WRAIR_PWS.docx

This is a Performance Work Statement (PWS) for preventative maintenance services of Bruker equipment, issued by the Walter Reed Army Institute of Research (WRAIR). The PWS outlines the contractor's responsibilities to provide scheduled and unscheduled maintenance, repair, and technical support for Bruker analytical instruments located at WRAIR facilities. Key objectives include maintaining equipment operational readiness through preventative maintenance activities, responding to equipment failures and malfunctions, providing spare parts replacement, conducting equipment diagnostics, and ensuring compliance with manufacturer specifications and safety protocols. The contractor must maintain a parts inventory, provide technical expertise, coordinate with WRAIR personnel on maintenance scheduling, and document all maintenance activities with detailed service records.

The statement specifies that the contractor must respond to maintenance calls within defined timeframes based on equipment criticality levels, maintain current knowledge of all Bruker equipment specifications and updates, and provide qualified technicians capable of performing complex diagnostic and repair work. Performance metrics include equipment uptime targets, mean time to repair standards, and customer satisfaction requirements. The contractor is responsible for coordinating directly with WRAIR's laboratory personnel, scheduling maintenance activities to minimize operational disruption, and ensuring all work complies with applicable federal regulations, laboratory safety standards, and equipment manufacturer requirements. Additional responsibilities encompass maintaining certifications and credentials, providing training to WRAIR staff as needed, and submitting regular status reports documenting maintenance activities and equipment performance.