DRAFT PWS with QASP.docx

DRAFT PERFORMANCE WORK STATEMENT (PWS)

ScriptPro Robotic Pharmaceutical Dispensing System Overton Brooks VA Medical Center Shreveport, LA

1.0 INTRODUCTION / BACKGROUND

The Overton Brooks VA Medical Center (OBVAMC) requires continued, uninterrupted maintenance of the Government-owned ScriptPro Robotic Pharmaceutical Dispensing System to ensure safe, accurate, and compliant operation in accordance with all manufacturer specifications.

2.0 SCOPE

The Contractor shall provide all labor, materials, tools, equipment, transportation, lodging, supervision, and expertise required to provide full preventive and remedial maintenance for the ScriptPro system and associated components listed under Section 5.0. The Contractor shall perform all work in accordance with manufacturer specifications and in coordination with the COR or designee.

This PWS defines performance-based requirements and measurable surveillance standards under the integrated QASP.

3.0 PERFORMANCE OBJECTIVES

3.1 Preventive Maintenance (PM)

• Perform one preventive maintenance visit per year, scheduled Monday–Friday, 8:00 AM–5:00 PM, excluding federal holidays. Maintenance shall be performed by Parata certified field service engineers.

• PM tasks shall meet the full OEM specifications and include all required calibration, testing, cleaning, adjustments, firmware updates, and part replacements (non-consumables included).

3.2 Remedial / Corrective Maintenance

• Provide full remedial service, inclusive of labor, travel, and non-consumable parts.

• Provide on-site emergency repair when system failures impact pharmacy dispensing capability.

• Contractor shall furnish a service report after each visit.

3.3 Coordination

• All activities shall be coordinated with the COR or designee.

• Only the Contracting Officer may change contract requirements; the COR may clarify technical matters.

4.0 GOVERNMENT-FURNISHED MATERIALS/INFORMATION

The Government will not furnish parts or test equipment. Contractor supplies all required materials, tools, diagnostic systems, and replacement parts.

5.0 COVERED EQUIPMENT

All 27 ScriptPro system components and associated hardware/software listed in the SOW remain covered, including SP 200/CCC dispenser, Expanded Platforms, Workflow Management System, HCI platforms, Eyecon systems, SP Kiosk, servers, encryption modules, interfaces, virus protection modules, etc.

Description

6.0 PERIOD OF PERFORMANCE

Base Year: 10/1/2026–9/30/2027 Option Year 1: 10/1/2027–9/30/2028 Option Year 2: 10/1/2028–9/30/2029

7.0 SECURITY REQUIREMENTS

Contractor personnel may access sensitive patient information and shall comply with all VHA HIPAA and information security requirements.

8.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) & QASP

This QASP provides surveillance guidelines for evaluating contractor performance. Performance incentives and deductions are embedded.

QASP TABLE

Performance Objective: Preventive Maintenance

• Standard: PM completed within 30 calendar days of COR-approved schedule; all OEM tasks completed in full.

• Acceptable Quality Level (AQL): 100% compliance.

• Surveillance Method: COR review of service reports and system uptime.

• Incentive:

– Positive: On-time completion of PM earns recognition and option-year rollover eligibility.

– Negative: PM more than 10 days late triggers a Corrective Action Request (CAR).

Performance Objective: Emergency On-Site Repair

• Standard: Contractor arrives on-site within 24 hours of notification for mission-critical failures.

• AQL: 95% of emergency calls.

• Incentive:

– Positive: 100% compliance earns priority scheduling status and performance acknowledgment.

– Negative: More than two late responses triggers a corrective meeting and potential CAR.

Performance Objective: Service Reporting

• Standard: Service report submitted within 48 hours of each visit.

• AQL: 98%.

• Incentive: Supports positive CPARS rating.

Performance Objective: Technical Quality of Work

• Standard: Work meets all OEM specifications.

• AQL: 100%.

• Incentive: Exceptional quality may be recognized in CPARS.

9.0 INCENTIVE APPROACH SUMMARY

Incentives improve system uptime and promote manufacturer-compliant maintenance and timely emergency repair. Incentives are non-monetary unless the acquisition strategy allows otherwise.

10.0 DELIVERABLES

• PM service reports (when accomplished)

• Emergency repair reports (as required)

• Annual system performance summary

• All documentation submitted within required timeframes