Sect._M_-_Best_Value_for_-14-R-0003_PRIDE_Admin_Spt_Services_-_27_May_2014.doc

SECTION M - EVALUATION FACTORS FOR AWARD

1. This is a request for a proposal in response to Solicitation W9133L-14-R-0003, Planning Resource Infrastructure Decision and Evaluation (PRIDE) Administrative Support Services.

2. Basis for Award. The Government intends to issue a single contract under this request. The solicitation is for a Base Period, plus two Option Periods, and possibly an additional six (6) months to the responsible offeror whose offer presents the best overall value to the Government on the bases of (1) the merits of the offer, and (2) the offeror’s capabilities, as explained below. Offerors that do not meet the requirements of acceptability will be considered non-responsive and will not be evaluated for award.

3. Evaluation. Proposals will be evaluated by the Government on the basis of best overall value to the Government, (FAR) 15.101-2. The Government intends to award the work specified in the solicitation without discussions; however, the Government reserves the right to enter into discussions if it is later deemed advantageous. Offerors may be given the opportunity to clarify certain aspects of proposals or to resolve minor or clerical errors.

4. Methods of Proposal Evaluation – General. The proposals submitted will be evaluated by the Government on the basis of three factors – Technical and Management (Factor 1), Past Performance (Factor 2), and Price (Factor 3). Evaluations of all factors will be used to determine the best overall value for the Government. Factor 1 is more important than Factor 2. Factor 2 is more important than factor 3. Factors 1 and 2, when combined, are significantly more important than Factor 3.

A. Factor 1 – Technical and Management.

There are four subfactors under Factor 1. They are listed in descending order of importance; that is, Subfactor 1 (Qualification of Personnel), is more important than Subfactor 2 (Experience in Managing and Performing Similar Work). Subfactor 2 is more important than Subfactor 3 (Understanding the Requirement). Finally, Subfactor 3 is more important than Subfactor 4 (Quality Assurance Plan). The overall Factor 1 rating will be assessed based on the evaluation of the Subfactors. In terms of the Subfactors, the Government will be looking for the following:

Sub-Factor 1 – Qualifications of Personnel. The offer will be evaluated to determine if the qualifications of the technical personnel demonstrate the ability to successfully perform this contract in accordance with the Performance Work Statement.

Sub-Factor 2 – Experience in Managing & Performing Similar Work. The offer will be evaluated to determine the experience that the offeror has in terms of managing and performing similar work. The Government will pay particular attention to the offeror’s experience and demonstrated capability in terms of similar work. The Government will also pay particular attention to the offeror’s experience in terms of technical approach, organization’s resources, and implementation of management controls employed to meet the price, performance and schedule requirements.

SubFactor 3 – Understanding of the Requirements. The offeror will be evaluated in terms of the degree to which the offer reflects a sound understanding of the requirements. This subfactor will pay particular attention to the offeror’s understanding of the requirement in terms of defining and recommending manning and funding objectives.

Subfactor 4: Quality Assurance Plan. The Government will evaluate the quality of the offeror’s proposed Quality Assurance Plan. This should include “report” and “In-Process” requirements. In addition to the quality of the Quality Assurance Plan itself, the Government will evaluate the degree to which any such plan places an unnecessary burden on the ARNG units or COR. The Government understands that there will be some burden, however, the Government will negatively view those plans that appear to place an “unnecessary” burden on the Government in this regard.

Offerors will receive an adjectival rating of “Outstanding”, “Good”, “Acceptable”, “Marginal” or “Unacceptable” for each of the four Subfactors under Factor 1. The offerors will also receive one of these adjectival ratings for an overall rating for Factor 1. The adjectival ratings, and their descriptions are as follows:

Technical & Management Ratings

B. Factor 2 - Past Performance Evaluation

The past performance evaluation results in an assessment of the offeror’s probability of meeting the solicitation requirements. The past performance evaluation considers each offeror's demonstrated recent and relevant record of performance in supplying products and services that meet the contract’s requirements. One performance confidence assessment rating is assigned for each offeror for each sub-factor and overall factor after evaluating the offeror's recent past performance, focusing on performance that is relevant to the contract requirements.

There are two aspects to the past performance evaluation. The first is to evaluate the offeror’s past performance to determine how relevant a recent effort accomplished by the offeror is to the effort to be acquired through the source selection.

In establishing what is relevant for the acquisition, consideration should be given to those aspects of an offeror’s contract history that would give the greatest ability to measure whether the offeror will satisfy the current procurement. Common aspects of relevancy include similarity of service/support, complexity, dollar value, contract type, and degree of subcontract/teaming.

There are four levels of relevancy as shown in the table below:

Past Performance Relevancy Ratings

scope and magnitude of effort and complexities this solicitation requires

magnitude of effort and complexities this solicitation requires

magnitude of effort and complexities this solicitation requires

and magnitude of effort and complexities this solicitation requires

The second aspect of the past performance evaluation is to determine how well the contractor performed on the contracts. The past performance evaluation performed in support of a current source selection does not establish, create, or change the existing record and history of the offeror’s past performance on past contracts; rather, the past performance evaluation process gathers information from customers on how well the offeror performed those past contracts.

Performance Confidence Assessments

If an offeror does not have any past performance relevant to the solicitation, the Government will assess the offeror’s Past Performance Risk as Unknown, which is neither favorable nor unfavorable. However, in this case, the offeror shall provide an explanation in their Past Performance volume as to why they do not have any relevant past performance and/or experience related the scope of the work defined in the Performance Work Statement. The Government may reject a proposal if an offeror has past performance information, but fails to submit it.

Factor 3 – Price

Offerors' price proposals will be evaluated to determine appropriatness and reasonableness. Prices, which are excessively high or low, may be considered unrealistic and unreasonable, and the proposal may receive no further consideration

5. Please provide a proposal that includes detailed pricing information NLT 16:00 pm EDT on Monday, 9 June 2014, in accordance with Section L – Instructions, Conditions and Notices to Bidders.

Past Performance Questionnaire

The organization named below is asking you to be a past performance reference by completing this questionnaire. The Government refers to this organization as the Offeror. You are the client.

This questionnaire is part of the offeror’s response in a Government source selection. By requesting you to complete this questionnaire, the offeror intends to use you as a reference for Government source selection evaluation purposes. The Government considers the information you provide here to be Source Selection Sensitive and confidential. The Government intends to use this data only for this source selection.

The Government asks that your answers to questions be honest and forthright, and that they be based only on your direct personal knowledge of the offeror. The Government will not share your responses outside of this source selection. To ensure fairness and impartiality, you are to either mail or e-mail (preferred) your completed and signed questionnaire directly to the Government to david.g.gruenbaum.civ@mail.mil. The offeror is required to provide you prepaid and pre-addressed envelope(s). Be aware that the offeror is not to participate in your questionnaire responses in any way whatsoever.

This questionnaire has three parts. The offeror has to complete Part I. In Part I, the offeror tells you the particular contract or project he wants to use as his reference. Part II is your responsibility. In Part II, the questionnaire asks you to provide performance information about the referenced contract or project. Part III contains definitions to help you in your assessments. You will have to refer to these definitions to accurately complete the questionnaire.

If for any reason you are unable to complete this questionnaire, please complete item 10 in Part II and forward this questionnaire to the Government using the provided envelope.

Part I: Reference Background Information

Part I of this questionnaire is to be completed by the offeror.

Client and Reference Project/Contract Information (Completed by Offeror)

Name of Client

Contract Title

Contract Number

Contract Value

Type of Contract

Period of Performance Part II: Past Performance Questions

You are requested to complete Part II of this questionnaire, which involves filling out the Client Assessment of Past Performance table. There are four factors to address: Management, Quality of Service and Improvement, Cost Control, and Responsiveness to Customer. You are to assess each factor and mark an X in the appropriate column in the table.

Please use the ratings scheme defined in Part III of this questionnaire. In addition, please study the performance category definitions, rating definitions, and the rating scheme found in Part III of this questionnaire before assessing client performance.

Client Assessment of Past Performance

Management

Quality of Service and Improvement

Cost Control

Responsiveness to Customer

If your rating for any factor is excellent or unsatisfactory, please provide supporting data as requested below.

Remarks on excellent performance:

Provide data supporting this observation; you may continue on a separate sheet if needed.

Remarks on unsatisfactory performance:

Provide data supporting this observation; you may continue on a separate sheet if needed.

Please identify any corporate affiliation you have with the offeror:

Other comments that you wish to make: you may continue on a separate sheet if needed.

Would you do business with ______________________________________again?

(Insert offeror’s name)

The following requests information about you. Please provide this information.

This questionnaire was completed by:

Client Name: __________________________________________________________

Title: _________________________________________________________________

Mailing Address (Street and P.O. Box): ______________________________________

City, State, and Zip Code: _________________________________________________

Telephone Number: _____________________________________________________

Fax Number: __________________________________________________________

Date Information Provided:_________________________________________________

Signature:___________________________________ Date:______________________

Part III: Performance Categories, Definitions, and Ratings

The Government requests that you make your assessment of the offeror using only the performance assessment descriptions for each of the four performance categories listed below. Use the appropriate assessment shown in the tables below as your entry in the Client Assessment of Past Performance table in Part II of this questionnaire.

To ensure consistency, please formulate your performance assessments based upon the assessment definitions table for each performance factor, which are found in the tables below. Select the appropriate assessment by marking an X in the appropriate column in the Client Assessment of Past Performance table.

Management Factor

The Management Factor is used to measure the offeror’s success in the following areas:

· Ability to hire and retain appropriate staff;

· Ability to implement and adhere to concise and well-defined internal operational rules;

· Ability to deal with issues (personnel and technical) in a timely manner while minimizing impact on ongoing operations;

· Ability to manage to the contract requirements; and

· Ability to manage risk.

Quality of Service and Improvement Factor

The Quality of Service and Improvement Factor is used to measure the offeror’s success in the following areas:

· Ability to provide/maintain high (in line with SLA) quality of day-to-day service;

· Ability to prepare the operations for changes associated with growth (additional staff) and/or industry trends (new software releases, security, etc.);

· Ability to analyze existing systems and policies and improve them;

· Ability to manage risk by following strict change management principles; and

· Ability to limit negative impact of changes on the enterprise and its users.

Cost Control Factor

The Cost Control Factor is used to measure the offeror’s success in his ability to control costs by using effective procedures and innovative approach. This factor also measures the level of effort required from the client in assisting the offeror.

Responsiveness to Customer Factor

The Responsiveness to Customer Factor is used to measure the offeror’s success in the ability to respond to requests for data (scheduled and ad hoc), analysis, and additional tasks in a timely and appropriate manner.

PRIDE Administrative Support Services

Statement of Work

1. PURPOSE

1.1 The Army National Guard (ARNG) Installations Division (ARNG-ILI or ILI), located at Building #1, Arlington Hall Station, 111 S. George Mason Drive, Arlington, VA 22204, is responsible for the formulation, management and evaluation of engineering, construction, real property, and topographic matters for the National Guard Bureau (NGB). Our area of responsibility covers all fifty States, three Territories and the District of Columbia. To assist in meeting its staff responsibility, ILI uses the Planning Resource Infrastructure Decision and Evaluation (PRIDE) system as its database of record to support the ARNG’s real property inventory and to account for all ARNG real property assets. PRIDE tracks all real property actions including construction, acquisition, improvement, repair, and disposal of ARNG facilities, each of which may involve complicated sets of approval steps and execution elements. PRIDE is the information system of record used to track all these actions and provide reporting down to users in the states/territories and to other Department of the Army headquarters.

1.2 PRIDE Administration. PRIDE is based on the TRIRIGA 9 commercial-off-the-shelf (COTS) software package. The Contractor must have extensive working knowledge of and actual experience with this COTS package and of the ARNG-specific variant of this software. The Contractor will be required to evaluate potential changes to the PRIDE system, document functional needs, and provide technical design assistance. For the purposes of this Statement of Work, the term “PRIDE” will refer to the current version of PRIDE based on the FacilityCenter 7.x COTS software and the new PRIDE Contractor-based implementation based on TRIRIGA 9 COTS software. The Contractor must have experience in and be able to support PRIDE on both platforms.

1.3 PRIDE Information Technology Management. ARNG-ILI requires information technology assistance in maintenance and support of the PRIDE system. The system requires periodic updates to the TRIRIGA 9 COTS software, documentation on its use, configuration to ARNG business practices, and development of reports and/or interfaces for data transfer. To assist in meeting its reporting responsibilities, ILI has a requirement for information technology management of the tasks described in the Type of Work Needed Section of this document. To ensure continuity with the existing procedures, the existing PRIDE system will be expanded to cover any remaining sites which do not have PRIDE.

1.4 Personnel. The ILI staff estimates that the contractor personnel staff will include a Project Manager and technical service support personnel with expertise in both Army Real Property management and administration, and in data management. The specific composition of a successful offeror’s team will be in accordance with the offer which was selected for award.

1.4.1 Project Manager (PM)/Computer Systems Analyst

1.4.1.1 General. This individual will be expected to demonstrate a thorough understanding of the Department of the Army (DA) and Department of Defense (DoD) regulatory guidance, and provide contractor team leadership. The position is on-site, so that the PM is available to both provide direction and guidance to the Contractor team, and in his/her role as a Computer Systems Analyst assist in computer systems analyses, short-notice taskings and problem resolution. A minimum of two years of directly relevant military real property and facilities management work experience (Department of Defense real property/facilities management experience is most relevant, and Army experience is preferred), with both Information Technology and Facility Management background knowledge of Army organizations and missions, and an understanding of Army Construction and Facility Management Office (CFMO) and/or installation Directorate/Department of Public Works (DPW) procedures is essential. The PM will be expected to provide overall management of the contractor personnel, and also advise ARNG-ILI personnel on COTS TRIRIGA software matters of interest with both on- and off-site NGB, ARNG and State/Territory Governmental personnel. The Government estimates approximately one and one-half (1.5) Fulltime Equivalent (FTE) workers will be required for this position, to work on-site at the Army National Guard Readiness Center (ARNGRC) and provide early morning into late evening coverage, to provide ARNGRC responsiveness to all the States/Territories, across multiple time zones, from Atlantic Standard Time (U.S. Virgin Islands) to Chamorro Standard Time (Guam).

1.4.1.2. Qualifications. Qualifying experience should be based on directly-related Department of Defense real property and facilities management work experience (Army real property/facilities management experience is most relevant), and experience must include extensive knowledge of and working with computer, network hardware and software applications directly related to PRIDE and Army real property/facilities management policies and procedures. This position also requires knowledge of the principles, methods, and techniques used in Web Design. To properly manage the project, the Government assesses the position as necessitating that a successful offeror’s Project Manager have an Associate’s Degree with nine (9) years of direct experience in computer science, engineering, geography, Geographic Information System (GIS), planning, natural resources or other related field; or a Bachelor’s Degree (4 year) in a field of study in the aforementioned fields or closely-related subjects, to include Business Administration, and with five (5) years of directly-related experience; or a Master’s Degree in a field of study in the aforementioned fields or closely-related subjects, to include Business Administration, and with four (4) years of directly-related experience.

1.4.2 Technology Consultants (Titles used for description only, for a common understanding of the positions.)

1.4.2.1 Immediately upon beginning work, the technology consultants will be expected to demonstrate technical expertise in the use of COTS TRIRIGA software, ESRI-ArcGIS software, XML, Unix, Oracle database, PL/SQL programming, CAD Integrator, reporting tools (i.e., PowerSoft, Infomaker, Crystal Reports etc.), Microsoft Office Suite and the ARNG’s Planning Resource Infrastructure Decision and Evaluation System (PRIDE). The proposed individuals will be expected to demonstrate in-depth knowledge of business requirements, data interface design and development, data analysis and migration, application performance monitoring, and unit and system testing. They also need to have demonstrable knowledge of the Facility Management data elements required to support the requirements of the DA and the DoD Information Technology Art Requirements, and perform help desk functions with On/Off site support.

1.4.2.1.1 To properly support the project, the Government assesses the requirements as necessitating that a successful offeror’s Data Technician personnel have as a minimum seven years of directly-related experience, or an Associate’s degree (two year) ) in computer science, engineering, geography, GIS, planning, natural resources, business administration or other related field of study, with four years of directly-related experience; or a Bachelor’s Degree (four year) in the aforementioned fields of study. Personnel must be able to demonstrate knowledge of and expertise in GPS equipment and GIS data collection equipment, be capable of directing field crews, and evaluating data quality and generating progress reports. An extensive knowledge of computers, network hardware, and software applications directly related to the position is essential. This position requires knowledge of the principles, methods, and techniques used in Web Design. The Government estimates that this will require at least one FTE worker on-site, so that subject matter expert personnel are available to assist in short-notice computer systems analyses, taskings and problem resolution. An additional consideration for staffing is to provide from early morning into late evening coverage for ARNG-ILI responsiveness to all the States/Territories, across multiple time zones, from Atlantic Standard Time (U.S. Virgin Islands) to Chamorro Standard Time (Guam).

1.4.2.1.2 To properly support the project, the Government assesses the requirements as necessitating that a successful offeror’s Real Property Management Systems Subject Matter Expert have a Bachelor’s degree (four year) in computer science, engineering, business, geography, GIS, planning, natural resources, environmental science, operations research, or other related field, with ten to twelve (10-12) years of directly-related experience; or a Master’s Degree with eight (8) or more years of directly-related experience, or a PhD with four (4) or more years of directly-related experience; and the offeror’s personnel should also have demonstrated specialized experience providing state-of-the-art solutions in information systems technology (if the particular area of expertise is new state-of-the-art technology, the specialized experience may be less than six years and more consistent with the age of the technology, based on supporting documentation submitted in evidence). The Government would expect that the individual contractor personnel are recognized as experts in the technology being addressed. The Government estimates that this will require at least a half-time FTE (960 hours per year) worker on-site, so that subject matter expert personnel are available to assist in short-notice taskings and preparation of documents, such as responses to general officer, senior Department of Defense or Executive Branch officials, or to members of the Congress.

2. SERVICES

Task 2.1 Document Functional Requirements for the PRIDE System Assist the ARNG-ILI staff in developing and refining the PRIDE system requirements documents describing the functions to be performed by the PRIDE system. These documents must be kept current as part of the larger PRIDE Change Management Plan implemented to meet DIACAP requirements. These documents also provide the justification for system design and configuration. As more users tax the capabilities and capacities of various modules in the system, additional changes and bugs fixes are identified, requiring documentation of these user requirements.

2.1.2 Functional changes would include:

· Business requirements.

· New graphical user interfaces (GUI) or changes to existing GUIs.

· New reports or changes to existing reports.

· New interfaces or changes to existing interfaces with other state, NGB, DA, or DOD systems.

· Implementation of currently unused modules in the COTS TRIRIGA software.

2.1.3 Functional requirement changes will be managed through the PRIDE Change Management process. Requests for changes or improvements in functionality may come as a result of help desk tickets, training session feedback, new reporting requirements, or other needs identified by technical staff. To support the ARNG-ILI PRIDE Manager, Contractor staff will conduct interviews with ARNG and state personnel to determine the functional requirements of these requested changes to meet ARNG business processes, and the Contractor will develop and document specific business process changes to implement proposed configuration changes of the PRIDE system to meet this need, once such changes or improvements are approved.

2.1.4 Contractor personnel will serve as a functional and technical advisors to the PRIDE Configuration Control Board (CCB) and the PRIDE Engineering Review Board (ERB). Contractor personnel must be intimately familiar with ARNG business processes to evaluate impacts of proposed system configuration changes on the PRIDE system. The Contractor will analyze the impact of the change on system and provide recommendations to the ILI PRIDE Program Manager, CCB, and the ERB on change implementation.

2.1.5 Contractor personnel will conduct multiple interviews with appropriate subject matter experts and PRIDE system users. Information collected during these interviews will be synthesized into reports, issue discussion papers, flowcharts, process maps, and mock input screens or reports. Documents may require one or more reviews, either individually or through meetings and teleconferences, to ensure the functional requirements are clearly described.

2.1.6 The Government will provide functional requirements documents to the PRIDE technical support team for their technical assessment of the technical feasibility, within the PRIDE system, of achieving the desired PRIDE functionality. The Contractor shall provide system configuration support at the request of the ILI PRIDE system technical lead. This may include reviews of technical documents, meetings to review technical design, and development of prototype solutions in a test environment. The Contractor will make final adjustments to functional requirements based on final system configuration.

2.1.7 The Contractor will provide functional requirements for integration of PRIDE application with ESRI-based GIS products. The Contractor must demonstrate experience in developing and maintaining ARNG facilities GIS applications used in the states to integrate GIS and PRIDE. Contractor personnel will interview ARNG and state GIS users to develop requirements or changes for the GIS to PRIDE integration. The Contractor will document these requirements for review by the ILI Facilities Government GIS program manager.

Task 2.2 Provide PRIDE Training and Communications - PRIDE system training support services. This includes all aspects of the training system, including training state/territory and ARNG staff in the use of the PRIDE system. Specifically, this includes:

2.2.1 Development of training materials and PRIDE system knowledge education – the Contractor will develop, or facilitate the development by other authorized system users, training materials such as user manuals, PowerPoint presentations, and quick reference guides for use of the PRIDE Project Management and Maintenance Management system. The Contractor will provide support to the ARNG-ILI PRIDE Manager for educating operators or transferring knowledge on the TRIRIGA systems.

2.2.2 Conduct or facilitate PRIDE classes and training – the Contractor will conduct classes on the use of all PRIDE modules as required by the ARNG-ILI PRIDE Manager, as scheduled at specified venues. These venues include, but are not limited to, classes and workshops at the annual Construction and Facilities Management Office (CFMO) Programming Guidance Course (at the Professional Education Center (PEC) in Little Rock, Arkansas, or other locations as specified) and at regional training sites. The contractor will also support the ARNG-ILI PRIDE Manager by providing technical and administrative support to state/territory or other Government trainers conducting PRIDE classes. This may include classroom setup, presentation material development, scheduling, and other logistics support. Training is normally conducted in facilities at many venues, to include but not limited to national, regional, and state/territory training events, webinars such as Defense Connect Online, and the built-in “Help” functionality in PRIDE; the Contractor can anticipate participating in any and all of these.

2.2.3 Conduct PRIDE assistance visits – the Contractor will support the ARNG-ILI PRIDE Manager in his/her responsibilities to conduct PRIDE assistance visits. These visits typically last one week and provide training to state/territory users on the use of all PRIDE system modules, including real property, project management, and maintenance management. This includes visits to develop maintenance management business process and functional requirements for implementing the PRIDE maintenance management module specifically for that state/territory. It would also include visits to assist in the validation and joining of GIS data with the PRIDE database.

2.2.4 Facilitate PRIDE Communications – the Contractor will develop presentations, information papers, white papers, newsletter articles and other technical documentation to communicate changes and functionality in the PRIDE system to the community of users. The Contractor also must be able to present information at various conferences and meetings. The Contractor will also facilitate communications with the PRIDE Advisory Committee (PAC), assist with meeting notices, communicate with the sub-committees and facilitate discussions at PAC meetings. The Contractor must develop and maintain positive and effective working relationships with state/territory users and the PRIDE Advisory Committee leadership.

2.2.5 Provide Help-Desk Assistance – The Contractor will assist the PRIDE Help-Desk in the resolution of service tickets on advanced topics and problems. The Contractor will also assist in communications with IBM regarding TRIRIGA issues for ARNG-ILI.

2.2.6 Provide Hosting site – The hosting element will allow for a TRIRIGA environment that is hosted in the .com electronic environment. There is a need for an electronic environment which is separate from the production data environment to further fine-tune tools, test data loads, and support training. Also, this environment is needed for states/territories to test new functionality. All this must be of no risk of corruption to the data for the "real" or production environment data.

Task 2.3 Application Maintenance

2.3.1 PRIDE system administration in support of the PRIDE technical team. Services include but are not necessarily limited to:

· Monitor life cycle maintenance on PRIDE (TRIRIGA’s software) and the CAD Integrator for AutoCAD.

· Install patches, upgrades, service packs to the COTS TRIRGA software.

· Recommend hardware configurations, requirements, or upgrades.

· Assist in troubleshooting issues relating to PRIDE Help-Desk tickets.

· Provide technical assistance to PRIDE and ARNG teams in meeting DIACAP and IA requirements.

· Provide technical assistance in maintenance of the PRIDE system servers.

· Provide information on network speed, performance, and alternative solutions for systems design to improve system performance to include “Off Site” hosting of the ARNG PRIDE production environment.

· Research other database/network applications and settings such as Microsoft Windows and LINUX for application to ARNG-ILI systems.

· Provide SME resources for system issue tracking in network monitoring tools.

2.3.2 All the above items are in support of the ARNG-ILI PRIDE Manager and technical team and may require meetings with the ARNG Information Management (ARNG-IMS) staff to coordinate hardware configuration, testing, documentation, and compliance issues resolution.

2.3.3 The Contractor will assist in the migration of servers from one network to another, and testing of different database and network configurations as the ARNG implements the Enterprise Processing Center in an effort to improve general network performance and meet increasing security requirements. The Contractor will update the documentation required for the maintenance of security certifications and authorizations.

2.3.4 The Contractor will provide support for the development and documentation of interfaces between other systems and PRIDE. This includes, but is not limited to, HQIIS, GFEBS, ISR, and RPLANS. The Contractor personnel are the technical Subject Matter Experts (SME) for the ARNG-ILI in working interface development with other DA, DOD, and state/territory agencies. This also includes the development and maintenance of the Real Property Inventory Requirements (RPIR) compliance documentation for OSD. The Contractor will assist the ARNG-ILI staff to develop RPIR documents in compliance with OSD requirements and OACSIM guidance.

2.3.5 Create new report tables, interface tables, or standard reports within PRIDE as may be necessary to provide information to agencies within the ARNG or external to the ARNG. The Contractor will provide services for conversion of legacy system data or other external systems data for global inserts or updates of data within PRIDE.

2.3.6 Provide documentation of system changes or enhancements made by Contractor personnel, and, when required, update system documentation and user manuals.

3. DELIVERABLES – The Contractor shall provide the following deliverables to the Contracting Officer’s Representative (COR) as indicated:

3.1 Systems Reporting and Project Planning

3.1.1 Systems Error and/or Non-Compliance Report – Within two working days of a Systems Error or Non-Compliant Event, the Contractor shall provide to the Contracting Officer’s Representative (COR) a memorandum for record (MFR) report in sufficient detail to enable systems engineers and technicians to identify the issue, and include recommendations for correcting the issue or for bringing ARNG-ILI PRIDE systems into compliance with RPIR and IT requirements outlined in applicable DA and DoD guidance. This report is required if a reportable event occurs.

3.1.2 Special Systems Projects Plan – The Systems Error or Non-Compliant Event Reports may identify PRIDE systems problems or issues which may require that the Government and Contractor focus on providing a solution. In such an event, the Contractor shall provide a plan for resolving the problem or issue. The COR will review this plan to ensure recommendations are in accordance with DA and OSD compliance objectives and that the proposed solution is adequate to meet ARNG-ILI objectives.

3.1.3 Trip Reports – The Contactor shall provide a trip report after each IT site assistance visit. Trips reports shall be in the format specified by the COR and submitted to the CFMO personnel of the state/territory receiving the visit within five (5) calendar days after the visit is completed. The state will be given a minimum of three (3) calendar days to review and comment on the report. Upon the completion of review by state personnel, the Contractor shall submit the final report to the COR within fourteen (14) calendar days.

3.1.4 COR Monthly Status and In Progress Review – In addition to the documentation and reports required elsewhere in this section, the Contractor will provide the COR with an in progress review no later than ten working days after the beginning of the month, including a summary of IT actions accomplished during the past month and actions planned for the next. The in-progress review will include objectives accomplished to-date, expectations for meeting objectives, and any problems or issues that could affect completion of objectives.

3.1.5 Survey Results Report – Within fourteen (14) calendar days of the completion of any survey and data analyses required in Sub-paragraphs 2.1.7 and/or 2.2.3 of the of GIS data and the PRIDE database Real Property Data Integrity Support Section of this document, the Contractor shall provide a report of the survey findings and data analysis to the COR.

3.1.6 Technical Documentation – The Contractor shall provide IT technical documentations to the COR for all functional requirement, implementation, development, migration, interfaces, and other changes that the Contractor may make to the PRIDE system in order to keep it compliant and functional. Updates to the User manuals and any other IT SOP manuals (when required) will be in the form specified by the COR and will be delivered in both Microsoft Office Suite and PDF copies.

The contractor provides the following:

· PRIDE RPIR compliance documents

· Interface requirements documents

· Risk Management Plan ( Assessment of Risks, Action Items, Issues)

· User Acceptance Testing and/or Functional Testing Plan

· PRIDE class presentation materials

· Class evaluations completed by students in the class

· PRIDE newsletter articles

· PRIDE presentations and white papers

· Provide Helpdesk Scripts

· Functional requirements Change Management process

· Assessments Configuration Control Board

· All documents to IMS data warehouse system for storage

3.2 Governmental Quality & Content Review – The reports shall be delivered by the 10th of each month, in the format and manner specified by the COR, and the Government will have fourteen (14) calendar days from the date of submission to review each deliverable. The Government will accept or reject the deliverable, based on the Quality and Content as required by law, regulation or other policy guidance, which shall be provided to the Contractor. In the event of rejection of any deliverable, the COR will provide the specific reasons why the deliverable is being rejected and shall notify the contractor in writing. The Contractor shall have fourteen (14) calendar days in which to correct the rejected deliverable and resubmit it for acceptance.

4. TRAVEL – Any travel must be requested in writing in advance, for written approval from the COR. Contractor personnel shall use the travel request form specified by the COR or otherwise provide the details in their request to the COR in the manner specified. If more than one COR is appointed, each COR is only authorized to approve travel for the personnel supporting their respective efforts and within the awarded amounts. The COR will maintain a file with these travel requests, and they will be used to cross-reference charges on the monthly invoices. The final approval and details of the requested trips will be forwarded to the COR.

5. PRIVACY AND SECURITY

5.1 Privacy Act – Work on these tasks will not require personnel to have access to information subject to the Privacy Act; however, if Privacy Act information is inadvertently accessed, contractor personnel shall adhere to the Privacy Act (Title 5 U.S. Code, Section 552a) and applicable DoD rules and regulations.

5.2 Security – National Agency Check (NAC) – Unless otherwise specified, contractor(s) with a valid National Agency Check (NAC) will be provided access to the host base’s unclassified computer network. The NAC must be verified through the Automated Security Clearance Approval Systems (AS CAS) roster for validation from the contractor’s security manager in order for contractor employees to be provided access to the host locations unclassified computer network and its inherent capabilities. These capabilities include but are not limited to: Internet access, electronic mail, file and print services, and dial-in network access. The contractor shall be aware of and abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

All contractor personnel supporting this contract must at a minimum have or be able to obtain a National Agency Check (NAC). Without an approved NAC, contractor employees will not have the ability to obtain a Common Access Card (CAC) for use of a computer on/connected to the Government network.

The initial processing of an 85P will take place at the Government Security Office where the contractor employee will be providing support. It is the responsibility of the contractor to complete all the necessary paperwork and pay any fees associated with the processing of said paperwork.

5.3. Security Clearances – There is no expectation of access to classified (Secret or higher classification) information during performance of this contract.

5.4. Arlington Hall Station Security Procedures

The provisions of FAR 52.204-9 – Personal Identity Verification of Contractor Personnel, are applicable to this contract and any modifications thereto. The following specific administrative procedures and processes are in effect in Arlington Hall Station in accordance with FAR 52.204-9 and other guidance:

CAC Requirements: The Common Access Card (CAC) is the Department of Defense (DOD) Federal Personal Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM) 08-003, December 1, 2008, incorporating Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the completion of FBI fingerprint check with favorable results reflecting "No Record" and submission of a National Agency Check with Inquiries (NACI) to the Office of Personnel Management (OPM), or a DoD-determined equivalent investigation. The issuance of a CAC will be based on four criteria:

(a) eligibility for a CAC;

(b) verification of DoD affiliation from an authoritative data source;

(c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-1, Personal Identity Verification (PIV) of Federal Employees and Contractors, March 2006, and DOD Regulation 5200.2-R, Department of Defense Personnel Security Program, January 1987, and

(d) verification of a claimed identity.

CAC eligible personnel must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate…