American Customer Satisfaction Index (ACSI) Survey
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 36C10G25F0018
- Agency
-
Headquarters
Department of Veterans Affairs
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 47QRAA19D0060-36C10G25F0018 Federal contract award
- Awardee
- CFI Group Usa, L.L.C.
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Place of performance
- Ann Arbor, Michigan, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Headquarters published this Limited/Sole Source Justification Notice on December 4, 2025, for a contract previously awarded on September 23, 2025, to CFI Group USA, LLC under contract number 47QRAA19D0060. The contract involves conducting three American Customer Satisfaction Index (ACSI) strategic customer satisfaction surveys over a twelve-month period to measure satisfaction among Veterans and family members participating in three VA programs: CHAMPVA, Spina Bifida Health Care Benefits Program, and Veterans Community Care Program. The sole-source justification is based on CFI Group's exclusive license to use the ACSI methodology for phone surveys, making them the only qualified provider capable of delivering this specialized service, along with their established relationship with VA since 2005 and comprehensive understanding of the programs. The firm-fixed price Federal Supply Schedule order has an estimated contract value up to $750,000 and will generate statistically representative point-in-time data to establish customer satisfaction benchmarks and support VA leadership's resource allocation decisions. This acquisition falls under NAICS code 541611 (Administrative Management and General Management Consulting Services) and PSC code R499 (Support-Professional: Other).
Notice text
The purpose of this action is to post the Justification and Aproval IAW Subpart 5.2 Synopsis and Proposed Contract Actions.
Awarded contract 47QRAA19D0060 to unknown vendor for unknown amount on 2025-09-23.
Files
| File | Type | Posted |
|---|---|---|
| ASCI Survey J and A Final_.pdf |
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