Written Inquiries and Answers.pdf
PDF 185 KB Posted
- Attached to
- Smart Vending Equipment - Canteen
- Solicitation number
- RFP CFCA 2027000008 2
- Issued by
- Garfield County, Colorado
About this file
This is a Written Inquiries and Answers document for RFP 2027000008 Smart Vending Equipment - Canteen issued by the Colorado Department of Corrections (CDOC). The procurement seeks smart vending machines for canteen operations, with an initial pilot phase of 6-8 machines followed by a full deployment of 140-200 machines upon successful completion of the pilot. The solicitation is brand-agnostic and does not restrict bidders to specific manufacturers or countries of origin for cooler construction.
Key requirements and clarifications from the inquiries include: no mandatory specification for shatter-resistant polycarbonate panels, though vendors must describe impact-resistant features; payment processing mechanisms are preferred to be vendor-provided rather than limited to CDOC-selected processors; technical support may follow a hybrid model with in-app support after hours and human support during standard business hours (M-F) rather than mandatory 24/7 live support; refrigerated storage options are acceptable for the majority of the program in lieu of frozen product capabilities; and integration with the inmate trust account payment system is required with a flexible post-award timeline of 6-12 months for completion. Physical security standards, including locks, cabinets, cameras, and anti-tamper features, are not restricted to specific standards, and vendors are encouraged to provide details on their product offerings for the correctional facility environment.
View the file
Other files
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
RFP 2027000008 Smart Vending Equipment – Canteen
Written Inquiries and Answers
1. how many machines will be expected to purchase Answer: The initial pilot would be 6-8 machines. Once the pilot is completed successfully the expectation would be 140-200 machines.
2. is there a certain brand expected Answer: No
3. does it matter if the cooler is made in the us or china?
Answer: No
4. What physical security, lock, cabinet, camera-retention, and anti-tamper standards apply?
Answer: We have not restricted the solicitation to specific standards. Please provide information on what your product offers.
5. Does CDOC expect the vendor to provide payment processing, or only integration with a CDOC-selected processor?
Answer: We prefer that the vendor provide payment processing mechanisms.
6. Shatter-resistant polycarbonate panels — Is this specification mandatory?
Answer: No, however we would like to know in what ways the offered product is built for our environment to include “glass” that will withstand impact etc.
7. 24/7 technical help desk for software-related issues — Is live, round-the-clock human support mandatory? Our current model offers in-app support after hours, with human support available during standard business hours (M–F). Would this hybrid model be acceptable, or is dedicated 24/7 human coverage a firm requirement?
Answer: We will entertain the hybrid option. Please submit details of the proposed arrangement.
8. Frozen product options — Is this mandatory? Our current units support refrigerated (not frozen) storage; refrigeration can be disabled if room-temperature-only offerings are preferred. Would refrigerated or room-temperature options satisfy this requirement in place of frozen?
Answer: please submit the refrigerated option as we will be evaluating all options to identify the best product for our program.
We intend to use refrigerated machines for a majority of the program.
9. Integration with closed-loop facility payment systems (e.g., inmate trust accounts, staff ID badges) — Is this capability mandatory? If so, what is the timeline flexibility for completing integration post-award?
Answer: This is required, and more particularly with the inmate trust account.
We are willing to work on the post-award compilation of 6-12 months.
File details come from the government source that posted it. Updated .