6515--ScriptPro Robotic Pharmaceutical Maintenance Notice of Intent to Award Sole Source

The Department of Veterans Affairs Veterans Integrated Service Network 16 issued a notice of intent to award a sole-source, firm-fixed-price contract to ScriptPro USA, Inc. for five-year maintenance services on a robotic pharmaceutical dispensing system at Overton Brooks VA Medical Center in Shreveport, Louisiana, with responses due by August 10, 2026 at 10:00 a.m. CST.

ScriptPro is deemed the only firm capable of fulfilling the VA's requirements due to proprietary knowledge, specialized tools, and authorized access to encrypted communication protocols and diagnostic utilities necessary to maintain system integrity and patient-safety safeguards. The justification notes that unauthorized maintenance voids the warranty and that replacement of the system would cost approximately $2.1 million; GSA has already negotiated fair and reasonable pricing under the existing FSS contract.

The contractor must provide all labor, materials, tools, equipment, transportation, lodging, supervision, and expertise for preventive and remedial maintenance of the ScriptPro System and 31 associated components, including SP 200/CCC dispensers, Enterprise HCI platforms, workflow management software, and encryption modules. The base contract period runs October 1, 2026, through September 30, 2027, with two optional one-year renewals through September 30, 2029. Performance standards require 100% preventive maintenance completion within 30 calendar days of the approved schedule, 95% emergency response within 24 hours, and 98% timely service reporting. Interested parties may submit clear and convincing evidence that competition would benefit the Government, accompanied by documentation of OEM authorization, certified technician credentials, software acquisition capability, and relevant licenses.