A16_JOFOC_LSJ_FinCEN_Redacted_1.pdf

This is a Limited Sources Justification document for the Department of the Interior's acquisition of customer satisfaction survey services from CFI Group USA L.L.C. under solicitation 140D0425Q0396. The acquisition is conducted under the Multiple Award Schedule (MAS) Program through GSA contract 47QRAA19D0060 for FinCEN (Financial Crimes Enforcement Network) Customer Satisfaction Surveys.

The justification seeks approval for a sole source award to CFI Group USA L.L.C. (3916 Ranchero Dr., Ann Arbor, MI 48108-2775) to continue providing American Customer Satisfaction Index (ACSI) methodology surveys that FinCEN has been using since 2011. The contract structure includes a base period valued at [REDACTED] for 12 months after award, four option periods each valued at [REDACTED] for 12 months each, and an additional FAR 52.217-8 option to extend services for up to six additional months valued at [REDACTED]. The total potential contract value including all options is [REDACTED]. The justification cites FAR 8.405-6(a)(1)(B) as authority, stating only one source can provide the required specialized services. CFI Group is deemed uniquely qualified as the exclusive reseller of ACSI methodology, has existing familiarity with FinCEN's requirements, maintains positive contractor performance ratings, and changing methodologies would invalidate years of longitudinal survey data analysis that supports FinCEN's mission to combat financial crimes and terrorism.