Amendment 0003.pdf

W40M RHCO-ATLANTIC USAHCA

NORTHERN REG CONTR OFC NRCO

POC: REBECA-LYNN.M. RUFF

P-11050 MT BELVEDERE BLVD

FORT DRUM NY 13602

SEE SCHEDULE

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to add Exhibit F and PAR Levels for Fort Eustis, add Paragraph 3.4 and correct language in Paragraph 4.2.

All other terms and conditions remain the same.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 42

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 05-Jun-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W91YTZ20Q0151

X 9B. DATED (SEE ITEM 11)

14-May-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

05-Jun-2020

CODE

W40M RHCO-ATLANTIC USAHCA

NORTHERN REG CONTR OFC NRCO

6021 5TH ST BLDG 1467

FORT BELVOIR VA 22060-5580

W91YTZ 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE W91YTZ

FACILITY CODECODE

EMAIL:TEL:

W91YTZ20Q0151

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PWS

McDONALD ARMY HEALTH CENTER, FORT EUSTIS, VA

KENNER ARMY HEALTH CLINIC, FORT LEE, VA

Performance Work Statement

For

Bulk Laundry Services

TABLE OF CONTENTS

PAGE

1.0 GENERAL

1.1 Background 4

1.2 Scope 4

1.3 Period of Performance 4

1.4 Contractor Experience/Personnel/Training 4

1.5 Contractor Laundry Facilities 7

1.6 Quality Control 7

1.7 Quality Assurance 8

1.8 Contingency Plans 8

1.9 Exposure Control Plan 9

1.10 Health and Safety Plan 9

1.11 Post Award Conferences and Periodic Progress Meetings 10

1.12 Transition Period 10

1.13 Hours of Operation 10

1.14 Inclement Weather Schedule 10

1.15 Missed Pickups 10

1.16 Service Interruptions 11

1.17 Physical Security 11

1.18 Installation Access and General Protection/Security Policy 11

1.19 Additional Medical Facilities 12

1.20 Regulatory Compliance 12

1.21 Protection of Government Property 12

1.22 Organizational Conflict of Interest 12

2.0 DEFINITIONS AND ACRONYMS

2.1 Definitions 12

2.2 Acronyms 14

3.0 GOVERNMENT FURINISHED PROPERTY AND SERVICES 15

4.0 CONTRACTOR FURNISHED PROPERTY AND SERVICES 15

5.0 TASKS AND REQUIREMENTS 16

6.0 EXHIBITS/ATTACHMENTS 20

Appendix A Applicable Publications 22

Exhibit A Example Identification, Standard Packaging, and Method of Finish for Bulk Laundry 22

Exhibit B Example Pickup and Delivery Schedule 25

Exhibit C Example Deliverables 26

Exhibit D Example Performance Requirements Summary 28

Exhibit E Example Linen Serviceability Standards 29

PERFORMANCE WORK STATEMENT

McDonald Army Health Center, Fort Eustis, VA

Kenner Army Health Clinic, Fort Lee, VA

1. GENERAL

1.1. Background. The Regional Health Command - Atlantic is responsible for assisting in establishing standardized bulk laundry/linen cleaning services for Medical Treatment Facilities (MTFs) within its region.

1.2. Scope. It is expressly agreed and understood that this contract is for non-personal services. The Contractor shall furnish all personnel, equipment, transportation, supplies, and supervision, except as specified herein as Government furnished, to provide bulk laundry services as specified herein, including pickup and delivery. This contract includes all functions, tasks, and responsibilities normally inherent in a hospital laundry facility. The Contractor shall establish and maintain a system of records to control and account for all work performed. All work under this contract shall be accomplished in accordance with current (a) The Joint Commission (TJC) standards, (b) the Center for Disease Control and Prevention’s Guidelines for Environmental Infection Control in Health-Care Facilities, (c) Occupational Safety and Health Administration standards, (d) Healthcare Laundry Accreditation Council (HLAC), and (e) any other applicable Federal, State and local regulations and guidelines. Performance shall be in accordance with the scope of this Performance Work Statement (PWS) and other specifications or provisions of the contract. Linen services are considered a mission essential function and an essential contractor service.

1.3. Reserved.

1.4. Contractor Experience and Personnel.

1.4.1. Contractor Experience.

The Contractor shall have experience in providing hospital laundry services. The firm must have gained this experience as a result of being regularly engaged in the business of providing laundry services in health care/patient care environments (e.g. inpatient and outpatient MTFs).

1.4.2. Personnel.

1.4.2.1. The Contractor shall provide a point of contact (POC) that shall be responsible for performance of the work. The name of this person and an alternate who shall act for the Contractor when the primary is absent shall be designated in writing to the Contracting Officer (KO) no later than the start of the contract.

1.4.2.2. The POC and the alternate shall have full authority to act on behalf of the Contractor on all contract matters relating to the daily operation of this contract.

1.4.2.3. The POC and alternate must be able to read, write, speak, and understand English well enough to satisfy all contract performance requirements.

1.4.2.4. The contract POC and alternate shall be available during normal duty hours within 60 minutes to meet on the installation with Government personnel designated by the KO to discuss problem areas.

1.4.2.5 Contractor personnel shall present a neat appearance and must be recognizable as an employee of the Contractor. The Contractor shall wear distinctive clothing bearing the name of the company or wear appropriate badges or identification tags which contain the company name.

1.4.2.6. Security Requirements. Unaccompanied access to the MTF is not authorized without written consent from the COR or KO. All personnel entering the medical facility must wear a Contractor identification badge.

1.4.2.7. Contract Employee Training. Contractor employees shall be trained in accordance with all Federal, State, and local laws and regulations. The Contractor shall maintain personnel certification, training, and licensing records for employee requirements specified in this PWS. Certification, training, and licensing records shall be kept current and on file for the duration of the contract including all option periods.

Records shall be made available for Government review within 4 hours of request.

1.4.2.8. Government Provided Training. Due to the computer requirements necessary to perform government provided training the contractor shall coordinate government-provided training requirements with the COR as needed for linen in house staff for new and annual requirements. The contractor shall document all government-provided training of staff to include orientation and annual training requirements. The contractor shall additionally ensure linen staff accomplish government-provided traiing as identified below:

1.4.2.9. The contractor shall comply with MEDDAC Regulation 600-1, Management of Human Resources. The contractor shall ensure all contract employees attend MCAHC required orientation training within 30 calendar days of starting work. MCAHC training will be provided monthly for all new employees. The contractor will be provided training schedules and shall ensure that contract employees attend.

1.4.2.10. Antiterrorism (AT) Training.

1.4.2.10.1. AT Level I Training. Contract employees requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date and annually thereafter. The contractor shall ensure that all new contract employees complete AT Level I Training within 30 calendar days of starting work and annually thereafter. The contractor shall submit certificates of completion for each affected contract employee to the COR or to the KO, if a COR is not assigned, within 30 calendar days after completion of training by contract employees. (See Exhibit C).

1.4.2.10.2. iWATCH Training. The contractor shall brief contract employees on the local iWATCH program (training standards provided by the MTF antiterrorism officer). This local developed training will be used to inform contractor workers of the types of behavior to watch for and instruct contract workers to report suspicious activity to the COR. The contractor shall submit documentation of iWATCH training completion to the COR within 30 calendar days after contract award. The contractor shall report iWATCH training of new hires within 30 calendar days of hire. (See Exhibit C).

1.4.2.10.3. The contractor shall comply with OTSG/MEDCOM Policy Memo 16-035, Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Training, 11 May 2016. The contractor shall ensure that all persons receive HIPAA training within 30 days of start of work to the MTF and annually no later than the 12th month anniversary of their previous training. The contractor shall submit course certificates to the COR within five calendar days of completion for each contract employee. (See Exhibit C).

1.4.2.10.4. Operations Security (OPSEC) Training. The contractor shall ensure all contract employees complete OPSECD training within 30 calendar days of hire and annually thereafter IAW AR 530-1, Operations Security. OPSEC training is available online at http://cdsetrain.dtic.mil/opsec/index.htm. The contractor shall submit course certificates to the COR within five calendar days of completion for each contract employee. (See Exhibit C).

1.4.2.10.5. SHARP Training. The contractor shall ensure all contractor employees receive SHARP training not later than 60 calendar days after begin of performance under this contract and annually thereafter. Training is obtained either online or in person. Contractor shall submit request with COR to provide government computer access or in person training.

1.4.10.6. Health Certificate and Physical Examinations and Immunizations – The Contractor shall ensure that employees working under the provisions of this contract have immunization screening as listed below prior to in-processing/initial assignment and will be reviewed annually by the Contracting Officer’s Representative (COR). This should be submitted within 30 days of contract award and then again annually.

Employees (initial and future) shall have the following vaccinations: Measles, Mumps, Rubella, Chicken Pox (Varicella), and annual seasonal influenza. If no documentation of immunizations is available, lab evidence of immunity will be used (antibody titers).

Hepatitis B vaccination, post exposure prophylaxis for high risk exposure is mandatory per Occupational Safety & Health Agency (OSHA) Bloodborne Pathogen Regulation, 29 Code of Federal Regulations (CFR) 1910.1030. The Contractor shall offer the employees the Hepatitis B vaccinations as well as post exposure prophylaxis for high-risk exposure (Human Immunodeficiency Virus (HIV) medication) per current guidelines of OSHA Blood Borne Standard 29 CFR 1910.1030. All employees also shall have initial and annual Tuberculosis (TB) screening. Employees with positive tuberculin reactions shall have documentation of chest x-ray results not older than 12 months.

Chest x-ray retesting of positive tuberculin reactors shall be required every 12 months or as needed if symptomatic.. The Contractor is responsible for the cost of all vaccines and medications.

1.4.10.7. Contractor personnel shall comply with all Privacy of Protected Health Information standards.

1.5. Contractor Laundry Facilities.

1.5.1. The laundry facility shall be HLAC certified within 3-months of contract award and maintain that certification throughout the term of the contract.

1.5.2. Functional separation of clean and soiled laundry areas shall be maintained at all times.

1.5.3. The ventilation system shall include adequate intake, filtration, exchange rate, and exhaust in accordance with local, state, and federal regulations.

1.5.4. Contractor Facility Visits. The COR at any time during the performance of this contract may visit the laundry facility to observe and review the procedures utilized by the Contractor. The COR will provide a minimum of one (1) working day advance notification and coordination, with the contractor, prior to visiting contractor’s facility, The COR at his or her discretion may be accompanied by other government representatives.

1.6. Quality Management System (QMS). The Contractor shall establish and maintain a complete QMS in accordance with the provisions specified herein. The Contractor’s QMS shall provide an effective and efficient means of identifying and correcting problems throughout the entire scope of operations. The Contractor's QMS shall address:

Accurate documentation of work processes, procedures, and output measures.

A systematic procedure for assessing compliance with performance objectives and standards.

Accurate documentation of quality inspections and surveillance conducted throughout the execution of work.

QMS Policy and objectives should include:

Quality organization o List of personnel o Responsibilities & lines of authority o Training and qualifications

Approach to assuring quality of services provided and conformance with performance objectives and standards

Methods and procedures for effective planning, operation and control of processes and performance of work

Procedures for inspection and surveillance of services o Scheduling and performance of inspection and surveillance o Measurement, data collection and analysis o Corrective action, preventive action, and continuous improvement o Oversight of subcontracted work

Documentation and records management Communication with Government customers

Contractor shall submit the QMS with their proposal.

1.7 Quality Assurance.

1.7.1. The Government will use a Quality Assurance Surveillance Plan (QASP) to monitor compliance with the contract terms and conditions and identify nonconforming services. The QASP sets forth the method and manner by which the Government intends to conduct surveillance of work under the contract and is subject to unilateral change by the Government without modification to the contract. All work required by the contract is subject to surveillance whether or not specifically included in the plan.

The Government will evaluate the Contractor’s completed work to ensure it is accomplished in accordance with the standards required by this contract.

1.8 Contingency Plans. The Contractor shall provide a Contingency Plan, which will be submitted with their proposal and notify the COR and KO of any proposed modifications. The Contractor shall notify the COR and KO of any event that jeopardizes performance under this contract. The contractor shall submit a revised Contingency Plan to the COR within 7 days of any updates or changes. The plan shall include contingency operations for:

1.8.1. Mobilization. In the event of mobilization, which may require services beyond the Contractor’s capability, the Contractor shall advise the KO immediately of the capability and additional volume which the Contractor can obtain from the local civilian community. In the event the Contractor is not able to meet the Government’s requirements, the Government reserves the right to obtain services from military laundry units, other Department of Defense agencies, or other commercial sources.

1.8.2 Disaster. In the event of a disaster, to include but not limited to destruction of the facility, sabotage, or an act of God or nature, that renders the Contractor’s facility unsafe, the Contractor shall determine a feasible alternative method of providing services and make recommendations to the KO immediately. The Government reserves the right to obtain services from other sources in the absence of such action.

1.8.3. Labor Disputes. In the event of a labor dispute, the Contractor’s responsibility to provide the service shall not be terminated. The Contractor shall provide the KO his strike or other employee job action contingency plan to continue performance of service without interruption or degradation in the quality of service. In the event a labor dispute is threatened, the Contractor shall immediately notify the KO. In case of a strike or other labor dispute interferes with timely contract performance, the Contractor shall immediately notify the KO and initiate action under the Contingency Plan.

1.9. Exposure Control Plan. The Contractor shall develop an Exposure Control Plan that meets OSHA bloodborne exposure control plan standards, review/revise it annually and as necessary, in accordance with 29 CFR 1910.1030. This exposure control plan should identify, in writing, tasks and procedures in which occupational exposure to blood occurs. The Contractor shall make the plan accessible to their employees. The Contractor shall make all their personnel aware of this plan not later than contract commencement date and not later than the first day of work for new employees and review it annually or more frequently, as necessary. The Contractor shall submit a exposure control plan within 14 calendar days after award. The contractor shall submit a revised Exposure Control Plan to the COR within 7 days of any updates or changes.

1.10. Health and Safety Plan. The Contractor shall develop and submit a health and safety plan that describes items such as Personal Protective Equipment (PPE), emergency equipment, personnel training, employee medical surveillance/vaccination program, and sample transportation/handling prior to the commencement of work. The Contractor shall submit a health and safety plan within 14 calendar days after award.

The contractor shall submit a revised Health and Safety Plan to the COR within 7 days of any updates or changes.

1.11. Post Award Conferences and Periodic Progress Meetings. The Contractor may be required to attend administrative and coordination meetings, pre-performance conferences, performance assessment board meetings, partnering session, etc., as scheduled by the KO.

1.12. Transition Period.

1.12.1. General. The new Contractor shall assume complete responsibility for all operations required by this contract as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a workforce who is fully qualified and capable of performing all work required under this contract.

1.12.2. Transition Overlap. There will be a fourteen (14) day transitional period (unless approved by the KO for a longer period) to ensure proper inventory of laundry.

1.13. Hours of Operation.

1.13.1. FORT EUSTIS. Normal Hours. The Government's regular working hours vary by MTF. Normal operating hours are 0600 hrs-1730 hrs local time, Monday through Friday, except where otherwise specified in the PWS. The Contractor shall not be required to provide linen pickup services on Federal holidays.

1.13.1.a. FORT LEE. Normal Hours. Normal operating hours are 0730–1800 hours local time (7:30 am–6:00 pm), Monday through Friday, except where otherwise specified in this PWS. The Contractor shall not be required to provide linen pickup services on Federal holidays.

1.13.2. Recognized Holidays. The following is a list of legal Federal holidays:

New Year’s Day, January 1st Martin Luther King’s Birthday, 3rd Monday in January Presidents’ Day, 3rd Monday in February Memorial Day, last Monday in May Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11th Thanksgiving Day 4th Thursday in November Christmas, December 25th

1.13.2.a. Any of the above federal holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday.

1.13.3. Restriction to Contractor Working Hours. If the Contractor wishes to work outside of the Government's regular working hours for the Contractor’s convenience, the Contractor shall submit a written request to work outside the Government’s regular working hours. This request shall be sent to the CO/KO for approval and coordinated with the MTF. There will be no additional compensation for work performed outside regular working hours.

1.14. Inclement Weather Schedule. Linen shall be collected as scheduled during periods of inclement weather unless specific approval to delay collections is requested by the Contractor and received from the COR or CO/KO. Such approval will normally be granted only in cases of particularly severe weather, such a heavy snow, tropical storm, hurricane, etc.

1.15. Missed Pickups. The rescheduling of missed pickups shall be agreed upon with consideration given to the holding time limitations for linen at a given location.

Contractor shall also notify CO/KO of missed pickups caused by Government delay within 24 hours, or next duty day.

1.16. Service Interruptions. If any scheduled linen removal services must be discontinued, even temporarily, the Contractor shall notify the CO/KO, affected tenants, and customers verbally and in writing or email as soon as possible before, but not less than 1 hour before known interruption of scheduled services. If the discontinued service is due to an emergency breakdown, the Contractor shall notify the CO/KO, affected tenants and customers as soon as practicable. The rescheduling of missed pickups shall be agreed upon with consideration given to the holding time limitations for linen at a given location.

1.17. Physical Security. The Contractor shall be responsible for safeguarding any and all Government property either provided for use or being serviced under the provisions of this contract. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.18. Installation Access and General Protection/Security Policy.

1.18.1. In-processing Requirements. Contractors are prohibited from performing services under this contract absent compliance with the in-processing requirements set forth below.

1.18.2. Access and General Protection/Security Policy and Procedures. All Contractors performing tasks under this PWS shall comply with applicable installation, facility and area commander installation/facility access and local security policies. The Contractor shall provide all information required for background checks to meet installation access requirements as performed by installation law enforcement, Director of Emergency Services or Security Office. Contractors shall comply with all personal identity verification requirements as directed by the Department of Defense (DoD), and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.18.3 MTF’s on military installations. The award of this contract does not bestow a right to have access to any military installation. Unscheduled gate closures by the Security Police may occur at any time and personnel entering or leaving the installation may experience delays. All vehicles are subject to search while on federal installations pursuant to current directives. Although delays due to the Government cannot be held against the Contractor, the Contractor shall ensure his planning for pick-ups and deliveries are scheduled so as to allow time for these inspections. Any violation of installation regulation, state or federal statue may result in the termination of the privilege to enter one or more military installations.

1.19. Additional Medical Treatment Facilities. In the event the Government elects to add MTFs, the workload requirement for the new MTF will be negotiated by the CO/KO for the basic contract.

1.20. Regulatory Compliance. The Contractor shall comply with all applicable local, State, and Federal instructions, regulations, standards, and laws. The Contractor shall be required to fully comply with all changes in regulations and laws as they occur during the contract term. This compliance shall be at no additional cost to the Government.

1.21. Protection of Government Property. During execution of the work, the Contractor shall protect Government property. The Contractor shall return areas damaged as a result of negligence under this contract to their original condition at no cost to the Government.

1.22. Organizational Conflict of Interest (OCI). The Contractor shall notify the CO/KO immediately whenever it becomes aware that a potential or actual OCI exists, as defined in FAR 9.5 – Organizational and Consultant Conflicts of Interest. The Contractor shall then submit a plan to the CO/KO within 5 business days detailing how to avoid or mitigate the OCI. The Contractor's mitigation plan will be determined to be acceptable solely at the discretion of the CO/KO and in the event the CO/KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the CO/KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2. DEFINITIONS AND ACRONYMS

2.1. DEFINITIONS. Definitions of special terms and phrases used in this PWS are as follows:

2.1.1. Clean. Finished articles are dry and free of visible soil, lint, and objectionable odors, such as cleaning chemicals, mold, mildew, body bacteria, and other unclean elements. Spots and stains are removed without damaging the fabric. Tape and other adhesives shall be removed prior to or during the laundering process.

2.1.2. Clean Weight. The total weight of clean, dry laundered items that were not processed through individual counts (e.g., special items as defined below) delivered to and accepted by the Government.

2.1.3. Contaminated Laundry. All soiled laundry originating from the MTF is categorized as contaminated. In accordance with OSHA Bloodborne Pathogens Standard 29 CFR 1910.1030, the Contractor is responsible for properly handling contaminated laundry.

2.1.4. Contingency Plan. Contingency Plan is a document describing actions to be implemented or taken in the event of unforeseen circumstances.

2.1.5. Contracting Officer (CO/KO). A person with the authority to enter into, administers, and/or terminates contracts and makes related determinations and findings. This is the only person authorized to make changes in the contract on behalf of the Government.

2.1.6. Contracting Officer’s Representative and Quality Assurance Evaluator (COR/QAE). Contracting Officer’s Representative and Assistant Contracting Officer’s Representative (COR/QAE) are the MTF personnel responsible for assisting in administration of the Government's quality assurance portion of the contract. These personnel are designated in writing by the CO/KO to be responsible for quality assurance, inspection, surveillance documentation and periodic (monthly) acceptance of Contractor's performance. A copy of the appointment letter will be provided to the Contractor. Each task order issued under the basic contract will have a separately appointed COR/QAE.

2.1.7. Dyed Linen. Any unserviceable linen that is sent to the Contractor to be dyed brown and converted to rags

2.1.8. Hygienically Clean: Through a combination of soil removal, pathogen removal, and pathogen inactivation, contaminated laundry can be rendered hygienically clean.

Hygienically clean laundry carries negligible risk to healthcare personnel and patients, provided that the clean textiles, fabric, and clothing are not inadvertently contaminated before use. The laundering process consists of the proper combination of water, heat, pH, oxidation, chemical sanitizers, and drying and sanitizing.

2.1.9. Quality Assurance (QA). Those actions taken by the Government to assure services meet the requirements of the PWS.

2.1.10. Quality Assurance Surveillance Plan (QASP). A written plan that details what is to be evaluated, how evaluations are to be accomplished, frequency of evaluations, evaluation parameters, example monitoring guides/checklists, , and other information that the COR should have to provide effective QA.

2.1.11. Quality Control. Quality Control is action taken by the Contractor, to control the production of goods or services so that they meet the requirements of the PWS.

2.1.12. Special Items. Special items are any items that must be kept separate from the laundering of other items. Specific examples of special items are listed in Exhibit A.

2.1.13. Tails. A condition created when flatwork is not folded even with the corners not meeting each other.

2.1.14. Unserviceable Articles. Unserviceable articles are hospital items which are not considered usable by the Government. See Attachment XXX for sample MTF serviceability criteria.

2.2 ACRONYMS. Commonly used acronyms are listed below. Other acronyms and abbreviations are listed in Joint Publication 1-02, DOD Dictionary of Military and Associated Terms 08 November 2010, as amended through 15 October 2015.

AF Air Force AQL Acceptable Quality Level ANSI American National Standards Institute AAMI Association for the Advancement of Medical Instrumentation CDR Contract Discrepancy Report CFR Code of Federal Regulations

CLIN Contract Line Item Number CO/KO Contracting Officer COB Close of Business COR Contracting Officer's Representative CPARS Contractor Performance Assessment Reporting System CQC Contractor Quality Control DFAS Defense Finance and Accounting Service DFARS Defense Federal Acquisition Regulation Supplement DHA Defense Health Agency DOC Directorate of Contracting DoD Department of Defense FAR Federal Acquisition Regulation GPE Government Furnished Equipment GFP Government Furnished Property HIV Human Immunodeficiency Virus HLAC Healthcare Laundry Accreditation Council IAW In Accordance With MTF Medical Treatment Facility NCR National Capitol Region OCI Organizational Conflict of Interest OSHA Occupational Safety & Health Agency POC Point of Contact POP Period of Performance PPE Personal Protective Equipment PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAE Quality Assurance Evaluator QASP Quality Assurance Surveillance Plan QC Quality Control QMS Quality Management System RHC-A Regional Health Command - Atlantic SDS Safety Data Sheet TB Tuberculosis TJC The Joint Commission

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

FORT EUSTIS.

3.1 Forms and Publications. The Government will provide authorized copies of forms, publications, and services specifically identified in this contract. All commercial, industry publications related to the performance of laundry service shall be provided by the Contractor.

3.2 The Government will provide adequate space for contractor to use as office, supply, and storage. The spaces provided under the provision of this contract are identified in Exhibit F.

3.3 The Government will furnish utilities currently in existence to include electricity, water, natural gas, and sewage service. Heating and cooling services are furnished where work is to be performed.

3.3.1 Communications. The government will furnish local telephone service for use only in the performance of services under this contract. The government will not provide commercial long distance service.

3.3.2 Refuse /Cleaning Service. The government will furnish refuse service for disposal of general waste. The government will provide custodial cleaning services as is provided under current custodial housekeeping contract.

3.3.3 The Government will provide scales at pickup location. The Government owned scales will be calibrated annually, with a copy of the report provided to the Contractor.

3.3.4 Keys. The Government will furnish access keys for government provided spaces as listed under this contract.

FORT LEE.

3.1 Forms and Publications. The Government will provide authorized copies of forms, publications, and services specifically identified in this contract. All commercial, industry publications related to the performance of laundry service shall be provided by the Contractor.

3.2 The Contractor shall provide all linen, to include impervious linen bags for contaminated linen. By definition, soiled linen is to be deemed contaminated.

3.3 The Government will provide loading dock scales at pickup location. The Government owned scales will be calibrated annually, with a copy of the report provided to the Contractor.

3.4. The Government will provide adequate space for contractor to use as office, supply, and storage.

4. CONTRACTOR FURNISHED PROPERTY AND SERVICES.

4.1 The Contractor shall provide all property or services necessary for the performance of this contract that is not specifically identified as furnished by the Government. Such property or services shall include, but is not limited to facilities, materials, equipment, and vehicles.

4.2 The Contractor shall provide all linens as stated in Exhibit A.

4.3 Distribute/pick-up from the following clinics located in Bldg. 576 between 6:00 am and 2:30 pm Monday through Friday, except holidays: Allergy/Derm, Family Health Clinic, General Surgery Clinic, GI, Internal Medicine Clinic, Male/Female locker rooms, McDonald Dental Clinic, Ortho Clinic, Physical Therapy, Women’s Health Clinic, X-Ray Department.

4.4 Distribute/pick-up from following clinics that are part of MTF with medical staff delivering and picking up needed linen from linen room in Bldg. 576. These clinics include: Tignor Dental, CBMH Williamsburg Medical Home, TMC#1, TMC#2 and Fort Story.

4.3 The Contractor shall provide their employees all appropriate PPE as required by

OSHA.

4.4 The Contractor shall provide all pickup and delivery vehicles and vehicle drivers.

4.5 Contractor shall furnish and provide standardized bulk linen carts of which not less than 75% of the carts shall have shelving capability. The carts shall have a solid bottom shelf. Cart shall also be covered unless linen is shrink wrapped. The Contractor shall utilize these carts to move clean and soiled linen between the Government installations and their laundry facility with no interruption of linen inventory flow.

Carts used to transport clean laundry and soiled laundry shall be marked on all four sides with cart weight and cart number by the Contractor prior to the carts use. The Government and Contractor shall periodically inspect the carts to verify that the correct weight has been placed on each cart by the Contractor.

4.6 The Contractor shall provide hangers and bar carts for delivery of uniforms.

4.7 The Contractor shall provide a packing slip type document for each cart delivered.

This document shall identify the contents on the cart by item count for each type item on the cart.

4.8 The Contractor shall provide a facility equipped and ventilated to prevent dissemination of contaminants. The ventilation system shall include adequate intake filtration, exchange rate, and exhaust in accordance with local, State, and Federal requirements. (Reference TJC Environment of Care Standard: EC.02.06.01 and EC.02.05.01, EP 15. See also The American National Standards Institute/Association for the Advancement of Medical Instrumentation publication (ANSI/AAMI) ST65:2008

FORT LEE.

4.1 The Contractor shall provide all property or services necessary for the performance of this contract that is not specifically identified as furnished by the Government. Such property or services shall include, but is not limited to facilities, materials, equipment, and vehicles.

4.2 The Contractor shall provide their employees all appropriate PPE as required by

OSHA.

4.3 The Contractor shall provide all pickup and delivery vehicles and vehicle drivers.

4.4 Contractor shall furnish and provide standardized bulk linen carts of which not less than 75% of the carts shall have shelving capability. The carts shall have a solid bottom shelf. Cart shall also be covered unless linen is shrink wrapped. The Contractor shall utilize these carts to move clean and soiled linen between the Government installations and their laundry facility with no interruption of linen inventory flow.

Carts used to transport clean laundry and soiled laundry shall be marked on all four sides with cart weight and cart number by the Contractor prior to the carts use. The Government and Contractor shall periodically inspect the carts to verify that the correct weight has been placed on each cart by the Contractor.

4.5 The Contractor shall provide hangers and bar carts for delivery of uniforms.

4.6 The Contractor shall provide a packing slip type document for each cart delivered.

This document shall identify the contents on the cart by item count for each type item on the cart.

4.7 The Contractor shall provide a facility equipped and ventilated to prevent dissemination of contaminants. The ventilation system shall include adequate intake filtration, exchange rate, and exhaust in accordance with local, State, and Federal requirements. (Reference TJC Environment of Care Standard: EC.02.06.01 and EC.02.05.01, EP 15. See also The American National Standards Institute/Association for the Advancement of Medical Instrumentation publication (ANSI/AAMI) ST65:2008

4.8. Dye: The dye used for unserviceable articles shall be provided by the Contractor.

5. TASKS AND REQUIREMENTS.

5.1. Laundry Services. Laundry service shall be provided to the MTF. The turnaround time for this service shall be in accordance with the requirements of the local MTF. The soiled laundry shall be picked up, processed, cleaned, dried, packaged and returned in accordance with Exhibit B.

5.1.1. All vehicles utilized for this contract shall be properly state registered and licensed prior to being operated on Government property. The Contractor shall coordinate with the MTF and/or base personnel to obtain passes for the Contractor’s employees and vehicles as needed. The COR will assist with this process.

5.1.2. The Contractor shall ensure that all operators of Contractor owned vehicles possess evidence of insurance and a valid state permit to operate the vehicles under their control.

5.1.3. Soiled and clean articles shall not be transported in the same vehicle or carts.

Vehicles and carts shall be cleaned after hauling soiled textiles prior to hauling clean articles. This should be addressed in the Contractor’s proposal and QMS.

5.1.4. All personal or Government property, to include money, which is found in the laundry, shall be returned to the Government.

5.2. Process of Receiving and Returning Laundry.

5.2.1. Laundry shall be received and processed by the Contractor and returned to the Government as follows:

a. Soiled laundry shall be weighed at the MTF on Government-owned scales. The weight will be recorded on daily tickets prior to the Contractor loading the laundry onto their vehicle. This weight will represent the Government verified ticket weight. Separate tickets shall be used for soiled laundry. The cart number, soiled cart weight (identified separately), and the total weight shall be recorded on the ticket. The Government and Contractor shall verify the weights and countersign the ticket to indicate agreement with those weights at time of pick-up. A copy of each completed laundry ticket shall be furnished to the Contractor and a copy shall be maintained by the Government. Contractor personnel shall be responsible for physically transferring soiled laundry into the Contractor's vehicle.

b. Cleaned and packaged deliveries of laundry, that were picked up as soiled from the MTF shall be made to building from where they were picked up, unless otherwise noted. Clean laundry shall be weighed in a cart and the cart number, cart weight (identified separately) and the total weight shall be entered on the tracking sheet. The Government and Contractor shall verify the weights and countersign the tracking sheet to indicate agreement with those weights at time of delivery. A copy of each completed laundry tracking sheet will be furnished to the Contractor and one maintained by the Government. Contractor personnel shall be responsible for physically transferring clean laundry from the Contractor's vehicle.

c. Scales: The government scales will be the official scales for weighing the clean linen delivered by the contractor and the soiled linen picked up by the contractor.

Payment will be made based on the weight of soiled linen.

5.3. Service Turnaround Time. The Contractor’s laundry turnaround times are defined in Exhibit B and shall be monitored by the Government. The Contractor shall receive, process, and return laundry and/or articles in accordance with the service response times as specified in Exhibit B. Failure to adhere to this requirement will be considered a deficiency in the Contractor’s performance. Service response times shall be computed from the time laundry is received by the Contractor at the Government site until the time it is returned to the Government.

5.4. Corrective Action. Re-performance of Laundering. Notwithstanding the provisions of this contract covering inspection, acceptance, and deduction from payment, any items found not meeting the requirements of the PWS shall be re-cleaned at no additional cost to the government. Such items found as packages are opened by the customer will be identified by the COR to the contractor's representative after the unsatisfactory condition is discovered. These items will be returned for re-performance at no additional cost to the government. After they are re-cleaned, the contractor shall pack these items separately and identify by marking ‘Attention COR’. In addition, The Contractor shall take prompt actions to correct any services or products provided to the Government that do not conform to the requirements of this PWS or contract.

5.5. Standards of Quality. The standards in Exhibit E will be used by the Government to assure quality in a finished product. Failure to meet these standards will result in the product being returned for further cleaning.

5.5.1. All soil, spots, and stains shall be removed, unless removal will change the color or damage the fabric.

5.5.2. Each item shall be (a) hygienically clean and dry and (b) free of lint, scorch marks or other damage to the fabric.

5.5.3. White fabrics shall be white and free of yellow or gray tints. Colors shall be bright and clear.

5.5.4. Articles shall smell fresh and clean and be free of objectionable odors such as cleaning chemicals, mold, mildew, body bacteria and other unclean elements.

5.5.5. No trace of wash supplies (e.g., soap, bleach, et al.) shall be left on the fabrics.

5.5.6. Shrinkage shall be no more than what may be termed as “natural” for the fabric in accordance with best commercial practices. The Contractor shall treat all articles in such a manner as to keep the dimensional changes of the article to a minimum and to avoid damages of any kind to the fabric.

5.5.7. Tumbled work such as laundry, towels, blankets shall be completely dry and soft.

5.5.8. Items processed on flatwork and ironers (e.g., sheets, pillow cases) shall be machine finished (ironed) so that the surfaces are smooth and without “rough dry” spots, wrinkles, or tails. Flatwork shall be free of creases when received by the Government.

5.5.9. Pressing. Presswork shall be accomplished so that items meet best commercial standards.

5.5.10. Finished Work. The Contractor shall assemble completed work into bundles and wrap the bundles for return to the MTF in accordance with the Exhibit A.

5.6. Additional Requirements.

5.6.1. The Government shall place unsorted and contaminated laundry articles in Contractor provided laundry bags for laundry or plastic bags for Contractor pick up. All soiled/contaminated laundry shall be hygienically cleaned, and processed in strict accordance with federal, state and local laws as well as healthcare industry standards.

Washing formulas shall be strictly adhered to so as to assure proper cleaning of all articles without damage to the article.

5.6.2. OSHA Bloodborne Pathogens Standards. The Contractor shall comply with the OSHA Bloodborne Pathogens Standard 29 CFR 1910.1030.

5.6.3. Unserviceable Articles. All Contractor owned items identified as unserviceable and/or non-repairable found during delivery of clean linen shall be bagged, marked unserviceable and returned to contractor at no cost to the government.

5.6.4 Repairs. Except for articles no longer usable for the purpose intended, the Contractor shall repair at no additional cost to the Government all minor rips, tears (less than four inches), open seams and holes using thread and materials of the same quality, compatible color, colorfastness, and texture as that used in the manufacture of the articles. In addition, the Contractor shall replace all broken or missing buttons with buttons of matching color and similar appearance and quality.

5.7. The Contractor shall maintain all production and other records relative to the performance of work under this contract.

5.8. Packaging and Transporting. Packaging is the means of preparing the finished products for delivery to the hospital. All finished products shall be packaged in such a manner that will prevent contamination, moisture, or degradation in the cleanliness and quality of the product prior to its use at the MTF.

5.8.1. The laundry products shall be (a) sorted by type, size and color, (b) folded and stacked, and (c) wrapped and sealed in clear plastic, unless specified otherwise. All products shall be bundled in accordance with Exhibit A. The Government reserves the right to add, delete, or change the size of the bundles.

5.8.2. Wrapping materials shall be clear plastic. Plastic wrap shall be of sufficient strength to hold articles without bursting or tearing during normal handling. Each bundle in Exhibit A shall be clearly marked by size (i.e., small, medium, large, extra large, etc) and total pieces, if less than bundle size as identified in Exhibit A, on the clear plastic.

5.8.3. Preservation While in Transit. Articles processed in bundles or bags shall be transported in clean carts. In all instances, the Contractor shall transport and handle finished work so as to prevent wrinkling, damage, moisture, and contamination.

5.9. Laundry Carts.

5.9.1. Separate carts shall be used for transporting clean and soiled laundry within the Contractor’s laundry facility and during transportation to and from the MTF. Soiled carts may be used to transport clean laundry only when these carts have been thoroughly cleaned and disinfected inside and out prior to each clean use (i.e., shipping or storage). Additionally, a hygienically clean liner shall be placed at the bottom of the cart and a clean cover placed over the cart.

FORT LEE.

5.1. TASK: Linen Distribution. The Contractor shall provide daily linen distribution to maintain para level in designated area (see Exhibit B, PARA level).

5.1.2. STANDARD: The Contractor shall transport clean linen in carts that have been properly cleaned and disinfected prior to immediate use. Each cart shall be properly covered with a tight fitting cover to prevent airborne contamination. All linen contractors’ carts shall be properly maintained, free from any damage, squeaky wheels, ensuring cart is working properly.

5.1.2.3. STANDARD: The Contractor shall wear the proper Personal Protection Equipment (PPE) when distribution linen in the facility.

5.1.3. TASK: Stocking of Clean Linen. The Contractor shall twice daily stock all designated area with clean linen to its establish PAR level.

5.1.3.1. STANDARD: The Contractor shall twice daily inventory each designated area and replenished/restock clean linen to its establish PAR level.