American Consumer Satisfaction Index (ACSI) Performance Satisfaction Surveys Fo
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 140D0425Q0396
- Agency
-
Interior Business Center
Office of Policy Management and Budget, Department of the Interior
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 47QRAA19D0060-140D0425F0655 Federal contract award
- Awardee
- CFI Group Usa, L.L.C.
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Interior Departmental Offices Interior Business Center published this Limited/Sole Source Justification Notice for American Consumer Satisfaction Index (ACSI) performance satisfaction surveys to support Treasury's Financial Crimes Enforcement Network (FinCEN). The acquisition seeks customer satisfaction survey services using specialized ACSI methodology that FinCEN has utilized since 2011 to support its mission of combating financial crimes and terrorism. CFI Group USA L.L.C., located in Ann Arbor, Michigan, was awarded the sole source contract on August 1, 2025, under GSA Multiple Award Schedule contract 47QRAA19D0060. The justification cites FAR 8.405-6(a)(1)(B) as authority, stating that only CFI Group can provide the required specialized services as the exclusive reseller of ACSI methodology, and that changing survey methodologies would invalidate years of longitudinal data analysis critical to FinCEN's operations. The contract structure includes a 12-month base period followed by four 12-month option periods, plus an additional FAR 52.217-8 option for up to six months of extended services, though the specific award values have been redacted in the documentation.
Notice text
American Consumer Satisfaction Index (ACSI) Performance Satisfaction Surveys For Treasury's Financial Crimes Enforcement Network Awarded contract 47QRAA19D0060 to unknown vendor for unknown amount on 2025-08-01.
Files
| File | Type | Posted |
|---|---|---|
| A16_JOFOC_LSJ_FinCEN_Redacted_1.pdf |
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