Attachment 10 - TO1 QASP FLASH (3 Aug 2021).docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

TASK ORDER NO. 1

3 Aug 2021

1. INTRODUCTION

0. The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and PWS requirements will periodically review the QASP throughout the life of the contract.

1. ROLES AND RESPONSIBILITIES.

0. Contracting Officer Representative (COR). The COR is responsible for quality assurance guidance and to ensure that contract quality requirements, provision, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

2.1.1. The COR evaluates and documents Contractor performance in accordance with the QASP and PWS.

2.1.2. The COR notifies the Contracting Officer of any significant performance deficiencies.

2.1.3. The COR maintains surveillance documentation

0. The COR recommends improvements to the QASP and PWS throughout the life of the contract.

0. Contracting Officer (KO). The Contracting Officer is responsible to safeguard the interests of the United States in contractual relationships. Only the Contracting Officer is authorized to bind the Government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

2.2.1. The KO delegates authority for inspection and/or acceptance in accordance with the terms of the contract.

2.2.2. The KO informs the Contractor of the names, duties, and limitations of authority for all quality assurance personnel assigned to the contract.

1. DESCRIPTION OF SERVICES

1. Scope of Work. The Contractor shall provide all services, material, subcontracts, travel, and other direct costs in support of fulfillment of the U.S. Army Judge Advocate General’s Corps (JAGC) Flexible Litigation Augmentation Support for HQDA (FLASH) professional legal services support contract requirements as defined in the PWS. The Contactor shall perform to the standards in the PWS.

1. QUALITY REQUIREMENTS

4.1. Quality Control Program. The Contractor, not the Government, is responsible for management and quality control actions to meet the terms of the contract.

0. The quality control program is the driver for quality. The Contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program, approved at the beginning of the contract, provides the measures needed to lead the Contractor to success.

0. Once the quality control program is accepted, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

1. SURVEILLANCE

3. Surveillance Methods. The COR and JAGC eDiscovery Division (EDD) staff will perform periodic surveillance, random sampling, and/or 100% inspection, based on the quality and effectiveness of the Contractor’s service. The COR and EDD will also review all required documentation as outlined in Section 6.0. The documentation shall have all appropriate Confidential Unclassified Information (CUI) markings. The COR will contact the Contractor's Lead Program Manager when a defect is identified and inform the Manager of the specifics of the problem. The COR, when designated, will be responsible for monitoring the contractor’s performance in meeting a specific performance standard.

3. Periodic Surveillance: Not applicable to Task Order No. 1.

3. Random Sampling: Not applicable to Task Order No. 1.

3. 100% Inspection: The following Section described in the PWS is applicable to Task Order No. 1, and will be surveilled using this method of surveillance: PWS paragraph 5.4.15.2.

5.5 Surveillance Team. The surveillance team consists of the following key players: Contracting Officer Representative, Contracting Officers, Contract Administrators and JAGC EDD.

5.6 Unacceptable Performance. If the number of complaints/defects exceeds the performance threshold for any objective, the COR will determine the possible cause of this unacceptable performance. Government-caused complaints/defects will not be counted against the Contractor. The same applies to any other requirement of the contract when Government-caused complaints/defects are the cause of unacceptable contractor performance. If the Contractor’s performance is judged unacceptable for any requirement by the COR, the COR will document the discrepancy as a non-conformance and inform the Contracting Officer (if needed) for resolution. Significant (major non-conformance) performance deficiencies must be submitted to the Contracting Officer using a Contractor Discrepancy Report and include supporting documentation.

5.7 Revisions. Revisions to this QASP are the joint responsibility of the requiring activity and the contracting office. However, as a result of partnering with the Contractor, surveillance checklists may be revised jointly by COR personnel and Contractor personnel. The Contracting Officer must approve the revisions in writing before being used by COR personnel.

1. DOCUMENTATION REQUIREMENTS.

The Contracting Officer Representative is responsible for maintaining a Surveillance Folder at a designated location. The following information should be contained in the Surveillance Folder:

i. QASP

ii. Contractor’s Quality Control Plan

iii. Activity Log. A chronological log of the actions taken in the accomplishment of quality assurance.

iv. Contract. Applicable portions of the contract and PWS, modifications, and delivery orders.

v. Appointment Letters and Training Certificates of the COR

vi. Certification of Services Documentation

vii. Surveillance Checklists

viii. Quality Assurance Surveillance Schedules

ix. Corrective Action Request Log

x. Corrective Action Requests

xi. Monthly Surveillance Status Reports

xii. Minutes/Memo’s/Miscellaneous Correspondence

7.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS). This PRS identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to surveil all services called for in the contract to determine whether or not the performance objectives and goals were met. This PRS:

0. Lists the performance objectives for the required service that the Government will surveil.

0. The absence of any contract requirement from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Inspection of Services” and “Default”.

0. Shall be used as the baseline to develop a QASP. The QASP will identify the surveillance methods the Government will use to evaluate the Contractor’s performance.

0. Surveillance methods may include: Periodic Surveillance, Random Sampling, and/or 100% Inspection. Task Order No. 1 will be surveilled using 100% Inspection.

0. Methods of surveillance can change after contract award based on, but not limited to:

Acceptance of a Contractor QC plan, a partnering agreement which established the metrics to be used and Contractor performance.

0. Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Re-performance is the preferred method of correcting any unacceptable performance. The Contractor shall provide the Government written response why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future.

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives and standards that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. The Task Order No. 1 service requirement is outlined below:

CUI//SSEL

CUI//SSEL