W91B4N-18-Q-5038-0001_BAF_Morale_Net_Technician_Solicitation_Amendment.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to:

1.) Update section 5.14 Training of the PWS.

2.) All other terms and conditions remainded unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 18

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 23-Aug-2018

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W91B4N18Q5038

X 9B. DATED (SEE ITEM 11)

22-Aug-2018

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

23-Aug-2018

CODE

REGIONAL CONTRACTING CENTER-AFGHANISTAN

BUILDING 13897

BAGRAM AF, AFGHANISTAN

APO AE 09354

W91B4N 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W91B4N18Q5038

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PWS

Bagram Air Field, Afghanistan, Morale Network Technician

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide Bagram Air Field, Afghanistan, Morale Network Technician. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and non-personal services necessary to perform Bagram Air Base, Afghanistan, Morale Network Technician as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: As per AFCENT’s policy letter dated 21 June 17, USAFCENT is required to provide commercial internet to Air Force personnel stationed in the AFCENT AOR. A copy of this policy letter is provided as Attachment 6, Part 6.

1.3 Scope: The Contractor will provide engineering, operations, maintenance, administration, and management support to the local Communications Squadron as indicated in Table 1.1. Contractor personnel deployed under this effort will be operating in accordance with requirement of the PWS and the local Communications Squadron guidance/policy, reference (b).

1.4 Objectives: The Contractor personnel shall provide augmentation support for tasks in Table 1.1. For tasks designated as augmentation, the Contractor and Government share responsibility for specified tasks. Contractor personnel providing augmentation shall provide technical support as required by the requirements stated in the PWS.

Location Task Defense Contractor Category

Augment/Turn key

Security Clearance

Bagram Air Base, Afghanistan (BGAB)

Morale Network Technician (in accordance with Section 5.1. thru

5.18.)

CDF, Non-essential Augment Secret

Bagram Air Base, Afghanistan (BGAB)

Morale Network Technician (in accordance with PWS paragraphs

5.1., 5.2., 5.4. thru 5.14.1., and 5.15. thru 5.18.)

CDF, Non-essential Augment Secret

Table 1.1 – Task Requirements

Reference Link

A. DoD Instruction 3020.41 http://www.esd.whs.mil/Portals/54/Documents/302041p.pdf See Attached

B. Local Communications Squadron Policy See Attached

C. DoD Directive 8570 http://www.esd.whs.mil/Portals/54/Documents857001m.pdf See Attached

Table 1.2 – References

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 9 months and four (4) 12-month option years.

1.6 General Information

1.6.1. Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor assures that the work complies with the requirements of the contract. The QCP will be delivered within 30 days of contract award or submitted with the contractor proposal. Three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his/her QC system.

1.6.2. Quality Assurance: The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. Recognized Holidays: Overtime and/or holiday time will be required during the performance of this delivery order, to include the following federal holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4. Hours of Operation: The contractor is responsible for supporting the tasks in this performance work statement and are full time, working 72 hours per week. Personnel may be assigned to any work shift deemed necessary by the local communications squadron. During operational contingencies or preplanned events, hours and manning level may change depending on the mission requirement, and will be determined by the local Communications Squadron Commander or designated authority. The Contractor will ensure that on-call personnel support is provided 24 hours per day, 365 days per year. Hours of operation are Monday thru Sunday, including Federal holidays. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5. Place of Performance: The work to be performed under this contract will be performed at the 455th Expeditionary Communications Squadron, Bagram Airfield, Afghanistan.

1.6.6. Type of Contract: The government will award a Firm Fixed Price (FFP) contract.

1.6.7. Mobilization and Deployment Procedures: This is a follow-on effort to an already established, enduring Communications Squadron mission. Replacement personnel will process through all applicable DoD, USAF and AFCENT/A1 rules and regulations.

Training requirements prior to departure:

o A/T, SERE 100.1, ISOPREP, CBRNE, CIED, SABC, and country specific language familiarization.

Medical requirements prior to departure:

o Contractor must be current on medical, fitness, dental fitness, and labs and immunizations specific to location being deployed to. Medical fitness for deployment is valid for 15 months only.

1.6.8. Contractors Deploying with the Force (CDF): Contractors deploying with the Force (CDF) are contingency Contractors designated to remain in place in theater when a contingency is declared. In many cases, these Contractors have a long-term relationship with a specific unit and provide services directly to U.S. military forces and receive Government-furnished support similar to DoD civilians. In general, command, control, and communications O&M personnel and others as specified in this task/delivery order are considered CDF.

1.6.9. Augmentation Support: The Contractor is providing augmentation support for tasks in Table 1.1. For tasks designated as augmentation, the Contractor and Government share responsibility for specified tasks. Contractor personnel providing augmentation shall provide technical support as required by the PWS.

1.6.10. Hostile Area and CDF Contractors: In accordance with references (b) and (c), Contractors deploying with the Force (CDF) and defense Contractors deploying to hostile areas shall report to a Combat Readiness Center (CRC) or equivalent in order to:

• Validate entry of accountability information in the joint database

• Be issued or validate possession of proper identification cards (e.g., Common Access Card, line badge)

• Receive applicable Government-furnished equipment

• Receive medical and dental screening including required military specific vaccinations/immunizations

(e.g., anthrax, smallpox) and provide a DNA sample

• Validate or complete any required training (Geneva Conventions, law of armed conflict, general orders, standards of conduct, force protection, personnel recovery, medical, operational security, anti-terrorism, nuclear, biological and chemical protective gear, country brief, and cultural awareness)

1.6.11. Vaccinations: The Contractor shall be responsible and shall ensure that all on-site personnel under this contract have the required vaccinations or immunizations. Those personnel who process through the CONUS Replacement Center (CRC) at Ft. Benning, GA will be provided with the necessary vaccinations. It is the Contractor's responsibility to obtain and maintain a current list of vaccinations required for local national employees and other employees not deploying through the CRC for each Area of Operation.

1.6.12. Non-essential Services: Despite periods of crisis or hostilities at this location (Bagram AB), adequate/sufficient force protection measures are in place to provide full protection and mitigated risk for those services designated as “non-essential”. Because of the level of protection provided at this location, the Contractor assigned will use all means at their disposal to continue to provide such services unless appropriately released from this contractual obligation, ordered to leave, or evacuated by military authority (local communications Squadron Commander or his/her designated representative). Contractor personnel assigned to such non-essential duties shall execute an agreement detailing the terms of this paragraph prior to being deployed overseas. All personnel deployed under this contract are providing non-essential but necessary services. Personnel providing non-essential services are also referred to as Non-Mission Essential Contractor Personnel. The main purpose of this Contractor position is to alleviate the need to task Mission Essential Contractors and Military Personnel to perform the duties required by this position.

1.6.13. Force Protection Measures: The Government will provide Force Protection equivalent to what is provided to DoD civilians. The Government shall provide mission support to the Contractor as necessary to perform the contract. In many contingency operations, the Government may decide it is in its best interests to provide selected life support to some contingency Contractor personnel. When necessary and required by the geographic Combatant Commander, contingency Contractor personnel shall be issued military individual protective equipment (e.g., chemical defensive gear, body armor, personal protective equipment).

The Contractor shall comply with requirements intended to safeguard the safety and health necessary to comply with DoD or service requirements. The Contracting officer may communicate these requirements to the Contractor through a letter of notification or other means, and subsequently modify the contract to incorporate the requirements via full text or reference. The Contractor shall comply with force protection policies established by the local military authority.

1.6.14. Security Requirements: Contractor personnel performing work under this contract must have a security clearance of SECRET or higher at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254.

1.6.15. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.16. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.16.1. In the event keys (other than master keys) are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government as its option, may replace the affected lock(s) or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock(s) shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.16.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.16.3. Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.17. Special Qualifications:

1.6.17.1. Contractor #1: CISCO Certified Network Associate (CCNA) Wireless Certification Microsoft Certified Systems Administrator (MCSA) Certification

1.6.18. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officer Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any are experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.19. Contracting Officer Representative (COR): A letter of designation will be issued to the COR, copy of which will be sent to the contractor. The (COR) has no authority to make any commitments or changes that affect price, quality, quantity, delivery or other terms and conditions of the contract nor in any way direct the contractor or its subcontractors to operate in conflict with the contract terms and conditions.

1.6.20. Key Personnel: N/A

1.6.21. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractors are required to maintain and display the proper identification at all times while assigned to Bagram Airfield.

1.6.22. Contractor Travel: Contractor personnel shall be issued official travel letters and U.S. Government identification cards. The Contractor is authorized privileges available at U.S. military and DoD facilities, in accordance with the Joint Travel Regulations (JTR). Temporary travel must be approved by the local Communications Squadron Commander and/or COR prior to deployment. Travel duties are estimated to total No More Than 100 man-days per year. Employees must complete CRC CONUS Replacement Center Training in Ft. Benning, GA (https://www.infantry.army.mil/CRC/) or similar location prior to deployment. Contractor representative shall be responsible for coordinating and arranging to attend CRC training prior to initial travel to Bagram as is necessary to comply with a no later than 30 Sep 2018 start date.

1.6.23 Glasses and Contacts: If vision correction is required, contractor personnel shall be required to have two replacement pairs of glasses. The government is not responsible for any irreversible eye damage caused by debris, chemical or other hazards present and the lack of ophthalmologic care caused by wearing contact lenses.

1.6.24. Medications: Other than Force Health Protection Prescription Products (FHPPPs) to be provided to CDF and selected non-CDF, contractor personnel will deploy with a minimum 180-day supply of any required medications obtained at their own expense. The government is not required to provide or replace many medications required for routine treatment of chronic medical conditions, such as high blood pressure, heart conditions, and arthritis. Contractor personnel are required to review both the amount of the medication and its suitability in the foreign area with their personal physician and make any necessary adjustments before deploying. The contractor is responsible for the re-supply of required medications.

1.6.23. Other Direct Costs: Includes travel (outlined in 1.6.22)

1.6.24. Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.25. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.26. Phase in/Phase out period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 30 day phase in/phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.6.27. Personnel Movement Notifications: The duties of this tasking are confined to this location (Bagram AB), so Contractor movement is highly restricted and only necessary in case of emergency (death of family members back home, medical or dental issues, etc.). Communications Squadron leadership shall be notified prior to any movement of Contractor out of this location.

1.6.28. Personal Contact Information: The Contractor shall provide the Communications Squadron/Squadron leadership with accountability information such as communication contact information (cell or land line number) and living location. During hostilities, contingency actions, exercises and MN emergencies, Contractor must be able to be contacted for accountability or technical services purposes.

1.6.29. Inventory of Government furnished equipment and parts: The Contractor shall submit an inventory report of all Government provided equipment and material within 14 days of arrival on-site. This report shall be verified by the local Communications Squadron Commander or his/her designated representative.

1.6.30. Acceptance Plan: Final acceptance shall be completed by the COR. The Contractor’s performance will be evaluated as indicated in his/her contract and/or local Communications Squadron performance requirements. These requirements will be provided to Contractor prior to any evaluations of the Contractor. Squadron leadership will conduct/coordinate reviews with the Contractor to assess contract performance. Reviews may be conducted as directed by the local Communications Squadron. Upon completion of the review, the COR or other designated authority will review performance of the Contractor, identify any problem areas and provide recommendations for improvement.

The on-site Communications Squadron will designate a Quality Assurance Evaluator (QAE). QAEs will evaluate contract personnel under local guidance as applicable and as necessary. Documentation of any evaluations shall be maintained with the Communications Squadron for historical/archival purposes and as required by Electronics Records Management policy. Technical support contracts, checklists, Delivery Orders (DO), and Statements of Work (PWS) may be provided to Contractor if and when available.

1.6.31. Medical and Dental: Medical and Dental care is in accordance with applicable references/rules/regulations.

Emergency and resuscitative care will be provided if required. All costs associated with the treatment and/or transportation of Contractor personnel are reimbursable to the Government. Retired military personnel performing duties as this tasking’s Contractor will be provided Government medical/dental care in accordance to the agreement the Government has with retired military personnel. All non-military-retired personnel must seek routine health care at a medical/dental facility other than the one(s) at this location which will often entail traveling to another country for medical treatment.

1.6.32. Leave: Rest and Relaxation leave (R&R) will be granted up to a maximum of 21 days annually during the duration of this requirement that can be used up to two different occasions. The sum of all two occasions must not exceed the annual 21 day threshold. The contractor assumes all financial responsibility of cost associated with leave.

1.6.33. Base Support: Unless otherwise specified, Contractor personnel shall be eligible for base support equivalent to DoD civilian personnel.

1.6.34. Base Access and Behavior Standards: Due to the sensitive nature of our military presence at deployed locations, local base defense authority or the Communications Squadron Commander or designated representative(s) can be expected to remove base access to personnel should their behavior reflect discredit upon the United States military or represent a risk to the Government. If denied access, the Contractor would be unable to perform his duties.

For such an occurrence, the Contractor shall be replaced as soon as practical and at minimal cost to the Government.

For the purpose of this clause, cause for denial of access could include:

• Failure to respect and observe the laws, customs, and regulations of the host country, including the laws prohibiting access to certain areas of the country to non-Muslims or non-nationals

• Failure to respect and observe military commanding authority and/or base regulations

• Becoming a recognized security threat

• Failure to perform assigned duties

1.6.35. Contractor Coordination: All Contractor personnel performing under this delivery order shall coordinate with the local Communications Squadron Commander (or designated squadron/flight leadership) and execute contract requirements under the guidance of the local Communications Squadron Commander (or his designated leadership personnel). Contractor shall coordinate technical requirements with and respond to the squadron leadership on technical as well as administrative issues. Contractor personnel shall brief squadron leadership on technical performance and any issues that may occur (i.e. projects, personnel, communication outages, etc.).

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER: A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for the surveillance of contractor performance.

2.1.10. QUALITY CONTROL: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK: Monday through Sunday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CDF Contractor Deploying with the Force CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer MN Morale Network OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAE Quality Assurance Evaluator QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TMDE Test Measurement and Diagnostic Equipment TE Technical Exhibit USAF United States Air Force

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government may provide Land Mobile Radio (LMR) or other communications as required. The Contractor will provide the local Communications Squadron Commander or designated representative(s) and COR with personal point of contact information within 2 days of arrival on site.

3.1.2. Transportation: The Government will provide transportation for this position on an as-needed basis.

Due to limitations/shortages in vehicle availability, the Contractor will have use of a vehicle on a first-come, first-served basis because provided transportation will be made available from a pool of vehicles for use by all members of the employing Government unit. Contractors are authorized to receive Government-furnished fuel on base for the Government vehicle(s). Ground transportation is not authorized for travel between bases in Iraq and Afghanistan without written authorization from the COR. Ground transportation in hostile areas must be requested through the local Communications Squadron.

3.2. Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

3.2.3. Berthing: The Government will provide on-base housing. The Contractor shall expect field accommodations. This may or may not be private living quarters, and at no time should the Contractor expect to be berthed in a private room. The Contractor should expect to be berthed in a room with at least one roommate, and possibly more. Although not expected under this delivery order, should the area be deemed safe enough to live off base by the local U.S. military security authorities, and at the direction of the base Commander, the Contractor shall be prepared to support assigned personnel on the economy, with local country sponsorship and local transportation.

3.3. Utilities: The Government will provide all utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. If utilities are furnished, the following is required; The Contractor shall instruct employees in utilities conservation practices; the contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4. Equipment: The Government will provide tools as required for Contractor to perform duties of this tasking. If tools are not available, the Contractor may work with squadron leadership and supply personnel to order/procure tools and other equipment as necessary to perform the duties of this tasking.

3.4.3. Safety Equipment: The Government will provide chemical protective garments and occupational safety equipment as deemed necessary to fulfill duties of this tasking. Any shortages in safety equipment, or new equipment needed as identified by the Contractor, shall be identified to and coordinated with squadron leadership and procured through Base Supply or ordered using Government funds as needed.

3.5. Materials: The Contractor shall be provided access to all technical manuals and required technical material and procedures on site, if such manuals and technical material are available.

3.5.1. The Government will furnish repair parts, components, and modules recommended by Government Technical Manuals and Technical Orders, and commercial manufacturer’s manuals. The Contractor shall replenish repair parts through the use of Government supply system.

3.6. Test Measurement and Diagnostic Equipment (TMDE) Maintenance: The Contractor shall utilize Government Furnished TMDE under all tasks, if needed/as needed. The Contractor shall perform unit level maintenance on TMDE in accordance with applicable technical manuals and ensure it is properly calibrated. This equipment must stay on-base unless written authorization is provided by the local Communications Squadron Commander.

3.7. Transportation of Government Equipment/Material: The Government will be responsible to airfreight/deliver any and all equipment required to the operating location. All customs clearance and costs (if any) will be provided by the USAF.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Secret Facility Clearance: The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industrial Security Clearance Office. The DD 254 is provided as Attachment 1, Part 6.

4.3. Equipment: Contractor may provide personally owned equipment (tools, test equipment, etc.) to perform duties while waiting for Government-procured equipment, but is not required to.

4.4. Medical Insurance: The Contractor shall provide medical insurance to cover the medical needs of personnel assigned to this contract.

PART 5

SPECIFIC TASKS

5. Morale Networking Tasks

5.1. Morale Network Services: The contractor shall provide engineering, operations, maintenance, administration, and management support as indicated in Table 1.1. Contractor Personnel deployed under this effort will be operating under the technical requirements of the PWS and in accordance with local Communications Squadron guidance/policy.

5.2. Morale Network Tasks: The Contractor shall comply with tasks contained in the subject contract and support the day-to-day operations of the local Communications Squadron. The morale network function is operated to provide deployed Air Expeditionary Wing (AEW) personnel a means to communicate with home station, family, and friends.

It is also a means for conducting personal business as necessary to alleviate deployed personnel from placing that network work load on a Government networked workstations. The Contractor needs to have at least CCNA Wireless certification, minimum 3 years’ experience with wireless networks, and be able to perform the customary duties and responsibilities of the Morale Network. Customary duties and responsibilities of maintaining the morale network include:

• Ability to configure, install and troubleshoot Cisco network devices (e.g. 6500 and 3700 series switches)

• Ability to draft, document, and interpret network configurations

• Ability to use Solar Winds to monitor network performance & configuration

• Ability to use Blue Coat Proxy Server to employ policies to protect morale network from internal/external threats

• Ability to use Dynamic Host Control Protocols to construct subnets and control IP addresses

• Ability to install, operate, and troubleshoot all Windows Server platforms

• Ability to operate and troubleshoot CISCO Wireless Services Module (WISM2)

• Ability to maintain and update CISCO WISM2 database

• Ability to adapt to and learn new types of morale network and wireless equipment as required by the Government

• Utilize Cisco Wireless Control System to configure and install Cisco Aeronet Wireless Access

Points

• Utilize Cisco Access Control Server to regulate morale network access to those identified by

Communication Squadron commander via MAC address authentication

• Utilize Blue Coat Packet Shaper to optimize bandwidth utilization and prevent access to unauthorized sites

• Install, configure, and troubleshoot Cisco Wireless Access Points (WAPs)

• Fabricate, terminate, and test CAT 6 network cable

• Install CAT 6 network cable from the Wireless Access Points to the servicing switch

• Provide weekly utilization reports consisting of the following information o Bandwidth utilization o Peak utilization hours o Number of devices connected o Top ten protocols utilized o Bandwidth percentage pertaining to each protocol

• Coordinate scheduled outages with the internet service provider

5.3 Morale Network Engineering and Optimization Tasks: The Contractor shall have a CCNP wireless certification, CCNP routing and switching certification, and a minimum 5 years’ experience with wireless networks for network engineering and optimization duties of the morale network. Network engineering and optimization duties of the morale network include:

Ability to perform wireless network engineering within the current the morale network and any future expansion of the morale network

Ability to optimize wireless routing of the MN to leverage peak performance Ability to integrate/leverage Solar Winds into morale network designs Ability to integrate/leverage Blue Coat Proxy Server into morale network designs Ability to troubleshoot Dynamic Host Control Protocols, IP subnets, and control IP addresses Ability to troubleshoot network design and identify/implement corrective actions Ability to adapt/adjust morale network design to changing network environment

5.4. Morale Network Administration: The Contractor shall provide administration on all the morale network and support Government operations in the day-to-day operations of the Communications Squadron. Military technicians will assist with advanced troubleshooting, installation, and maintenance support as needed and as requested by this tasking’s Contractor.

5.5. Morale Network Equipment Maintenance: The Contractor shall maintain network equipment to support new and emerging requirements. The Contractor shall assist in providing responsive services to include real-time wireless network-level configuration control, wireless network restoration, quality control and performance standards, status reporting, and other actions required by policies, responsibilities and operational procedures IAW the local Communications Squadron guidance, and support all wireless requirements deemed necessary by the Communications Squadron Commander or designated representative(s).

5.6. Network Rights: The Contractor shall be provided network rights and privileges commensurate with the Contractor’s roles and responsibilities. The Contractor is not authorized to delegate network rights and privileges without the approval of the NCC or local base Communications Squadron Commander or designated representative(s).

5.7. Spare parts and Components: When requested by the Government, the Contractor shall provide a list of spare’s and components on hand, as well as a list of additional spares and components recommended to be maintained in order to support the facility and maintain targeted availability.

5.8. Warranty Replacement Agent: The Contractor shall act as an agent of the site anytime items under warranty require replacement, to replace these items utilizing the existing Air Force Post Cutover support contract and/or equipment warranties. The Contractor shall provide all paperwork and documentation to the Government.

5.9. Operational Requirements: The Contractor shall provide preventive, remedial, and corrective maintenance to ensure all morale network equipment is in proper and full operating condition as described by the equipment manufacturer without degradation of service. Any equipment, regardless of whether or not it is providing service at any time shall be maintained as if it were providing service.

5.10. Maintenance Requirements: The Contractor shall assist in performing and documenting PMIs on the morale network systems and associated hardware, including rack mounted UPS, IAW manufacturer’s manuals, and maintain PMI completion documents on file for review by Government officials upon request. The Contractor shall assist communication personnel as requested in creating a schedule to perform and annotate PMIs IAW the equipment commercial manuals and Government TOs. Contractor will maintain the WISM database and provide to the COR a listing of all users and users’ systems within the database, or be able to show the listing within the database or electronically on a computer monitor. The Contractor shall maintain a history log of outages and PMIs (Preventive Maintenance Inspections), and logs pertaining to the morale network’s performance, and outages.

5.11. Monitoring, Troubleshooting and Diagnostics: The Contractor shall monitor and provide recommendations to optimize the morale network system performance. The Contractor shall provide component and system troubleshooting services. Recommendations to correct problems shall be addressed immediately.

Recommendations to modify or optimize existing systems shall be coordinated with the COR. Recommendations to add, remove, or replace existing systems shall be coordinated with the COR prior to further non- local coordination.

5.12. Data Network Systems Backup: The Contractor shall conduct database/software back-ups as needed or as requested by the COR.

5.13. Coordination of Services Outages: The Contractor shall ensure all scheduled service outages are identified and coordinated with the COR. Such outages shall be scheduled at a time which will cause the least inconvenience to users. Prior to the service interruption, a courtesy notification (usually via e-mail) to the AEW morale network users shall be issued.

5.14. Training:

5.14.1. CISCO Certifications for Morale Network Technician: Cisco Certified Network Associate (CCNA) Wireless

Microsoft Certifications: Microsoft Certified Systems Administrator (MCSA)

5.15. Survivability: The Contractor shall provide service restoration to Morale Network components, or coordinate with the Communications Focal Point (CFP) and Communications Squadron network technicians when outages occur. The Government shall provide technical assistance on a prioritized basis (essential network systems will take precedence over non-essential morale network system restoration).

5.16. Unscheduled Maintenance: The Contractor shall monitor the morale network systems to identify outages requiring maintenance and commence appropriate remedial action. Equipment restoration shall be instituted whenever there is a service interruption to a circuit or subscriber service. The Contractor shall augment on site emergency technical maintenance personnel during periods of impending disaster or emergency as directed by the

COR.

5.17. Communications Directive Compliance: The Contractor is responsible for being in compliance with all network, systems, security, and operations associated with DoD, AF, USCENTCOM, and local instructions.

5.18. Morale Network Outages and Issues: The Contractor shall coordinate with the COR to report all issues associated with morale network systems and operations that are beyond the technical expertise and scope of the Contractor. Outages and issues within the technical expertise and scope of the Contractor shall be remedied by the Contractor. The Contractor shall coordinate/confer with the COR on all morale network problems and issues associated with local network and systems. The Contractor shall work directly with the Network Control Center (NCC), Network Management Work center, Tech Control Facility (TCF) and/or CFP for successful resolution.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. Attachments:

Attachment Number

Description & Date of Attachment No. Pages

1 DoD Contract Security Classification Specification - DD Form 254 2 2 Local Communications Squadron Policy (Accountability) 1 3 DoD 8570 96 4 DoD Operational Contract Support – DoDI 3020.41p 51

ATTACHMENT 1

Attachment 1 - DDForm 254.pdf

ATTACHMENT 2

Attachment 2 - 455 ECS Policy Letter_Acc

ATTACHMENT 3

Attachment 4 - DoD 8570_01M.pdf

ATTACHMENT 4

Attachment 5 - DoD_302041p.pdf

6.2. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

PART 7

TECHNICAL EXHIBIT LISTING

7.1. Technical Exhibit 1: - Performance Requirements Summary

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard Performance Threshold

Method of Surveillance

PRS # 1.

The contractor shall provide a listing or show the database listing of all morale network users and their personal equipment (network addresses of equipment). Para 5.10.

Maintain a current listing of the users and their equipment with no errors in logging in to the system and accessing the listings.

Zero deviation from standard Periodic Inspection

PRS # 2

The contractor shall provide log history of all major morale network outages and PMIs. Para 5.10.

Upon request by the COR Zero deviation from standard Periodic Inspection

PRS # 3

The contractor shall provide a working knowledge of morale network equipment, theory, and terminology. Para 5.2.

Maintain constant, current knowledge of the morale network, equipment locations on BAF, and expertise in all areas listed in Para 5.2 of PWS

PRS # 4

The contractor shall provide a working knowledge of the current morale network design and demonstrate current configuration meets optimum performance for morale network users. Para 5.3.

Maintain constant knowledge of the morale network design and implement network changes to ensure peak performance is maintained and demonstrate knowledge and…