W91RUS-22-R-0119.pdf

W91RUS22R0119

SEE ADDENDUM

(No Collect Calls)

W91RUS22R0119 19-Jan-2023

b. TELEPHONE NUMBER 8. OFFER DUE DATE/LOCAL TIME

11:00 AM 26 Jan 2023

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W91RUS9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

ANDREW ANDERSON

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

ACC-APG

2133 CUSHING ST

BLDG 61801 RM 3410

FORT HUACHUCA AZ 85613

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE W5K9C5 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

NETWORK ENTERPRISE CENTER

NETWORK ENTERPRISE CENTER

13 BARSTOW ROAD

FORT IRWIN, CA CA 92310

TEL: FAX:

(520) 538-1838FAX:

TEL: (520) 538-1376 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$30,000,000

NAICS:

811210

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF36

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

FAR 52.212-1 ADDENDUM

Request for Quote (RFQ)

The U.S. Army has a requirement for Land Mobile Radio System Maintenance Support for the Network Enterprise Center (NEC) at Fort Irwin, CA.

This requirement is being procured as a firm fixed price, sole source award, for Motorola and Motorola authorized providers who have been approved by Motorola to provide the required maintenance services specified in the PWS incorporated in this solicitation.

Resulting contract will be for one (1) base year, two (2) option years (52.217-9) and a six (6) month option to extend services (52.217-8).

Separately attached for this sole source acquisition includes a Justification and Approval (J&A) under FAR Subpart

13.5 Simplified Procedures for Certain Commercial Items.

FAR 52.212-1 INSTRUCTIONS TO OFFERORS-COMMERCIAL ITEMS - ADDENDUM

In addition to the requirements incorporated by reference at 52.212-1 below, Offeror’s quotes shall provide/include:

a. Please total all CLINs in your quote to show an overall final price. Include all shipping charges FOB Destination.

Include all applicable taxes.

b. Pursuant to 15.403-1(c)(3)(ii)(B) and (C) Prohibition on obtaining certified cost and pricing data, in order to make a fair and reasonable determination for this sole source acquisition, the contracting officer is requesting all Offerors to submit prices paid for the same or similar commercial items under comparable terms and conditions by both Government and commercial customers. This may take the form of redacted invoices that show the Offeror’s quoted price does not exceed the price paid by other customers for the same services in the marketplace. In other words, Offerors shall provide with their quote supporting documentation to show that the Government is paying no more than the Offeror’s most preferred pricing.

c. Please include the delivery lead-time.

d. Provide the following information with your offer:

Registered in SAM.GOV: Yes _____ No _____ TAX ID (US firms only):_________________ CAGE Code:___________________________ UEID Number:_________________________ POC Name:____________________________ Phone number:__________________________ E-mail address: _________________________

e. The Government will award a Firm Fixed-Price contract resulting from this solicitation, on an all or none basis to the lowest priced Offeror who meets all the terms and conditions of the solicitation. This requirement is for Land Mobile radio hardware/ software maintenance renewal of existing government owned equipment. Please reference clause 52.212-2 for further details.

f. This requirement will be paid using Wide Area Work Flow (WAWF).

g. Complete the following clauses (located below in Contract Clauses): FAR clause 52.212-3 “Offeror Representations and Certifications” Commercial items. (This clause does not have to be completed if you are SAM.GOV registered, at (https://sam.gov/))

h. It is on the Offerors before submitting their proposal to review the solicitation in full, then propose to the requirements in the current RFQ dated 19 January 2023.

i. Offeror’s must provide proof of authorized Motorola partner to perform the LMR services contained in the PWS.

The Government will validate through Motorola the authenticity of the partner documentation submitted in response to the solicitation.

j. Non-compliance with any of the instructions in 52.212-1 or this Addendum to 52.212-1 may result in rejection of your offer. The Government intends to award based upon quotes as received.

k. Quote shall be good for minimum of 30 calendar days after close of solicitation.

l. Questions about the solicitation shall be submitted by 24 January 2023.

Additional Information:

1. Vendor invoicing shall not be submitted prior to proof of delivery that validates the items have been received and accepted by the Government.

2. Per DFARS 252.232-7003 – Electronic Submission of Payment Requests, the vendor shall submit combination payment requests (invoice and receiving report) using Wide Area Work Flow (WAWF). Receipt and Acceptance (WAWF-RA) or other methods authorized by the Contracting Officer. Failure to comply could result in delayed payment.

3. This solicitation includes the option to extend services (FAR 52.217-8). The evaluation will consider the possibility that the option can be exercised at any time during any contract performance period, and can be exercised in increments, so long as the total extension of performance (created by the exercise(s) of the option) does not exceed six months. The value of 52.217-8 per month will be determined at the time of award. The amount will be based on the last option year at the time of exercising 52.217-8. When exercised the amount will be adjusted to be relevant to the option year the contract is actually in. For comparison purposes, each Offeror’s option year cost will be divided equally by 12 months to determine an estimated monthly amount for the extension period. The monthly rate will then be multiplied by 6 to determine the estimated price for the 6-month extension period. The evaluation will therefore assume that the addition of the price or prices of any possible extension or extensions under FAR 52.217-8 to the total price for the basic requirement and the total price for the priced options has the same effect on the total price of all proposals relative to each other, and will not affect the ranking of proposals based on price, unless, after reviewing the proposals, the Government determines that there is a basis for finding otherwise. This evaluation will not obligate the Government to exercise any option under FAR 52.217-8.

PERFORMANCE WORK STATEMENT

EXECUTIVE SUMMARY

NEC MISSION

Execute and Implement Command, Control, Communications, Computers and Information Management (C4IM) policies, standards, architectures, programs, plans and budget in support of the National Training Center and the United States Army Garrison (USAG) Fort Irwin supporting the war fighter.

Fort Irwin and today’s Army rely on a combination of analog, digital and electronic communications to conduct daily business. Today’s communications methodologies have removed traditional geographical barriers and allow for “virtual” messages, telephone conversations, and video conferences with people, around the world, with the click of a mouse. Traditional telephone service has evolved to include the transmission of data packets, via Unclassified and Classified Local Area Networks that interconnect other networks, via the World Wide Web. Video Teleconferencing and Voice over Internet Protocol (VoIP) have become the norm and allow parties located on distant ends of the globe to have crystal clear, visual and voice communications. The implementation of Internet Protocol Version 6 (IPv6) will expand, from millions to billions, the number of routable addresses, which connect millions of computer users around the world.

The Network Enterprise Center commands, controls, and defends the Garrison Installation Campus Area Network (ICAN) and supports operating and generating forces engaged in full spectrum operations enhancing battle command through the innovative, secure, and reliable delivery of Land War Net (LWN) capabilities.

TABLE OF CONTENTS

1.0 Introduction…………………………………………………………………………………………………………………4

1.1 Purpose …………………………………………………………………….…………………………………………...4

1.2 Requirement……………………………………………………………………………………………………………4

1.3 Period of Performance…………………………………………………………………………………………….4

1.4 First Responder Support………………………………………………………………………………..………..6

1.5 Work Locations…

2.0 Scope

2.1 Scope of Work………………………………………………………………………………………………………...6

2.2 Non-Personal Services……………………………………………………………………………………….…….6

2.3 Business Relations…………………………………………………………………………………………………...6

2.4 Quality Assurance……………………………………………………………………………………………….……6

3.0 Technical Requirements

3.1 Infrastructure Repair

3.2 Technical Support Services……………………………………………………………………………..…….7-8 Table 3.1 Response Times and Severity Levels……………………………………………………………

3.3 General Maintenance Support Requirements…………………………………………………………..9

3.4 Off-Site Repair (Depot Level Maintenance)……………………………………………………………...9

3.5 Operational Check…………………………………………………………………………………………………...9

3.6 Period of Performance…………………………………………………………………………………….……….9

3.6.1 Fuel Distribution……………………………………………………………………………………………..…...10

3.7 Maintenance On UPS, Generators and Air Conditioning Units……………….……………..9-10

4.0 Administrative Requirements…………………………………………………………………………..…………….10

4.1 Phase-in/out ………………………………………………………………………………………….…………10

4.2 Place of Performance and Work Hours…………………………………………..………………...10

4.3 Training………………………………………………………………………………………………..…………...10

4.4 Travel………………………………………………………………………………………………………….……..10

4.5 Security ………………………………………………………………………………………………………...….10

4.6 Protection………………………………………………….………….………………………………….………..11

4.6.1 Privately and Contractor Owned Informational Technology………..………....……….11

4.6.2 Protection of Sensitive Unclassified Data………………………….……………………………..11

4.7 Safety……………………………………………………...……………….………………………………………..11

4.8 Contractor Identification Requirements…………………………………………….……………….12

4.8.1 Identification…..……………………………………………………………………………………..……….12

4.8.2 Clearances…………………………………………………………………………………………….…………12

4.9 Government Provided Resources………………………………………………………………….……12

4.9.1 Incidental Property…………………………………………………………..…………………………….………12

4.10 Contractor Provided Resources…………………………………………………………..……………12

4.11 Access to Protected Information………………………………………………………………..…………...13

5.0 Deliverables

5.1 Performance Metrics...………………………………………………………………………………………………13

6.0 Quality Control and Quality Assurance…………………………………………………………………………….13

6.1 Quality Control (QC)……………………………………………………………………………………….....……..13

6.2 Quality Assurance (QA)……………………………………………………………………………………………..13

6.3 Corrective Action………………………………………………………………………………………………….……14

6.3.1 Non-Conformance Report……………………………………………………..……………………………

6.3.2 Corrective Action Plan (CAP) Requirements……………………….………………………………

7.0 Service Contract Reporting…………………………….…………………………………………………………..13-14

8.0 References…………………………………………………………………………………………………………………

8.1 Publications and Forms………………….......….…………………………………………………………..15-16

Appendix A – Performance Metrics/Surveillance Activity Checklist………………………….…………..17

1.0 INTRODUCTION

1.1 PURPOSE

The Network Enterprise Center (NEC) LMR shop requires a service contract necessary for the maintenance of the Motorola 7.11 systems to include ALL LMR systems equipment, including but not limited to, (2) generators, UPS, (3) Towers to include wiring and fixtures, infrastructure equipment, and third-party equipment that was purchased and installed and covered under the original installation contract. This contract will also cover the replacement of tower lighting for 3 times during the contract year. The contract will provide access to Motorola Technical and Manufacturing Resources (Technical Support) for both the systems and subscriber radio systems (including software access for systems and radios). This Contract will not be for repair of any handheld or mobile radios (individual subscriber equipment). The contract will provide access to the software provided by Motorola to update and program radios and any system software. This contract includes covering the costs of any replacement parts and labor necessary in maintaining the LMR system sites. This contract should provide for the initial year of service and maintenance and project costs for three (3) additional option years.

1.2 REQUIREMENT

The maintenance of the LMR system is highly important and urgent due to Fort Irwin’s location, tactical mission, families & civilian workforce. The LMR communications system is of a great significance for FT Irwin. Fort Irwin is not like other military bases.

Fort Irwin is a Combat Training Center (CTC) that trains for real world missions, which can lead to the deployment into combat. Fort Irwin (located in the Mojave Desert) is the size of the state of Rhode Island and isolated from fully operating hospitals and communities. During each training exercise accidents occur in the training location. The Fort Irwin hospital cannot accept large amounts of casualties or various life threating injuries. Due to the highly intense training at Fort Irwin, there are a number of reported incidents, deaths that are needing the transport of injured soldiers by helicopters to other major hospitals. The patients are transported to major hospitals between 120 - 183 miles from Fort Irwin.

The LMR system is the link between deploying first responders and the patients receiving major medical care, assisting in saving military and civilian lives. Without a good working LMR it can be catastrophic.

1.3 PERIOD OF PERFORMANCE

The support is required from when the current contract terminates, November 21, 2022.

The period of performance shall not exceed 42 months (Base Year + 2 Option years + (- 8)).

1.4 FIRST RESPONDERS SUPPORT

The Fort Irwin, California, Network Enterprise Center (NEC) LMR team requires the contract to support First Responders, Department of Emergency Services (DES), which includes Police, Fire, Medical (MEDDAC), Air Ambulance, the Fort Irwin community and Fort Irwin’s vital training mission.

1.5 WORK LOCATIONS

The work will be performed at (9) locations LMR system sites, located at Fort Irwin, California TV Hill, Granite Mountain, DES/Police Department (buildings 326/334), (2) Fire Station 1 & 2 & Fire Station Daggett Airfield & Weed Army Hospital/Air ambulance and building 16.

2.0 SCOPE

2.1 Scope of Work

The Contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision and other items and services necessary to perform troubleshooting, repair, install & remove defective equipment. Contractor will communicate with Motorola and will ensure the replacement of the defective equipment. Fort Irwin LMR requires Advanced Replacement to maintain system integrity in case of a fault in equipment. After repairs that meet satisfactory performance is when all equipment is operational and meets the customer mission requirements.

2.1 NON-PERSONAL SERVICES.

The Government shall neither supervise individual Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor’s responsibility to notify the Contracting Officer (CO) immediately.

2.2 BUSINESS RELATIONS.

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors.

The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel. The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement.

2.3 QUALITY ASSURANCE.

According to the “Inspection of Services” clause, the Government will evaluate the Contractor’s performance under this contract. The Contracting Officers Representative (COR) or evaluators will follow the methods of surveillance specified in this contract as outlined in the Quality Assurance Surveillance Plan (QASP) with the intent of verifying contract compliance (See Appendix A). Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR will request the Contractor’s representative to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. Any action taken by the Contracting Officer as a result of surveillance will be according to the terms of this contract.

3.0 Technical Requirements

3.1. Infrastructure Repair.

Infrastructure will be repaired down to the component level or if no longer supported, be replaced with similar infrastructure. Determine infrastructure problems, replace components, ship malfunctioning equipment for repair, perform post installation test.

Provide advanced replacement of equipment deemed inoperative or in need of repair.

The contractor must provide overnight or next business day replacement of inoperative Original Equipment Manufacturer (OEM) equipment in such a manner to reduce downtime.

By nature of the proprietary hardware and software components, Motorola and Motorola Authorized Service Providers (a designation separate from ‘dealer’, ‘reseller’, or ‘manufacturer’s representative’) are the only companies authorized by Motorola to perform warranty repairs and maintenance services on Motorola manufactured systems.

Motorola is also the only vendor who can make factory certified modifications or enhancements to the hardware or software for the Fort Irwin LMR communications system. These measures are enacted in effort to protect the viability and sustainability of mission critical radio systems.

3.2 Technical Support Services

The Contractor shall provide maintenance coverage 24 hours per day, 7 days a week (including holidays) during the period of performance and during subsequent maintenance years. The infrastructure and software warranty agreements shall meet the following requirements as shown below and in the following table:

a. In the event of a mission critical major system failure and/or major site failure, the contractor shall respond within four (4) hours after notification by the site. Major system failure is defined as 33% of the total system is inoperable or “down”.

Respond is defined as actively taking steps to correct the failure or issue.

Actively taking steps includes but is not limited to remote connections, telephone assistance and dispatching technicians to the installation. Under this maintenance service, the contractor shall only be able to gain access to the Land Mobile Radio system when requested only by the NEC LMR Manager or Assistant in accordance with the parameters in the approved authority to operate

(ATO).

b. The contractor shall respond to non-emergency issues within 24 hours.

c. The contractor shall replace and repair fixed infrastructure equipment at the site during the service/maintenance period. Personnel provided by the contractor must be fully Motorola certified and qualified to service, maintain, and install equipment according to the standards established by the equipment manufacturer. Board repair must be provided at the manufacturer’s authorized repair depot.

d. Provide advanced replacement of equipment deemed inoperative or in need of repair. The contractor must provide overnight or next business day replacement of inoperative Original Equipment Manufacturer (OEM) equipment in such a manner to reduce downtime.

e. The contractor’s technical support staff shall have access to the manufacturer’s system, software, and product engineering staff to supplement its problem solving capabilities in instances of unusual or complex problems.

f. Preventative Maintenance. The contractor shall perform semi & annual system preventive maintenance and analysis to keep the system working at an optimum level and at factory specifications, which will include system testing, alignment checks, and equipment cleaning procedures. The contractor shall provide operational testing and alignment, as applicable, on infrastructure and fixed network equipment to ensure the equipment meets original manufacturer's specifications. Contractor shall remove any oil, dust, and/or foreign substances from the equipment, clean filters, if applicable, perform corrosion control, and measure, record, align, and make all applicable equipment parameter adjustments, to include frequency modulation in accordance with the best commercial practices. The Preventative Maintenance activities shall be documented and a copy e-mailed to the COR and delivered to the NEC POC no later than 30 days after preventative maintenance. Activities should include, but are not limited to:

a. Transmit Frequency

b. Deviation

c. Transmitter Power

d. Reflected Power in Antenna line (VSWR)

e. Combiners and circulator loss

f. Receive Sensitivity

g. Audio Output Levels

Table 3.1 RESPONSE TIMES AND SEVERITY LEVEL

SEVERITY

LEVEL

REMOTE

TELEPHONE

TECHNICAL

SUPPORT

RESPONSE

TIMES

ON SITE

TECHNICAL

RESPONSE

TIME

PROBLEM TYPES

Severity 1* Within 1 hour from receipt of notification*

Within 4 hours from receipt of notification*

Mission Critical - Major system failure – 33 % of system down – 33 % of site channels down– Failure of the Master Site Controller or loss of an entire repeater site.

Severity 2** Within 4 hours from receipt of notification**

Within 8 hours from receipt of notification**

Significant system impairment not to exceed 33% of the system down

Severity 3** Within next business day

Within 24 hours from receipt of notification**

Intermittent system issues - Information questions- Upgrades/ Preventive Maintenance- This level is meant to represent a minor issue that does not preclude use of the system, sub-system, product, or critical features.

3.2. GENERAL MAINTENANCE SUPPORT REQUIREMENTS

a. Repair Qualifications. The General contractor must provide fully qualified and Motorola Certified personnel, test equipment, standard service vehicles, tools, materials, supervision, and other items necessary to perform troubleshooting, repair, preventive maintenance and all operational checks and adjustments. Fort Irwin LMR requires Advanced Replacement to maintain system integrity in case of a fault in equipment necessary to service, maintain the Motorola 7.11 equipment at Fort Irwin. The contractor shall state the credentials of the personnel proposed.

b. Regular Business Hours Help Line. The contractor shall provide 800 Help Desk function during regular business hours, Monday through Friday, 9 a.m.–5 p.m. EST, for technical questions, satisfaction issues, and user support questions relating to equipment features, functions, and software applications for radio communications.

c. Motorola Toll Free Hot Line. The contractor must provide access to the Motorola technical assistance hotline 24 hours per day, 7 days per week, and 365 days a year. The line will be manned with system support engineers and technical consultants able to troubleshoot issues that exist within the infrastructure.

d. Test Equipment. The contractor shall have sufficient appropriate test equipment to ensure swift and effective adjustment and repair of radios and fixed equipment. Test equipment must meet all requirements of the FCC and manufacturer’s recommendations.

3.3 OFF-SITE REPAIR (DEPOT LEVEL MAINTENANCE)

Equipment not able to be repaired/serviced at location requiring a higher level maintenance facility will have access to the Motorola Depot Repair Facility located at Elgin, Illinois. This facility provides fully qualified repairs and servicing for Motorola equipment components, modules, and spare field replacement units (FRUs).

Infrastructure repair provides repair/servicing for Motorola manufactured equipment as well as equipment provided by Motorola from third-party vendors. Contractor must provide coordination for any off site repair through this central depot location.

3.4 OPERATIONAL CHECK

An operational check of the repaired equipment will be made following completion of any repair actions.

3.5. PERIOD OF PERFORMANCE

One year from time of award. Contractor should provide pricing for annual preventive and corrective maintenance services for one base year and two options years to include replacement costs of unrepairable equipment.

3.6 MAINTENANCE ON UPS, GENERATORS AND AIR CONDITIONER UNITS

AC Units (on Granite Mountain & TV Hill locations) will be serviced semiannually & defective or needed repairs will be replaced. UPS on shelter locations, TV Hill, Granite Mountain and Department of Emergency services, (2) Generators located at both shelter locations. GENERAC 25K & 50K. website https://www.generac.com/service-support/product-support-lookup/product-manuals?modelNo=0050402

3.6.1 Fuel Distribution

TV Hill 500-gallon propane tank will be topped off twice annually. Granite Mountain 25K Generac diesel (138-gallon tank) generator will be topped off twice annually. Road locations steep, narrow and rough.

4.0 Administrative Requirements

4.1 Phase-in/Out. Not required for this contract.

4.2 Place of Performance and Work Hours. Work shall be performed at all NEC first responder locations Sites to include TV Hill site and the remote site on Granite Mountain. (9) locations LMR system sites, located at Fort Irwin, California (TV Hill, Granite Mountain, DES/Police Department (buildings 326/334), (2) Fire Station 1 & 2 & Fire Station Daggett Airfield & Weed Army Hospital/Air ambulance and building 16).

Services to be performed under this contract shall generally be performed during normal duty hours. However, periodically, requirements including emergencies, exercises and contingency missions may require work be accomplished at times other than normal duty hours. The Contractor shall provide on-call support overtime during non-duty hours when required to meet operational demand. The contractor shall provide 24x7 (24 hours a day, 7 days a week, including holidays) maintenance within 4 hours on site response to Critical system failures. At the conclusion of each workday, any work-related waste material shall be removed and disposed of. ACCESS TO CLASSIFIED

INFORMATION IS LIMITED TO GOVERNMENT WORK LOCATIONS. NO

CLASSIFIED INFORMATION SHALL BE DISCUSSED, PROCESSED, OR STORED

WITHIN THE CONTRACTOR’S WORK AREA.

4.3 Training. All Contractor personnel shall be trained and have the required certification to provide the support as defined in this PWS. If trained Contractor personnel are replaced, the Contractor shall be responsible for training the replacement employees at the Contractor’s expense before they begin work on this contract/task order. Ensure local technicians are required to adhere to a training and safety plan to ensure technical competency. Staff must successfully complete appropriate certified Motorola training courses and remain competent and qualified to service, maintain, and install Motorola equipment. The seamless movement, installation and integration of equipment during maintenance is required on the Fort Irwin LMR System. Pursuant to this, the contractor will be a Motorola Premier Service Partner and will have an expert level knowledge on the following systems and applications: Motorola Astro25 v7.11 LMR Systems, Motorola switching and router configuration methods and practices, Motorola v7.11 Unified Event Manager (UEM), Motorola v7.11 User Configuration Manager (UCM), Motorola v7.11 Zone Configuration Manager (ZCM), Motorola MCC 7500 Admin and Dispatch configurations and functionality.

4.4 Travel. The Contractor shall provide transportation and coordinate all contractor travel requirements with appropriate Government personnel within the Fort Irwin NEC at each location, to include site visits to mountaintop radio vaults with unimproved road access, in advance of the actual travel. The Contractor shall ensure all Contractor employees comply with all guidance, instructions, and general orders applicable to U.S.

Armed Forces and DoD civilians issued by the Base Commander, Fort Irwin, or his/her representative. This shall include any and all guidance and instructions issued based on the need to ensure mission accomplishment, force protection, and safety.

4.5 Security. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

IAW Access and General Protection Security Policy and Procedures, Contractor and all associated sub-contractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office (PMO), Director of Emergency Services (DES), or Security Office. Contractor workforce shall comply with all personal identity verification requirements of FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

The Contractor shall submit for inspection any equipment that has the ability to produce an image of any area or equipment that may be deemed sensitive or classified by the NEC and the U.S. Army. The NEC Security Office reserves the right to inspect such equipment upon the Contractor’s entry and departure at the NEC worksites. The Contractor, and authorized representatives, shall abide and comply with all Army and Fort Irwin policies and regulations pertinent to security, Force Protection, and Anti- Terrorism. These projects may require access to controlled or sensitive facilities.

Contractor employees shall be escorted by a Government employee at all times while working in government controlled or sensitive facilities.

4.6 Protection.

4.6.1. Privately and Contractor Owned Information Technology. The Contractor shall comply with AR 25-1 and AR 25-2. The Contractor shall not install or connect non- Government-owned or privately-owned systems, devices, or tools to Government systems or networks without the Contracting Officer’s Representative (COR) coordinating and obtaining proper authorization from the appropriate Information System Security Manager (ISSM), ensuring that all software has been authorized under the Risk Management Framework (RMF) Assess Only process. The non-Government-owned computing systems or devices include, but are not limited to, removable media such as external hard drives, optical media such as compact disk (CD)/digital video disk (DVD), flash media such as memory cards, Universal Serial Bus (USB) flash drives, thumb drives, solid-state drives, and multifunction mobile devices such as smartphone, personal digital assistant (PDA), or wireless tablet. No mobile or removable devices or tools should be installed or connected to the Government systems or networks without the COR and ISSM authorizations.

4.6.2. Protection of Sensitive Unclassified Data. The Contractor shall ensure any sensitive information, including, but not limited to, Personally Identifiable Information (PII) and Controlled Unclassified Information (CUI), proprietary information, and Law Enforcement Sensitive information residing on Portable Electronic Devices (PEDs) or other external media, is protected in accordance with current Government IS guidelines and requirements. The Contractor shall use authorized, approved, and prescribed solutions that comply with current in transit and at rest processes and tools. The PEDs include, but are not limited to, laptop, netbook, notebook, or tablet computers, and blackberry or equivalent devices. External media include optional disk media such as CDs, DVDs, USB drives (also referred to as flash or thumb drives) (when authorization to use them is restored), and other portable digital storage devices.

4.7 Safety. The Contractor shall perform in a manner that assures maximum safety and protection for their employees and all personnel while performing work for this contract/task order. The Contractor shall exercise surveillance on a continuing basis and shall eliminate or otherwise control existing or potential safety hazards.

The Contractor shall comply with all federal, state and local policies, directives, laws and regulations. During the performance of tasks requiring protective equipment and clothing, contractor employees shall wear safety items required by Occupational Safety and Health Administration (OSHA) and as specified in the applicable regulations. The Contractor shall be responsible for providing personal protective equipment, clothing and training.

The COR may require the Contractor to cease operations associated with the performance of this contract/task order for safety violation reasons. The Contractor shall correct any safety violations, caused by a contractor employee, during non-duty hours at no additional cost to the Government.

4.8 Contractor Identification Requirements

4.8.1 Identification. In accordance with FAR 37.114(c), all contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces shall provide their employees with an easily readable identification (ID) badge indicating the employee’s name, the contractor’s name, the functional area of assignment, and a recent color photograph of the employee.

Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel shall also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products and/or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate that the sender is a Contractor employee and include the Contractor's company name.

4.8.2 Clearances. U.S. citizenship is required for all personnel who will be on-site performing the work. Contractor personnel do not require a security clearance for this work effort. In accordance with FAR 37.114(c), all contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces shall provide their employees with an easily readable identification (ID) badge indicating the employee’s name, the contractor’s name, the functional area of assignment, and a recent color photograph of the employee.

Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel shall also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products and/or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate that the sender is a Contractor employee and include the Contractor's company name.

4.9 Government Provided Resources. There will be no Government Furnished Property (GFP) under this contract. In accordance with FAR Part 45.00 (5), the Government will provide Government property that is incidental to the place of performance.

4.9.1 Incidental Property. The Government will provide property incidental to the place of performance, when the contract requires contractor personnel to be located on a Government site or installation, and when the property used by the contractor within the location remains accountable to the Government. Items considered to be incidental to the place of performance include normal office type property, for example, office space, desks, chairs, telephones, computers, printers, plotters, fax machines and computer peripherals. It does not include any equipment, special test equipment, special tooling, material or real property.

4.10 Contractor Provided Resources. The Contractor shall provide all equipment, and items required to perform the requirements of this contract unless provided as incidental as indicated above or listed. All Contractor provided equipment shall be clearly marked and stored separately from Government property. Upon completion or termination of this contract, the Contractor shall remove all Contractor-owned equipment and property. If the Contractor does not remove Contractor-owned items NLT thirty (30) calendar days after the conclusion of the contract, the Government will properly dispose of the items.

4.11 Access to Protected Information. Protected information means all non-public information, including, but not limited to, trade secrets or proprietary information of other Contractors, Government source selection information, Privacy Act or personally identifiable information (PII), or any other information with distribution limited by the Government. If, during the performance of this requirement, Contractor personnel obtain access by any means to protected information, they shall not disclose, publish, divulge, release, or make known, in any manner or to any extent, the information except as necessary to carry out duties under this contract. Protected information shall be given only to persons specifically granted access to this sensitive information and may not be further divulged without specific prior written approval from an authorized U.S.

Government individual. Further, contractor employees may use any non-public information for official/authorized Government purposes, and they shall not use the information for their personal gain, the gain of their employer, or the gain of anyone else. The Contractor shall notify the Contracting Officer of any potential organizational conflicts of interest created by any such access; however, a nondisclosure agreement will not overcome an Organizational Conflict of Interest (OCI) as defined in FAR Subpart

9.5. Moreover, the Trade Secrets Act prohibits releasing proprietary information without the owner’s consent. Accordingly, all Government Contractors are required to mark their proprietary information, and any time the Contractor is given inadvertent access to such marked information, the Contractor shall inform the Contracting Officer of the access.

5.0 Deliverables.

5.1 Performance Metrics. The Contractor performance requirements are summarized into performance metrics that relate directly to mission essential items. The Performance Standard briefly describes the required level of service and the Acceptable Quality Level briefly describes the minimum acceptable levels of service for each requirement. Please see the Performance Metrics/Surveillance Activity Checklist attached, Appendix A.

6.0 Quality Control and Quality Assurance

6.1 Quality Control (QC). As defined IAW FAR 2.101, and further defined by Army Contracting Command (ACC) Acquisition Instructions (AI) Part 46, to include contract requirements/terms contained in the PWS that articulate service, and deliverable requirements, and any PWS quality requirements, such as, quality management plan, quality control plan, and so forth. Quality Control (QC) is the responsibility of the Contractor. The Contractor is responsible for the control of their quality to ensure delivery of quality services to the Government in accordance with the terms and conditions IAW applicable inspection clauses.

6.2 Quality Assurance (QA). The Government will evaluate the Contractor’s performance under this contract/task order IAW the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the contract/task order. The Government has the right to conduct inspections and performance evaluation at any time. If any aspect of the performance is not in conformance with the requirements of this contract, the Government has the right to issue to the Contractor a Nonconformance Report (NCR).

6.3 Corrective Action. At any time it is determined by the Contracting Officer that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract/task order requirements, action shall be taken by the Contractor to correct the deficiency. If a Nonconformance Report (NCR) is issued the Contractor shall develop a Corrective Action Plan (CAP) which identifies the root cause, Corrective Action (CA) for the root cause, CA for the specific nonconformance and CA to the root cause to prevent recurrence and a timeline for completion.

6.3.1 Nonconformance Report (NCR).

a. An NCR is a letter to a Contractor that identifies nonconformance of a contract/task order requirement(s) or identifies business system deficiencies and requests Contractor corrective action with the purpose to both correct the immediate nonconformance/deficiency, and also prevent reoccurrence. Nothing in the NCR changes any terms or conditions of the contract/task order, or waives any rights the Government has under the task order or in law.

b. An NCR is not a contract/task order action nor a contract/task order remedy, but it can be a precursor to one (though not required). It is also not a punitive action (though multiple uncorrected problems or ineffective corrective action could lead to task order remedies). It is a tool and process used to document failure(s) to meet task order requirements and to work with Contractors to resolve performance issues with the goal to prevent the need for contractual remedy. It is also a tool to provide the Contractor an opportunity to correct or replace nonconforming work when it can be accomplished within the delivery schedule.

c. There are three types of nonconformance, as defined in FAR 46.101, Minor, Major, and Critical.

d. NCRs are a part of the performance records, but at the discretion of the assessing official, may be include in the Contractor Performance Assessment Reporting System (CPARS).

6.3.2 Corrective Action Plan (CAP) Requirements.

Contractor shall provide a CAP in response to a NCR within 10 business days of receipt or as instructed in the NCR.

a. Actions planned or taken to correct the specific nonconformance.

b. Root cause analysis of the nonconformance.

c. Corrective action planned or taken to eliminate the root cause(s) and prevent recurrence of the nonconformance, to include addressing people, process, and/or tools as necessary.

d. Determination of whether other processes/products/services/work are affected by the root cause(s), including product/service/work already delivered to the Government.

e. Corrective action milestones and target date(s) for implementation.

7. Service Contract Reporting.

The requirement for contract manpower reporting shall be IAW FAR clause 52.204-14, Service Contract Reporting

a. The Contractor shall report ALL Contractor labor hours (including Subcontractor labor hours) required for performance of services provided under this task order via a secure data collection site. The Contractor is required to fill in all required data fields completely using the following web address: http://www.sam.gov.

b. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. For assistance, see the Help page on sam.gov.

8.0 References.

8.1 Publications and Forms.

The following publications form a part of this contract. The publications below with which the Contractor shall comply are “Mandatory.” The Contractor shall use current commercial practices and publications whenever possible. A significant number of Army regulations that govern the conduct of the required work are listed below. The Contractor shall comply with other Government, Army, and NETCOM publications as applicable and necessary. The PWS may set a higher standard of performance than an applicable Army regulation. If, however, any provision in the PWS directly conflicts with, or sets a standard of performance lower than required by, an applicable Army regulation, or Army or DoD publication, policy or procedure, then the Contractor shall follow the applicable regulation publication, policy, or procedure. Unless otherwise noted, the publications can be accessed at www.apd.army.mil. Upon request, the Government will provide those publications not available on a web site. The Contractor shall comply with changes to publications. The Contractor shall inform the KO of any changes to a publication or documents that impact the cost of the contract.

AR 25-1 Army Information Technology

AR 25-2 Information Assurance

AR 25-55 The Department of the Army Freedom of Information Act Program

AR 190-13 The Army Physical Security Program (FOUO requires AKO access)

AR 190-51 Security of Unclassified Army Property (Sensitive and Nonsensitive)

AR 350-1 Army Training and Leader Development

AR 380-5 Department of the Army Information Security Program

AR 380-49 Industrial Security Program

AR 380-67 Personnel Security Program

AR 381-12 Threat Awareness and Reporting Program (TARP)

AR 385-10 The Army Safety Program

AR 525-13 Antiterrorism (FOUO requires AKO access)

AR 530-1 Operations Security (OPSEC)

DoDD 5205.02E DoD Operations Security (OPSEC) Program

DoDD 5400.11 DoD Privacy Program

DoDD 8140.01 Cyberspace Workforce Management

DoD 5220.22-M National Industrial Security Program Operating Manual

(NISPOM)

DoD 8570.01-M Information Assurance Workforce Improvement Program

DoDI 8500.01 Cybersecurity

DoDI 8510.01 Risk Management Framework (RMF) for DoD Information Technology (IT)

DoDM 5200.01-V4 DoD Information Security Program: Controlled Unclassified Information (CUI)

Army CIO/G-6 Best Business Practice 05-PR-M-0002, Information Assurance (IA Training and Certification (available at https://www.