W9133L-14-R-0003.doc

Section SF 1449 - CONTINUATION SHEET

Project Manager/Computer Systems Analyst

FFP

FOB: Destination

NET AMT

Data Technician

NET AMT

Real Property Management Tech

NET AMT

Each

Travel

COST

Estimated Cost is $16,000. All travel will be completed IAW JTR guidelines.

ESTIMATED COST

NET AMT

NET AMT

NET AMT

Each

COST

ESTIMATED COST

NET AMT

NET AMT

NET AMT

Each

COST

ESTIMATED COST

STATEMENT OF WORK

PRIDE Administrative Support Services

Statement of Work

1. PURPOSE

1.1 The Army National Guard (ARNG) Installations Division (ARNG-ILI or ILI), located at Building #1, Arlington Hall Station, 111 S. George Mason Drive, Arlington, VA 22204, is responsible for the formulation, management and evaluation of engineering, construction, real property, and topographic matters for the National Guard Bureau (NGB). Our area of responsibility covers all fifty States, three Territories and the District of Columbia. To assist in meeting its staff responsibility, ILI uses the Planning Resource Infrastructure Decision and Evaluation (PRIDE) system as its database of record to support the ARNG’s real property inventory and to account for all ARNG real property assets. PRIDE tracks all real property actions including construction, acquisition, improvement, repair, and disposal of ARNG facilities, each of which may involve complicated sets of approval steps and execution elements. PRIDE is the information system of record used to track all these actions and provide reporting down to users in the states/territories and to other Department of the Army headquarters.

1.2 PRIDE Administration. PRIDE is based on the TRIRIGA 9 commercial-off-the-shelf (COTS) software package. The Contractor must have extensive working knowledge of and actual experience with this COTS package and of the ARNG-specific variant of this software. The Contractor will be required to evaluate potential changes to the PRIDE system, document functional needs, and provide technical design assistance. For the purposes of this Statement of Work, the term “PRIDE” will refer to the current version of PRIDE based on the FacilityCenter 7.x COTS software and the new PRIDE Contractor-based implementation based on TRIRIGA 9 COTS software. The Contractor must have experience in and be able to support PRIDE on both platforms.

1.3 PRIDE Information Technology Management. ARNG-ILI requires information technology assistance in maintenance and support of the PRIDE system. The system requires periodic updates to the TRIRIGA 9 COTS software, documentation on its use, configuration to ARNG business practices, and development of reports and/or interfaces for data transfer. To assist in meeting its reporting responsibilities, ILI has a requirement for information technology management of the tasks described in the Type of Work Needed Section of this document. To ensure continuity with the existing procedures, the existing PRIDE system will be expanded to cover any remaining sites which do not have PRIDE.

1.4 Personnel. The ILI staff estimates that the contractor personnel staff will include a Project Manager and technical service support personnel with expertise in both Army Real Property management and administration, and in data management. The specific composition of a successful offeror’s team will be in accordance with the offer which was selected for award.

1.4.1 Project Manager (PM)/Computer Systems Analyst

1.4.1.1 General. This individual will be expected to demonstrate a thorough understanding of the Department of the Army (DA) and Department of Defense (DoD) regulatory guidance, and provide contractor team leadership. The position is on-site, so that the PM is available to both provide direction and guidance to the Contractor team, and in his/her role as a Computer Systems Analyst assist in computer systems analyses, short-notice taskings and problem resolution. A minimum of two years of directly relevant military real property and facilities management work experience (Department of Defense real property/facilities management experience is most relevant, and Army experience is preferred), with both Information Technology and Facility Management background knowledge of Army organizations and missions, and an understanding of Army Construction and Facility Management Office (CFMO) and/or installation Directorate/Department of Public Works (DPW) procedures is essential. The PM will be expected to provide overall management of the contractor personnel, and also advise ARNG-ILI personnel on COTS TRIRIGA software matters of interest with both on- and off-site NGB, ARNG and State/Territory Governmental personnel. The Government estimates approximately one and one-half (1.5) Fulltime Equivalent (FTE) workers will be required for this position, to work on-site at the Army National Guard Readiness Center (ARNGRC) and provide early morning into late evening coverage, to provide ARNGRC responsiveness to all the States/Territories, across multiple time zones, from Atlantic Standard Time (U.S. Virgin Islands) to Chamorro Standard Time (Guam).

1.4.1.2. Qualifications. Qualifying experience should be based on directly-related Department of Defense real property and facilities management work experience (Army real property/facilities management experience is most relevant), and experience must include extensive knowledge of and working with computer, network hardware and software applications directly related to PRIDE and Army real property/facilities management policies and procedures. This position also requires knowledge of the principles, methods, and techniques used in Web Design. To properly manage the project, the Government assesses the position as necessitating that a successful offeror’s Project Manager have an Associate’s Degree with nine (9) years of direct experience in computer science, engineering, geography, Geographic Information System (GIS), planning, natural resources or other related field; or a Bachelor’s Degree (4 year) in a field of study in the aforementioned fields or closely-related subjects, to include Business Administration, and with five (5) years of directly-related experience; or a Master’s Degree in a field of study in the aforementioned fields or closely-related subjects, to include Business Administration, and with four (4) years of directly-related experience.

1.4.2 Technology Consultants (Titles used for description only, for a common understanding of the positions.)

1.4.2.1 Immediately upon beginning work, the technology consultants will be expected to demonstrate technical expertise in the use of COTS TRIRIGA software, ESRI-ArcGIS software, XML, Unix, Oracle database, PL/SQL programming, CAD Integrator, reporting tools (i.e., PowerSoft, Infomaker, Crystal Reports etc.), Microsoft Office Suite and the ARNG’s Planning Resource Infrastructure Decision and Evaluation System (PRIDE). The proposed individuals will be expected to demonstrate in-depth knowledge of business requirements, data interface design and development, data analysis and migration, application performance monitoring, and unit and system testing. They also need to have demonstrable knowledge of the Facility Management data elements required to support the requirements of the DA and the DoD Information Technology Art Requirements, and perform help desk functions with On/Off site support.

1.4.2.1.1 To properly support the project, the Government assesses the requirements as necessitating that a successful offeror’s Data Technician personnel have as a minimum seven years of directly-related experience, or an Associate’s degree (two year) ) in computer science, engineering, geography, GIS, planning, natural resources, business administration or other related field of study, with four years of directly-related experience; or a Bachelor’s Degree (four year) in the aforementioned fields of study. Personnel must be able to demonstrate knowledge of and expertise in GPS equipment and GIS data collection equipment, be capable of directing field crews, and evaluating data quality and generating progress reports. An extensive knowledge of computers, network hardware, and software applications directly related to the position is essential. This position requires knowledge of the principles, methods, and techniques used in Web Design. The Government estimates that this will require at least one FTE worker on-site, so that subject matter expert personnel are available to assist in short-notice computer systems analyses, taskings and problem resolution. An additional consideration for staffing is to provide from early morning into late evening coverage for ARNG-ILI responsiveness to all the States/Territories, across multiple time zones, from Atlantic Standard Time (U.S. Virgin Islands) to Chamorro Standard Time (Guam).

1.4.2.1.2 To properly support the project, the Government assesses the requirements as necessitating that a successful offeror’s Real Property Management Systems Subject Matter Expert have a Bachelor’s degree (four year) in computer science, engineering, business, geography, GIS, planning, natural resources, environmental science, operations research, or other related field, with ten to twelve (10-12) years of directly-related experience; or a Master’s Degree with eight (8) or more years of directly-related experience, or a PhD with four (4) or more years of directly-related experience; and the offeror’s personnel should also have demonstrated specialized experience providing state-of-the-art solutions in information systems technology (if the particular area of expertise is new state-of-the-art technology, the specialized experience may be less than six years and more consistent with the age of the technology, based on supporting documentation submitted in evidence). The Government would expect that the individual contractor personnel are recognized as experts in the technology being addressed. The Government estimates that this will require at least a half-time FTE (960 hours per year) worker on-site, so that subject matter expert personnel are available to assist in short-notice taskings and preparation of documents, such as responses to general officer, senior Department of Defense or Executive Branch officials, or to members of the Congress.

2. SERVICES

Task 2.1 Document Functional Requirements for the PRIDE System

Assist the ARNG-ILI staff in developing and refining the PRIDE system requirements documents describing the functions to be performed by the PRIDE system. These documents must be kept current as part of the larger PRIDE Change Management Plan implemented to meet DIACAP requirements. These documents also provide the justification for system design and configuration. As more users tax the capabilities and capacities of various modules in the system, additional changes and bugs fixes are identified, requiring documentation of these user requirements.

2.1.2 Functional changes would include:

· Business requirements.

· New graphical user interfaces (GUI) or changes to existing GUIs.

· New reports or changes to existing reports.

· New interfaces or changes to existing interfaces with other state, NGB, DA, or DOD systems.

· Implementation of currently unused modules in the COTS TRIRIGA software.

2.1.3 Functional requirement changes will be managed through the PRIDE Change Management process. Requests for changes or improvements in functionality may come as a result of help desk tickets, training session feedback, new reporting requirements, or other needs identified by technical staff. To support the ARNG-ILI PRIDE Manager, Contractor staff will conduct interviews with ARNG and state personnel to determine the functional requirements of these requested changes to meet ARNG business processes, and the Contractor will develop and document specific business process changes to implement proposed configuration changes of the PRIDE system to meet this need, once such changes or improvements are approved.

2.1.4 Contractor personnel will serve as a functional and technical advisors to the PRIDE Configuration Control Board (CCB) and the PRIDE Engineering Review Board (ERB). Contractor personnel must be intimately familiar with ARNG business processes to evaluate impacts of proposed system configuration changes on the PRIDE system. The Contractor will analyze the impact of the change on system and provide recommendations to the ILI PRIDE Program Manager, CCB, and the ERB on change implementation.

2.1.5 Contractor personnel will conduct multiple interviews with appropriate subject matter experts and PRIDE system users. Information collected during these interviews will be synthesized into reports, issue discussion papers, flowcharts, process maps, and mock input screens or reports. Documents may require one or more reviews, either individually or through meetings and teleconferences, to ensure the functional requirements are clearly described.

2.1.6 The Government will provide functional requirements documents to the PRIDE technical support team for their technical assessment of the technical feasibility, within the PRIDE system, of achieving the desired PRIDE functionality. The Contractor shall provide system configuration support at the request of the ILI PRIDE system technical lead. This may include reviews of technical documents, meetings to review technical design, and development of prototype solutions in a test environment. The Contractor will make final adjustments to functional requirements based on final system configuration.

2.1.7 The Contractor will provide functional requirements for integration of PRIDE application with ESRI-based GIS products. The Contractor must demonstrate experience in developing and maintaining ARNG facilities GIS applications used in the states to integrate GIS and PRIDE. Contractor personnel will interview ARNG and state GIS users to develop requirements or changes for the GIS to PRIDE integration. The Contractor will document these requirements for review by the ILI Facilities Government GIS program manager.

Task 2.2 Provide PRIDE Training and Communications - PRIDE system training support services. This includes all aspects of the training system, including training state/territory and ARNG staff in the use of the PRIDE system. Specifically, this includes:

2.2.1 Development of training materials and PRIDE system knowledge education – the Contractor will develop, or facilitate the development by other authorized system users, training materials such as user manuals, PowerPoint presentations, and quick reference guides for use of the PRIDE Project Management and Maintenance Management system. The Contractor will provide support to the ARNG-ILI PRIDE Manager for educating operators or transferring knowledge on the TRIRIGA systems.

2.2.2 Conduct or facilitate PRIDE classes and training – the Contractor will conduct classes on the use of all PRIDE modules as required by the ARNG-ILI PRIDE Manager, as scheduled at specified venues. These venues include, but are not limited to, classes and workshops at the annual Construction and Facilities Management Office (CFMO) Programming Guidance Course (at the Professional Education Center (PEC) in Little Rock, Arkansas, or other locations as specified) and at regional training sites. The contractor will also support the ARNG-ILI PRIDE Manager by providing technical and administrative support to state/territory or other Government trainers conducting PRIDE classes. This may include classroom setup, presentation material development, scheduling, and other logistics support. Training is normally conducted in facilities at many venues, to include but not limited to national, regional, and state/territory training events, webinars such as Defense Connect Online, and the built-in “Help” functionality in PRIDE; the Contractor can anticipate participating in any and all of these.

2.2.3 Conduct PRIDE assistance visits – the Contractor will support the ARNG-ILI PRIDE Manager in his/her responsibilities to conduct PRIDE assistance visits. These visits typically last one week and provide training to state/territory users on the use of all PRIDE system modules, including real property, project management, and maintenance management. This includes visits to develop maintenance management business process and functional requirements for implementing the PRIDE maintenance management module specifically for that state/territory. It would also include visits to assist in the validation and joining of GIS data with the PRIDE database.

2.2.4 Facilitate PRIDE Communications – the Contractor will develop presentations, information papers, white papers, newsletter articles and other technical documentation to communicate changes and functionality in the PRIDE system to the community of users. The Contractor also must be able to present information at various conferences and meetings. The Contractor will also facilitate communications with the PRIDE Advisory Committee (PAC), assist with meeting notices, communicate with the sub-committees and facilitate discussions at PAC meetings. The Contractor must develop and maintain positive and effective working relationships with state/territory users and the PRIDE Advisory Committee leadership.

2.2.5 Provide Help-Desk Assistance – The Contractor will assist the PRIDE Help-Desk in the resolution of service tickets on advanced topics and problems. The Contractor will also assist in communications with IBM regarding TRIRIGA issues for ARNG-ILI.

2.2.6 Provide Hosting site – The hosting element will allow for a TRIRIGA environment that is hosted in the .com electronic environment. There is a need for an electronic environment which is separate from the production data environment to further fine-tune tools, test data loads, and support training. Also, this environment is needed for states/territories to test new functionality. All this must be of no risk of corruption to the data for the "real" or production environment data.

Task 2.3 Application Maintenance

2.3.1 PRIDE system administration in support of the PRIDE technical team. Services include but are not necessarily limited to:

· Monitor life cycle maintenance on PRIDE (TRIRIGA’s software) and the CAD Integrator for AutoCAD.

· Install patches, upgrades, service packs to the COTS TRIRGA software.

· Recommend hardware configurations, requirements, or upgrades.

· Assist in troubleshooting issues relating to PRIDE Help-Desk tickets.

· Provide technical assistance to PRIDE and ARNG teams in meeting DIACAP and IA requirements.

· Provide technical assistance in maintenance of the PRIDE system servers.

· Provide information on network speed, performance, and alternative solutions for systems design to improve system performance to include “Off Site” hosting of the ARNG PRIDE production environment.

· Research other database/network applications and settings such as Microsoft Windows and LINUX for application to ARNG-ILI systems.

· Provide SME resources for system issue tracking in network monitoring tools.

2.3.2 All the above items are in support of the ARNG-ILI PRIDE Manager and technical team and may require meetings with the ARNG Information Management (ARNG-IMS) staff to coordinate hardware configuration, testing, documentation, and compliance issues resolution.

2.3.3 The Contractor will assist in the migration of servers from one network to another, and testing of different database and network configurations as the ARNG implements the Enterprise Processing Center in an effort to improve general network performance and meet increasing security requirements. The Contractor will update the documentation required for the maintenance of security certifications and authorizations.

2.3.4 The Contractor will provide support for the development and documentation of interfaces between other systems and PRIDE. This includes, but is not limited to, HQIIS, GFEBS, ISR, and RPLANS. The Contractor personnel are the technical Subject Matter Experts (SME) for the ARNG-ILI in working interface development with other DA, DOD, and state/territory agencies. This also includes the development and maintenance of the Real Property Inventory Requirements (RPIR) compliance documentation for OSD. The Contractor will assist the ARNG-ILI staff to develop RPIR documents in compliance with OSD requirements and OACSIM guidance.

2.3.5 Create new report tables, interface tables, or standard reports within PRIDE as may be necessary to provide information to agencies within the ARNG or external to the ARNG. The Contractor will provide services for conversion of legacy system data or other external systems data for global inserts or updates of data within PRIDE.

2.3.6 Provide documentation of system changes or enhancements made by Contractor personnel, and, when required, update system documentation and user manuals.

3. DELIVERABLES – The Contractor shall provide the following deliverables to the Contracting Officer’s Representative (COR) as indicated:

3.1 Systems Reporting and Project Planning

3.1.1 Systems Error and/or Non-Compliance Report – Within two working days of a Systems Error or Non-Compliant Event, the Contractor shall provide to the Contracting Officer’s Representative (COR) a memorandum for record (MFR) report in sufficient detail to enable systems engineers and technicians to identify the issue, and include recommendations for correcting the issue or for bringing ARNG-ILI PRIDE systems into compliance with RPIR and IT requirements outlined in applicable DA and DoD guidance. This report is required if a reportable event occurs.

3.1.2 Special Systems Projects Plan – The Systems Error or Non-Compliant Event Reports may identify PRIDE systems problems or issues which may require that the Government and Contractor focus on providing a solution. In such an event, the Contractor shall provide a plan for resolving the problem or issue. The COR will review this plan to ensure recommendations are in accordance with DA and OSD compliance objectives and that the proposed solution is adequate to meet ARNG-ILI objectives.

3.1.3 Trip Reports – The Contactor shall provide a trip report after each IT site assistance visit. Trips reports shall be in the format specified by the COR and submitted to the CFMO personnel of the state/territory receiving the visit within five (5) calendar days after the visit is completed. The state will be given a minimum of three (3) calendar days to review and comment on the report. Upon the completion of review by state personnel, the Contractor shall submit the final report to the COR within fourteen (14) calendar days.

3.1.4 COR Monthly Status and In Progress Review – In addition to the documentation and reports required elsewhere in this section, the Contractor will provide the COR with an in progress review no later than ten working days after the beginning of the month, including a summary of IT actions accomplished during the past month and actions planned for the next. The in-progress review will include objectives accomplished to-date, expectations for meeting objectives, and any problems or issues that could affect completion of objectives.

3.1.5 Survey Results Report – Within fourteen (14) calendar days of the completion of any survey and data analyses required in Sub-paragraphs 2.1.7 and/or 2.2.3 of the of GIS data and the PRIDE database Real Property Data Integrity Support Section of this document, the Contractor shall provide a report of the survey findings and data analysis to the COR.

3.1.6 Technical Documentation – The Contractor shall provide IT technical documentations to the COR for all functional requirement, implementation, development, migration, interfaces, and other changes that the Contractor may make to the PRIDE system in order to keep it compliant and functional. Updates to the User manuals and any other IT SOP manuals (when required) will be in the form specified by the COR and will be delivered in both Microsoft Office Suite and PDF copies.

The contractor provides the following:

· PRIDE RPIR compliance documents

· Interface requirements documents

· Risk Management Plan ( Assessment of Risks, Action Items, Issues)

· User Acceptance Testing and/or Functional Testing Plan

· PRIDE class presentation materials

· Class evaluations completed by students in the class

· PRIDE newsletter articles

· PRIDE presentations and white papers

· Provide Helpdesk Scripts

· Functional requirements Change Management process

· Assessments Configuration Control Board

· All documents to IMS data warehouse system for storage

3.2 Governmental Quality & Content Review – The reports shall be delivered by the 10th of each month, in the format and manner specified by the COR, and the Government will have fourteen (14) calendar days from the date of submission to review each deliverable. The Government will accept or reject the deliverable, based on the Quality and Content as required by law, regulation or other policy guidance, which shall be provided to the Contractor. In the event of rejection of any deliverable, the COR will provide the specific reasons why the deliverable is being rejected and shall notify the contractor in writing. The Contractor shall have fourteen (14) calendar days in which to correct the rejected deliverable and resubmit it for acceptance.

4. TRAVEL – Any travel must be requested in writing in advance, for written approval from the COR. Contractor personnel shall use the travel request form specified by the COR or otherwise provide the details in their request to the COR in the manner specified. If more than one COR is appointed, each COR is only authorized to approve travel for the personnel supporting their respective efforts and within the awarded amounts. The COR will maintain a file with these travel requests, and they will be used to cross-reference charges on the monthly invoices. The final approval and details of the requested trips will be forwarded to the COR.

PERIOD OF PERFORMANCE:

Base Period: Date of Award, for One Calendar Year Option Year 1: TBD Option Year 2: TBD TYPE OF CONTRACT: This will be a FIRM FIXED PRICE contract, to be administered and managed as a Fixed Price Labor-Hour contract for contractor personnel reporting purposes, with Reimbursement for Travel IAW JTR AND ODCs.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

DELIVERY INFORMATION

04-JAN-2015

SEE SCHEDULE

SEE SCHEDULE

ARLINGTON VA

W56R0K

04-JAN-2015

W56R0K

04-JAN-2015

W56R0K

04-JAN-2015

W56R0K

04-JAN-2016

W56R0K

04-JAN-2016

W56R0K

04-JAN-2016

SEE SCHEDULE

SEE SCHEDULE

ARLINGTON VA

W56R0K

04-JAN-2017

W56R0K

04-JAN-2017

W56R0K

04-JAN-2017

W56R0K

04-JAN-2017

W56R0K

CLAUSES INCORPORATED BY REFERENCE

CLAUSES INCORPORATED BY FULL TEXT

52.204-2 SECURITY REQUIREMENTS (AUG 1996)

(a) This clause applies to the extent that this contract involves access to information classified "Confidential," "Secret," or "Top Secret."

(b) The Contractor shall comply with (1) the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DOD 5220.22-M); and (2) any revisions to that manual, notice of which has been furnished to the Contractor.

(c) If, subsequent to the date of this contract, the security classification or security requirements under this contract are changed by the Government and if the changes cause an increase or decrease in security costs or otherwise affect any other term or condition of this contract, the contract shall be subject to an equitable adjustment as if the changes were directed under the Changes clause of this contract.

(d) The Contractor agrees to insert terms that conform substantially to the language of this clause, including this paragraph (d) but excluding any reference to the Changes clause of this contract, in all subcontracts under this contract that involve access to classified information.

(End of clause)

52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (JAN 2011)

(a) The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

(b) The Contractor shall account for all forms of Government-provided identification issued to the Contractor employees in connection with performance under this contract. The Contractor shall return such identification to the issuing agency at the earliest of any of the following, unless otherwise determined by the Government:

(1) When no longer needed for contract performance.

(2) Upon completion of the Contractor employee's employment.

(3) Upon contract completion or termination.

(c) The Contracting Officer may delay final payment under a contract if the Contractor fails to comply with these requirements.

(d) The Contractor shall insert the substance of this clause, including this paragraph (d), in all subcontracts when the subcontractor`s employees are required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system. It shall be the responsibility of the prime Contractor to return such identification to the issuing agency in accordance with the terms set forth in paragraph (b) of this section, unless otherwise approved in writing by the Contracting Officer.

(End of Clause)

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) AND QUALITY CONTROL

PERFORMANCE OBJECTIVE:

Activities are completed on time and within budget and appraisal/analysis reports (product/deliverable) are submitted which are sufficient to satisfy AAA Audit and support the decision-making process of senior ARNG-ILI managers.

Performance Measures

Performance Expectations

a) Accuracy/Validation

a) in accordance with the Standard/Protocol

b) Timely

b) 95% of the time, within plus 10% of time estimate

c) Quality of Data

c) 90% of the time, data gathered for final reports reflect appropriate levels of robust performance and data collection which provides sufficient progress toward compliance with ARNG CFOA Regulations

d) Quality of Reports/Documents

d) 100% of the time written suitable for presentation.

Draft Quality Assurance Surveillance Plan. In accordance with FAR 37.604 the contractor shall submit within 30 days after award, a recommended (detailed) technical management plan describing the process that will be used to ensure that ARNG is receiving the services contracted for Statement of Objectives. The QASP should, at a minimum, contain the following elements: a schedule for surveillance, the method of surveillance, the standards by which the services will be compared and incentives for exceeding the standards. The Government reserves the right to change elements of the proposed QASP at any time. This will serve to ensure that the appropriate areas of the program are measured for determining success, and that the results obtained are meaningful to the program. This document shall be reviewed and updated by the Government to be incorporated into the contract within 30 days after receipt for contractor information purposes only

Quality Control Plan. The contractor shall develop, implement, and maintain a Quality Control Plan (QCP) to ensure that services provided meet or exceed the requirements of this Statement of Objectives. Changes to the approved QCP must also be submitted and approved by CO, with input from the COR or COTR(s), prior to use. The Quality Control Plan must be submitted with the offeror’s proposal. At a minimum the QCP should include the following elements:

Contractor's corporate policy for quality control.

Job titles/qualifications of personnel performing quality control.

Description of an inspection system for services required by the contract.

Methods for identifying deficiencies in the quality of service provided.

Specify areas that will be inspected and how they often those areas will be evaluated (scheduled, unscheduled, etc.).

Description of a customer feedback program to include a quarterly customer survey (‘customer’ here means the COTRs and system users).

Description of a communication plan with the Government to evaluate contract performance.

QCP Documentation. Results from quality control inspections performed in accordance with the QCP will be used to determine the effectiveness of the contractor's performance. The contractor must develop a method for identifying deficiencies along with remedial action taken to improve performance. The contractor must establish and maintain records of all quality control inspections and corrective actions taken throughout the term of the contract, and for the period after contract completion until final settlement of any claims under this contract, and be made available to the government upon request.

CONTRACTOR MANPOWER REPORTING

Contractor Manpower Reporting Application reporting, pursuant to Secretary of the Army policy, is being used by the Department of the Army to comply with most of the reporting required by the National Defense Authorization Act for FY 2008, Section 807.

INSTRUCTIONS TO OFFEROR

Professional and Technical Services to Support the

Planning Resource for Infrastructure and Evaluation (PRIDE)

Instructions to OfferorPRIVATE

1.0. There are only two acceptable methods to deliver the proposal: Mail (USPS, FedEx, UPS, DHL) or hand delivery. No facsimiles or e-mail submissions will be accepted. Offerors shall submit proposals (3 hard copies and 1 set of CDs) in a sealed package and shall clearly mark the outer portion of the sealed package with the address specified below:

National Guard Bureau

NGB-ZC-AQ; 4th Floor

ATTN: David G. Gruenbaum 111 George Mason Dr

Arlington, VA 22204-1373

Parking at and around Arlington Hall Station is non-existent or limited and visitors will be screened. Offerors who elect to hand deliver proposals should take into account the limited /no parking situation and the extra time needed to pass through security before they will be allowed to hand-deliver a proposal.

1.1 Questions regarding any aspect of this solicitation must be e-mailed to Mr. David G. Gruenbaum; 4david.g.gruenbaum.civ@mail.mil.

Proposal Submission Deadline

04:00 PM EDT; June 9, 2014

2.0. Proposal Organization. Offerors shall provide a proposal in response to the SOW. A complete proposal consists of Tabs A, B and C bound in a single volume; supporting cost/price data on a CD-ROM.

Proposal Organization

Volume I, Tab A: Technical and Management Proposal

Volume I, Tab B: Past Performance Proposal

Volume I, Tab C: Draft Quality Control Plan

Volume II: Price Proposal and Auxiliary Cost Data: Supporting cost/price data and Excel spreadsheets

3.0. Number of Copies. The offeror shall submit One (1) CD electronic and three (3) hardcopies of Volume I and One (1) hardcopy of Volume II with One (1) CD. The offeror shall submit electronic proposal copies on virus free and properly labeled CD-ROMs. Thumb drives are not permitted. In the event of discrepancies between the hardcopy and electronic copy versions, the hardcopy version will take precedence over the electronic copy version.

3.1. The length of the response is limited as identified below:

Proposal Section Page Limitation

FORMCHECKBOX

Technical and Management 50

Past Performance Information 5

Quality Control Plan 15

Price/Cost Response N/A

Résumés of Key Personnel are limited to two pages each (if required by SOW). Cover sheets, table of contents, tab dividers, glossaries (terms, abbreviations, and acronyms), blank pages, and résumés, Quality Control Plan, Quality Assurance Surveillance Plan are not included in the page counts.

4.0 Volume I: Technical Management, Past Performance, and Draft Quality Assurance Surveillance Plan. When submitting your response for consideration, please ensure that all of the following items are submitted. Failure to do so could result in your response not being considered. Responses shall be presented in such a manner that it clearly addresses the requirements of the SOW. Responses that are overly verbose or include marketing material may distract the evaluators’ ability to ascertain compliance with the SOW.

4.1. TAB A: Technical and Management.

The offeror shall use the SOW as a basis to prepare a specific and comprehensive Technical and Management proposal. The Government will evaluate the proposal against the Technical and Management factor as defined in the Evaluation Factors section. All the requirements specified in the solicitation are mandatory. The offeror shall propose and describe the tasks the offeror will perform. In addition, the offeror shall prepare a basis of estimate that includes the labor category performing the work, and number of labor hours required by labor category. The offeror shall also characterize, if required, any hardware, software, and systems. In addition, offerors shall discuss their management and corporate capabilities.

Additional guidance is as follows:

(a) The offeror shall discuss their proposed process and procedures to plan and perform the work required to achieve all of the tasks specified in the Statement of Work.

(b) The offeror shall provide an organization chart that shall identify staff and key personnel positions

(c) The offeror shall submit résumés for all key personnel. The offeror shall describe their roles and responsibilities

(d) The offeror shall describe existing policies and procedures that the offeror will use in the operation of the contract, including the management of subcontractors and the process of obtaining Government review and approval

(e) The offeror shall describe their supporting management and billing systems and their compliance with Government requirements

(f) The offeror shall provide evidence of its corporate stability such as length of time in business, both for the corporation and for the organization performing the work, and history of corporate growth

(g) The offeror shall explain their methods for managing subcontractors.

4.2. TAB B: Past Performance.

The offeror shall submit a past performance proposal describing recent and relevant past performance. Project citations to past projects should support the offeror’s capabilities to accomplish Government goals and SOW activities.

The offeror shall cite and discuss a minimum of three past projects, customers, and efforts that are relevant to this proposal. The offeror shall use citations to demonstrate the offeror’s abilities to accomplish the proposal work.

The offeror shall include project information such as the project, customer, key personnel, contact information, and relevant subcontractor support. The Government may contact former clients, business associates, Government agencies, and/or access available electronic databases to obtain additional information. If past projects had problems, the offeror shall highlight the problems and their corrective actions to address the problems and satisfy the customer.

Additional guidance is as follows:

(a) Past performance citations shall be applicable to the offeror’s proposed approach to achieve the SOW.

(b) The offeror shall include project information such as the project, customer, key personnel and contact information. The Government may contact former clients, business associates, Government agencies, and/or access available electronic databases to obtain additional information. If past projects had problems, the offeror shall highlight the problems and their corrective actions to address the problems and satisfy the customer.

(c) Past performance citations shall be for contracts or tasks within the past three years and be of at least six months duration; may include work performed for federal, state, and local government and commercial firms; and may include work performed as a prime contractor, team member, or subcontractor.

(d) Offeror lacking direct relevant past performance and/or experience shall provide citations and discuss projects that nearest approximate the type of work, complexity, size or work that otherwise demonstrates the quality of the work they can provide.

(e) The Government expects offerors to forward the following Past Performance Questionnaire to the COR or customer for each project:

PAST PERFORMANCE QUESTIONNAIRE

PAST PERFORMANCE QUESTIONNAIRE

Army National Guard PRIDE Technical Support.

(Please have your references complete and email to the POC below).

W9133L-14-R-0003

POC: Mr. David G. Gruenbaum, Contract Specialist, david.g.gruenbaum.civ@mail.mil

DUE: Date shown in Block 8 of the SF 1449

NO EXCEPTIONS

(Note: No cover sheet required)

I. Evaluation of Offeror:

Company/Division Providing Services: ________________________________________________________________________

Address: ________________________________________________________________________

Description of Services Provided: ________________________________________________________________________

Contract Number: _____________________ Dollar Value (Annual): _______________

Performance Period: ___________________ Performance Location: ______________

Type of Contract:

Check One:

Fixed Price ______ Cost Reimbursement ______ Other (Please Specify) ____________

Check One:

Negotiated ______ Sealed Bid ______Competitive ______________________________

Non-Competitive _________________________________________________________

Basis of Payment:

Commodity ______ Labor/Equipment Hours ___________________________________

Other (specify) ___________________________________________________________

Type & Extent of Subcontracting: ________________________________________________________________________

II. Evaluated by:

Company/Organization/Address: ________________________________________________________________________

Name & Title: ________________________________________________________________________

Signature: _____________________________________________________________________

Date: ________________________________________________________________________

Telephone: ____________________________________________________________________

FAX: ________________________________________________________________________

III. Evaluation:

Please answer questions 1 through 14 using the following criteria. Circle only one response per question. For elements rated "unsatisfactory", please comment on the specific problem(s) or performance failure(s) that prompted this rating.

4 - Exceptional: Performance met and exceeded many of the contractual requirements to the organization's benefit. The contractual performance of the element being evaluated was accomplished with few minor problems for which corrective actions were highly effective.

3 - Very Good: Performance met and exceeded some to the contractual requirements to the organization's benefit. The contractual performance of the element being evaluated was accomplished with some minor problems for which corrective actions were effective.

2 - Satisfactory: Performance met contractual requirements. The contractual performance of the element being evaluated was accomplished with some minor problems for which corrective actions were satisfactory.

1 – Marginal: Performance barely met contractual requirements. The contractual performance of the element being evaluated reflects a serious problem for which corrective actions have not yet been identified, appear only marginally effective or were not fully implemented.

0 – Unsatisfactory: Performance did not meet some contractual requirement and recovery is not likely in a timely manner. The contractual performance of the element being evaluated reflects serious problems for which corrective actions were ineffective.

N/A: Not Applicable or not observed.

1. Evaluate the contractor's overall commitment to quality performance and customer satisfaction.

4 3 2 1 0 N/A

Comment:

2. Evaluate the contractor's overall technical competence.

4 3 2 1 0 N/A

Comment:

3. Evaluate the contractor's cooperation and willingness to work as a team (with your personnel, other contractors, etc.).

4 3 2 1 0 N/A

Comment:

4. Evaluate the contractor's compliance with contractual requirements.

4 3 2 1 0 N/A

Comment:

5. Evaluate the contractor's responsiveness to contract, program and/or schedule changes.

4 3 2 1 0 N/A

Comment:

6. Evaluate the effectiveness of the contractor's overall quality control procedures.

4 3 2 1 0 N/A

Comment:

7. Evaluate the effectiveness of the contractor's safety program or efforts.

4 3 2 1 0 N/A

Comment:

8. Evaluate the effectiveness of the contractor's on-site management and supervision.

4 3 2 1 0 N/A

Comment:

9. Evaluate the contractor's ability to overcome technical problems, labor issues, and/or other performance difficulties.

4 3 2 1 0 N/A

Comment:

10. Evaluate the contractor's ability to plan and conduct operations in the most cost effective manner.

4 3 2 1 0 N/A

Comment:

11. Evaluate the contractor's ability to adhere to schedules and complete work on time.

4 3 2 1 0 N/A

Comment:

12. Evaluate the quality and stability of the contractor's workforce.

4 3 2 1 0 N/A

Comment:

13. Evaluate the availability, adequacy and suitability of the contractor's staffing for the work required.

4 3 2 1 0 N/A

Comment:

14. Evaluate the availability, adequacy and suitability of the contractor's gear and equipment for the work required.

4 3 2 1 0 N/A

Comment:

TAB C: Draft Quality Control Plan.

The offeror shall use the SOW as a basis to prepare a Draft Quality Control Plan. NGB directs the reader to the SOW.

5.0

VOLUME II:

5.1

PRICE:

The offeror shall submit a price proposal describing proposed cost and pricing data for contract performance. The price proposal shall include a basis of estimate, describe the rationale, and relate cost to the technical and management proposal. The offeror shall state all ground rules and assumptions used to derive, develop, or calculate costs and prices. In addition, the offeror shall discuss any exception or condition to the ground rules and assumptions specified in the solicitation and the corresponding rationale for the exception or condition.

Additional guidance is as follows:

(a) The offeror shall clearly explain their approach to deriving and calculating proposal price, including labor and non-labor resources, and prices such as materials, equipment, software, hardware, and travel.

(b) The offeror shall provide basis of estimate information that is consistent with and traceable to the offeror’s Technical and Management approach. This includes describing the tasks identified in the Technical and Management proposal and labor hours (by labor category) required to complete those tasks.

(c) The offeror shall not bundle prices for any proposed tasks or items. The Government may reject any exceptions to this requirement.

(d) The offeror shall use Microsoft Excel to calculate and produce all price and cost tables used in the price proposal. The offeror shall submit supporting price and cost data that the offeror used to develop pricing and costs. This data shall include the Excel spreadsheet versions of all cost and price tables and data included in the Price proposal. It also includes an Excel version of the basis of estimate that includes all the tasks and cost calculations.

EVALUATION OF OFFERS

Professional and Technical Services to Support the

Planning Resource for Infrastructure and Evaluation (PRIDE)

Evaluation Criteria

1. Overview. The Government intends to award to the offeror whose proposal provides the best value to the Government based upon a comprehensive assessment of the evaluation factors.

2. Basis for Award. The Government intends to issue a single contract under this request. The solicitation is for a Base Period, plus two Option Periods, and possibly an additional six (6) months to the responsible offeror whose offer presents the best overall value to the Government on the bases of (1) the merits of the offer, and (2) the offeror’s capabilities, as explained below. Offerors that do not meet the requirements of acceptability will be considered non-responsive and will not be evaluated for award.

3. Evaluation. Proposals will be…