668 Spokane Wheelchair Transportation Services New Requirement

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 20 seeks 24-hour, seven-days-a-week wheelchair transportation services for the Mann Grandstaff VA Medical Center in Spokane, Washington and its associated Community-Based Outpatient Clinics, with proposals due September 15, 2026. This is a single-award IDIQ contract with a five-year period of performance from October 1, 2026 through September 30, 2031, and is unrestricted with no socioeconomic set-aside.

Place of performance encompasses a multi-state service area including Washington, Idaho, and Montana counties served by VISN 20, with primary administrative oversight at the Spokane VA Medical Center. The contractor must provide all vehicles, personnel, management, supplies, equipment, and reporting necessary to transport wheelchair-dependent veterans to and from the main medical center campus, seven CBOCs, other VA medical centers within VISN 20, non-VA medical facilities, and veterans' residences. The contractor may also transport patient luggage (limited to one item not exceeding 20 pounds), medical records, medication, and comfort items at no additional cost to the Government; luggage is restricted to suitcase and valise types only. All patient records transported must comply with HIPAA confidentiality requirements.

The NAICS code is 485991, Special Needs Transportation; PSC code is V226, Taxicab. The contract minimum is $17,520.00 and maximum is $2,500,000.00. Pricing includes four line items per contract period: wheelchair transport base rate (estimated 2,000 trips at 300+ pounds capacity within 25-mile radius), mileage beyond the 25-mile radius (estimated 24,000 miles), and wait time exceeding 30 minutes (estimated 100 increments). Contractors must maintain a 90% compliance rate on response times: 30 minutes within a 20-mile radius for immediate orders and on-time performance for advanced orders. Contractor personnel must pass background investigations at the LOW RISK sensitivity level, complete TB testing, comply with COVID-19 protocols, meet driver qualifications, and maintain vehicle maintenance standards. Service Contract Act prevailing wage rates apply across the service area counties. Monthly invoicing is submitted electronically via the VetRide Vendor Portal within 15 days of service, with payment by Electronic Funds Transfer.