Y24-1047-KS_Scope_of_Service.pdf

SCOPE OF SERVICES

BACKGROUND INFORMATION

The Orange County Convention Center (OCCC) is managed, maintained, and operated by Orange County, Florida, a political subdivision of the State of Florida.

The mission of the Orange County Convention Center is economic development. By hosting regional, national, and international conventions, meetings and trade shows, the center infuses the local economy with new money and expanding business opportunities. The mission of our staff is to provide outstanding service to the clients and users of the center, to stimulate their desire to return and to enhance the community’s reputation for excellence.

The OCCC contains approximately 7.0 million gross square feet of enclosed building space, and hosts in excess of one million guests annually, consisting of show management companies, exhibitors and event attendees, and averages over 150 client events per year.

SCOPE OF SERVICES

1. HISTORICAL USAGE

The Contractor shall provide Automated Teller Machines (ATM) services for clients, exhibitors, and attendees of the Orange County Convention Center (OCCC). Of the over 150 events per year there may be individual events or combination of events that host more than 50,000 attendees over a 3- or 4-day period. Based on historical data, usage of the ATMs may range between 10,000 to 20,000 transactions on an annual basis, where usage may vary greatly between 700 and 3,000 transactions during any given month, depending on the event schedule.

2. ATMs

The Contractor shall supply, install and fully service ATM machines for a minimum of ten

(10) locations within the OCCC as listed below. The OCCC reserves the right to require the Contractor add or delete ATM locations, on a temporary or long-term duration.

West Building Exhibit Halls E/F – one (1) ATM walk-up, freestanding.

Exhibit Hall D – one (1) ATM walk-up, freestanding.

Exhibit Hall C – one (1) ATM walk-up, through-the-wall.

Exhibit Hall B4 – one (1) ATM walk-up, freestanding.

Exhibit Halls A4/B1 – one (1) ATM walk-up, freestanding.

North/South Building North Exhibit Hall A – one (1) ATM walk-up, freestanding North Exhibit Hall B – one (1) ATM walk-up, freestanding South Exhibit Hall A – two (2) ATM walk-up, freestanding South Exhibit Hall B – one (1) ATM walk-up, freestanding

A. ATMs shall be in good condition, free of scratches, and shall all be from the same manufacturer, subject to the sole approval of the OCCC. The Contractor shall provide freestanding ATM machines with the following minimum specifications:

1. Industry standard card reader system

2. Color LCD Screen, or equivalent (minimum 7”)

3. Minimum 2,000 note cash dispensing cassette

4. PCI Compliant (Payment Card Industry)

5. ADA Compliant (American Disabilities Act)

6. EMV Chip-Technology Compatible (Europay, Matercard, and Visa)

7. Thermal or equivalent Receipt Printer

8. AC 110V Power Supply

9. Dimensions to approximate 50” tall (65” topper), 15” wide, and 22” deep. (Size dimension variations due to manufacturer model are acceptable.)

10. Shall provide service instruction ability of five (5) languages, with English and

Spanish as two (2) required languages for each ATM.

B. The Contractor shall provide one (1) through-the-wall ATM machine with the following minimum specifications:

1. Industry standard card reader system

2. Color LCD Screen, or equivalent (minimum 10” display)

3. Minimum 2,000 note cash dispensing cassette

4. PCI Compliant (Payment Card Industry)

5. ADA Compliant (American Disabilities Act)

6. EMV Chip-Technology Compatible (Europay, Matercard, and Visa)

7. Thermal or equivalent Receipt Printer

8. AC 110V Power Supply

9. Entire unit dimensions to approximate 65” tall, 18” wide, and 42” deep (without collar). Through-the-wall dimensions to approximate 33” tall and 20” wide

10. Shall provide service instruction ability of five (5) languages, with English and

Spanish as two (2) of the required languages for the ATM.

11. Contractor shall provide a through-the-wall ATM that must be able to fit through an access doorway measuring 34 inches wide.

C. All ATMs shall honor, at a minimum, services from Nyce, Star, PLUS, Pulse, Exchange, Cirrus, AFFN, MasterCard, and Visa.

D. The Contractor shall have the sole responsibility for compliance with all state and federal laws and banking regulatory requirements, including but not limited to, applications to install the ATMs and disclosure to ATM users under Federal Reserve Regulations.

E. The Contractor shall provide and maintain an ATM toll-free HELP LINE for customers, staffed and operated on a 24 hour, 7 days a week basis. A sticker or decal with the Contractor’s name, and to include the help line phone number, shall be kept current and be fully visible on each ATM at all times.

F. The Contractor shall provide authorized OCCC staff access to the Processor’s Website to see real-time activity of the ATMs upon request.

G. The Contractor shall electronically monitor all features, functions, and operational status of each ATM machine 24 hours a day, 7 days a week.

H. The Contractor shall provide a report of the ATM transactions processed by each machine monthly to the Orange County Convention Center Business Division, Financial Administration Section, P.O. Box 691509, Orlando, Florida, 32869-1509, no later than the 20th day of the following month. This report must be verified and is subject to audit by the OCCC.

I. The Contractor shall pay commissions on the ATMs monthly, based on the revenue share rate as bid. Payment shall be due within twenty (20) calendar days after the last day of each month. Payments shall be mailed to Orange County Convention Center Business Division, Financial Administration Section, PO. Box 691509, Orlando, Florida, 32869-1509.

3. TEMPORARY PORTABLE ATMs

The Contractor shall provide, with a minimum of seventy-two (72) hours’ notice on any calendar day, up to ten (10) temporary portable ATMs to support show activities. These ATMs shall meet requirements listed in the above Section 2, and shall be in good working condition, free of scratches or obvious defects and must be approved by the OCCC. Portable ATMs shall be provided on an as needed basis at no additional charge other than the per transaction user fee as listed on the bid response form herein. Any portable ATMs shall be placed ONLY in interior locations with the approval of the OCCC’s Security Division for security monitoring purposes. Any ATM located at a location without specific approval by OCCC Security shall be the sole liability of the Contractor and may be subject to termination of contract.

4. MONEY CHANGE MACHINES (MCMS)

Money changing machines are no longer used at OCCC and are not included in this contract.

5. GENERAL REQUIREMENTS

A. Based on the variety of shows and hours of operation at the Center, all ATMs shall be accessible and functioning on a 24-hour, 7 day a week basis. The Contractor shall provide a toll-free HELP LINE for service calls on ATMs from the OCCC, staffed and operated on a 24-hour, 7 day a week basis.

B. Regular Service Hours -The ATMs shall be serviced on a regular basis and the Contractor shall provide service hours between 7:00 AM and 10:00 PM, seven days per week, as needed to serve the OCCC’s customers. The Contractor shall respond to service calls by OCCC within two (2) hours. If the Contractor is requested by OCCC to be onsite for repairs and/or maintenance, the Contractor shall arrive onsite within four (4) hours upon notification of needed services. The OCCC reserves the right to charge a $200.00 late fee for each failure to perform service within these service hours by the Contractor per ATM.

C. Power to the Machines - The OCCC shall provide floor space and electric power to ATMs at no cost to the Contractor.

D. Connection - The Contractor shall work with OCCC’s current ISP/TSP provider if necessary for ATM processing connectivity.

E. Expenses - The Contractor shall be solely responsible for all installation and operating expenses, including the installation and charges for the telephone and data communication lines.

F. Installation - The Contractor may be requested by OCCC to permanently bolt freestanding machines to the floor. Prior to installation, Contractor shall provide details of installation method for the OCCC’s review and approval. Installation location shall be subject to approval of the OCCC’s Security Division for camera monitoring purposes.

G. Signage - The Contractor shall furnish all signage and shall submit proposed color sample for approval by the OCCC prior to installation. Signage shall be placed by the Contractor on each machine while the ATM is operational and on OCCC property.

H. Advertising - The Contractor shall not place any advertising on the ATMs or shown through the monitors other than to promote usage by customers.

I. Security Department Coordination - Due to show schedules and limited access periods, the Contractor shall coordinate all installation services and placement of ATMs with an authorized OCCC Security Department representative.

J. On-Site Work at OCCC - Prior to entering any of the Center’s buildings, all Contractor personnel and/or sub-contractor personnel MUST check-in with the applicable building’s security command post and be logged in before proceeding to their destination. Any person attempting to work on an ATM unit without the Contractor’s labeled uniform and/ Contractor’s identification badge may immediately be escorted off the OCCC’s property and may include law enforcement involvement.

The OCCC reserves the right to refuse admittance to any employee of the Contractor for just cause.

K. Removal of Machines: End of Contract – Upon contract expiration or termination, it shall be the Contractor’s sole responsibility to remove each ATM machine and restore each area to its original condition.

L. Exclusive Provider – The Contractor shall be the exclusive provider of ATM services onsite at OCCC at all times, except for where the Contractor is requested to provide temporary ATMs beyond the availability the Contractor has available for a given event. Any such exception to this exclusivity of service shall be granted on a case-by-case basis and only through the written approval of the OCCC’s contract administrator following written unavailability by Contractor.