ACSI Surveys
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 36C10G26F0018
- Agency
-
Headquarters
Department of Veterans Affairs
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 47QRAA19D0060-36C10G26F0018 Federal contract award
- Awardee
- CFI Group Usa, L.L.C.
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Place of performance
- Milan, Michigan, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Headquarters, procuring on behalf of the Veterans Health Administration Office of Veterans Community Care, has awarded a sole-source FSS order to CFI Group USA, LLC on a Federal Supply Schedule contract 47QRAA19D0060, effective September 25, 2026.
The justification rests on CFI Group's exclusive right to provide the licensed American Customer Satisfaction Index (ACSI) methodology. Market research confirmed that CFI Group is the only identified source licensed to deliver the customized ACSI methodology and associated technology solutions required for the surveys. The VA determined that CFI Group's FSS pricing represents best value; the contractor declined requests for additional price discounts, citing that quoted pricing reflects negotiated FSS contract rates.
The order covers a five-year Firm-Fixed-Price period with an optional fourth survey each year beyond the three mandatory annual ACSI strategic customer satisfaction measurement surveys. The surveys will collect feedback from Veterans and family members served through the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA), Spina Bifida Health Care Benefits Program (SBHCBP), and Veterans Community Care Program (VCCP). CFI Group will perform data collection, analysis, benchmarking, and reporting. The estimated total contract value is redacted. The VA indicated it will conduct updated market research before any subsequent acquisition to determine whether alternative methodologies or sources can satisfy future customer satisfaction measurement and benchmarking requirements. NAICS 541611 (Administrative Management and General Management Consulting Services) and PSC R499 (Support – Professional: Other) apply.
Notice text
The purpose of this action is to post the Justification and Approval IAW FAR Subpart 5.2 Synopsis and Proposed Contract Actions. The table below lists the contract, along with the award number and EUI.
CFI Group USA, LLC - 47QRAA19D0060 36C10G26F0018 – UEI: HUNVF7L24SN8
Awarded contract 47QRAA19D0060 to unknown vendor for unknown amount on 2026-09-25.
Files
| File | Type | Posted |
|---|---|---|
| ACSI Survey - J_A 2026_Final.pdf |
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