RFI-25-AVMonitoringSaaSSolution.pdf

Audio Visual (AV) Monitoring Software as a Service (SaaS) Solution

Request for Information (RFI)

Contents

INTRODUCTION

DISCLAIMER AND NOTICE REGARDING CONTRACT AWARDS

BACKGROUND ....................................................................................................................................... 3-5

OBJECTIVES…………………………………………………………………………………………….5-7

SUBMISSION

REQUIREMENTS………………………………………………………………………………

INTRODUCTION

USPTO is conducting market research to strengthen security posture and room readiness through Software as a Service (SaaS) Solution that provides automated monitoring service touchpoints, Audio and Visual (AV) hardware/infrastructure and any required hardware devices for a centralized station to monitor operational status of AV equipment throughout USPTO to include hearing rooms, digital signage and auditoriums.

DISCLAIMER AND NOTICE REGARDING CONTRACT AWARDS

This Special Notice is issued for market research, information and planning purposes. This document is not a Request for Proposal (RFP) or Request for Quotation (RFQ), or a promise to issue an RFP or RFQ in the future. There is no USPTO commitment or implied agreement or understanding as a result of Government action or inaction taken in response to the RFI or the accompanying documents or attachments. This RFI does not commit the Government to contract for any supply or service whatsoever. The information provided in the RFI is subject to change and is not binding on the Government.

Participation in this process is strictly voluntary. No entitlement to payment will arise as a result of the submission of a response to the RFI or the response to any questions that the USPTO may ask as a result of the submission. The UPSTO will not incur or reimburse any costs for the submission of responses or activities associated with the preparation or response to this RFI, including responses to any follow-up information or action requested by the Government. Responders are advised that the USPTO is not liable for and will not pay for any information or direct, indirect, or administrative costs incurred in responding to this RFI. The USPTO has not made a commitment to procure any of the items discussed, and release of this RFI may not be construed as such a commitment or as authorization to incur cost for which reimbursement would be required or sought. All submissions become Government property and will not be returned, but will be handled in accordance with applicable proprietary markings.

The USPTO may use the results obtained from this RFI to support one or more future procurements.

Additionally, the USPTO may use the results obtained from this RFI to make a small business set-aside determination. This means that if you are a small business and you are able to provide the content described below, your response may be critical in determining whether to set aside any future requirement in part or in total for small businesses. Any small business provider of the content described in this document is strongly encouraged to respond to this RFI.

Background:

The United States Patent and Trademark Office (USPTO) is an agency within the United States Department of Commerce. The mission of the USPTO is to foster innovation, competitiveness, and economic growth, both domestically and abroad, by providing high-quality and timely examination of patent and trademark applications, guiding domestic and international intellectual property (IP) policy, and delivering IP information and education worldwide. To carry out its mission, USPTO deploys Audio and Visual (AV) equipment and Television (TV) Service Solutions in Executive Office, Team

Floor, and Large Floor hybrid collaboration rooms, training and conference centers, and live broadcast studios located nationwide.

The End User Services Office (EUSO) serves as USPTO’s central point of contact for Audio and Visual Equipment and TV Services Solutions. The Collaborative Services Division (CSD) staff conducts market research and evaluates and tests equipment to ensure that items are added to USPTO’s approved-hardware list.

USPTO’s current AV equipment lifecycle procures AV devices, Collaborative Solution Platforms and support services as follows:

Installation & Decommissioning Services Support Equipment Repair AV Design and Engineering SaaS Platform Solution Delivery

USPTO currently has over 27 conference rooms, and 73 specialized office configurations, at the Alexandria Campus. The regional sites are outfitted with a variety of new and older AV items. The regional office footprint are as follows:

San Jose Regional Office currently has 1 hearing room, 3 conference rooms and 3 specialized office configurations.

Denver Regional Office has 1 hearing room, 1 conference room and 2 specialized office configurations.

Detroit Regional Office has 1 hearing room, 1 conference room, and 2 specialized office configurations.

Dallas Regional Office 1 hearing room, 1 conference room, and 2 specialized office configurations.

USPTO Locations to be supported are as follows:

Delivery Address:

22nd Century Technologies Inc (USPTO) 6644 Fleet Drive Alexandria, VA 22310

Place of Performance:

USPTO Carlyle Campus 600 Dulany Street Alexandria, VA 22314

Potential Regional Offices to be supported in the near future:

Silicon Valley USPTO 26 S. Fourth Street San Jose, CA 95112

Midwest Regional Office 300 River Place Drive Suite 2900 Detroit, MI 48207

Rocky Mountain Regional Office 1961 Stout Street 14th Floor Denver, CO 80294

Texas Regional Office 207 South Houston St., Suite 159 Dallas, Texas 75202

Atlanta (Pending Location Address) – New Site 2025

New Hampshire (Pending Location Address) – New Site 2026

USPTO requires the capability of a Software as a Service (SaaS) and any required hardware devices for a centralized audio visual (AV) monitoring solution. In addition, provide the capability of visually monitoring events and operating hearing rooms along with special use spaces to include the auditorium.

The SaaS Solution must be quickly operational using the historical knowledge, existing training documentation, and the knowledge base of the unique inner workings and processes required by the USPTO information technology team. The products and related services are unique, highly specified, and critical to meeting the mission requirements for the agency.

Objectives:

The objectives of this Request For Information (RFI) is to strengthen security posture and room readiness through a SaaS (under the A/V Services and Streaming product team) that provides automated monitoring of service touchpoints and A/V hardware/infrastructure by querying industry for the capability to provide a SaaS solution and any required hardware devices for a Centralized station to monitor the operational status of AV equipment throughout USPTO to include hearing rooms, digital signage, and auditoriums.

As an optional addition, provide the capability of visually monitoring events in the hearing rooms along with the auditoriums.

What we are looking for:

We are looking for information on the capability of a Software as a service (SaaS) Centralized solution capable of proactively monitoring equipment such as outputs errors, power supply failures, circuit board errors, firmware updates, overheating, online/offline and etc.

Provide capability to monitor the auditorium, conference rooms, digital signage, and hearing rooms, Provide FedRamp Certified Solution Solution must provide the ability to minimize up front cost for this investment Rapid Implementation Reduce Support cost over time Reduce the administrative overhead required with manually validating A/V hardware/infrastructure readiness Adequate mixture of Technologies Best Support Coverage possible Ensure Mission Critical Information is shared in Real – Time to engage proper resources for any system failure or issue resolution Procuring state-of-the-art approved products and services required by USPTO.

Meeting all customer requests within the Request For Information (RFI) and timeframes set forth by

USPTO.

Present a clear and concise measurable description of services provided to customer.

installation will be required.

Request equipment and SaaS solution to be delivered NLT 45 days after Award. Exceptions can be made if communicated with USPTO and an agreeable time of delivery can be agreed upon.

Provide annual warranty and maintenance cost to maintain SaaS Solution

The Software as a Solution (SaaS) and equipment may include the following concept of USPTO reviewed hardware. The items noted in sections 3.1 are conceptual and subject to change based on vendor submittal of proof of concept.

OPTIONAL: In addition to a SaaS solution for proactive monitoring as described above, provide a centralized remote engineering station to monitor the video & audio outputs of the auditoriums, and hearing rooms , located at headquarters and regional offices.

Optional Hardware Deliverables (Concept Example):

Router panels that control router/switchers for both Auditoriums.

1x Intercom panel:

o The auditorium should not have their own intercom frame that we can connect to.

Permanent PC Station for Inbound monitoring of livestream events 2x cable/fiber runs from Ross Switcher located in Auditorium Large Monitor Quad rack mounted Monitor Unit Waveform/Vector scope Audio meters with speakers Video Router with possible external router panel Either Clocking DA’s or Fiber TX/RX for all the runs

Hearing rooms will need additional equipment:

o HDMI to BNC converters o Creston routing software tied to all hearing rooms video routing o Possible DA to duplicate the outbound signal.

o Possibility of BACK-UP camera control of ALL hearing rooms which will require the ability to switch between rooms for control through software.

o Possibility of switcher control for ALL hearing rooms.

o Possibility of adding a Preview monitor.

SUBMISSION REQUIREMENTS

Response Package:

General: The USPTO requests capability statements submitted in one PDF file from vendors who are able to provide products/services which meet the objectives described above. There is a 5-page limit but no formatting or other restrictions on your response other than the cover page, and you may include charts, diagrams, video links, and any other information that you wish in the response. Upon request, the vendor may be expected to demo the product/solution. Please note that a generic capability statement response is not helpful and will not be reviewed.

Cover Page: Please include the following information on your cover page:

Company name, address, Cage Code, and DUNS number or Unique Entity ID (if you do not have a DUNS please note).

Company small business status (e.g., WOSB, SDVOSB, 8(a), HUBZone, etc.). If your company is an SBA-Certified 8(a) company, include the date of the SBA 8(a) expiration date. Please include “OTSB” if you are not a small business concern (see NAICS note below).

Please include as much information as possible about the procurement considerations noted below:

1) Relevant GSA Schedules where your company offers this product, if applicable.

2) Other relevant ordering vehicles where your company offers this product, if applicable. If your product is available through another agency vehicle that does not permit inter-agency ordering please explain.

3) Points of contact for questions.

4) Confirmation of registration in SAM.gov (or an acknowledgement that you are not registered in SAM.gov).

5) Please identify the NAICS code that most closely aligns to your proposed solution and use this NAICS to define your small business size status as requested above.

6) If your firm is a small business, please identify any barriers to competition that would prohibit you from competing in this space.

7) If your product is not available on a GSA Schedule or other ordering vehicle, would you consider partnering with a Government-wide ordering vehicle to streamline a potential order?

8) Is the product Section 508-compliant? If not, what steps are necessary in order to become Section 508-compliant?

9) Please identify which objectives can be met by your company alone or if you require teaming/subcontracting with a partner. If teaming/subcontracting is required, please identify which objectives are satisfied by that teaming/subcontractor partnership.

Questions related to this RFI are due to the below listed individual no later than 9:00 am (EST) on Monday April 28, 2025.

All submissions are required to be submitted via e-mail to Elizabeth.benites@uspto.gov and Navondi.bridges@uspto.gov. Responses shall be submitted no later than 9:00 am (EST) on Wednesday May 14, 2025.