wAttachment1_PWS-Sump Service.pdf

Performance Work Statement (PWS)

Sump Services (Consolidated In-Ground Grease Trap & Oil Water

Separator (OWS) Services)

25 March 2021

Revision date 23 June 2021

Created by the Energy Division, Directorate of Public Works, Fort Leavenworth Garrison in cooperation with the Directorate of Resource Management and the Fort Leavenworth Office of the U.S. Army Mission and Installation Contracting Command.

1. Introduction. This is a non-personal services contract to provide sump services for both in-ground grease trap tanks, and oil-water separator systems on Fort Leavenworth, as listed in Technical Exhibit A (TE-A) “Facilities List”, hereby referred to as “Sump Services”. The Government will not exercise any supervision or control over the contracted service providers.

The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract or Sub-Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision and other items or actions, and non-personal services required to provide or fulfill the terms of this contract as defined in this PWS.

1.1 Background. Fort Leavenworth is located in Leavenworth County Kansas, adjacent to the City of Leavenworth. Fort Leavenworth consists of approximately 107 acres with approximately 200+ occupied office-type buildings. The population base consists of approximately 7,000 military, government civilian and contractor personnel, as well as, approximately 5,000 resident family members. Fort Leavenworth is an Army post rich in historic significances from the mid-1800’s through today, and is the longest continually active Army post west of the Mississippi River. The installation is known for the Command and General Staff College (CGSC), the United States Disciplinary Barracks (USDB) and the Mission Command Training Program (MCTP), among a handful of smaller, also critical to the Army’s success, units and activities. Fort Leavenworth currently has a total of thirty (30) oil/water separators and three

(3) grease traps that are listed in Technical Exhibit A.

1.1.1 Climate Conditions. The average annual rainfall is 40 inches. The average annual snowfall is 13 inches. The average annual maximum and minimum temperatures are approximately 42 and 65 degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 16 degrees in the month of January to a high of 96 degrees in the month of August. Summer temperatures often reach 90+ degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.2 Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS’ performance standards meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in this PWS, Related Documents and any Technical Exhibits (TE), annexes or addendums to this document.

1.3 Mission Statement. The Fort Leavenworth contract services mission is to provide standardized, effective and efficient services that are cost effective for facilities infrastructure in direct support of the Soldiers, Families and Army Civilians; for an Army and Nation engaged in, or preparing for the potential of persistent conflict. Each service executed in the support of this mission has a direct and far-reaching impact on the Fort Leavenworth and U.S. Army mission and therefore, the Nation’s warfighting capabilities.

1.4 Installation and Facility Access. It is the Contractor’s sole responsibility to ensure their employees are capable of qualifying for, and maintaining credentialed access to the Fort Leavenworth military installation, and any facilities within the installation, should the Contractor need physical access to systems and/or facilities to perform work required within this contract’s execution. Not having properly cleared or badged personnel does not absolve the Contractor of any work or performance requirements, as required by this contract. See paragraph

2.1.8 and Technical Exhibit ‘S’ (TE-S) for Locally Approved Credential (LAC) information.

2. Requirements

2.1 Scope and Periods of Performance (PoP). The PoP consists of one (1) Base Year and four (4) Option Years, all consisting of twelve (12) consecutive months each.

2.1.2 Description of Services. Services consist of the Contractor removing all standing materials from each location’s system (Grease or Oil/Water), report findings, and performing requested waste characterization testing on demand, creating and submitting reports, invoices and any listed Deliverable in a manner consistent with laws, rules, regulations, and industry best practices and this PWS, in a timely and accurate manner.

2.1.2.1 Place of Performance. All work to be performed will occur on the Fort Leavenworth Military Installation at various locations listed on the Technical Exhibit – A (TE-A), “Facilities List”.

2.1.2.2 Hours of Operation. The Government's regular (normal) business or duty hours are from 0700 – 1700 hours, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall conduct business during regular hours. Locations listed in TE-A that differ from the above hours of operation will be stated in the TE if known, and services for these locations will be within those posted work days and times for each facility unless different times are coordinated and agreed to by the end-user/customer in advance. It is the Contractor’s sole responsibility to coordinate and schedule service appointments with each location (email and telephone numbers for the facility Point of Contacts (POC) are listed in the TE-A for each facility if known). The COR can assist with coordination’s if there are problems or issues. All service times shall be scheduled well enough in advance of each facility’s closing time as to allow the service to be completed before closing, allowing the contractor sufficient time to clean the area, collect and store any equipment or tools used, and to be physically away from the work site.

2.1.2.3 Closures. When an unforeseen or scheduled installation closure occurs on a regularly scheduled day of work, the Contractor shall:

• Reschedule the work to be performed the following regular work day, unless the following day is a Saturday, Sunday, a legal public holiday, or when routine work is not scheduled for that day; or

• Reschedule the work on any day mutually satisfactory date/time, between the KO or COR, and the customer and the Contractor. The COR/COTR can assist in this coordination when necessary.

2.1.2.3.1 Weather Delays. If the Contractor, or the Installation Command Authority determines unsafe weather conditions for continued operations, then the KO or the COR will notify the Contractor of inclement weather suspended operations telephonically (T) or electronically (E), within two (2) hours of determination during normal duty hours. The Contractor shall resume operations with KO approval, or upon discovery or notification that the weather conditions have improved enough for safe operations; in conjunction with or during non-duty hours the Fort Leavenworth Garrison web page showing Post and Road status link located at (https//home.army.mil/Leavenworth/index.php) along with the “Gate Information” link.

It is a responsibility of the Contractor to monitor this Post and Road status webpage when https://home.army.mil/leavenworth/ weather events are occurring, for status changes and updates that may impact the performance of this contract. The COR will also monitor the Command Authority/Garrison page during weather events and status changes, and inform the Contractor of changes when possible, as a courtesy only.

2.1.2.3.2 Road Closures. During inclement weather, the Provost Marshal’s Office (PMO) may direct the Traffic Section of the Military Police to close access gates, cone, bar, flag or direct the closure of entire roads, sections of, or areas of the military installation primarily for, but not exclusively due to weather conditions. Some road sections that are regularly closed due to weather that may impact Contractor access or routes are listed below:

• Cody Rd from the Cody Rd/Grant Ave intersection Westward approx.. 100’ ft.

• Sheridan Dr from the Sheridan Dr/Iowa Ave intersection to MacPherson Ave intersection – to Kickapoo Rd intersection – to N. Warehouse Rd/Bluntville Ave intersection (all of Sheridan Dr on the hill)

• MacPherson Ave from the Scout Camps/Hunt Club Kennels to Sheridan Dr intersection

• Sabalu Rd/Kickapoo Rd intersection to Kickapoo Rd/Sheridan Dr intersection

During road closures or inclement weather events, at times, the only access to the 15th Military Police Brigade (MP Bde) area of operations may be from the N. Warehouse Rd/ USDB Rd, which navigates an area of road with sharp curves and an incline/decline that may be extremely hazardous as road surface conditions change, and care should be taken while traveling this route at all times.

2.1.3 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below, or as amended by the United States Congress. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth Nat’l Independence Day 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

2.1.4 Emergency Services. The Contractor shall have competent personnel capable of dealing with minor personnel injuries. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall, in turn, notify the KO or COR within 30 minutes of the incident, with pertinent details of the incident/injury (name of injured person(s), location of accident/injury occurring, type and severity of injury, actions taken and expected outcome), include a copy of the police/MP report if one was made, with personally identifiable information (PII) redacted (SSN, address, driver license.

# Etc.). Emergency medical treatment and services for Contractor personnel is the sole responsibility of the Contractor.

Emergency – ALL 911

Non-Emergency Provost Marshall Dispatch (913) 684-2111

The Contractor shall be solely responsible for the emergency medical treatment services for Contractor personnel.

2.1.5 Contract Administration and Management. Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance at the KO’s discretion. Written minutes of meetings will be recorded by the Government and signed by both the Contractor Program Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes. Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.6 Quality Control Plan (QCP). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract work start. The Contractor shall provide and maintain a QCP that is acceptable to the KO.

Changes to the Contractor’s QCP shall be submitted to the KO for review and approval by the KO five (5) business days prior to implementation.

2.1.7 Government Key Personnel.

2.1.7.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this

PWS.

2.1.7.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions.

Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.2.1 COR Functions. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and assist the coordination site entry of Contractor personnel in the absence of the COTR or when the Contractor encounters resistance of end-user controlled access.

2.1.7.3 Contracting Officer’s Technical Representative (COTR). The KO will assign one or more COTR’s as necessary to provide the Contractor technical expertise regarding the subject of this contract work. The COTR does not have authority to change any aspect of this contract, or negotiate or change prices, times, schedules or work. The COTR is able to provide technical answers or assist in locating, accessing/coordinating with facilities end-user’s as needed or requested by the Contractor. COTR(s) will be identified during the Post-Award meeting, and may be changed at any time afterwards without notice. Questions regarding these may be directed to the KO or COR for clarification.

2.1.7.4 Contractor Key Personnel. The Contractor shall provide a Program Manager who is responsible for the performance of the work. The Program Manager shall have full authority to act on behalf of the Contractor on all contract matters relating to daily operation of the contract. The name of the Program Manager shall be provided by the Contractor to the KO and COR five (5) working days prior to contract start date. The Program Manager shall be available between 0700 - 1700 hours, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons. Contractor personnel performing work under this contract shall have and maintain a Locally Approved Credential at time of the contract start date and for the life of the contract. The Program Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.8 Locally Approved Credential (LAC). The Contractor shall apply for, and maintain qualifications for, a Fort Leavenworth issued LAC for each on-site service technician performing work under this contract, for the entirety of the Period of Performance (PoP). The LAC applications are downloadable from “Gate Information” page of the Fort Leavenworth official website: https://home.army.mil/leavenworth/index.php/my-fort/all-services/gate-information "Locally Approved Credential” section, "View The LAC Application Form" link which will open an Adobe PDF form that each applicant shall fill out sections: “Applicant Information”, and “Criminal https://home.army.mil/leavenworth/index.php/my-fort/all-services/gate-information https://home.army.mil/leavenworth/index.php/my-fort/all-services/gate-information

History” ONLY, there is no need to complete page 2 of the application at this time as signing the document will occur at the VCC at the time of issuance, on a computer or other device capable of opening, and completing/filling in an Adobe pdf file electronically. No hand-written applications will be accepted. All information above must be completed fully, accurately, and truthfully. If any information during the background check is discovered to have been omitted, or of a disqualifying nature, the application will be denied by the DES/MP/VCC Security personnel.

All LAC applications, once completed by the applicant must be submitted to the COR via email.

The COR will transfer the application(s) to the department official responsible for collection of such documents, who will in turn submit to the proper security personnel for processing and background investigations. The COR and department officials do not keep copies of these application once forwarded, or processed. A sample LAC Application is at TE-S.

2.1.8.1 Approval or Denial of LAC. After processing the submitted LAC application forms, the applicant will be approved or denied. Once a decision has been made, the Department Official will receive electronic notice of, and forward to the COR. The COR will then inform the Contractor PM by name of the status of each decision. If ‘Approved’, the applicant has thirty (30) (highly recommend that the LAC applicant claim their credentials as soon as they are able to minimize any potential for administrative delays due to unforeseen circumstances occurring) work days to claim their LAC from the security office of the Visitor’s Control Center (VCC) located North-West of the intersection of Metropolitan Ave and 4th Street, Leavenworth, KS, building number 4001. If ‘Denied’ for administrative reasons, the applicant is afforded the opportunity to make necessary corrections to their application (redo and re-submit to the COR) and await a second decision. If the applicant was denied for a disqualifying condition, they may not re-apply. It is the sole responsibility of the Contractor to ensure they have a sufficiently qualified workforce to complete all work under this contract. Applicants will not be afforded the opportunity to apply a third, or subsequent time after two previous denials. All times and processes are subject to change without notice. The Contractor should closely examine the official website pages linked at paragraph 2.1.8 above for the most current, and accurate information.

2.1.8.2 Legal Status. All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. All Contractor personnel shall be able to communicate clearly in the English language.

2.1.9 Identification, Appearances and Conduct. The Contractor shall ensure all personnel be readily identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed. At no time shall a Contractor identify themselves as, appear to be, or imply they are anything except a Contractor employee. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of forbidden or restricted items such as, but not limited to, firearms or other lethal or illegal weapons or substances. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The

Contractor shall remove from the job site, any employee for reasons of misconduct or security.

The Contractor shall ensure employee conduct complies with 41 USC 1001, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.10 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification and apply or execute the satisfactory resolution to a degree acceptable to the Government. The Contractor shall provide to the COR corrective action plans, timely identification of issues, and effective management of subcontractors within two (2) days of any deviation or issue being identified by the Contractor or Government POC, KO or COR. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.10.1 Motor Vehicles and Operator Requirements. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated. The Contractor shall register all Contractor-owned or operated vehicles and trailers operating on the installation within fifteen

(15) working days of contract start date. The Contractor shall complete all applications with the Provost Marshal Vehicle Registration section located in the Visitor Control Center (VCC).

Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration and reported to the COR within two (2) work days of completed.

2.2 Security. All Contractor personnel performing work under this PWS must possess the necessary qualifications to clear and maintain the security background investigations and checks as performed by the Visitor Control Center (VCC) for access on to the Fort Leavenworth military instillation and also qualify for a Locally Approved Credential (LAC), in addition to these requirements, for access into the 15th Military Police Brigade’s United States Disciplinary Barracks (USDB) and the Joint Regional Corrections Facility, both prison complexes, the servicing Contractor employee(s) must comply with, and maintain a status satisfactory with the additional security requirements and restrictions as noted in Technical Exhibit-C (TE-C).

2.2.1 Special Training Requirements.

2.2.1.1 iWATCH. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) as TE-iW, to all of the Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award.

2.2.1.2 Anti-Terrorist Level I (AT Level I). All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within five (5) calendar days after completion of training by all new employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

2.2.1.3 OPSEC. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. All employees must be trained within thirty (30) calendar days of their reporting for duty, or contract award, and annually thereafter. OPSEC Awareness for Military Members, DoD Employees and Contractors is available at the following website: https://securityawareness.usalearning.gov/opsec/index.htm

2.2.1.4 Certification or Compiled Lists of Employees. The Contractor shall provide either a system generated certificate of completion for each training requirement that provides such as default proof of completion, or a compiled list by full name and position of each employee that has been briefed In Accordance With (IAW) the aforementioned training requirements, and whom the Contractor attests to have met the training requirements as required under this PWS if a system generated certificate of completion is not available NLT thirty (30) calendar days of completion if not stipulated beforehand to the COR.

3. Performance Requirements and Standards. The Contractor shall, while servicing each location or facility listed in TE-A, remove all liquids, grease, oils, suspended particulates, sediment, soil, solids and debris (referred to as “Holdings”) from each tank/trench/trough or reservoir of the Grease Trap or Oil-Water Separator system in such a manner and to a degree that the systems full capacity is then available for the end-user/customer for on-going use, as the Original Equipment Manufacturer (OEM) intended.

3.1 High Level Objective (HLO). The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost effective ways to fulfill this service, emphasizing innovation and commercial best practices.

3.1.1 Service and Inspect. The Contractor shall, at the successful removal of all holdings, visually inspect the system(s) for any wear, condition or damage that may reasonably be expected to cause the system to fail, or perform in a matter less than optimal, or deviate from how the OEM intended the system to function, and report, in writing (E) all of the conditions discovered, to the COR within three (3) work days of the inspection completion, or if the servicing Technician discovers that the system is in such a state as to be non-functioning, report the status to the COR within one (1) hour, by way of telephone (T) (during duty hours), or by way of electronic means (E) after duty hours. Each report, in writing or by other means must include at a minimum, the facility location by Building number, which of that facilities system(s) (there may be multiple systems per building or facility) is being reported on, the condition being reported and status of the contracted service (complete, partial (why), incomplete (why) and if the Contractor has scheduled a re-performance (if required) and when the re-performance is scheduled for), also include information that is salient to this PWS requirements or the technicians findings, as appropriate.

3.1.2 Holdings Volume or Quantities. The Contractor shall compile, record and report data of the amounts (in total volume recovered in imperial gallons) removed for each http://jko.jten.mil/ https://securityawareness.usalearning.gov/opsec/index.htm facility/system separately by system/facility, prepare all required reports, and submit all information as specified by the Deliverables presented in the contract.

3.1.3 Waste Characterization Testing (WCT). On Demand only, the Contractor shall collect and conduct testing for waste characterization at a certified laboratory that includes Toxicity Characteristics Leaching Procedure (TCLP) metals; Reactivity, Corrosivity, Ignitability (RCI) for waste; and Benzene, Toluene, Ethylene and Xylene (BTEX) on demand by the KO or assigned COR for any of the listed TE A facilities. The contents of each WCT will be collected from the scum, water and sludge levels, where applicable from each facility tasked. The Contractor will conduct this sample collection/analysis within ten (10) work days of being tasked by the KO/COR and use the analytical data to prepare the waste disposal profile/ waste disposal profile. The Contractor will provide 1 electronic copy (E) and 1 paper original (HC) of the analytical data to the COR within ten (10) days of the receipt from the testing laboratory.

3.1.4 Standards Note. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

3.1.5 Service Frequencies by Location & Size. Excludes Emergency Services.

Type Size Frequency Grease (USDB) 0 – 1,500 gal. Monthly (12 per PoP) Grease (USDB, JRCF &

DFAC)

3,000-6,000 gal. Quarterly (4 per PoP)

OWS Any Bi-Yearly (1 every other PoP)

3.1.5.1 Service & Schedule (Grease Traps). The Contractor shall create a PoP (full year) service schedule showing at a maximum resolution frequency of ‘by what calendar week’ that the Contractor shall service each Grease Trap location in accordance with its service frequency (paragraph 3.1.5 above) or finer resolution ‘by what day’, while maximizing the time between each service for each system, for each location. The intent is to have a balanced time frequency for each location as these service frequencies have been developed by the requisitioning agency from historical service data based on each locations service needs spanning over a dozen+ years. Example: The USDB 500 gallon Grease Trap system must be serviced a minimum of once per month as it has been shown to back-flow into the facility, or over-flow into the sewage system if serviced at a once per 2 month frequency or greater. While the USDB 3,000 gallon Grease Tank system must be serviced at least once every 3 months (quarterly), to maintain system integrity and function. Any longer between service frequencies, even for larger Grease tanks (JRCF 6,000 gallon) creates issues such as extreme hardening of suspended grease/particulates that significantly increase the service difficulty, resulting in much longer service times that are not reasonable for the location, or potential for cost increases that may otherwise be off-set from increasing times between services. An example Service Schedule using a ‘Week resolution’ is provided as TE-B. This schedule must comply with all security, date, day and time restrictions for the two (2) prison locations (see paragraph 3.1.5.1.1 and TE C) or other access restrictions for all locations.

3.1.5.1.1 Grease Trap Access for Military Corrections Complex (MCC). See TE-C as two (2) of the three (3) Grease Trap locations are inside the security perimeter of a Maximum Security and Medium Security Prisons, and as such, these facilities have security access requirements in addition to the installation security access requirements.

3.1.5.2 Service & Schedule (OWS). The Contractor is solely responsible to coordinate with each facility listed for access to service each Oil-Water Separator facility/location, as the vast majority require access to restricted or secured areas (behind secured fencing, gates, guards, or in buildings). Each facility controls its own access as the occupying or owning unit, agency or office’s security posture requires. The KO and COR do not have authority over such restrictions, but can, if the Contractor’s efforts fails to gain access for services in a reasonable period of time (schedule at least 2 full work weeks in advance at a minimum. Recommended advance coordination is one full calendar month), may assist the Contractor by attempting through official Chain of Command channels (of the customer/facility denying access); this may significantly lengthen the time it takes for successful coordination and the granting of access.

The COR will provide street addresses for each location, a digital or printed scale map, and a list of facility telephone numbers to assist. The telephone numbers are provided as a courtesy only, as the frequency at which personnel turn over at each location may result in some of these numbers being wrong. We rely on customers self-reporting changes that do not always happen.

A Contracting Officer’s Technical Representative (COTR) from the Environmental Division of the Public Works office, may also be of assistance in locating OWS facilities and assisting with access coordination’s. A COTR contact name and telephone number will be provided at the post-award meeting convened by the KO. It is highly recommended that all thirty (30) OWS locations be serviced in the smallest possible time frame, as appropriate for each PoP.

3.1.5.3 Emergency Services. The Contractor shall provide services under emergency conditions on demand of the KO or COR, and responding with acknowledgment of notification within two (2) hours, and be on site performing services No Later Than (NLT) four (4) hours of notification. Emergency services may occur outside of the regular service hours and days, including during closures, Federal and local holidays and after normal business hours.

3.1.5.4 Service Tickets. The Contractor shall provide to the COR, a unique and separate service ticket for each location, tank, facility, that shows at a minimum, the Contractors legal business name, physical mailing address, main or primary contact phone number, a point of contact email address that may be used to question or discuss the reported data, amount and type of materials removed or extracted in imperial gallons, and any inspection or service data or results as required, in hard copy (HC) or preferably in electronic (E) Adobe Portable Document Format (pdf) to the COR email, provided as a result of the Post-Award meeting convened by the

KO.

3.1.5.5 Environmental Compliance. The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR.

The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

3.1.5.6 Spill Plan. The Contractor shall notify the COR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302 (TE-D), Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the KO for approval within thirty (30) days of contract award IAW Spill Prevention Control and Countermeasure Plan.

3.1.5.7 Damages Caused by Contractor. All damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the KO & COR within one (1) hour of any damages occurring, and if appropriate, the Military Police dispatch number (emergencies 911 and non-emergency 684-2111), and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work including cultivating and applying seed, sprigging, or placing sod. The Contractor shall maintain all turf repair work to ensure successful growth. All repairs must occur within a reasonable period of time, determined by the KO, and under no circumstances happen beyond the PoP.

3.2 Transition (Phase In/Phase Out). N/A

3.3 Service Contract Reporting (formerly eCMRA). N/A

4 Performance Requirements Summary (PRS) Matrix.

PWS

Paragraph

Service Acceptable Quality Level

(AQL)

Method of Surveillance

Incentive (Positive and/or Negative)

3.1.1 Service & Inspect 5% Periodic

Inspection & Random Sampling

Non-conforming services will result in Non-Conforming Reports issued to Contractor and potential negative CPARS report.

3.1.3 Waste

Characterization

3% 100% review

Non-conforming services will result in Non-Conforming Reports issued to Contractor

3.1.5.1 Schedule

(Grease Traps)

10% 100% review

Non-conforming services will result in Non-Conforming Reports issued to Contractor

3.1.5.2 Schedule (OWS) 10% 100%

review

Non-conforming services will result in Non-Conforming Reports issued to Contractor

3.1.5.3 Emergency

Services

0% 100% review

Non-conforming services will result in Non-Conforming Reports issued to Contractor

3.1.5.4 Service Tickets 0% 100%

review

Non-conforming services will result in Non-Conforming Reports issued to Contractor

5 All other Deliverables

0% 100% review

Non-conforming services will result in Non-Conforming Reports issued to Contractor

4.1 Quality Assurance. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP). Quality control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS.

The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance no later than 5 days before contract start. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation.

5 Deliverables

PWS

Paragraph

Deliverable What To Timeline # of Copies

Medium/Format

2.1.6 & 4.2

Plan Quality Control Plan (QCP)

KO 5 business days before contract start

1 Electronic (E)

2.1.6 Plan QCP KO 5 business

days before implementation

1 (E)

2.1.7.4 List Contractor Key

Personnel

KO

COR

5 business days before contract start

2 (E)

2.10.1 List Register

Vehicles

COR Register within 15 business days of contract start;

report within 2 business day

1 (E)

2.2.1.1 Certificate/

List iWatch COR Complete training within 30 calendar days of contract start;

to COR within 5 calendar days of completion

2.2.1.2 Certificate/

List

AT Level I COR Complete training within 30 calendar days of contract start;

to COR within 5 calendar days of completion

1 (E)

2.2.1.3 Certificate/

List

OPSEC COR Complete within 30 days of contract award, and annually thereafter

1 (E)

2.2.1.4 Certificate/

List

All Others Not Listed

COR Complete within 30 days of contract award, and annually thereafter

1 (E)

3.1.1 Report Service or

Inspect

COR Within 3 business days of work completion (E);

if non-functional, within 1 hour (T)

1 (E) or/and Telephonically (T)

3.1.3 Report Waste

Characterization

COR Within 10 business days of receiving report from laboratory

2 (E) & Hard Copy original (HC)

3.1.5.6 Plan Spill Plan KO Within 30 days

of contract award

6 Related Documents

6.1 Acronyms

6.1.1 Definitions.

Acceptable Quality Level (AQL). The AQL is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

Business Day. Generally interchangeable with ‘Work Day’. The number of hours per day the Contractor provides services IAW the contract. A week day the end-user or customer serviced may generally be expected to be operational, open for business.

Cleaning. Removing stains, soil, and dirt; accomplished by chemical or mechanical means.

Collection. The pickup of accumulated material, solid waste, semi-solids or liquid wastes including bulky waste, from any collection point, regardless of quantity or type.

Collection Frequency. The number of times collection is performed during a specific time frame.

Contract Discrepancy. A failure of the Contractor to perform IAW contract requirements and specifications, e.g., a failure of the Contractor to provide, or provide on time, the required contract products or services; or it may result because delivered products or services do not meet specific contract requirements.

Contract Discrepancy Report (CDR). A report used to document other than satisfactory Contractor performance. The CDR requires the Contractor to explain, in writing, why performance is other than satisfactory; how performance shall be returned to satisfactory levels; and how recurrence of the problem shall be prevented in the future.

Contractor Acquired Property (CAP). Property acquired, fabricated, or otherwise provided by the Contractor for performing a contract. Contractor retains title.

Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO to help administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Contracting Officer’s Technical Representative (COTR). An employee of the U.S. Government provided by the Requesting Authority (RA), usually the end-user/customer and appointed or assigned by the KO to provide support to CORs in monitoring and documenting the Contractor’s performance. These alternate surveillance support personnel will serve as on-site representatives of the COR in performance of actual contract surveillance and end-user access coordination.

Debris. Includes, but is not limited to, paper, cans, bottles, cigarette butts, cardboard, plastic, limbs and branches, pine straw and pine cones, leaves, rocks, and other similar items.

Defective Service. A service output that does not meet the standard of performance associated with the PWS.

Deliverable. Anything that can be delivered; can include non-manufactured things, such as meeting minutes or reports.

Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article, when put into use. Equipment does not include material, real property, special test equipment or special tooling.

Floating Oils & Grease (FOG). Organic materials shed from the cleaning or rinsing of kitchen equipment that is intentionally collected by a grease trap tanks suspension liquid and baffles, for later collection/removal by a servicing technician in an effort to prevent contamination or blockage of storm or sewage drains, lines/pipes, pumps or equipment. For the purposes of this PWS, this also includes any sediment, materials, equipment parts or units, and shed that settles to the bottom of any collection or storage tanks being serviced.

Food Waste. Organic residue generated by the handling, storage, sale, preparation, cooking and serving of foods.

Garbage. Animal and vegetable waste resulting from the handling, preparation, cooking and consumption of foods.

Generation. The act or process of producing refuse (solid, semi-solid, liquid waste) or recyclable materials.

Government-Furnished Equipment or Property (GFE/GFP). Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government Property. All property owned or leased by the Government. Government property includes both Government-furnished property and Government purchased Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Grease Trap. Any equipment, system or storage designed or intended to separate, collect and temporarily store FOG for later collection and removal. For the purposes of this PWS, the equipment/systems listed in TE-A.

Hazardous Material. Any item or chemical, which is a “health hazard”, or “physical hazard”, as reflected in Federal Standard (FED-STD) 313 Material Safety Data and Disposal Data for Hazardous Materials Furnished to Government Activities, defined in OSHA 29 CFR 1910, and pursuant to FAR 23.301 (Hazardous Materials) Definition. It also includes any other material designated by a Government COR/technical representative as potentially hazardous and requiring safety controls (e.g., pesticides, fertilizers).

Institutional Solid Waste. Waste that is generated by educational, health care, correctional and other institutional facilities. Special care shall be taken when handling or processing all institutional wastes as there is potential for dangerous or hazardous items and materials within it.

Key Personnel. Contractor personnel evaluated in a source selection process and are used in the performance of a contract. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons who are listed in the proposal. The prime Contractor is responsible for performance of all subContractors.

Loss of Government Property. Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:

a. Items that cannot be found after a reasonable search,

b. Theft,

c. Damage resulting in…