DRAFT_Attachment_02_-_PWS_APPENDIX_B_-_Performance_Metrics_Summary.pdf
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DRAFT
APPENDIX C
Performance Metrics
Required Services Performance Standards Acceptable Quality Levels Surveillance Method
Incentives/ Disincentives for Meeting or not Meeting Performance Standards
Mission essential personnel available 24 hours a day, seven days a week to meet emergency requirements Paragraph 4.3.2
The Contractor shall provide on-call response to emergency calls and arrive at Brigade/Battalion HQ within two hours after notification by the COR
Response time within two hours of notification of emergency by COR 99.9% of the time
Monitoring / Customer Feedback
Positive and negative performance will be documented in the monthly COR reports and past performance reports
Plans and Reports Paragraph 5.1
The Contractor shall deliver plans and reports identified in Appendices A & C such as but not limited to engineering drawings, list of materials, baseline as-built documentation, schematics, inspection, staff studies, site surveys, systems designs, calculations, specification, physical security plans etc.
The Contractor shall deliver detailed, comprehensive, accurate, and error free Plans and Reports as required by manual, publication, and regulation and IAW industry standards 99.9% of the time
Periodic Inspection / Monitoring / Inspections / Customer Feedback
Positive and negative performance will be documented in the monthly COR reports and past performance reports
Accident/Incident Reporting Paragraph 5.1.1
The Contractor shall maintain an accurate record of employee accident /injury/incident/exposure /damage to Govt.
property /supplies, and equipment
The Contractor shall deliver a detailed, comprehensive, and accurate accident or injury report within 24 to 72 hours depending upon classification of accident or incident on time 99.9% of the time
Periodic Inspection / Monitoring / Inspections
Positive and negative performance will be documented in the monthly COR reports and past performance reports
Accident/Incident Reporting Supplemental Report Paragraph 5.1.1
The Contractor shall investigate all accidents or incidents in depth to identify all causes and recommend control measures. Prepare Quality Deficiency Report or other incident reports in the event of material or system failure, malfunction, design, or procedural defects.
The Contractor shall deliver detailed, comprehensive, and accurate supplemental report to the COR and NETCOM 9th SC(A) Safety Officer within 30 days after the accident or incident on time 99.9% of the time
Monitoring / Inspections
Positive and negative performance will be documented in the monthly COR reports and past performance reports
Personnel Data Report Paragraph 5.1.6
The Contractor shall deliver a brief report outlining the current manning, deployment/TDY, and 30-90 day gain/loss matrix of all contractor personnel. Report shall contain the complete name, position, telephone number, location, arrival date, projected departure date for each employee.
The Contractor shall deliver accurate personnel data reports in a format of the Contractor’s choosing by the 5th day of each month 99.9% of the time.
Periodic Inspection / Monitoring / Inspections
Positive and negative performance will be documented in the monthly COR reports and past performance reports
Weekly Status Reports Paragraph 5.1.8
The Contractor shall deliver a report outlining significant activities accomplished during that week with tasking number, whether a tasking has been closed, when and to whom each deliverable specified in the tasking was made.
The Contractor shall deliver a brief report due the last day of the in-country personnel workweek sent via email to the COR 99.9% of the time.
Monitoring / Inspections
Positive and negative performance will be documented in the monthly COR reports and past performance reports
Quality Control Plan Paragraph 5.1.4
The Contractor shall be responsible for the inspection and quality control of all work performed in the course of accomplishing all support activities defined in the PWS.
The Contractor shall conduct quarterly formal inspection either personally or through the Site/Team Leads and submit completed report to designated Government representative 99% of the time.
Periodic Inspection / Monitoring / Inspections
Positive and negative performance will be documented in the monthly COR reports and past performance reports
Safety Training Report Paragraph 4.8.6
The Contractor shall ensure all personnel receive the safety training required by OSHA, DOD, and Army Mandate.
Documentation shall be maintained upon completion of training.
The Contractor shall deliver a detailed, comprehensive, and accurate safety training report in a format of the contractors choosing not later than 5 working days after the end of the month 99.9% of the time.
Periodic Inspection / Monitoring / Inspections
Positive and negative performance will be documented in the monthly COR reports and past performance reports
Safety and Health Surveys Paragraph 4.8.7
The Contractor shall perform safety and health surveys, inspections and audits of work areas, facilities, equipment, systems and field sites to detect potential safety, occupational health and environmental hazards and facilitate abatement of identified hazards.
The Contractor shall provide a detailed, comprehensive, and accurate copy of the findings and corrective actions taken or proposed to the COR and NETCOM/9th SC (A) Safety Officer within 10 workings days of completion of survey, inspection or audit 99.9% of the time.
Periodic Inspection / Monitoring / Inspections
Positive and negative performance will be documented in the monthly COR reports and past
Hazard Report and Abatement Tracking Program Report Paragraph 4.8.8
The Contractor shall develop and maintain a hazard reporting and abatement tracking program to meet the requirements of the Army to include preparation of inspection reports, hazard assessments, data entry of all findings and corrective actions, and tracking of open issues from any unit personnel, unit safety representatives or safety committees.
The Contractor shall deliver a detailed, comprehensive, and accurate status report quarterly, or upon request to the COR and NETCOM/9th SC (A) Safety Officer within 10 working days after the end of the quarter or upon request 99.9% of the time.
Periodic Inspection / Monitoring / Inspections
Positive and negative performance will be documented in the monthly COR reports and past performance reports
Hazardous Material and Hazardous Waste Program Report Paragraph 4.8.9
The Contractor shall coordinate, assist and implement a hazardous material and hazardous waste program for the brigade to ensure the program is in accordance with safety and environmental regulations. The Contractor shall ensure legible Material Safety Data Sheets (MSDS) are readily available to all personnel and are properly indexed. The COR or other Government personnel may inspect or review these programs at any time.
The Contractor shall deliver a detailed, comprehensive, and accurate report quarterly, or upon request to the COR and the NETCOM/9th SC
(A) Safety Officer within 10 working days after the end of the quarter or upon request 99.9% of the time.
Periodic Inspection / Monitoring / Inspections
Positive and negative performance will be documented in the monthly COR reports and past performance reports
Logistic Operations Services 3.5.1.1
The Contractor shall provide Brigade/Battalion staff level support for Logistic Support Operations.
The Contractor shall deliver a detailed report that tracks all non-tactical vehicles in the brigade upon request 99.9% of the time.
Periodic Inspection / Monitoring / Inspections
Positive and negative performance will be documented in the monthly COR reports and past performance reports
Electrical and Power Engineer Support Paragraph 3.4.1.a.i.
The Contractor shall provide power engineering support in the following areas:
generators, uninterruptible power supplies (UPSs) systems, battery strings, electrical distribution, and grounding, bonding, and shielding (GBS).
The Contractor shall deliver detailed, comprehensive, accurate and error free reports, drawings, plans, site surveys, systems designs, calculations, specifications, etc. for Brigade/Battalion projects in a timely manner 100% of the time.
Periodic Inspection / Monitoring / Inspections
Positive and negative performance will be documented in the monthly COR reports and past performance reports
Facility Engineering Support Paragraph 3.4.1.a.ii.
The Contractor shall provide facility engineering support to resolve difficult facilities engineering problems and issues, engaging in planning and designing new construction, sustainment, renovation and improvement projects for real property facilities, encompassing highly specialized or unique communication facility requirements. In addition, the Contractor shall design, troubleshoot, and make recommendations for communication facilities heating, ventilation, and air conditioning (HVAC), and fuel systems.
The Contractor shall deliver detailed, comprehensive, accurate and error free reports, drawings, plans, site surveys, systems designs, calculations, specifications, etc. for Brigade/Battalion projects in a timely manner 100% of the time.
Periodic Inspection / Monitoring / Inspections
Positive and negative performance will be documented in the monthly COR reports and past
Engineering Technician and Drafting Support Paragraph 3.4.1.b.
The Contractor shall provide engineering technician and drafting support to perform project specific engineering duties, develop Computer-Aided Design and Drafting (CADD) design layouts and plans, records management, and maintaining the CADD system with current and operable hardware and software.
The Contractor shall deliver detailed, comprehensive, accurate and error free reports, drawings, plans, site surveys, systems designs, calculations, specifications, etc. for Brigade/Battalion projects in a timely manner 100% of the time.
Periodic Inspection / Monitoring / Inspections
Positive and negative performance will be documented in the monthly COR reports and past performance reports
Provide Estimate to Complete Reports and Limiting Excess Funds 5.1.2.1
The Contractor shall provide current, accurate and complete Estimate to Complete Reports to the COR and the Contracting Officer.
Variance for funds reported as needed to actual funds invoiced is -5% to 0%.
Comparing Estimates to Complete to actual invoiced amounts.
Positive and negative performance will be documented in the monthly COR reports and past
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