Vendor Questions and Government Response RFI-25-AVmonitoringSaaSSolution.pdf

Vendor Questions & Government Response in reference to Request for Information (RFI) RFI- 25-AVMonitoringSaaSolution

Question #1 - Can elaborate on the vendors in use and the models of collaboration devices in use in your conference rooms?

Government Response: Crestron (control panel) Samsung (display). Christi (projector). Q-SYS (audio dsp). DA LITE (projector screens) Cisco (codec and room kits) Waycom. Dell.

Question #2 - Can elaborate on the vendors in use and the models of collaboration devices in use in your specialized office configurations?

Government Response: Crestron (control panel) Samsung (display). Q-SYS (audio dsp). Cisco (codec and room kits) Waycom. Dell.

Question #3 - Are you currently measuring call/meeting quality?

Government response: No, however we have SMEs that support live production of events.

If so, how is poor call/meeting quality quantified? N/A If so, how is poor call/meeting quality alerted on? N/A

Question #4 - What ITSM tools are being used, if any?

Government Response: SMP ServiceNow

Question #5 - Are you generating alerts for equipment in conference rooms and specialized office configurations?

Government Response: Automated generated alerts when codec system goes offline for hearing rooms and offices

Question #6 - Are you generating reports on usage/adoption/systemic issue identification and resolution of their technology enabled spaces?

Government Response: At this time no we are not but we would like this capability.

Question #7 - How are you currently monitoring conference rooms and specialized office configurations?

Government Response: They are being monitored in real time by our technicians.

Question # 8 - What impacts are you currently experiencing with the current environment that needs to be addressed?

Government Response: High temperature issues with equipment with no notification. Monitor all audiovisual equipment. Advance warning capabilities of network changes/loss.

Question # 9 - Are being asked for reports by leadership including but not limited to utilization, adoption, systemic issue detection/resolution, etc?

Government Response: Yes.

Question # 10 - Are other teams within USPTO asking for usage data? Examples include facilities and real estate asset teams.

Government Response: No.

Question # 11 – SOW 1.0 Page 3 - Can an example be provided of the functionality or equipment in an average ‘specialized office configuration’? I.E. VTC calling, sharing slides, monitors, speakers, cameras, etc.

Government Response: Yes.

Question #12 – SOW 3.0 SOW Page 5 - Should centralized monitoring location(s) have control capabilities per system also or simply monitoring? For example, should the centralized location for monitoring be able to push slides, dial calls, pan, tilt, zoom camera locations, etc from a location within the same facility?

Government Response: Yes. USPTO has identified AV Monitoring and VTCOPS Control Center.

Question # 13 – SOW 3.0 Page 5 - Should monitoring for all locations be able to be monitored from the HQ building only or should each location have monitoring capabilities from within its local facility as well?

Government Response: Monitor from Alexandria and Detroit campus.

Question # 14 - Does the SaaS solution need to be FedRAMP Moderate or would FedRAMP LI- SaaS be acceptable?

Government Response: Either is acceptable depending on equipment configuration.

Question #15 - What vendors are they using for their conference rooms?

Government Response: Refer to question 1.

Question # 16 - What model are they using for their conference rooms?

Government Response: Refer to question 1.

Question #17 - What vendor are they using for their specialized office configurations?

Government Response: Refer to question 2.

Question #18 - What model are they using for their specialized office configurations?

Government Response: Refer to question 2.

Question #19 - How is call/meeting quality measured?

Government Response: Technician analysis and customer feedback.

Question #20 - How is poor call/meeting quality quantified?

Government Response: Technician analysis and customer feedback.

Question #21 - How is poor call/meeting quality alerted on?

Government Response: Technician analysis and customer feedback.

Question #22 - What ITSM tools are being used?

Government Response: SMP ServiceNow

Question # 23 - How are the generating alerts for their equipment in their conference rooms and specialized office configurations?

Government Response: Automated generated alerts when codec system goes offline for hearing rooms and offices

Question # 24 - How is USPTO generating reports on usage/adoption/systemic issue identification and resolution of their technology enabled spaces?

Government Response: At this time no we are not but we would like this capability.

Questions # 25 - How is USPTO currently monitoring their conference rooms and specialized office configurations?

Government Response: Technician analysis and customer feedback.

Question # 26 - What impacts are they currently experiencing with the current environment that needs to be addressed?

Government Response: High temperature issues with equipment with no notification. Monitor all audiovisual equipment. Advance warning capabilities of network changes/loss.

Question #27 - Is the USPTO team being asked for reports by leadership including but not limited to utilization, adoption, systemic issue detection/resolution, etc?

Government Response: Yes.

Question # 28 - Are other teams within USPTO asking for usage data? Examples include facilities and real estate asset teams.

Government Response: No.