Salient_Characteristics_Contractor_Technical_Acceptability_Criteria_2019.docx

Technical Acceptability Criteria

Environmental Systems Maintenance Contractor

· The contracting company must be a Liebert USA Certified environmental contractor.

· Technicians servicing the Liebert environmental air conditioning units MUST be Liebert factory-trained.

· Service technicians must have a minimum of 3 years of experience in servicing and maintaining Liebert computer room environmental units.

· Service vehicles must be specifically stocked with commonly needed parts for servicing Liebert and/or Stulz computer room environmental units.

· The contractor must be capable of offering Fast Response 24 hour emergency service.

· The contractor must be capable of offering a four (4) hour Emergency Service Response on computer room environmental units.

UPS Systems Maintenance Contractor There are seven UPS units included within the scope of this contract, by four different manufacturers: Liebert, Eaton, APC, and MGE.

· Service technicians must have a minimum of 3 years of experience in servicing and maintaining those brand UPS units.

· Service technicians must have factory training on at least one of those brands.

· The UPS Systems Maintenance Contractor may be sub-contracted by the Environmental Systems Maintenance Contractor, if necessary.

Environmental Systems Maintenance Service Plan There are fourteen air conditioning units included within the scope of this contract, by two different manufacturers. Please refer to the “Performance Work Statement / Statement Of Work” document for specific model and serial number information.

The service plan shall include the following for each air conditioning unit:

· Preventive Maintenance Service: Provide four Preventive Maintenance Services per year on the air conditioning units, scheduled between regular business hours, Monday-Friday (excluding national holidays).

· Parts, labor, and travel costs included.

· Service performed by factory-trained service technicians.

· Service vehicles specifically stocked for Liebert or Stulz air conditioners.

· Air filters and belts as needed.

· Evaporator and condenser coil cleaning.

· General maintenance & cleaning materials.

· Inspect and confirm proper compressor operation.

· Inspect refrigerant sight glass.

· Leak check and charge if deemed necessary.

· Inspect evaporator fans and motor for proper operation.

· Check supply and return air temperatures.

· Check all control set points and adjust as required.

· Clean condensate pans and pump basins as required by visual inspection.

· Clean condensate drains as needed.

· Emergency Service

· Preferential 4 hour emergency response time, 24x7.

· Parts, labor, and travel costs included.

UPS Systems Maintenance Service Plan The service plan shall include at minimum the following for each UPS unit:

· Preventive Maintenance Service: Two Preventive Maintenance Services per year on the UPS units, scheduled between regular business hours, Monday-Friday (excluding national holidays). It will likely be on an “RDO Friday”.

· Parts, labor, and travel costs included.

· Perform a complete visual inspection of the equipment, including sub-assemblies, wiring harnesses, contacts, cables and major components.

· Check all mechanical connections for tightness and heat discoloration, making corrections where necessary.

· Clean any foreign material and dust from internal compartments.

· Perform a status check of alarm circuits. (If Applicable).

· Replace air filters as needed.

· Operational checkout of the system to include transfers and proper status indications.

· Install or perform any Engineering Field Change Notices (FCN) as necessary.

· Return unit to operational service with normal load then measure and verify display indications.

· Emergency Service:

· Guaranteed 4 hour emergency response time, 24x7.

· Parts, labor, and travel costs included.

· Battery Maintenance Service: Four Battery Preventive Maintenance Services per year per unit, scheduled between regular business hours, Monday-Friday (excluding national holidays).

· Parts, labor, and travel costs included.

· Inspect the appearance and cleanliness of the batteries and the battery area. Clean normal jar top dirt accumulation (to be done only with battery off line).

· Measure and record the total battery float voltage and charging current.

· Measure and record the overall AC ripple voltage.

· Measure and record the overall AC ripple current.

· Visually inspect the jars and covers for cracks and leakage.

· Visually inspect for evidence of corrosion.

· Measure and record the ambient temperature.

· Verify the integrity of the battery rack/cabinet.

· Measure and record 100% of the jar temperatures.

· Measure and record the float voltage of all jars.

· Measure and record all internal ohmic readings.

· Provide a detailed written report noting any deficiencies and corrective action needed, taken, and/or planned; delivered to the customer’s Technical Point of Contact within 1 week of the visit. It shall include values and graphs of battery levels.

· Partial (up to 10%) Battery Jar Replacement:

· For battery strings in overall good health, please allow for up to 10% of the battery jars within each unit to be replaced if necessary per year.

· Parts, labor, and travel costs included.

· Full Battery String and Capacitor Assembly Replacements:

· Please refer to the “Performance Work Statement / Statement Of Work” document for the timeline of planned battery string and capacitor assembly replacements.

· Replacements are to be scheduled at the customer’s convenience during normal business hours Monday through Friday. (It will most likely will be on an “RDO Friday.”)

· Replacements shall include freight and inside delivery of the new batteries & capacitors.

· Replacements shall include de-installation of the old batteries & capacitors, along with removal and disposal of the old batteries & capacitors.

· Parts, labor, and travel costs included.

· 3 year minimum warranty on the new batteries & capacitors.