100% ISBEE. Firm Fixed Price, Non-personal service, Purchase order for 24/7 Nurse Phone Triage Hotline Services for WWKMHCC in Sisseton, SD.
Closed Solicitation Posted
- Solicitation number
- IHS1520417
- Agency
-
Indian Health Service
Department of Health and Human Services
- Responses due
- Set-aside
- Indian Small Business Economic Enterprise
Opportunity facts
- NAICS code
- 621111 Offices of Physicians (except Mental Health Specialists)
- PSC
- Q401 Medical- Nursing
- Place of performance
- Sisseton, South Dakota 57262, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Indian Health Service (IHS), under the Department of Health and Human Services, is seeking a qualified contractor to provide 24/7 nurse phone triage hotline services for the Woodrow Wilson Keeble Memorial Health Care Center (WWKMHCC) in Sisseton, South Dakota. The contractor must maintain toll-free telephone lines staffed by registered nurses who will deliver triage services to support decreased unnecessary emergency room visits for American Indian and Alaskan Native patients on or near the Lake Traverse Reservation, serving an estimated active beneficiary population of 7,008 members and their families. Key contract requirements include employing registered nurses with current unrestricted state nursing licenses, current Basic Life Support certification, one year of registered nursing experience, NCLEX certification, and fluent English proficiency with cultural sensitivity to Native American communities. The contractor must also maintain fax machines, utilize Microsoft-based software and interactive voice response technology, and comply with the Schmitt/Thompson protocols for triage services. Encounter forms must be submitted to WWKMHCC within 24 hours of each call. The deadline for proposal submission is March 17, 2026, at 3:00 p.m. CST, with the contracting officer being William C. Kohl and the Contracting Officer's Representative being Ella Mae Greybuffalo.
This procurement is designated as a 100% Indian Small Business Economic Enterprise (ISBEE) set-aside, restricting competition to qualified ISBEE firms. The contract is a firm fixed-price, non-personal service purchase order with a performance period of one year, commencing March 27, 2026, and concluding March 26, 2027. The contractor bears all responsibility for travel, lodging, meals, labor, fringe benefits, insurance, and taxes, with quoted unit pricing required to be all-inclusive of these costs. All information must be maintained in strict confidentiality in compliance with HIPAA, the Privacy Act, the Indian Child Protection and Family Violence Prevention Act, and Section 231 of the Crime Control Act of 1990. Payment shall be submitted electronically through the Department of Treasury Invoice Processing Platform (IPP), with payment directed to the Great Plains Area Indian Health Service Division of Financial Management in Aberdeen, South Dakota. The place of performance is Sisseton, South Dakota 57262.
Notice text
- This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) Subpart 12.6, as supplemented with additional information included in this notice, FAR Part 12, Acquisition of Commercial Items (Title VIII of the Federal Acquisition Streamlining Act of 1994) (Public Law 103-355). This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued.
- Woodrow Wilson Keeble Memorial Health Care Center (WWKMHCC), Indian Health Service (IHS) intends to award a Firm-Fixed Price, Non-personal Service, Purchase Order, in response to Request for Quote (RFQ) 75H70626Q00107.
- This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2025-03 02/18/2026.
- This RFQ is issued as 100% ISBEE set aside and the associated NAICS Code is 621111.
- The quoted unit pricing must be all inclusive (to include but not be limited to travel, lodging, per diem, fringe benefits, federal, state and local taxes) plus all other costs pertinent to the performance of this contract. Utilize your most competitive and reasonable rates.
Complete the attached Price Schedule for: Per the attached SOW
- To provide 24/7 Nurse Phone Triage Hotline Services to support the mission of the WWKMHCC in Sisseton, SD.
- The period of performance will be Date of Award x 1 year.
- FAR 52.212-1 Instructions to Offerors-Commercial Products and Commercial Services (Sep 2023).
- Quotes shall be submitted on company letterhead stationery, signed, dated and it shall include:
- Solicitation number RFQ 75H70626Q00107.
- Closing Date: March 17, 2026, at 3:00 pm CST.
- Name, address and telephone number of company and email address of contact person.
- Technical description of the item/service being offered in sufficient detail to evaluate compliance with the requirements of the solicitation. This may include product literature, or other documents, if necessary.
- Price and any discount terms.
- “Remit to” address, if different than mailing address.
- Acknowledgment of Solicitation Amendments (if any issued).
- Past performance information, when included as an evaluation factor, to include recent and relevant contracts for the same or similar items and other references (including contract numbers, points of contact with telephone numbers and other relevant information).
- A statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation. Offerors that fail to furnish required representations or information or reject the terms and conditions of the solicitation may be excluded from consideration.
Basis of award is Lowest Price, Technically Acceptable “LPTA” quote package. All of the above are required in order to be considered technically acceptable.
- FAR 52.212-2 Evaluation – Commercial Products and Commercial Services (DEVIATION Oct 2025) See attachment for full text.
- FAR 52.212-4 Contract Terms and Conditions-Commercial Products and Commercial Services (Nov 2023) – See attachment; is incorporated by reference.
- Attached are the Federal Acquisition Regulations (FAR) & Health & Human Services Acquisition Regulation (HHSAR) clauses that are applicable.
- Offers will be accepted electronically, Submit via e-mail to the following:
Woodrow Wilson Keeble Memorial Health Care Center
Attn: Jeremiah Tsoodle, Purchasing Agent
Email: jeremiah.tsoodle@ihs.gov
Questions in regard to this solicitation shall be submitted in writing by email, no later than March 10, 2026, 3:00pm CST.
Contractors will need your Unique Entity ID, TIN number, and be registered with www.sam.gov.
No contract award shall be made to any vendor or provider listed on the OIG Exclusion List http://exclusions.oig.hhs.gov throughout the duration of the contract.
ACCEPTANCE PERIOD: Your proposal must stipulate that it is predicated upon all the terms and conditions of this RFQ. In addition, it must contain a statement to the effect that it is firm for a period of at least 30 days from the date of receipt by the Government.
Invoice Processing Platform (IPP)
The Indian Health Service (IHS) is in the process of implementing an electronic invoicing system.
In compliance with the Office of Management and Budget (OMB) M-15-19 memorandum “Improving Government Efficiency and Saving Taxpayer Dollars Through Electronic Invoicing” directing Federal agencies to adopt electronic invoicing as the primary means to disburse payment to vendors. Invoices submitted under any award will be required to utilize the Invoice Processing Platform (IPP) in accordance with HHSAR 352.232-71, Electronic Submission and Processing of Payment Requests”
IPP is a secure, web-based electronic invoicing system provided by the U.S. Department of the Treasury’s Bureau of the Fiscal Service, in partnership with the Federal Reserve Bank of St. Louis (FRSTL). Respondents are encouraged to register an account with IPP if they have not already done so. If your organization is already registered to use IPP, you will not be required to re-register- however, we encourage you to make sure your organization and designated IPP user accounts are valid and up to date.
The IPP website address is: https://www.ipp.gov
If you require assistance registering or IPP account access, please contact the IPP Helpdesk at (866) 973-3131 (M-F 8AM to 6PM ET), or IPPCustomerSupport@fiscal.treasury.gov
Should the contractor feel that use of the IPP would be unduly burdensome, their response to this solicitation should include an explanation of this position for a determination by the contracting officer.
Files
| File | Type | Posted |
|---|---|---|
| Sol_75H70626Q00107.pdf | ||
| Statement of Work.pdf | ||
| Clauses.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Solicitation | |
| Sources Sought: 24/7 Nursing Telephone Triage Services for the Woodrow Wilson Keeble Memorial Health Care Center, Sisseton SD | Pre-Solicitation |
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