7A21--Brand Name: Police Emergency Phone System Software Upgrade

The Department of Veterans Affairs Veterans Integrated Service Network 2, specifically the Syracuse VA Medical Center, is seeking market research information regarding a Police Emergency Phone System Software Upgrade classified under Product Service Code 7A21 (IT and Telecom - Business Application Software). This sources sought notice targets manufacturers, distributors, and potential vendors capable of providing the ScoutCare Software, specifically the ScoutCare - T1 version, which includes software maintenance, 24/7/365 technical support, and web portal access. Respondents must provide detailed information including company details, small business program eligibility, capability statements, and answers to specific questions about business size, manufacturing location, distribution channels, and federal contract holdings. The government will use the responses to determine the appropriate acquisition strategy for this brand name, made-in-America software product. Responses to this sources sought notice are due by November 7, 2025, at 12:00 PM Eastern Time and must be submitted via email to Contracting Officer Erskine Shoulars at Erskine.Shoulars@va.gov.

This procurement is not issued under any set-aside designation. No incumbent contractor or current vendor is identified in the sources sought materials. The notice does not disclose specific award values or budget ranges for this potential future acquisition. The solicitation is classified under NAICS Code 541519 (Other Computer Related Services) and represents a market research effort rather than a formal solicitation. Interested vendors should note that solicitation documentation will be archived 90 days after the response date, and this notice serves as preliminary market intelligence gathering to inform the VA's acquisition strategy for the Police Emergency Phone System Software Upgrade.