7A21--TeleEEG Natus NeuroWorks v10 and Support Services
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- 36C24125Q0788
- Agency
-
Veterans Integrated Service Network 1
Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 513210 Software Publishers
- Place of performance
- Visn 01 Locations
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Veterans Integrated Service Network 1 is seeking to procure Natus NeuroWorks v10 software licenses and associated support services for the VA National TeleEEG and Epilepsy Program. The procurement includes four production server licenses, twenty Citrix client server licenses, one test server license, plus base support services including Natus Advanced Care Support and Persyst Prime Support. This is a brand name only requirement justified by the VA's determination that Natus NeuroWorks is the only viable product meeting their needs, with switching to alternatives potentially costing $100-200 million and causing significant infrastructure disruption. The contract will be evaluated based on comparative assessment of quotes considering price, past performance, delivery timeframe, and item availability. Quotes are due September 9, 2025, with an estimated delivery date of September 15, 2025, for the products.
This procurement is set aside 100% for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 513210 with a small business size standard of $47 million. Two authorized SDVOSB distributors have been identified as potential contractors: Rhyfel Inc. and Sound Medical LLC. The contract includes a base year of support services running from September 15, 2025, to September 14, 2026, with four optional extension years that could extend the performance period through September 14, 2030. Installation services are expected to take seven months from the date of award across four VA Trusted Internet Connection gateway datacenters. The place of performance includes VAMC Boston for product delivery and VISN 01 locations throughout the service network for ongoing support services.
Notice text
Attachment 1: Combined Synopsis-Solicitation for Commercial Products and Commercial Services
Effective Date: 04/18/2025
Revision: 02
Description
This is a combined synopsis/solicitation for commercial products and commercial services prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Products and Commercial Services, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested, and a written solicitation document will not be issued.
This solicitation is issued as an RFQ. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2025-4
This solicitation is set-aside 100% for SDVOSB.
The associated North American Industrial Classification System (NAICS) code for this procurement is 513210, with a small business size standard of $47M.
The FSC/PSC is 7A21.
The Department of Veteran Affairs VISN 01 is seeking to purchase Natus Neuroworks Software and Support. This requirement is for brand name only items as specified below. See attached Brand Name Justification for additional details.
All interested companies shall provide quotations for the following:
Supplies/Services
Line Item
Description
Delivery Date /Period of Performance (Estimated)
Quantity
Unit of Measure
Place of Performance
PRODUCTS
0001
NeuroWorks v10 Prod Servers
9/15/2025
4
EA
VAMC Boston
0002
NeuroWorks v10 Citrix Client Servers
9/15/2025
20
EA
VAMC Boston
0003
NeuroWorks v10 Test Servers
9/15/2025
1
EA
VAMC Boston
SERVICES
0004 Base
Natus NeuroWorks Advanced Care Support
9/15/2025 9/14/2026
N/A
N/A
VISN 01 Locations
0005 Base
Persyst Prime Support
9/15/2025 9/14/2026
N/A
N/A
VISN 01 Locations
0006 Base
NeuroWorks v10 Installation
7 Months from date of award
N/A
N/A
VISN 01 Locations
0007 Option 1
Natus NeuroWorks Advanced Care Support
9/15/2026 9/14/2027
N/A
N/A
VISN 01 Locations
0008 Option 1
Persyst Prime Support
9/15/2026 9/14/2027
N/A
N/A
VISN 01 Locations
0009 Option 2
Natus NeuroWorks Advanced Care Support
9/15/2027 9/14/2028
N/A
N/A
VISN 01 Locations
0010 Option 2
Persyst Prime Support
9/15/2027 9/14/2028
N/A
N/A
VISN 01 Locations
0011 Option 3
Natus NeuroWorks Advanced Care Support
9/15/2028 9/14/2029
N/A
N/A
VISN 01 Locations
0012 Option 3
Persyst Prime Support
9/15/2028 9/14/2029
N/A
N/A
VISN 01 Locations
0013 Option 4
Natus NeuroWorks Advanced Care Support
9/15/2029 9/14/2030
N/A
N/A
VISN 01 Locations
0014 Option 4
Persyst Prime Support
9/15/2029 9/14/2030
N/A
N/A
VISN 01 Locations
The contract period of performance is:
Base - 9/15/2025 9/14/2026
Option 1 - 9/15/2026 9/14/2027
Option 2 - 9/15/2027 9/14/2028
Option 3 - 9/15/2028 9/14/2029
Option 4 - 9/15/2029 9/14/2030
Place of Performance/Place of Delivery
VAMC Boston/VISN 01 VHA locations
Country:
UNITED STATES
The full text of FAR provisions or clauses may be accessed electronically at https://www.acquisition.gov/browse/index/far.
The following solicitation provisions apply to this acquisition:
FAR 52.212-1, Instructions to Offerors Commercial Products and Commercial Services
FAR 52.212-3, Offerors Representations and Certifications Commercial Products and Commercial Services
Offerors must complete annual representations and certifications electronically via the System for Award Management (SAM) website located at https://sam.gov/ in accordance with FAR 52.212-3, Offerors Representations and Certifications Commercial Products and Commercial Services. If paragraph (j) of the provision is applicable, a written submission is required.
FAR 52.212-2 Evaluation-Commercial Products and Commercial Services [In accordance with FAR 12.301(c) when the use of evaluation factors is appropriate, the contracting officer may (1) Insert the provision at 52.212-2, Evaluation-Commercial Products and Commercial Services, in solicitations for commercial products or commercial services (see 12.602); or (2) Include a similar provision containing all evaluation factors required by 13.106, subpart 14.2 or subpart 15.3, as an addendum (see 12.302(d)).]
The following contract clauses apply to this acquisition:
FAR 52.212-4, Contract Terms and Conditions Commercial Products and Commercial Services November 2023
FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders Commercial Products and Commercial Services January 2025
The following subparagraphs of FAR 52.212-5 are applicable:
52.204-10, 52.204-27, 52.209-6,52.219-6, 52.219-28, 52.219-32, 52.219-33, 52.222-3, 52.222-19, 52.222-41, 52.222-50, 52.232-33.
All quoters shall submit the following:
Firm Fixed Price Quote
Letter of Authorized Reseller
All quotes shall be sent to: tyler.kenyon@va.gov
Award will be based upon a comparative evaluation of quotes in accordance with the Simplified Acquisition Procedures of FAR 13. Comparative evaluation is the side by side pairwise comparison of quotes based on factors resulting in a Contracting Officer decision for the quote most favorable to the Government.
Options will be evaluated at time of award.
The following are the decision factors:
price, past performance, delivery timeframe, item availability
The award will be made to the response most advantageous to the Government.
Responses should contain your best terms, conditions.
To facilitate the award process, all quotes must include a statement regarding the terms and conditions herein as follows:
"The terms and conditions in the solicitation are acceptable to be included in the award document without modification, deletion, or addition."
OR
"The terms and conditions in the solicitation are acceptable to be included in the award document with the exception, deletion, or addition of the following:"
Quoters shall list exception(s) and rationale for the exception(s), if any.
Submission of your response shall be received not later than 9/02/2025 at 1400 EST to tyler.kenyon@va.gov.
Late submissions shall be treated in accordance with the solicitation provision at FAR 52.212-1(f).
Any questions or concerns regarding this solicitation should be forwarded in writing via e-mail to the Point of Contact listed below.
Point of Contact
Tyler Kenyon tyler.kenyon@va.gov
Files
| File | Type | Posted |
|---|---|---|
| P03 signed_Redacted.pdf | ||
| 36C24125Q0788.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| 7A21--TeleEEG Natus NeuroWorks v10 and Support Services | Award Notice | |
| This notice | Solicitation |
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