ACC SG Audio Visual and Teleconference (AV/VTC) Support

Air Combat Command seeks a contractor to provide maintenance and technical support for audio visual and secure video teleconference equipment at Building 546, Joint Base Langley-Eustis, Hampton, Virginia, with proposals due September 14 at 1400 hours. This is a 100% small business set-aside under NAICS 541519 (size standard $34 million).

Place of performance is Langley AFB, VA 23665. The contractor shall deliver on-call services, remote support, on-site troubleshooting, repair, and parts replacement for VTC and SVTC systems. Service hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. ET. Response requirements are severity-based: Severity 1 (Critical) requires remote diagnostics within two business hours and on-site technician arrival within four business hours or by 10:00 a.m. the next day; Severity 2 (Significant) requires remote response within four business hours and on-site arrival within 24–48 hours; Severity 3 (Minor) requires remote response within eight business hours and on-site arrival within 3–4 business days. The contractor must acknowledge service requests within two business hours during business hours and by 9:00 a.m. ET the next business day for after-hours requests. Two semiannual preventative maintenance site visits per performance period are required, including equipment testing, firmware updates, and cable verification. Service call reports are due within five business days. The Government furnishes equipment and replacement parts; the contractor provides labor. Government-furnished equipment receives labor-only support with no replacement coverage.

The base contract period runs September 18, 2026, through September 17, 2027, with four one-year option periods extending through September 17, 2031. All line items are firm fixed price. Pricing must comply with Service Contract Labor Standards wage rates (Wage Determination 2015-4341 Rev 35). Evaluation will assess the three lowest-priced offerors for technical acceptability and past performance using an Acceptable/Unacceptable standard. Offerors must submit three volumes: Price (10 pages), Technical (10 pages including 1-page executive summary), and Past Performance (10 pages) with at least two references from the past five years. Questions were due September 3 with responses provided September 9. Amendment 0001, issued September 10, extended the original September 11 due date to September 14. Contracting officers are Vanity Wright (vanity.wright@us.af.mil) and Antonio Palmer (757-764-2313; antonio.palmer@us.af.mil).