CombinedSynopsisSolicitation_W91CRB19R5017.pdf

DEPARTMENT OF THE ARMY

U.S. ARMY CONTRACTING COMMAND - ABERDEEN PROVING GROUND

6515 INTEGRITY COURT, BLDG 4310

ABERDEEN PROVING GROUND, MD 21005

CCAP-SCD 29 May 2019

SUBJECT: Solicitation No W91CRB19R5017; Request for Proposal (RFP)

This is a COMBINED SYNOPSIS/SOLICITATION for COMMERCIAL ITEMS prepared in accordance with Federal Acquisition Regulations (FAR) Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The solicitation document and incorporated provision to clauses are those in effect through Federal Acquisition Circular FAC 2005-93, effective 02 January 2017. The word Government in this document refers to the United States Government, its authorized Agencies, Departments, Representatives, Personnel and Assigns Only.

This solicitation is a Request for Proposal (RFP), Foreign Military Sales (FMS) case: IQ-B-ADL, ARP Case: CE18064, Country: Iraq.

The associated North American Industrial Classification Standard (NAICS) Code is 541512; the Federal Supply Classification (FSC) is 7010.

The U.S. Army, an agency of the Government, intends to procure the following Commercial items and/or services:

CLIN Description Quantity Delivery

0001: Duplex Identification Card System 1 (EA) 45 Days After Award Hardware shall be supplied IAW PWS para 3.1

Inspection and Acceptance INSPECTION: Origin ACCEPTANCE: Origin

0002: Identification Card Printers 4 (EA) 45 Days After Award Hardware shall be supplied IAW PWS para 3.2

0003: Color Ribbon 600 (EA) 45 Days After Award Hardware shall be supplied IAW PWS para 3.3

0004: Clear Film (1500 images each) 200 (EA) 45 Days After Award

0005: Printer Cleaning Kit 4 (EA) 45 Days After Award

0006: Composite Card 100,000 (EA) 90 Days After Award Hardware shall be supplied IAW PWS para 3.4

0007: Duplex Identification Card System- 4 (EA) 160 Days After Award Software License Hardware shall be supplied IAW PWS para 3.5

INSPECTION: Destination ACCEPTANCE: Destination

0008: Spares 1 (EA) 45 Days After Award Hardware shall be supplied IAW PWS para 3.6

0009: E-mail and Online Technical Support 1 (LO) 3 Years – to commence (3 years – to commence after installation) after installation Service shall be supplied IAW PWS para 3.7

0010: Onsite ID Card System Installation 1 (LO) To commence 5 months Services (Hardware and Software) after award (30 day duration) Service shall be supplied IAW PWS para 3.7

0011: On The Job Training 1 (LO) To commence 5 months Service shall be supplied IAW PWS para 3.8 after award (30 day duration)

0012: Extended Warranty 1 (LO) 3 Years – to commence after (3 years) standard warranty period ends Service shall be supplied IAW PWS para 3.9

Basis for Award:

Award shall be made to the offeror whose proposal is the Lowest Price Technically Acceptable (LPTA).

The following factors shall be used to evaluate offers:

1) Price: Lowest price, price reasonableness.

2) Technical Capability Factor: Shall be a determination based on information furnished by the offeror in the submitted proposal. Proposal must meet or exceed ALL of the Government’s requirements of this solicitation, including warranty.

3) Warranty: Standard warranty terms and conditions must meet or exceed the Government’s requirements contained within section titled “Warranty Terms”.

4) Past Performance History: Relevant past performance history in the Supplier Performance Risk System (SPRS) for the Federal Supply Class (FSC) or Product Service Code (PSC) of supplies herein.

The Government reserves the right to ONLY evaluate the LOWEST PRICED OFFEROR for technical capability. Should the lowest price offeror be determined as unacceptable, the next lowest offeror will be evaluated for technical capability, and so forth.

The Government intends to award without discussions, but reserves its right to hold discussions.

Award will be made to the Lowest Price Technically Acceptable (LPTA) offer.

This is a 100% SMALL BUSINESS SET-ASIDE. ONLY OFFERS FROM SMALL BUSINESSES

WILL BE ACCEPTED.

Packaging and Marking:

Packaging requirements shall be in accordance with guidance outlined in Standard Practice for Commercial Packaging, American Society for Testing and Materials (ASTM) Designation: D3951-98, commercial packaging and preservation. “Level of Protection (LOP): Commercial, Level of Pack (LPK): Commercial, Quantity Unit Pack (QUP): 001. Marking shall be in accordance with MIL-STD- 129P.

Shipping Instructions:

**NOTE: VENDORS SHALL NOT SHIP MATERIAL

1. Vendor will submit Shipping Instructions Request (SIR) to DCMA transportation for subsequent shipment instructions. The DCMA office requires 15 days notification prior to actual shipment pickup.

Cognizant DCMA will be provided at time of award.

DCMA: Determined when Awarded Phone: TBD Email: TBD

2. No partial shipments are allowed.

3. The vendor will mark the outside of each box in accordance with current commercial packaging MIL- STD-129P. Label with the contract number and FMS Case Designator IQ-B-ADL.

DCMA INSTRUCTIONS:

1. This is an FMS Shipment. All transportation costs are to be charged to the Transportation Fund Cite provided by DCMA.

2. The FMS Designator is: IQ-B-ADL.

3. The Supp-ADD is: Equipment: BXXADL, Services: BXWADL

4. Military Assistance Program Address Code (MAPAC): BIQU00

IRAQI COUNTER TERRORISM SERVICE

SPECIAL FORCES AREA IV BIAP

BAGHDAD IRAQ GRID 38S MB 2572 8135

5. Ship to code: TBD

6. Mark for code: TBD

Other Important information/Requirements:

It is the responsibility of the Offeror to ensure that their Offer is compliant with ALL provisions of the FAR and its supplements listed in this Combined Synopsis/Solicitation. The Government MAY, but is not obligated to, consider the offer of any Offeror that is non-compliant with any provision of the FAR and its supplements listed in this Combined Synopsis/Solicitation. Furthermore, the Government is NOT required to inform any Offeror that their Offer is non-compliant with the FAR or any of its supplements. Failure of an Offeror to comply with any provision of the FAR and its supplements listed in this Combined Synopsis/Solicitation can be deemed by the Government as unacceptable and non-responsive to the solicitation.

“Rights in Technical Data and Software Provided to a Foreign Government”

The parties hereto recognize that any technical data and computer software being purchased herein will be provided to a foreign government. The parties further recognize that the clauses in this contract dealing with rights in technical data, computer software and patent indemnity may be drafted in terms of rights flowing to the United States Government. Accordingly, the Offeror agrees to grant, and by incorporation of this clause in the contract document, does grant, that foreign government the same rights in technical data, computer software and patent indemnity as would be granted to the United States Government by operation of those clauses in the contract document dealing with rights in technical data, computer software and patent indemnity, except that no rights to computer software source code for the foreign government are provided in this contract. For purposes of contract administration, the parties agree that the clauses will be administered with the foreign government in such a manner as best approximates that set out with respect to the United States Government.

New Equipment ONLY; NO remanufactured or "gray market" items.

Accelerated delivery at no additional cost to the Government is accepted and encouraged. Partial shipments are Not Authorized.

Inspection and Acceptance shall be at SOURCE/ORIGIN for Hardware and DESTINATION for Services and Software Licenses.

Offeror shall comply with Security requirements, where applicable, in paragraph 6.0 and 6.1 of the Performance Work Statement, located within this requirement.

Provisions and Clauses applicable to this acquisition are as follows:

FAR 52.204-7 System for Award Management FAR 52.204-13 System for Award Management Maintenance FAR 52.204-16 Commercial and Government FAR 52.204-17 Ownership or Control of Offeror FAR 52.204-18 Commercial and Government Entity Code Maintenance FAR 52.204-19 Incorporation by Reference of Representations and Certifications FAR 52.204-23 Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab and Other Covered Entities FAR 52.209-7 Information Regarding Responsibility Matters

FAR 52.212-1 Instructions to Offerors –Commercial Items FAR 52.212-3 Offeror Representations and Certifications FAR 52.212-4 Contract Terms and Conditions – Commercial Items FAR 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders- Commercial Items, for Paragraphs (b) and (c), the following clauses apply:

FAR 52.204-10 Reporting Executive Compensation and First-Tier Subcontract Awards;

FAR 52.209-6 Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment;

FAR 52.219-6 Notice of Total Small Business Set-Aside FAR 52.219-14 Limitations on Subcontracting FAR 52.219-28 Post Award Small Business Program Representation (MAR 2009) FAR 52.222-3 Convict Labor;

FAR 52.222-19 Child Labor;

FAR 52.222-21 Prohibition of segregated facilities;

FAR 52.222-26 Equal Opportunity;

FAR 52.222-35 Equal Opportunity for Veterans FAR 52.222-36 Affirmative Action for Workers with Disabilities FAR 52.222-37 Employment Reports on Veterans FAR 52.222-40 Notification of Employee Rights Under the National Labor Relations Act FAR 52.222-50 Combating Trafficking in Persons FAR 52.222-17 Nondisplacement of Qualified Workers FAR 52.223-18 Encouraging contractor Policies to Ban Text Messaging While Driving FAR 52.225-13 Restriction on Certain Foreign Purchases FAR 52.232-33 Payment by Electronic Funds Transfer-System for Award Management

FAR 52.222-22 Previous Contracts and Compliance Reports FAR 52.227-2 Notice and Assistance Regarding Patent and Copyright Infringement FAR 52.227-3 Patent Indemnity FAR 52.227-19 Commercial Computer Software License FAR 52.232-39 Unenforceability of Unauthorized Obligations FAR 52.232-40 Providing Accelerated Payments to Small Business Subcontractors FAR 52.233-2 Service of Protest FAR 52.233-3 Protest after Award FAR 52.233-4 Applicable Law for Breach of Contract Claim

FAR 52.247-29 F.O.B. Origin FAR 52.247-34 F.O.B. Destination FAR 52.249-2 Termination for Convenience of the Government (Fixed Price) FAR 52.252-2 Clauses Incorporated By Reference

The following Department of Defense Supplement (DFARS) clauses apply to this synopsis/solicitation:

DFARS 252.203-7000 Requirements Relating to Compensation of Former DOD Officials DFARS 252.203-7002 Requirements to Inform Employees of Whistleblower Rights DFARS 252.203-7005 Representation Relating to Compensation of Former DoD Officials DFARS 252.204-7007 Alternate A, Annual Representations and Certifications DFARS 252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting DFARS 252.211-7003 Item Unique Identification and Valuation DFARS 252.211-7006 Passive Radio Frequency Identification DFARS 252.213-7000 Notice to Prospective Suppliers on Use of Supplier Performance Risk System in Past Performance Evaluations.

DFARS 252.223-7008 Prohibition of Hexavalent DFARS 252.225-7027 Restriction on Contingent Fees for Foreign Military Sales;

DFARS 252.225-7028 Exclusionary Policies and Practices of Foreign Governments DFARS 252.225-7043 Antiterrorism/Force Protection for Defense Contractors Outside the United States DFARS 252.225-7048 Export-Controlled Items DFARS 252.225-7979 Additional Access to Contractor and Subcontractor Records in the United States Central Command Theater of Operations (DEVIATION 2018-O00008) DFARS 252.225-7995 Contractor Personnel Performing in the United States Central Command Area of Responsibility (DEVIATION 2017-O0004) DFARS 252.227-7015 Technical Data- Commercial Items DFARS 252.227-7017 Identification and Assertion of Use, Release, or Disclosure Restrictions DFARS 252.227-7025 Limitations on the Use or Disclosure of Government-Furnished Information Marked with Restrictive Legends DFARS 252.227-7027 Deferred Ordering of Technical Data or Computer Software DFARS 252.227-7028 Technical Data or Computer Software Previously Delivered to the Government DFARS 252.227-7037 Validation of Restrictive Markings on Technical Data;

DFARS 252.232-7003 Electronic Submission of Payment Requests and Receiving Reports DFARS 252.232-7006 Wide Area Workflow Payment Instructions DFARS 252.232.7010 Levies on Contract Payments DFARS 252.243-7001 Pricing of Contract Modifications DFARS 252.244-7000 Subcontracts for Commercial Items DFARS 252.246-7008 Sources of Electronic Parts

Full text of these provisions and clauses, may be obtained by accessing the following internet website: http://www.acq.osd.mil/dpap/sitemap.html

PROPOSAL SHALL INCLUDE:

(1) Solicitation Number and date on cover page with numbered pages; (2) Original letter signed by an individual authorized to bind the organization (include Federal Tax Identification Number, Cage Code and DUNS); (3) Business Size, including Small Business list subcategory, if applicable; (4) Schedule of offered items to include quantity, unit, unit price, total price and grand total columns; (5) Representation and Certifications compliant with FAR Clause 52.212-3; (6) Acknowledgement and agreement with amendments, if applicable. (7) Standard warranty language by addendum to proposal, with terms and conditions in accordance with the Warranty Terms herein, submitted in Microsoft Word or PDF format.

Warranty Terms:

Standard warranty for this Foreign Military Sale (FMS) shall meet the following requirements:

Minimum of one (1) year (twelve (12) months) in duration, commencing upon Government acceptance

Cover, at minimum, defective workmanship and equipment defects for all items furnished in accordance with this contract or any modification thereof.

Coverage shall be extended to final FMS customer, Outside the Continental Unites States

(OCONUS)

Description of process of identification of warranted items, procedures for the return of warranted items to the contractor for repair or replacement, and collection of product performance information

30- day turn-around time for repairs

Requirements for Offerors

Offerors must have a current registration in the System for Award Management (SAM) prior to award.

The Offeror may register in (SAM) at http://www.sam.gov.

Offeror shall have a current registration in the Wide Area Workflow (WAWF) prior to award. The Offeror may register in WAWF at https://wawf.eb.mil.

Submission of Questions:

All questions regarding the solicitation must be submitted to Purchasing Agent, Kristin L. Dacey via email, no phone calls will be accepted. The Government will answer questions submitted up until Wednesday, 19 June 2019. After Wednesday, 19 June 2019, the Government will make every attempt to answer questions; however, cannot guarantee that questions will be answered before the solicitation closes. Answers to any questions posed will be posted publicly on FedBizOpps. The Government has made every attempt to accurately reflect the requirements/information contained in this solicitation.

However, if you find any discrepancies between the Executive Summary and the clauses/provisions in the solicitation, the clauses/provisions shall prevail. Contact the Purchasing Agent immediately if any discrepancies are found.

SUBMISSION OF PROPOSAL:

Quotes and any applicable attachments shall be submitted by email only, no later than Noon EDT on Wednesday, 26 June 2019, to Purchasing Agent, Kristin L. Dacey at: Kristin.L.Dacey2.civ@mail.mil.

IDENTIFICATION CARD SYSTEM

EQUIPMENT, SOFTWARE AND SERVICES

FOR

IRAQ COUNTER TERRORISM SERVICE (CTS)

PERFORMANCE WORK STATEMENT

20 November 2018

Prepared by the United States Army

Communications Electronics Command (CECOM)

Security Assistance Management Directorate (SAMD)

Aberdeen Proving Grounds, Maryland

Table of Contents

1.0 Objective, Scope and Background

1.1 Objective

1.2 Scope

1.3 Services Not Within Scope

1.4 Background

2.0 Applicable Documents

3.0 Requirements

3.1 Identification (ID) Card System

3.1.1 ID Card System Management Software

3.1.2 ID Card System Camera

3.1.3 Instruction Manuals

3.2 ID Card System Printer

3.3 ID Card System Accessories

3.4 Composite Card

3.5 ID Card System Software License

3.6 Spares

3.7 E-mail and online Technical Support

3.7.1 Hardware Installation

3.7.2 Software Installation

3.7.3 On Site Installation and Test Validation

3.7.4 Configuration Management

3.8 On the Job Training

3.9 Warranty

3.10 Performance Management

3.10.1 Performance Point of Contact

3.10.2 Contract Performance Plan and Reporting

3.10.3 Contract Performance Collaboration Meetings

4.0 Contract Requirements

4.1 Period and Place of Performance

4.2 Performance or Delivery in a Foreign Country

4.3 Foreign Subcontractor Participation

4.4 Requirements for Packaging

4.5 Wood Packaging Material (WPM) Requirements

4.6 Handling, Storage, Preservation, and Packaging

4.7 Travel and Life Support

5.0 Requirements for Final Inspection and Test

5.1 Sites for Inspection, Testing and Acceptance

5.1.1 Certificates of Completion, Services Verification, and DD250 Documentation

6.0 Security

6.1 Antiterrorism (AT)/Operations Security

6.1.1 AT Level I Training

6.1.2 AT Awareness Training for Personnel Traveling Overseas

6.2 iWATCH Training

6.3 Threat Awareness Reporting

6.4 Operations Security (OPSEC)

6.4.1 OPSEC Plan

6.4.2 OPSEC Training

6.5 Information System Security

6.5.1 Army Training Certification Tracking System (ATCTS)

6.5.2 Department of Defense Cybersecurity Awareness Training

Appendix A Certificate of Completion

Appendix B Services Completion Verification Form

1.0 Objective, Scope and Background

1.1 Objective

This Foreign Military Sales (FMS) acquisition is for supplies of an Identification Card System, software, accessories, installation services, training and remote technical support for the Government of Iraq through Foreign Military Sales (FMS) funding. This requirement is set forth in the Letter of Offer and Acceptance (LOA): IQ-B-ADL. Performance shall take place in Iraq.

1.2 Scope

This document describes the scope in supplying equipment, software and services for an Identification (ID) Card System under Foreign Military Sales (FMS) case IQ-B-ADL. At a high-level, the United States (US) Government is requesting from a Contractor the following:

a. Duplex ID Card System: Management Software with cameras

b. ID Card Printers

c. Color Ribbon

d. Clear Film

e. Printer cleaning kit

f. Composite Card, customized w/hologram and chip

g. Software licenses for workstations

h. E-mail and Online Technical Support

i. Spares

j. Installation Services

k. Extended Warranty

l. On The Job Training

The word Government in this document refers to the United States Government. The word customer refers to the Iraq Counter Terrorism Service.

1.3 Services Not Within Scope

The following services are not within scope of this contract. The Government will not contract services for any of the following:

a. Inherently Governmental Functions as defined in Federal Acquisition Regulation (FAR) 2.101

b. Personal Services as defined in FAR 2.101

c. Architect & Engineering (A&E) Services as defined in FAR 2.101 and subject to the Brooks Architect-Engineers Act (40 U.S.C.1102)

d. Construction Services as defined in FAR 2.101

1.4 Background

The Iraq Counter Terrorism Service has requested under a FMS case the supply of an ID Card System to include printers, accessories, customized composite cards, installation services in Iraq, on the job training for its personnel and online technical support.

2.0 Applicable Documents

The following documents apply to the performance of this contract and are referenced throughout this PWS.

ANSI/ISO/ASQ (E) Q9001-2008

Army Directive 2014-05

Quality Management Systems

Policy And Implementation Procedures For Common Access Card Credentialing And Installation Access For Uncleared Contractors

Army Regulation (AR) 25-2 Information Assurance

AR 190-13 The Army Physical Security Program

AR 380-10 Foreign Disclosure and Contacts with Foreign Representatives

AR 381-12 Threat Awareness and Reporting Program

AR 525-13 Antiterrorism

AR 525-28 Personnel Recovery

AR 530-1 Operations Security

AR 715-9 Operational Contract Support Planning And Management

ASTM D 3951-10 (latest version) Standard Practice for Commercial Packaging

Commercial Standards ISPM 15 Regulation of Wood Packaging Material in International Trade (2009)

Department of Army (DA) Pamphlet 715-16

Contractor Deployment Guide

DoD Directive 5230.11 Disclosure of Classified Military Information to Foreign Governments and International Organizations

DoD Directive 8140.01 Cyberspace Workforce Management

DoD Directive 8570.01-M (Ch4) Information Assurance Workforce Improvement Program

Joint Travel Regulation Volume I Joint Travel Regulation

Military Standards MIL-STD-129P (4)

Military Marking for Shipment and Storage

3.0 Requirements

The contractor shall deliver a Duplex Identification (ID) Card System, ID Card Printers, Color Ribbon, Clear Film, Printer cleaning kit, Composite Card customized with hologram and chip, Software licenses for workstations, E-mail and Online Technical Support, Spares, Installation Services, Extended Warranty and On The Job Training. The contractor shall deliver the latest version of all equipment and software required under this PWS.

3.1 Identification (ID) Card System

3.1.1 ID Card System Management Software

The contractor shall procure and deliver a quantity of one (1) Duplex/Dual Sided ID Card System management software which creates and stores ID card data and must support dual sided printing. The Duplex ID Card System Management Software must be capable of operating on the following hardware and software platform:

2 TB SSD Hard Drive Backup 2TB extra HD i7 INTEL CPU Processor 32 GB RAM, window 10 OS Enterprise CD/DVD Drive NVidia 8GB Video Card Windows operating system 7/10

The software system must permit database connectivity to Microsoft Access, Excel, and other data software suites. The software system must include a step-by-step card design wizard. The software must be able to accept various image capture formats such as scanned photos from smart phones and digital cameras. The software must be able to integrate logos, watermarks, magnetic strips and barcodes as part of the overall design.

The contractor shall provide license details, numbers, and download instructions in accordance with CDRL G001.

3.1.2 ID Card System Camera

As part of the ID Card System the contractor shall procure and deliver a quantity of (4) cameras which are compatible with the ID Card System Management software required under PWS paragraph 3.1.1. Each camera shall include the following minimum specifications:

Max Resolution: 720p/30fps Fixed focus Built-in microphone mono FoV: 60° Desk size tripod for mounting camera Cable length: 5ft (1.5 m)

3.1.3 Instruction Manuals

The contractor shall deliver four (4) instruction manuals in Arabic and English which include setup and operation of a complete ID Card System. The contractor shall make the instruction manuals available as references for the on the job training that will be conducted during installation services. The contractor shall submit manuals in accordance with CDRL G002.

3.2 ID Card System Printer

The contractor shall procure and deliver a quantity four (4) printers capable of printing ID cards using the ID Card Management software delivered under this PWS. The printers must meet the following minimum specifications:

Standard Hopper 300 DPI Resolution Support dual-sided printing AES-256 Encryption Accept CR80 size cards USB and Ethernet compatible Smart card encoding

3.3 ID Card System Accessories

The contractor shall procure and deliver the following ID card system accessories. All accessories must be compatible with the ID Card System delivered under this PWS.

Description Quantity

Color Ribbon with two (2) resin black panels, 500 image capacity each 600 Clear Film, 1500 images each 200 Printer Cleaning kit 4

3.4 Composite Card

The contractor shall procure and deliver a quantity of 100,000 composite cards customized with a hologram of the Counter Terrorism Service (CTS) logo and a small chip which has Common Access Card (CAC) like features capable of storing data and providing physical access and logical/network access. The composite card must meet the following minimum specifications:

The composite card shall be 8 kilobytes, non-programmed, plain white with gloss finish front and back, sequential matching card numbering, and no slot punch.

The composite card must be a chip-based smartcard that includes Chip Card Interface

Device (CCID) protocol so the card can be read by a card reader connected to a computer using a Universal Serial Bus (USB) interface.

Card dimensions: international standard 3.37 X 2.125 X .03 inches, CR80, with rounded corners of radius from .113-.137 inches.

Material PVC. Composite card must compatible with the ID card system, printer, and laminator required under PWS paragraphs 3.1 -3.2 and all sub-paragraphs.

Thirty (30) days after award, the contractor shall develop three (3) draft card designs and submit all three (3) proposed designs of the card prior to production in accordance with CDRL G003.

The Government will select one (1) of the three (3) designs for production and advise the Contractor of the selected design no later than ten (10) days after CDRL submission. The Contractor shall use the selected design for the production of the required composite card.

3.5 ID Card System Software License

The contractor shall deliver a quantity of four (4) client software licenses to be used with each ID card printer delivered under this PWS. The software must be compatible with the entire ID Card System delivered under this PWS to include management software and all peripherals.

The contractor shall provide license details, numbers, and download instructions. Submission shall be a document in PDF format submitted and exchanged electronically ten (10) working days after software test verification. The Government requires five (5) working days for review and comments. If changes are necessary, subsequent submissions shall be due within five (5) working days and contractor shall provide a final document copy five (5) working days after the contractor acknowledges receipt of Government comments.

3.6 Spares

The contractor shall deliver the following ID Card System spares. All spares shall be the same make and model as the ID Card System hardware, software and accessories delivered under this

PWS.

Description Quantity

ID Card Printer 1 Color Ribbon with two resin black panels, 500 image capacity each 120 Clear Film, 1500 images each 40 Printer Cleaning kit 1 Composite Cards 20,000 Software License for 1 workstation 1

3.7 E-mail and online Technical Support

The contractor shall provide unlimited (24 hours per day, 7 days per week, and 365 days per year) e-mail and online technical support for all equipment and software delivered under this PWS for a minimum period of three (3) years.

The contractor shall provide toll-free regional telephone technical support during end user’s duty hours of 0900 through 1700 (09:00 a.m. through 05:00 pm), Arabia Standard Time (AST). In addition, contractor shall provide the end user with accessible online resources and/or web-based technical support 24 hours per day, 7 days per week, and 365 days per year. Resolution time for issues not immediately remedied should be as soon as practicable, but not to exceed three (3) working days, or 72 hours.

The contractor shall provide all technical support details such as website information, help desk telephone number, etc. Submission of this information shall be a document in PDF format, submitted and exchanged electronically five (5) working days after software test verification.

The Government requires five (5) working days for review and comments. If changes are necessary, subsequent submissions shall be due within five (5) working days and contractor shall provide a final document copy five (5) working days after the contractor acknowledges receipt of Government comments. ID Card System Installation Services

3.7.1 Hardware Installation

The contractor shall install and configure all equipment delivered under this PWS for up to four

(4) locations (each OCONUS), one (1) location for each Duplex ID Card System, to include all printers. The contractor shall conduct complete installation, configuration, integration, verification and validation of all hardware components. Installation services will be conducted at the CTS Headquarters in Baghdad and will occur in conjunction with the on the job training required under this PWS (see Section 3.8).

3.7.2 Software Installation

The contractor shall install and configure the management software on the CTS provided server and install and configure each client software license on each desktop or laptop which will be used for the ID Card System, for up to twenty (20) workstations at each location.

3.7.3 On Site Installation and Test Validation

All hardware and software installation services are to be conducted on site in Iraq. Remote installations and configurations are not authorized (i.e., no remote access or VPN in to the customer’s server).

The contractor shall perform an on-site test of the system on each installed printer. The contractor shall conduct the test using composite cards which are contractor provided and not part of the customized composite cards delivered under this PWS. The test composite cards shall have similar qualities as the customized composite cards. Test validation results shall be submitted in writing, electronically within ten (10) working days after each on-site test. The Government requires five (5) working days for review and comments. If additional testing is necessary, subsequent document submissions shall be due within five (5) working days.

3.7.4 Configuration Management

The contractor shall document all configuration settings of the installation in a Configuration Management Plan to be submitted in accordance with CDRL H002. The plan shall include:

a. Serial Numbers

b. Software versions

c. Firmware versions

d. License information

e. Images/backups

f. Model numbers

g. Configuration Files

3.8 On the Job Training

The contractor shall conduct on the job training in Arabic during the installation services, not to exceed twelve (12) days of training, three (3) days per location, for up to ten (10) students, at each of the four (4) locations. Training will be conducted in the Green Zone.

The contractor shall demonstrate and conduct testing on the following tasks and skills during on the job training:

a. Installing and configuring driver

b. Printer set up

c. Loading printer ribbon

d. Cleaning card roller installation

e. Loading id cards

f. Printer configuration

g. Calibrate film

h. Calibrate ribbon

i. Advanced settings review

j. Adjusting film tension

k. Settings options

l. Troubleshooting

m. Upgrading firmware

n. Cleaning

Upon completion of on the job training at each location, a Certificate of Completion shall be submitted in accordance with Section 5.1.1.3 of this PWS.

3.9 Warranty

The contractor shall provide an extended Warranty for a period of three (3) years for the four (4) Duplex ID Card Systems including printers (excluding spares), furnished in accordance with this PWS. The extended Warranty shall begin when the manufacturer’s standard warranty ends.

The Contractor shall provide a standard warranty for all equipment procured under this contract.

Coverage of the standard manufacturer’s warranty shall be for a minimum of one (1) year (twelve (12) months) in duration and shall commence upon system acceptance in Iraq/OCONUS.

The extended warranty shall not run concurrent with the standard warranty (ies) unless explicitly outlined, technically defined and agreed upon by both the US Government and Counter Terrorism Service (CTS). Extended warranty documentation confirming coverage period shall be submitted in an electronic document to the Government using a Microsoft Office® product suite format (i.e. Word®), within ten (10) working days after contract award. The Government requires five (5) working days for review and comments. If changes are necessary, subsequent submissions shall be due within three (3) working days, and contractor shall provide a final document upon mutual agreement.

Both standard and extended warranties shall provide the same coverage level for software, equipment and workmanship under normal use and service for the entire coverage periods.

3.10 Performance Management

3.10.1 Performance Point of Contact

The Contractor Performance Point of Contact shall act as the single point of contact within the Contractor’s activity for all required status information to include administration, managerial and financial. The Procurement Contracting Office (PCO) is the single point of contact within the Government for funds, program direction or approval of progress payments. Only the PCO can approve or direct changes or additions to the contract.

3.10.2 Contract Performance Plan and Reporting

The contractor shall submit a Contract Performance Plan that describes the approach to managing total contract execution, from inception to close. The plan shall include scheduling and strategy details for all equipment delivery, installation, testing, training, and warranty The contractor shall submit an electronic document to the Government using a Microsoft Office® product suite format (i.e. Word®), within thirty (30) working days after contract award. The Government requires five (5) working days for review and comments. If changes are necessary, subsequent submissions shall be due within five (5) working days, and contractor shall provide a final document upon mutual agreement.

3.10.3 Contract Performance Collaboration Meetings

All performance collaboration meetings shall take place via conference call. For all scheduled meetings, the contractor shall establish the conference bridge and communicate the dial-in information to the Government within two (2) days of the requested call.

The contractor shall participate in one (1) contract kick off meeting (via conference call) to take place no later than ten (10) days after contract award.

The contractor shall participate, as required, in periodic conference calls to discuss contract milestones and any issues during contract execution. Conference calls will begin upon contract award and continue until installation is complete. Frequency of conference calls will depend upon contract performance status (i.e. daily, weekly), or as deemed necessary by the Government or Contractor. The conference calls shall address present status of all aspects of the contract including equipment, services, training, documentation, and scheduling; problem areas with potential solutions; future plans; and any other areas deemed significant. The Contractor shall comply with all requests for discussion issued from the Government either by notice prior to or during the meeting call.

Prior to and during installation and training, the contractor may be required to attend an in-person in-country meeting in Iraq with Office of Security Cooperation-Iraq (OSC-I), Iraqi and CECOM personnel to discuss contract schedule, execution, milestones and any issues which may take place during installation and training.

The Contractor shall document minutes of all meetings, by phone or in-person, to include action items and suspense dates and submit an electronic copy to the Government using a Microsoft Office® product suite format (i.e. Word®), within seven (7) working days after the meeting.

The Government requires five (5) working days for review and comments. If changes are necessary, subsequent submissions shall be due within five (5) working days, and contractor shall provide a final document upon mutual agreement of minutes.

4.0 Contract Requirements

4.1 Period and Place of Performance

The period of performance for this effort is six (6) months for installation completion and three

(3) years (36 months) e-mail and online technical support for all equipment and software, commencing thereafter.

Completion of installation shall include equipment delivery, installation, testing, and validation.

The six months are calculated as follows: five (5) months to order and ship the equipment, and no more than one (1) month for contractor round trip travel and installation with training.

Installation services will take place within the Green Zone of Baghdad Iraq. The five (5) months order and ship period is based on the following:

45 days – Equipment* ready for Government inspection acceptance 15 days - Inspection and acceptance 90 days - Equipment in transit, arrives in Iraq

*Composite cards (In accordance with Section 3.4) will be delivered 45 days after base equipment, or 90 days after contract award.

4.2 Performance or Delivery in a Foreign Country

Defense Federal Acquisition Regulations (DFARS) Clause 252.225-7043 , Antiterrorism/Force Protection for Defense Contractors outside the US. This applies to both contingencies and non-contingency support. The key Antiterrorism (AT) requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

4.3 Foreign Subcontractor Participation

Foreign subcontractor participation will be handled in accordance with AR 380-10 (Foreign Disclosure and Contacts with Foreign Representatives); DoD Directive 5230.11 (Disclosure of Classified Military Information to Foreign Governments and International Organizations.)

4.4 Requirements for Packaging

Preservation, packing and marking for shipment shall be in accordance with Section titled “Other Important Information/Requirements” of the combined synopsis and solicitation document.

Packaging/packing shall be in accordance with American Society for Testing and Materials, ASTM D 3951-10, Standard Practice for Commercial Packaging, Level of Protection (LOP);

Commercial, Level of Pack (LPK); Commercial, Quantity Unit Pack (QUP);001. Radio Frequency Identification (RFID) Requirements shall be in accordance with the clause, DFARS 252.211-7006/PADDs No. FA00002. Marking shall be in accordance with MIL-STD-129P.

4.5 Wood Packaging Material (WPM) Requirements

WPM includes but is not limited to pallets, skids, load boards, pallet collars, wooden boxes, reels, dunnage, crates, frame and cleats. This requirement excludes materials that have undergone a manufacturing process, such as corrugated fiberboard, plywood, particleboard, veneer, and oriented strand board (OSB).

All WPM shall meet the requirements of International Standards for Phytosanitary Measures (ISPM) Number 15, “Regulation of Wood Packaging Material in International Trade (2009)”.

DoD supply contracts that will ship either inside or outside of the United States shall meet the requirements of ISPM 15 whenever WPM is used to pack and/or ship DoD cargo.

All WPM shall comply with the official quality control program for heat treatment (HT) or kiln dried heat treatment (KD HT) in accordance with American Lumber Standard Committee (ALSC), Incorporated, Wood Packaging Material Program and WPM Enforcement Regulations (see http://www.alsc.org/).

All WPM shall include certification/quality markings in accordance with the ALSC standard.

Markings shall be placed in an unobstructed area that will be readily visible to inspectors. Pallet markings shall be applied to the stringer or block on diagonally opposite sides of the pallet and be contrasting and clearly visible. All containers shall be marked on a side other than the top or bottom, contrasting and clearly visible. All dunnage used in configuring and/or securing the load shall also comply with ISPM 15 and be marked with an ASLC approved DUNNAGE stamp.

4.6 Handling, Storage, Preservation, and Packaging

The Contractor shall establish, maintain, control and be responsible for the handling, storage, preservation, and packaging to protect the quality of the equipment and to prevent damage from loss, deterioration, degradation, or substitution of products prior to Government acceptance.

Contractor shall not ship equipment.

4.7 Travel and Life Support

The Contractor shall be responsible for all life support of their personnel, transportation and security requirements in order to deliver materials, goods and services to the sites designated for installations as required.

Travel details must be provided to and approved by the COR prior to the commencement of travel. All travel must be in accordance with applicable Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) and local command policies as well at the Joint Travel Regulation, DA PAM 715-16 and AR 715-9. Proposed lodging cost and incidental expenses shall be considered to be reasonable and allowable, not to exceed the rates and amounts allowed in accordance with the law and Joint Travel Regulation, local command policy DA PAM 715-16 and AR 715-9, when applicable.

Please see all travel rules and regulations regarding travel alerts and visa/passport requirements at the state department website located below.

https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country- Information-Pages/Iraq.html#/

The Contractor shall be responsible for arranging security in conjunction with in-country travel and accommodations, which includes risk based travel as there are current war operations occurring in regions of Iraq. The Contractor’s force protection team shall determine the safety of travel by security and travel information provided from the State Department as well as through their own resources. The Contractor shall give all notices and comply with any applicable Iraqi laws, codes and regulations in connection with this contract.

The Contractor is responsible for obtaining all applicable approvals and country clearances for their personnel, to include but not limited to, securing Visas. The Contractor is responsible for securing lodging, medical support for their personnel, transportation, and personal security as required. All requirements for Defense Base Act (DBA) Insurance are the responsibility of the Contractor.

The Contractor shall take all direction from the Contracting Officer or their representative and CECOM-LCMC SAMD Team Leader for coordination and direction of on-site installations and service.

5.0 Requirements for Final Inspection and Test

5.1 Sites for Inspection, Testing and Acceptance

Inspection, testing and acceptance of all equipment shall be at origin. Inspection and testing shall be performed by the Contractor. Acceptance shall be by the US Government. Final acceptance of installed equipment and completion of services will be conducted at destination, at each of the installation sites. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance.

Inspection and acceptance for service and software licenses is destination.

5.1.1 Certificates of Completion, Services Verification, and DD250 Documentation

5.1.1.1 Equipment Delivery Documentation

The Contractor shall submit a duplicate copy of signed DD250s or Wide Area Work Flow (WAWF) documentation for each equipment CLIN delivered under this contract to the Security Assistance Management Directorate (SAMD) point of contact within five (5) days after inspection/acceptance. This documentation shall be submitted after WAWF invoices have been approved by the COR.

5.1.1.2 Services Verification

Inspection and acceptance for all services and software licenses is destination. The COR is not located at OCONUS destination, therefore, a Services Verification form must be vetted by the Contractor prior to invoicing in WAWF for all services delivered under this contract. For Installation Services, Online Technical Support, Training and Extended Warranty CLINs, which will be invoiced to the Government, the Contractor shall complete a Services Completion Verification form and submit it to the in-country OSC-I case manager for Services Completion Verification prior to invoicing for services in WAWF. The OSC-I case manager will verify with the Iraqi POC that the services were delivered and sign the Services Completion Verification form on behalf of the Government. Once the Services Completion Verification form has been signed by the OSC-I representative, the contractor shall send a copy of the signed form to both the COR and SAMD FMS case manager, and subsequently submit invoice in WAWF. Upon receipt of the signed form, the COR will approve the invoices in WAWF for the service CLINS which are referenced on the Services Completion Verification form. WAWF invoices submitted for any services delivered under this PWS will not be approved in WAWF without a completed and signed Services Verification Form. The contractor shall submit the Services Completion Verification Form template, found in Appendix B.

5.1.1.3 Services Completion Documentation

Upon completion of performance of Installation Services, Online Technical Support, Training and Extended Warranty CLINs, the Contractor shall submit a Certificate of Completion template in Appendix A. This documentation shall be submitted after WAWF invoicing has been approved by the COR.

5.1.1.4 Appendix A and Appendix B Data

The Government will provide all the required fill-ins for Appendix A and Appendix B forms.

The contractor is required to request the fill-in data prior to the required suspense for each template and also allow sufficient time for submission.

6.0 Security

The contractor shall be responsible for safeguarding sensitive materials and information during the performance of this task. Distribution of information or contract requirements beyond Official US Government channels is not authorized without the expressed consent of the Contracting Officer. All requests for release of information shall be in writing and forwarded to the Contracting Officer for approval. Physical security will be the responsibility of the contractor.

6.1 Antiterrorism (AT)/Operations Security

6.1.1 AT Level I Training

All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the Contracting Officer’s Representative (COR) or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website:

https://Jkodirect.jten.mil/ for Common Access Card (CAC) holders. Non-CAC-holders may go to: http://jko.jten.mil/courses/atl1/launch.html . Training Verification shall be submitted in accordance to CDRL C001.

6.1.2 AT Awareness Training for Personnel Traveling Overseas

US based contractor employees and associated subcontractor employees shall receive government provided area of responsibility (AOR) specific AT awareness training as directed by Army Regulation (AR) 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact. US based contractor employees and associated subcontractor employees will submit an Isolated Personnel Report (ISOPREP) prior to deployment, in accordance with AR 525-28, Personnel Recovery. The contractor is required to fill out the survey on NIPRNET at https://prmsglobal.prms.af.mil/prmsconv/Profile/Survey/start.aspx prior to deployment.

6.2 iWATCH Training iWATCH Training. The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award. Training Verification shall be submitted in accordance to

CDRL C002.

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

6.3 Threat Awareness Reporting

Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive initial and annual TARP training by a Counterintelligence agent or other trainer as specified in 2-4b. Training Verification shall be submitted in accordance to CDRL C003.

6.4 Operations Security (OPSEC)

6.4.1 OPSEC Plan

The Contractor shall develop an OPSEC Standard Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1. The Plan will be submitted in accordance with CDRL D001.

6.4.2 OPSEC Training

Per AR 530-1 Operations Security, contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. Level I OPSEC training is available at the following website:

https://securityawareness.usalearning.gov/opsec/index.htm (Duration: 45 minutes).