7E20--RFI - Kiosk IDIQ Recomplete (508 Compliant)

The Department of Veterans Affairs (VA) has yet to determine the acquisition strategy for Request for Information number 36C10A23Q0193 for the VA National Cemetery Administration kiosk requirement. A status update will be provided every 30 days until such time as the strategy is known and shared. Questions may be directed to Contracting Officer Lori Walker at Lori.Walker1@va.gov and Contract Specialist John Vardouniotis at ioannis.vardouniotis@va.gov.

The Department of Veterans Affairs (VA) has yet to determine the acquisition strategy for Request for Quote number 36C10A23Q0193 for the VA National Cemetery Administration kiosk requirement. A status update will be provided every 30 days until such time as the strategy is known and shared. Questions may be directed to Contracting Officer Lori Walker at Lori.Walker1@va.gov and Contract Specialist John Vardouniotis at ioannis.vardouniotis@va.gov.

REQUEST FOR INFORMATION

36C10A23Q0193

Amendment 0001

Asset, Equipment, Inventory, and Management Solution

QUESTIONS AND ANSWERS:

Question #1: Is the VA/NCA also looking for a Digital Signage Software as part of the solution now or in the future? Should we include these capabilities in our reply?

Answer #1: No, this is not planned for NCA in the future. This project will also be used to increase kiosk 508/ADA compliance and accessibility for Veterans, family members, and other visitors.

Question #2: Will there be a requirement now or into the future to provide a single interface that brings together the MBMS (for display such as we are doing for Arlington National Cemetery), Provides a Portal/Entryway to the Veterans Legacy Memorial, a replacement for BOSS-E, NGL and other functionality.

Answer #2: Yes, there may be a future requirement as NCA moves forward with implementing MBMS (to replace BOSS-E) and using this as a gateway into VLM, as well. This will also require changes to the NGL interface.

Question #3 / Answer #3: What is the logistical process for shipping and installation - generally?

Shipping point to point or to a central, geographically located location(s)?

All Kiosk items are shipped direct to the needed location for installation.

What receiving facilities are available at shipping destinations (i.e. loading dock)?

Most locations have a forklift on site. A lift gate may be required at some locations.

Are pre-installation site visits permitted?

Yes

Can the kiosks be delivered and placed in storage until installation can be completed, or does installation need to be coordinated with the arrival of the kiosks?

Kiosk can be stored at location for a short duration pending installation. Small sites would not have building space available for storage; if a cabinet is shipped it would be stored outdoors. Electronics can be stored inside.

Question #4: Is the thru-wall kiosk completely outdoors, or is part of it inside of a climate controlled, indoor area?

Answer #4: Part of the cabinet is inside a building that is climate controlled.

Question #5: What size paper and capacity is required for the thermal printer?

Answer #5: Current paper used is 8 ½ wide roll.

Question #6: Why is the indoor kiosk depth required to be 26 deep? Can it be thinner?

Answer #6: If all required equipment (Such as printer) can fit, yes.

Question #7: What size display is desired for both kiosks?

Answer #7: Display must meet ADA/ 508 requirements.

Question #8: Is portrait or landscape display orientation preferred?

Answer #8: No preference of orientation; must meet ADA/ 508 requirements.

Question #9: What color are the kiosks? Will graphics be needed (logo, messaging, etc.)

Answer #9: Currently no color, is a stainless-steel cabinet, view below. Message across top Gravesite Locator .

Asset, Equipment, Inventory, and Management Solution

2

REQUEST FOR INFORMATION

36C10A23Q0193

Asset, Equipment, Inventory, and Management Solution

Introduction:

This is a Request for Information (RFI) only issued for conducting market research. Accordingly, this RFI constitutes neither a Request for Quote (RFQ), Request for Proposal (RFP), nor a guarantee that one will be issued by the Government in the future; furthermore, it does not commit the Government to contract for any services described herein. The Department of Veterans Affairs (VA) is not, at this time, seeking proposals or quotes, and therefore, will not accept, review, or evaluate unsolicited proposals or quotes received in response hereto. This notice is not to be construed as a commitment on the part of the Government to award a contract, nor does the Government intend to pay for any information submitted because of this request. The Government does not reimburse respondents for any costs associated with submission of the information being requested or reimburse expenses incurred for responses to this RFI. The information provided may be used by VA in developing its acquisition strategy and Performance Work Statement (PWS) or Product Description (PD). Any information submitted by respondents to this RFI is strictly voluntary; however, any information received shall become the property of the Government and will not be returned to the respondent. Interested parties are responsible for adequately marking proprietary, restricted, or competition sensitive information contained in their response. This is a request for information and does not obligate the Government in any way, nor does it commit the Government to any specific course of action. Product information, brochures, part numbers, and/or other description information may be included with the submission.

Requirement:

The Department of Veterans Affairs, National Cemetery Administration (NCA), is seeking to upgrade or replace there existing gravesite locator kiosks to ensure both are American with Disabilities Act (ADA) and Section 508 compliant. There are at present 111 kiosks located throughout the continental United States to include Alaska and Hawaii.

VA is seeking industry recommendations for an alternate solution to ensure that all kiosks can be safely used by individuals with mobility, hearing and seeing issues. The recommended solution shall provide, at minimum, how to meet the needs of these groups and fit into same wall openings currently used by existing kiosks, or for standalone units.

The Salient Characteristics for this requirement are as followed:

The technical specifications provided in the table below describe the required functions of any proposed kiosk solution. The solution shall meet all salient characteristic requirements as described in the table below:

Requirements

Requirement Number

Description

01

Through the Wall Kiosk Solution must fit the below specifications:

Kiosk Dimensions: 27.0 inches wide, 45.0 inches high, and 26.0 inches deep

The kiosk must include a touch screen that can operate in temperatures from 0 degrees Celsius to 40 degrees Celsius (32 degrees Fahrenheit to 104 degrees Fahrenheit), and a humidity of 20 percent to 80 percent non-condensing

The kiosk must also include a thermal printer that can operate in temperatures from 5 degrees Celsius to 40 degrees Celsius (41 degrees Fahrenheit to 104 degrees Fahrenheit), and a humidity of 20 percent to 85 percent non-condensing

Power surge device

Dell Laptop Computer E6320 or Equivalent (to be provided by Government)

02

Freestanding Indoor Kiosk Enclosure Solution must fit the below specifications:

Dimensions: 25.0 inches wide, 48.0 inches high, and 26.0 inches deep

The kiosk must include a touch screen that can operate in temperatures from 0 degrees Celsius to 40 degrees Celsius (32 degrees Fahrenheit to 104 degrees Fahrenheit), and a humidity of 20 percent to 80 percent non-condensing

The kiosk must also include a thermal printer that can operate in temperatures from 5 degrees Celsius to 40 degrees Celsius (41 degrees Fahrenheit to 104 degrees Fahrenheit), and a humidity of 20 percent to 85 percent non-condensing

Power surge device

Dell Laptop Computer E6320 or Equivalent (to be provided by Government)

03

All Kiosk must meet all requirements for 508 to include but not limited to: information displayed on screen, transactional outputs, speech delivery type and coordination, user control, braille instructions, private and non-private listening, characters on display screens, and characters on variable message signs.

04

All kiosks must meet ADA and 508 requirements for access by wheel chair bond individuals to include by not limited to: unobstructed side and forward reach, proper height and depth to allow access to screen, visibility of the screen, wireless and wired headphones, and volume control of headset and speakers.

05

Diagram of rough opening for through the wall kiosk:

Responses:

Please submit a capability statement describing your company s ability to meet the overall requirement and responses to the questions listed below. The capability statement shall be limited to 10 pages. Responses to this RFI shall be submitted via email to Lori L. Walker at Lori.Walker1@va.gov no later than August 29, 2023 at 3:00 pm Eastern.

Provide a summary of your technical approach for meeting the Salient Characteristic requirements as identified in the requirement section above.

VA is seeking solution recommendations and Rough Order of Magnitude (ROM) pricing. Please provide ROM pricing for your recommended solution. The solution must meet all Salient Characteristic requirements identified in the requirement section above.

Has the RFI provided sufficient detail to describe the technical and functional requirements that encompass the desired solution?

______ YES ______ NO

a. If NO , please provide your technical and functional comments/recommendations on elements that may contribute to a more accurate quote submission and efficient, cost-effective solution.

Are there any specifications that you believe are unachievable by industry? If so, please state why.

What additional information would be needed to provide a firm fixed price quote for each item/task?

Include the following identification information:

Name of Company

Address

Point of Contact

Phone Number

Fax Number

Email address

CAGE/Unique Entity Identification

Company Business Size and Status for North American Industry Classification System (NAICS)

VA anticipates that this effort would fall within NAICS Code 541519, Other Computer Related Services, which has a size standard of 150 employees.  If you believe there is a more appropriate NAICS code, please provide that to the Government with your rationale.

Any Schedules held on General Services Administration (GSA), Government-Wide Acquisition Contracts (GWAC) held on the National Aeronautics and Space Administration (NASA) Solutions for Enterprise Wide Procurement (SEWP) V, or any other contract vehicle not mentioned above to assist in determining acquisition strategy; if you are included in one or more. Please also include the contract number, expiration date, etc.

Socioeconomic data: If a small business, what type of small business are you? Are you able to comply with FAR 52.219-6 and 52.219-14 in execution of this effort? Are you able to comply with VAAR 852.219-73, VA Notice of Total Set-Aside for Verified Service-Disabled Veteran-Owned Small Businesses and VAAR 852.219-75, VA Notice of Limitations on Subcontracting Certificate of Compliance for Services and Construction in execution of this effort?

Is your company currently providing similar services to any government agency or other non-government customers? If so, please identify the agency or non-government customer. If you are unwilling to share your customers' identity, please address whether your company offers the same or similar services, commercially (outside the federal government).

VA is requesting assistance in obtaining rough estimated pricing based on the requirements list as identified in the PWS/PD. The results of the estimated pricing and technical capabilities shall be used to finalize the VAs requirements prior to issuing a solicitation. Please provide a Rough Order of Magnitude (ROM) for the product/solution being proposed if possible.

Post RFI Phase

VA envisions that once RFI responses are reviewed, select responders may be invited to provide a face-to-face or telephonic briefing to VA personnel to answer additional questions with respect to the response given. VA retains sole discretion of whether any post RFI briefings are warranted and which industry partners may be invited to provide additional market research information.

Based on market research results, the RFP/RFQ may be made available on NASA SEWP V. It is the responsibility of interested parties to regularly monitor the NASA SEWP Website for updates. The government will not provide hard copies of the solicitation once issued. Interested parties are responsible for monitoring the website and downloading the solicitation, its attachments, and any amendments from the internet site identified above when/if issued. All information regarding the procurement is provided herein, and no additional information shall be provided at this time.

OFFERORS ARE ADVISED THAT THIS REQUIREMENT MAY BE DELAYED, CANCELED, OR REVISED AT ANY TIME.