gov. Updated .
About this opportunity
The United States Patent and Trademark Office (USPTO) is conducting market research to procure a Software as a Service (SaaS) solution for comprehensive Audio Visual (AV) monitoring across its facilities. The agency seeks a centralized system capable of proactively monitoring AV equipment in hearing rooms, digital signage, and auditoriums, with capabilities to track equipment errors, power supply failures, firmware updates, and operational status. Key contract requirements include obtaining a FedRAMP certified solution that can minimize upfront costs, enable rapid implementation, and reduce administrative overhead for manually validating AV hardware infrastructure. The RFI requires vendors to submit a 5-page capability statement by May 14, 2025, at 9:00 am EST to specified USPTO email addresses, with submissions including company details, small business status, GSA schedule information, and potential competition barriers. Evaluation criteria will focus on the solution's ability to provide real-time monitoring, ensure mission-critical information sharing, and support the unique technological needs of the USPTO's information technology team.
The pre-solicitation notice does not specify a small business set-aside, indicating the opportunity is open to all qualified vendors. While no specific incumbent contractors are mentioned, the RFI suggests the current system relies on manual technician monitoring with significant limitations. The procurement aims to have the selected SaaS solution and required hardware devices delivered within 45 days after contract award, with potential flexibility for negotiated delivery timelines. The contract will include an initial one-year base period with four optional one-year ordering periods, starting October 1, 2025. Optional hardware deliverables include router panels, intercom systems, monitoring stations, and various technical equipment like large monitors, waveform/vector scopes, and audio meters. The solution must provide an annual warranty and maintenance cost structure, with a focus on procuring state-of-the-art products that meet all USPTO mission requirements.
Notice text
USPTO is conducting market research to strengthen security posture and room readiness through Software as a Service (SaaS) Solution that provides automated monitoring service touchpoints, Audio and Visual (AV) hardware/infrastructure and any required hardware devices for a centralized station to monitor operational status of AV equipment throughout USPTO to include hearing rooms, digital signage and auditoriums.
USPTO requires the capability of a Software as a Service (SaaS) and any required hardware devices for a centralized audio visual (AV) monitoring solution. In addition, provide the capability of visually monitoring events and operating hearing rooms along with special use spaces to include the auditorium.
The SaaS Solution must be quickly operational using the historical knowledge, existing training documentation, and the knowledge base of the unique inner workings and processes required by the USPTO information technology team. The products and related services are unique, highly specified, and critical to meeting the mission requirements for the agency.
Objectives:
The objectives of this Request For Information (RFI) is to strengthen security posture and room readiness through a SaaS (under the A/V Services and Streaming product team) that provides automated monitoring of service touchpoints and A/V hardware/infrastructure by querying industry for the capability to provide a SaaS solution and any required hardware devices for a Centralized station to monitor the operational status of AV equipment throughout USPTO to include hearing rooms, digital signage, and auditoriums. As an optional addition, provide the capability of visually monitoring events in the hearing rooms along with the auditoriums.
USTO is looking for information on the capability of a Software as a service (SaaS) Centralized solution capable of proactively monitoring equipment such as outputs errors, power supply failures, circuit board errors, firmware updates, overheating, online/offline and etc.
- Provide capability to monitor the auditorium, conference rooms, digital signage, and hearing rooms,
- Provide FedRamp Certified Solution
- Solution must provide the ability to minimize up front cost for this investment
- Rapid Implementation
- Reduce Support cost over time
- Reduce the administrative overhead required with manually validating A/V hardware/infrastructure readiness
- Adequate mixture of Technologies
- Best Support Coverage possible
- Ensure Mission Critical Information is shared in Real – Time to engage proper resources for any system failure or issue resolution
- Procuring state-of-the-art approved products and services required by USPTO.
- Meeting all customer requests within the Request For Information (RFI) and timeframes set forth by USPTO.
- Present a clear and concise measurable description of services provided to customer.
- installation will be required.
- Request equipment and SaaS solution to be delivered NLT 45 days after Award. Exceptions can be made if communicated with USPTO and an agreeable time of delivery can be agreed upon.
- Provide annual warranty and maintenance cost to maintain SaaS Solution
The Software as a Solution (SaaS) and equipment may include the following concept of USPTO reviewed hardware. The items noted in sections 3.1 are conceptual and subject to change based on vendor submittal of proof of concept.
OPTIONAL: In addition to a SaaS solution for proactive monitoring as described above,provide a centralized remote engineering station to monitor the video & audio outputs of the auditoriums, and hearing rooms , located at headquarters and regional offices.
Optional Hardware Deliverables (Concept Example):
- Router panels that control router/switchers for both Auditoriums.
- 1x Intercom panel:
- The auditorium should not have their own intercom frame that we can connect to.
- Permanent PC Station for Inbound monitoring of livestream events
- 2x cable/fiber runs from Ross Switcher located in Auditorium
- Large Monitor
- Quad rack mounted Monitor Unit
- Waveform/Vector scope
- Audio meters with speakers
- Video Router with possible external router panel
- Either Clocking DA’s or Fiber TX/RX for all the runs
- Hearing rooms will need additional equipment:
- HDMI to BNC converters
- Creston routing software tied to all hearing rooms video routing
- Possible DA to duplicate the outbound signal.
- Possibility of BACK-UP camera control of ALL hearing rooms which will require the ability to switch between rooms for control through software.
- Possibility of switcher control for ALL hearing rooms.
- Possibility of adding a Preview monitor.
Files
| File | Type | Posted |
|---|---|---|
| Vendor Questions and Government Response RFI-25-AVmonitoringSaaSSolution.pdf | ||
| Draft SOW.pdf | ||
| RFI-25-AVMonitoringSaaSSolution.pdf |
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