Washer and Dryer PWS 2024.docx

Performance Work Statement (PWS) JBM-HH UPH Washer & Dryer Maintenance Services Part I General Information.

1. General: Provide non personal maintenance and repair services to maintain clean, safe, livable conditions for Military Family Housing (MFH) units with minimal impact to the residents.

1.1. Description of Services/Introduction: The Contractor shall provide personnel, equipment, supplies, facilities, transportation, tools, materials, parts, supervision, and necessary to perform the Washer and dryer maintenance services for all 9 Unaccompanied Personnel Housing Buildings (UPH). There are two (2) performance locations for this UPH Washer and Dryer Maintenance Services contract: 1) Fort Myer, VA., and 2) Fort Leslie J. McNair located in Washington, DC. Fort McNair is located at 4th and P. Street, Southwest, Washington, DC. Fort McNair has a total of One (1) UPH building. Fort Myer is in Arlington, VA., and it is adjacent to Arlington National Cemetery. Fort Myer has a total of Eight (8) UPH buildings. Fort McNair and Fort Myer are currently known as Joint Base Myer-Henderson Hall (JBMHH) as defined in this Performance Work Statement (PWS). The Contractor shall perform to the standards of this PWS.

1.2. Background: The JBMHH has high visibility and the daily ceremonial requirements make the standards of this well more than those normally encountered in Government contracts. Fort Myer, the ceremonial home of the U.S. Army by virtue of its geographic location adjacent to Arlington National Cemetery, the Pentagon and Washington, D.C., hosts many high-ranking general officers and visiting foreign dignitaries daily. Fort McNair is a home of National Defense University, National War College, and several other important entities. The single Soldiers residing on the UPH buildings participate in most of the ceremonial events, funerals, parades. Having functional machines at each of the UPH buildings is essential to ensure Soldiers have clean attire/uniform and to ensure their appearance is impeccable and their attire/uniform to the upmost perfection.

1.3. Type of Contract: IDIQ (Indefinite Delivery, Indefinite Quantity) It is a federal government contract type that allows an indefinite quantity of services for a fixed time.

1.4. Scope: Contractor shall repair government owned washers and dryers, lint traps from the dryers, and dryer vents. Contractor shall provide labor, supervision, materials, equipment, parts and supplies necessary to maintain the appliances. Government owned washers and dryers are located in specified buildings, as listed in Exhibit I. All work shall be accomplished in strict accordance with the intent and scope of these specifications.

1.4.1. The Contractor shall provide parts to repair, service and maintain all the government owned commercial washer and dryers as shown on Exhibit I. Exhibit 1 shows the number of government owned cloth washer and dryers at Fort McNair and Fort Myer. All work shall be accomplished in strict accordance with the intent and scope of these specifications.

1.5. Period of Performance: The period of performance for this contract includes the base year plus (4) 12-month option years, plus 6-month extension. The POP is from 1 June 2024 to 31 December 2029: The POP are as follows:

Base Year: 1 June 2024 to 31 May 2025 Option Year I: 1 June 2025 to 31 May 2026 Option Year II: 1 June 2026 to 31 May 2027 Option Year III: 1 June 2027 to 31 May 2028 Option Year IV: 1 June 2028 to 31 May 2029 6-Month Ext: 1 June 2029 – 31 Dec 2029

1.6. Technical Government Representation: The technical representative is the Contracting Officer’s Representative (COR), who is responsible for the following functions of this contract:

1. Technical inspection

1. Recommended approval of equipment, brochures, samples and materials.

1. Execution of receiving reports.

1.7. Coordination of Work Operations: The Contractor, prior to starting any work under this contract, shall coordinate all the work operations with the COR to walk through the UPH locations; identify the location of the machines in each building and to verify the number of machines at each location that are cover under this contract. The COR will identify the Government owned machines.

1.8. Storage: The government will not be providing any type of storage to the Contractor under this contract. Therefore, the Contractor shall not store materials and/or equipment in any area on post.

1.9. Interruption of Utilities: The Government shall provide the utilities or electricity and water to operate the clothes washer and dryer. The Contractor shall not interrupt existing utilities on any of the buildings under this contract without prior approval and coordination from the COR.

1.10. Disposal of Equipment or Debris: The Contractor shall not dispose of any equipment or debris on post. The requirement set forth in this section are mandatory and shall be strictly adhered to by the Contractor. Trash-debris is defined and shall be disposed of as hereinafter specified:

1. Definition of trash-debris: All material of every type of description generated as a result of the installation and maintenance of appliances.

1. In the event the Contractor or subcontractor dumps trash-debris in any area of the post, the Contractor shall be required to retrieve the same and dispose of it as outlined in these specifications.

1.11. Hours of Operation and Holidays: All work shall be conducted during normal duty hours 07:30 – 15:00, Monday through Friday except on Federal Holidays or when the Government Facilities are closed due to local or national emergencies, administrative closings or similar directed facility closings. Any calls received Saturday, Sunday or on holidays shall be completed by close of business on the first regular workday following notification.

The Contractor must always maintain an adequate work force for the uninterrupted performance of all tasks defined within this performance work statement when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the work force are essential. Work Force must be able to enter Military Installation.

Federal Government Holidays:

1.12. Clean Up: Contractor shall clean work areas each service call. All paper, wrappings, cardboard etc., shall be placed in tightly closed containers for disposal off post. All cleaning shall be done by the Contractor at no additional cost to the government.

1.13. Technical Provisions: The Contractor shall only do repairs, connect (if necessary), maintain, provide parts and service to the government owned machines. See list under Exhibit 1.

A. COMMERCIAL GRADE TOP LOAD WASHER:

1. Whirlpool 3.3 cu. ft. White Commercial Top Load Washing Machine

1. CAE2795FQ Whirlpool Commercial Top Load Washer

1. 6 wash cycles: Delicates, Mixed, Normal Eco and Heavy Duty to handle a variety of fabric types, plus Drain and Spin, Rinse and Spin for added convenience.

1. Designed to use only HE High Efficiency detergents.

1. Bear operating instructions for users.

B. COMMERCIAL FRONT LOAD DRYER:

1. Electric Commercial Non-Coin Super Capacity Dryer – White

2. Dry Cycles – Delicates, Heavy Duty, Timed Dry

3. Timer for drying period, minimum of 0-60 minutes capability.

4. Bear operations instructions for users.

C. FRIGIDAIRE STACKED WASHER/DRYER ELECTRIC

1. Washer/Dryer Laundry Center - 3.9 Cu. Ft Washer and 5.5 Cu. Ft. Dryer:

2. 10 Wash Cycles - Active Wear, Bulky, Delicates, Fast Wash, Heavy, Normal, Rinse and Spin

3. 6 Drying Cycles - Normal, Delicate, Air Only, Air Fluff, Bulky, or Timed Dry cycles

4. Bear operations instructions for users.

Any deviation/changes to the above specification must be approved by the COR.

1.14. Liability: The government shall be indemnified from liability for all responsibility for damage to property or for injuries or death to persons who occur without fault or negligence on the part of the government. The Contractor shall save the government harm from all claims arising from such causes.

1.15. Removal of Contractors Employees: The Contractor agrees to use only experienced, responsible and capable people to perform Contractor work. The COR may require that the Contractor remove from the job site employees who endanger persons or property, or whose continued employment is inconsistent with interests of military security.

1.16. Utility Connections: The government shall provide the necessary utility connections for the operation of washers and dryers. This will include hot and cold-water connections for washers, electricity for dryers. The government shall also provide and install the exterior vent. The Contractor shall connect the machines to the necessary utility connections and shall install the flex hose for the dryers accordingly. The flex hose shall be attached neatly, and it shall not be taped or piece together.

1.17. Utilities: The utilities required for the operation of washers and dryers will be provided by the government. This will include hot and cold water and electricity.

1.18. Removal of Equipment at the End of Contract: The removal of the Contractor owned washer and dryers will be coordinated with the installation of machines under the new contract. No location will be without equipment for more than 48 hours. Contractor shall bill only for the days that Contractor owned machines were operation.

1.19. Phase In/Phase Out: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have key personnel on board during the 30-day phase in/ phase out periods. The Contractor shall, upon the Contracting Officer's written notice, (1) furnish phase-in and phase-out services for up to thirty days after this contract expires and (2) negotiate in good faith a plan with a successor to determine the nature and extent of phase-in and phase-out services required. The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan and shall be subject to the Contracting Officer's approval. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services called for by this contract are maintained at the required level of proficiency.

2. STANDARDS OF PERFORMANCE FOR GOVERNMENT OWNED EQUIPMENT:

The Contractor, Contractor’s employee or technician shall check-in and must have an escort at all times.

1. The Contractor’s technician shall respond on-site to all service repair calls within two (2) duty days unless an agreed date is set within the two (2) day period. Upon arrival at base, the technician shall check-in with the COR at Housing Office and must be escorted.

1. The Contractor shall clean and wipe down each machine, clean the immediate area and remove debris or trash each time a machine(s) is/are serviced.

1. The Contractor shall provide a 24/7 phone line and phone number for receiving trouble calls 24 hours a day, seven (7) days a week.

1. The contactor shall notify the COR when a Government owned machine(s) is/ are no longer serviceable/ repairable for the COR to notify the appropriate government personnel to procure a new machine.

1. The Government will provide to the Contractor a list of JBMHH names that will be authorized to call the service calls to their office. The Contractor shall notify the COR when unauthorized personnel are calling reporting service calls.

The Contractor or Contractor’s employee shall report to the Housing Office before reporting to CQ desk, Supply Clerk of the building when responding to work order call. The Contractor employee shall have a work order ticket listing the nature of the call. Upon completion of the repairs, the Contractor employee shall provide a copy of the work order ticket stating, work performed, machine number, functionality of the machine, employee name, time and date of service, in addition, state if the machine is awaiting replacement parts.

2.1 New Installations: The Contractor shall connect washer/dryer for service to new renovated sites within seven (7) calendar days after notification by the COR. (If applicable). This applies to building(s) that are under renovations. Government owned washers and dryers will be provided.

The Contractor shall service and maintain all government owned washer and dryers until beyond economical repair. The life expectance methodology in non-tropical areas for household appliances is 7-15 years as it is stated in DA PAM 420-1-1 para 2-14d. (Dated 2Apr09).

2.2 Liability to Military Personnel: Contractor shall be responsible for replacement or repair of articles that may be damaged because of oil or grease leaking from machine onto clothing while the clothing is being cleaned or dried in the machine(s).

2.3 Identification of Personnel and Vehicles: The Contractor’s personnel working at Ft. Myer and Ft. McNair shall be identified by lettering stating the Contractor’s name and the employee’s name. The vehicles shall have the company name on the vehicle. All vehicles will have a current state inspection decal and will be registered at the post vehicle registration station.

1. Vandalism: Any act of vandalism discovered by the Contractor shall be reported immediately to the COR or the facility manager of the building where the machines are located.

1. Signs and Decals: The Contractor shall provide, at each machine, the necessary signs or decals to provide the operator instructions. The Contractor shall attach to each machine a decal indicating telephone numbers and instructions for contacting the proper personnel in case of machine malfunction. Each machine shall have an identification number on it to indicate machine being reported for service. The Contractor shall also mark the Government owned machines that identify them.

1. Accident Prevention: In order to provide controls for personal safety, prevention of damage to property, materials, supplies and equipment, and to avoid interruption of performance under this contract, Contractor shall comply with all pertinent provisions of the manual “Safety Requirements”, approved by the Chief of Engineers, and as may be further amended. Contractor shall take, or cause to be taken, such additional measures as may be determined by the Contracting Officer to be reasonably necessary for that purpose. Copy of manual is available at the contrasting office.

1. The Contractor shall maintain accurate records of, and shall report to the COR, exposure data and all accidents resulting in death, traumatic injury, occupational disease, and/or damage to property, materials, supplies and equipment incident to work performed under this contract on forms prescribed by the COR.

1. The Contracting Officer shall notify the Contractor of any noncompliance with the foregoing provisions and the action to be taken. The Contractor shall, after receipt of notice, immediately correct the deficiencies. Such notice, when delivered to the Contractor or his/her representative at the site of work, shall be deemed sufficient for this purpose. If the Contractor fails or refuses to comply promptly, the COR may issue an order stopping payment on work performed under this contract until satisfactory corrective action has been taken.

2.4 Permits and Responsibility for Work: The Contractor shall, without additional expense the government, obtain all licenses and permits required for the execution of the work. The Contractor shall be responsible for all damages to property or personal injury that occurs because of the Contractor’s employee fault or negligence in connection with the execution of the work.

2.5 Payment: Payment will be made not more than once each calendar month. Invoices shall be submitted by the Contractor via the Wide Area Workflow (WAWF) after the close of each calendar month to cover service performed during the prior calendar month. It is mutually agreed that failure to satisfactorily accomplish work in Contractor, constitutes a deficiency. All work will be regularly inspected by the COR and any deficiencies will be reported in writing to the Contractor. All deficiencies shall be corrected within 24 hours after written notification from the COR. The COR will report the deficiencies that are not corrected within the timeline stated in this PWS on the COR Monthly reporting. The Contracting Officer (KO) will make the sole determination as to the existence of a deficiency in performance and the timeliness of a deficiency corrections. When all the services have been deemed acceptable, the COR will accept the services provided by accepting the Contractors invoice in Wide Area Workflow (WAWF) https://wawf.eb.mil/.

2.6 Project Manager: The Contractor shall provide the name and phone number of the have a project manager, who must have the authority to make decisions concerning repairs and maintenance, when the Contractor is not available. The Contractor’s project manager shall provide a copy of the ticket of the maintenance/services perform on a particular machine describing the work done, or if a part must be order or if the machine will have to be replaced. The project manager shall provide to the COR a copy of the monthly log of the machines serviced at the end of each calendar month. This can be email as an attachment or it can also be attached as part of the monthly invoice with an attachment in Wide Area Workflow (WAWF).

2.7 Physical Security: The Contractor shall safeguard all government equipment, information and property provided for Contractor use (if applicable).

2.8 COMMON ACCESS CARDS/ SECURITY REQUIREMENTS: Installation Access – Vetting (CAC): PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (SEPT 2007), (a) The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24 and Federal Information Processing Standards Publication (FIPS PUB) Number 201. (b) The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have routine physical access to a Federally controlled facility and/or routine access to a Federally controlled information system. Any costs associated with the background checks are the responsibility of the Contractor, sub-Contractor, or individual. Installation Access / Requirements Regarding Personnel Not Requiring Common Access Card (CAC): Contractor and all associated sub-Contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.9 iWatch TRAINING, AT Level I TRAINING AND OPSEC TRAINING: All Contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 07 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil. The Contractor and all associated sub-Contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 14 calendar days of new employees commencing performance with the results reported to the COR NLT 07 calendar days after contract award.

3. Installation Access/Purpose of Access: The Contractor shall maintain awareness of Contractor or subcontractor employees who have been vetted and approved to access the installation and shall notify the COR and KO in writing within 48 hours of any Contractor or sub-Contractor employee who resigns, is terminated, or for any other reason is no longer authorized to access JBM-HH for the purpose of performance of this contract. For contracts with a performance period longer than three months, the Contractor shall reconcile his roster of currently approved personnel with the JBM-HH Visitor Control Center (VCC) to ensure that both the Contractor and COR maintain accurate awareness of the Contractor and subcontractor employees who are authorized to access the installation. Contractor shall check-in with the Housing Office and must be escorted before accessing any buildings.

3.1. Surrender Common Access (CACs): If applicable, the Contractor shall ensure that all Contractor and sub-Contractors’ employee Common Access Cards (CACs), badges, passes or other access credentials which were issued under this contract are surrendered to the COR upon completion of the contract. CACs, badges, passes and other access credentials are DOD property and failure to surrender them may be punishable under 18 USC § 701.

3.2. Quality Assurance: The government shall evaluate the Contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The QASP is a government document only and will not be incorporated into this contract.

3.3. Unsatisfactory Performance: If the COR determines that any aspect of the contract is performed in an unsatisfactory manner, the unsatisfactory component shall be documented by the COR and brought to the attention of the Contractor and the KO. When performance does not conform to contract requirements, the government may require the Contractor to perform the services again at no additional cost to the government. Appropriate action shall be taken by the Contractor to resolve any unsatisfactory performance immediately. If any unsatisfactory performance of the contract continues or becomes habitual, the COR shall notify the KO and steps will be taken in compliance with Federal Acquisition Regulation (FAR Part 49).

3.4. ACCIDENT PREVENTION/EMERGENCY MEDICAL SERVICES: The Contractor shall comply with all pertinent provisions of the current "General Safety Requirements", EM-385-1-1, and shall take measures as the COR determines to be necessary to prevent accidents.

a) The Contractor shall maintain an accurate record of all accidents resulting in death, traumatic injury, occupational diseases, and damage to property, materials, supplies, and equipment incident in performance of work under this contract.

b) Accident Reports: Submit to the COR any occurrence of an accident on DA Form 285-1 within three working days of an accident.

c) Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

3.5 Contractor Manpower Reporting: The Contractor shall report all Contractor labor hours (including Subcontractor labor hours, if applicable) required for performance of services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on "Department of the Army CMRA" or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk by clicking on "Send an email", which is located under the Help Resources ribbon on the right side of the login page of the applicable Service's/Component's CMR website.

3.6 Contractor Performance Assessment Reporting System (CPARS): Documented: surveillance data IAW this QASP will be used as objective data to support CPARS ratings. The inclusion of detailed documented inspection results provides objectivity to CPARS reporting. CPARS will be accomplished annually or at the end of a Task Order whichever occurs first.

4. SPECIFIC RESPONSIBILITIES:

4.1. The Contractor shall provide qualified/certified personnel to repair and service washing machines and dryers.

4.1.1. WASHERS The Contractor shall repair and service all supply hoses, splitter connections, drains lines, power cords, filters, agitators, drive belts, dials, knobs and switches condition/adjustment, level machines and tightening/replacing screws, bolts, and door seals, to ensure proper and safe operations.

4.1.2. DRYERS The Contractor shall repair and service electrical connections, power cords, knobs, dials, switches, door seals and exhaust hoses/ducts, to ensure proper and safe operations. The Contractor will clean out vent hoses on an annual basis. All dirt, debris, and lint will be removed from the inside of the vent hose.

4.1.3. VENT DRYER HOSE The Contractor shall clean all vent dryer hose on a as needed bases. Vent dryer hose shall be cleaned from the dryer to the wall. All dirt, debris, lint, etc., shall be removed from inside of the duct work. The Contractor shall ensure housekeeping practices are performed to prevent any buildup of lint in the interior and exterior components of the machines and in the utility spaces behind the machines.

PART 4

DEFINITIONS & ACRONYMS

PWS Performance Work Statement

COR. Contracting Officer’s Representative A representative from the requiring activity assigned by the Contracting.

Officer to perform surveillance and to act as liaison to the Contractor.

KO Contracting Officer.

Defective Service A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

QASP. Quality Assurance Surveillance Plan An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

QC. Quality Control Those actions taken by a Contractor to control the performance of services so that they meet the requirements of the PWS.

QA. Quality Assurance Those actions taken by the government to assure services meet the requirements of the Performance Work Statement.

JBMHH. Joint Base Myer and Henderson Hall

UPH Unaccompanied Personnel Housing

PART 5

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

5.1 Utilities: The Government will provide electricity and water in all the building listed under Exhibit 1. The Contractor shall instruct employees on utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, such as turning off the water faucets or valves after using the required amount.

Exhibit 1 Washer and Dryer Maintenance Services Contract.

Number of Washer and Dryers per Location.

SINGLES

FY24