W9133l-13-R-0006.doc

Section B - Supplies or Services and Prices

CUSTODIAL SERVICES

FFP

NONPERSONAL SERVICES: Contractor shall provide all management, supplies, equipment, transportation, and labor necessary to ensure non-personal custodial services IAW Cleaning Industry Management Standard (CIMS) are performed at Air National Guard Readiness Center (ANGRC), Maryland in a manner that will maintain a satisfactory facility condition, present a clean, neat and professional appearance.

FOB: Destination

PURCHASE REQUEST NUMBER: F9WFCY2347A001

SIGNAL CODE: A

NET AMT

0001AA

LABOR

NONPERSONAL SERVICES: Contractor shall perform housekeeping duties in accordance with performance work statement dated 17 December 2012. These duties will be performed in following buildings 3500, 3501, 3541 and 3547.

FOB: Destination

NET AMT

0001AB

EMERGENCY/ SPECIAL EVENT CLEANING

NONPERSONAL SERVICES: Contractor shall provide Emergency and Special Event Cleaning in accordance with Performance Work Statement dated 17 December 2012, paragraphs 1.1.1.7 thru 1.1.1.8.

FOB: Destination

NET AMT

MANPOWER REPORT

NONPERSONAL SERVICES: The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor shall report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address https://contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) contractor name, address, phone number, e-mail address, identity of contractor employee entering data; (5) Estimated direct labor hours (including sub-contractors); (7) Total payments (including sub-contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by contractor ( and separate predominant FSC for each sub-contractor if different); (9) Estimate data collection cost; (10) Organizational titles associated with the Unit Identification Number (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with the UIC for the purposes of reporting the information); (11) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country). As part of its submission, the contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30th of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor's systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.

FOB: Destination

NET AMT

FFP

NONPERSONAL SERVICES: Contractor shall provide all management, supplies, equipment, transportation, and labor necessary to ensure non-personal custodial services IAW Cleaning Industry Management Standard (CIMS) are performed at Air National Guard Readiness Center (ANGRC), Maryland in a manner that will maintain a satisfactory facility condition, present a clean, neat and professional appearance.

FOB: Destination

NET AMT

1001AA

FFP

NONPERSONAL SERVICES: Contractor shall perform housekeeping duties in accordance with performance work statement dated 17 December 2012. These duties will be performed in following buildings 3500, 3501, 3541 and 3547.

FOB: Destination

NET AMT

1001AB

FFP

NONPERSONAL SERVICES: Contractor shall provide Emergency and Special Event Cleaning in accordance with Performance Work Statement dated 17 December 2012, paragraphs 1.1.1.7 thru 1.1.1.8.

FOB: Destination

NET AMT

FFP

NONPERSONAL SERVICES: The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor shall report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address https://contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) contractor name, address, phone number, e-mail address, identity of contractor employee entering data; (5) Estimated direct labor hours (including sub-contractors); (7) Total payments (including sub-contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by contractor ( and separate predominant FSC for each sub-contractor if different); (9) Estimate data collection cost; (10) Organizational titles associated with the Unit Identification Number (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with the UIC for the purposes of reporting the information); (11) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country). As part of its submission, the contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30th of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor's systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.

FOB: Destination

NET AMT

FFP

NONPERSONAL SERVICES: Contractor shall provide all management, supplies, equipment, transportation, and labor necessary to ensure non-personal custodial services IAW Cleaning Industry Management Standard (CIMS) are performed at Air National Guard Readiness Center (ANGRC), Maryland in a manner that will maintain a satisfactory facility condition, present a clean, neat and professional appearance.

FOB: Destination

NET AMT

2001AA

FFP

NONPERSONAL SERVICES: Contractor shall perform housekeeping duties in accordance with performance work statement dated 17 December 2012. These duties will be performed in following buildings 3500, 3501, 3541 and 3547.

FOB: Destination

NET AMT

2001AB

FFP

NONPERSONAL SERVICES: Contractor shall provide Emergency and Special Event Cleaning in accordance with Performance Work Statement dated 17 December 2012, paragraphs 1.1.1.7 thru 1.1.1.8.

FOB: Destination

NET AMT

FFP

NONPERSONAL SERVICES: The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor shall report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address https://contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) contractor name, address, phone number, e-mail address, identity of contractor employee entering data; (5) Estimated direct labor hours (including sub-contractors); (7) Total payments (including sub-contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by contractor ( and separate predominant FSC for each sub-contractor if different); (9) Estimate data collection cost; (10) Organizational titles associated with the Unit Identification Number (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with the UIC for the purposes of reporting the information); (11) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country). As part of its submission, the contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30th of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor's systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.

FOB: Destination

NET AMT

FFP

NONPERSONAL SERVICES: Contractor shall provide all management, supplies, equipment, transportation, and labor necessary to ensure non-personal custodial services IAW Cleaning Industry Management Standard (CIMS) are performed at Air National Guard Readiness Center (ANGRC), Maryland in a manner that will maintain a satisfactory facility condition, present a clean, neat and professional appearance.

FOB: Destination

NET AMT

3001AA

FFP

NONPERSONAL SERVICES: Contractor shall perform housekeeping duties in accordance with performance work statement dated 17 December 2012. These duties will be performed in following buildings 3500, 3501, 3541 and 3547.

FOB: Destination

NET AMT

3001AB

FFP

NONPERSONAL SERVICES: Contractor shall provide Emergency and Special Event Cleaning in accordance with Performance Work Statement dated 17 December 2012, paragraphs 1.1.1.7 thru 1.1.1.8.

FOB: Destination

NET AMT

FFP

NONPERSONAL SERVICES: The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor shall report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address https://contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) contractor name, address, phone number, e-mail address, identity of contractor employee entering data; (5) Estimated direct labor hours (including sub-contractors); (7) Total payments (including sub-contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by contractor ( and separate predominant FSC for each sub-contractor if different); (9) Estimate data collection cost; (10) Organizational titles associated with the Unit Identification Number (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with the UIC for the purposes of reporting the information); (11) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country). As part of its submission, the contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30th of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor's systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.

FOB: Destination

NET AMT

Section C - Descriptions and Specifications

PWS

ANGRC CAMPUS CUSTODIAL SERVICES

PERFORMANCE WORK STATEMENT

JOINT BASE ANDREWS, MD

17 December 2012

TABLE OF CONTENTS

2.1

SERVICE DELIVERY SUMMARY

NOTE: No page numbers are listed due to various printing configurations

SECTION I

DESCRIPTION OF SERVICES

Scope of Work. Provide all management, supplies, equipment, transportation, and labor necessary to ensure non-personal custodial services IAW Cleaning Industry Management Standard (CIMS) are performed at Air National Guard Readiness Center (ANGRC), Maryland in a manner that will maintain a satisfactory facility condition, present a clean, neat and professional appearance. See Appendix 1.

1.1 OPERATIONAL REQUIREMENTS AND SPECIFIC TASKS.

1.1.1 Schedules. All scheduled work for each building, area, or room will be compatible with Government business or activity. Schedule and perform all cleaning tasks to meet the quality and frequency requirements of this Performance Work Statement (PWS), Service Delivery Summary (SDS), and Appendix 1, Workload Estimates, Task and Frequency Charts and Appendix 7, Cleaning Standards for Category 1 Facilities.

1.1.1.1 Basic Cleaning Task and Time Schedules. Submit a Basic Cleaning Task Schedule and Time Schedule in numerical order by facility indicating which day each task will be accomplished. Provide both the Basic Cleaning Task and Time Schedules to the Quality Assurance Evaluator (QAE) no later than the contract start date and a minimum of five (5) workdays prior to the beginning of the month in which any change(s) will become effective. Provide copies of both the Basic Cleaning Task and Time Schedules to the Chief, ANGRC Campus Facilities Operations after contract start date and provide updates as necessary. Upon notification by QAE any defective or missed basic cleaning task will be accomplished immediately.

1.1.1.2 Other Custodial Schedules. Provide a separate written schedule in numerical order by facility indicating the task, area, date, and time for completion of all Floor Maintenance (Para 1.1.1.3.3.) and Periodic Cleaning (Para 1.1.1.5.) to the QAE at contract start and annually thereafter. Provide necessary corrections or changes a minimum of 5 workdays prior to the beginning of the month in which changes will become effective. Coordinate with the Chief, ANGRC Campus Facilities Operations approximately 30 days prior to scheduled tentative date and then again a week prior to confirm a start and completion date and time compatible for each facility. The government QAE will provide a Building Managers’ List when requested. Provide the QAE status of the periodic tasks scheduled not later than 10:00 a.m. daily and also provide a reschedule date for any periodic task not accomplished.

1.1.1.3 Basic Cleaning Tasks. Upon initial cleaning, remove all residual and accumulated dirt. This includes all buildup that may have existed before the contract start date. Floor areas to be cleaned include stairways/stairwells, elevators, computer room floors, landings, entrances, corners, abutments and baseboards. In all instances, move office furniture, chairs, wastebaskets, and other easily movable items to clean underneath and return to their original location. Computers, printers, copiers, or other electrical equipment of similar nature, and items on personal desktops or in cubicles, will not be moved during any cleaning operation.

1.1.1.3.1 Vacuum and Spot Clean Carpets and Carpeted Walk-Off Mats. Vacuum all carpeted floor areas, including carpeted walk‑off mats, so that after vacuuming they are free of all visible dirt, dust, debris, and litter. Bring all tears, burns and raveling to the attention of the Chief, ANGRC Campus Facilities Operations or QAE for repair or replacement.

1.1.1.3.1.1 Spot (Less than two (2) square feet) Clean Carpet. Remove any spots, stains, gum, etc. immediately when found in accordance with the carpet manufacturer’s guidelines for spot cleaning.

1.1.1.3.2 Sweep or Dust mop and Damp mop Floors and Rubber Walk-Off Mats. Sweep or dust mop (depending on floor type) and damp mop all floor areas, including rubber walk‑off mats and floor underneath, so that after sweeping/dust mopping and damp mopping they have a clean appearance and are free of streaks, swirl marks, detergent residue, or any evidence of dirt, grit, dust, debris, or mop strands.

1.1.1.3.2.2 Kitchen area Floors (Bldgs 3500/3501/3541/3547). Contractor will sweep and damp mop with “green” germicidal disinfectant the complete floor tile area in all kitchen areas.

1.1.1.3.3 Floor Maintenance. Sweep, dust mop, damp mop, wet mop, dry buff, and spray buff, all hard surface floors to include Terrazzo flooring, according to the manufacturer specifications, as needed, to ensure they have a uniform, glossy appearance and are free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Clean baseboards, corners, and wall/floor edges will also be clean. Remove all floor maintenance solutions from baseboards, furniture, trash receptacles, etc.

1.1.1.3.4 Remove Trash/Empty and Clean Public Ashtray Cans and Urns. Empty all wastebaskets, cigarette receptacles and other trash receptacles inside and outside facilities within 50 feet of entrances and return to their original location. Replace sand in urns as required. Ensure all wastebaskets or receptacles are fitted with plastic liners. Replace any obviously soiled, malodorous or torn plastic trash receptacle liners. Remove boxes, trashcans, and papers placed near a trash receptacle and marked "TRASH". Break down or flatten cardboard boxes before depositing into recycle dumpsters. There will be no ashes, cigarette butts, dirt, debris, spilled liquids, or foreign substance inside or outside of receptacles or ashtrays. Police and pick up any trash that may fall in or around the facility or grounds during the removal of collected trash. All trash, dirt and debris resulting from work under this contract will be bagged and tied and placed in Government-provided collection containers, ensuring the lids are closed.

1.1.1.3.4.1 Recycle Containers. Empty all blue recycle containers located throughout facilities and dispose of contents in provided recycle bins.

1.1.1.3.5 Low Dusting. Remove all dust, lint, litter, and dry soil from horizontal and vertical surfaces to a height of 8 feet. All surfaces will have a clean, uniform appearance, free of streaks, spots, stains and other evidence of removed soil.

1.1.1.3.6 General Spot Cleaning/Polishing. Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited, to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc, from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, glass surfaces, light switches, temperature controls, and fixtures. After spot cleaning, the surface will have a clean, uniform appearance, free of streaks, spots and other evidence of soil. Polish stainless steel, brass and aluminum metal once a week with a “green” polishing compound.

1.1.1.3.7 Clean Entrance and Interior Glass, Doors, and Mirrors. Clean both sides of all exterior entry glass doors, including transoms, sidelights, and atriums. Clean all interior glass doors, partitions, directory boards, exhibits, display cases, mirrors, etc. to a height of 8 feet. Also, wipe clean any adjacent trim, sills, frames, ledges, etc. After cleaning, there will be no traces of lint, dust, film, dirt, smudges, fingerprints, streaks, or other foreign matter.

1.1.1.3.8 Clean Drinking Fountains. Clean and disinfect with a “green” germicidal all polished metal surfaces, including the orifices, drain, and cabinet so that after cleaning, the entire drinking fountain will be free from streaks, stains, spots, smudges, scale, and other obvious soil.

1.1.1.3.9 RESERVED

1.1.1.3.10 Clean Walltalkers / Marker boards. Clean walltalkers / marker boards in meeting / conference rooms as indicated in the Task and Frequency Chart, unless marked "DO NOT ERASE." All writing, dust, streaks, marks, and smudges will be removed from walltalkers / marker boards, trays, supporting frames and/or stands.

1.1.1.3.11Sweep/Police. Sweep and police trash, debris and cigarette butts from all entrances, landings, steps, sidewalks, dock areas and around trash compactors and dumpsters within 50 feet of facility.

1.1.1.4 Restroom/Locker room/Shower Cleaning.

1.1.1.4.1 Clean and Disinfect Restrooms, Locker rooms, Showers. Clean and disinfect with a “green” germicidal all surfaces of commodes, urinals, sinks, showers, partitions, stalls, stall doors, lockers, soap and paper towel dispensers, mirrors, metal shelving, plumbing fixtures, entry doors (including handles, kick plates, ventilation grates, metal guards, etc), wall surfaces up to 8 feet, and benches/seats located in restrooms, locker rooms and showers with a germicidal disinfectant. Wipe clean any electric hand dryers, including accessible interior of air intake and outlets. All surfaces will be disinfected and free of dust, dirt, debris, graffiti, smudges, fingerprints, streaks, spots, stains, scale, scum, incrustations, urine deposits, corrosion, rust, odor, fungus, mold, mildew, soap film, lime deposits, and any foreign substances. Use an odor neutralizer in all restrooms. Will use urinal mats in all male restrooms under urinals.

1.1.1.4.2 Sweep, Wet mop, and Disinfect Restrooms, Locker Rooms, and Showers Floors. Sweep and wet mop with a “green” germicidal disinfectant all floors in restrooms, locker rooms, and showers, including under the floor mats and all floor drain covers. Floors will be free of all dust, dirt, debris, litter, hair, soap residue, body oil residue, sweat, streaks, mop strands, or any foreign substance. Floor drains will be flushed and odor free.

1.1.1.4.2.2 Gym/Shower Mats. Damp mop all mats using a “green” germicidal disinfectant cleaning agent. Mats will have no evidence of sweat, stains, streaks, grit, dust, dirt or debris.

1.1.1.4.3 De-scale Restrooms, Locker rooms and Showers. De-scale the commodes, urinals, and showers so that surfaces of all fixtures are free of uric acids, scum, scale, body oils, mineral deposits, streaks, stains, corrosion, fungus, mold, mildew, soap film, odor and any foreign substance.

1.1.1.4.4 Stock Restrooms, Locker rooms, and Showers. Ensure restrooms, locker rooms, and showers are stocked sufficiently so that supplies do not run out before the next scheduled cleaning, taking into consideration weekends, 24‑hour operations, holidays, and military exercises (Para 1.1.1.6., Military Contingencies). Should supplies run out prior to the next service, refill supplies within 30 minutes after notification by the QAE. Supply items as specified in Appendix 4, Material Standards.

1.1.1.4.4.1 Dispensers. Liquid or powder soap, body shampoo in showers, paper towels, and toilet paper are to be filled as required. Refill all soap dispensers and clean nozzles to keep them free‑flowing. When soap dispensers are defective, substitute a 1‑1/2 ounce bar of soap or bottle of liquid hand soap for each sink and bring the defective dispenser to the attention of the Chief, ANGRC Campus Facilities Operations for Government repair or replacement. The Contractor may provide, at no expense to the government, product-sponsored soap and paper towel dispensers where inoperative or no dispensers exist. Contractor is responsible for obtaining and maintaining keys for all dispensers.

1.1.1.4.5 Empty and Clean Restroom Waste Receptacles. Remove all trash and debris, including trash on top of lockers. Clean trash receptacles, including sanitary napkin receptacles, with a “green” germicidal disinfectant so that the containers are odor‑free and have no dirt, debris, or foreign substance on the inside or outside of the containers. Line all wastebaskets with plastic liners and line sanitary napkin receptacles with either paper or plastic liners. Replace any obviously soiled, malodorous or torn receptacle liners in both the waste receptacles and sanitary napkin receptacles.

1.1.1.5 Periodic Cleaning. Coordinate periodic cleaning with the Chief, ANGRC Campus Facilities Operations and submit the schedule to the QAE as stated in Para 1.1.1.2. Perform the manufacturer-recommended and commercially acceptable cleaning and maintenance method(s) for whatever type of flooring exists.

1.1.1.5.1 Clean Windows

1.1.1.5.1.1 Clean Interior Window Surfaces. Clean the interior surfaces of exterior window to a height of up to 22 feet so that after windows have been cleaned, all traces of film, dirt, smudges, water, tape, and other foreign matter will be removed from frames, casings, sills, and glass.

1.1.1.5.1.2 Clean Exterior Window Surfaces. Clean outside window surfaces and dust outside window frames and sills. Coordinate cleaning schedule with Chief, ANGRC Campus Facilities Operations, 5 working days before cleaning.

1.1.1.5.2 Clean Carpet. Clean carpets in accordance with the carpet manufacturer preferred instructions, or hot water extraction method, and the Institute of Inspection, Cleaning and Restoration Certification (IICRC) Carpet Cleaning Standard. The cleaning agent will clean, disinfect, and deodorize. A heavy-duty spot remover may be required in heavily soiled areas. Protect damp carpet from furniture/chair legs to prevent rust spots. In areas where water cannot be used (i.e., computer rooms, and server center), use a dry cleaning method. Do not clean newly installed carpet until six months after installation unless specifically requested by the QAE. The QAE will provide the Contractor with an updated list of facilities with newly installed carpet. Remove all cleaning solutions from baseboards, furniture and other similar items. Carpeted areas, including carpeted mats, will be clean, disinfected, and free of all types of airborne soil, dry dirt, water and petroleum soluble soils, be uniform in appearance and be free of stains and discoloration.

1.1.1.5.3 Strip, Scrub, Seal, and Finish Floors. Strip, scrub, seal and apply floor finish to all hard surfaces (i.e., terrazzo [must follow approved industry standards for terrazzo flooring], quarry, and granite), including restroom and locker room floors at the frequency indicated in Appendix 1, Workload Estimates and Appendix 7, Cleaning Standards For Category 1 Facilities. Floors must be maintained in accordance with industry standards. Strip, seal and finish as recommended by the manufacturer newly installed tile within one week after notification by the QAE to protect the flooring. This may occur out of sequence of the regularly scheduled floor maintenance resulting in that facility’s next maintenance date to be rescheduled. Remove all sealer and floor finish solutions from baseboards, walls, furniture, trash receptacles, lockers, toilets, and urinals. The entire floor, including corners and abutments, will be clean and free of dirt, debris, scuff marks, heel marks, scum, lime deposits, soap residue, body oil residue, rust, mold, and mildew and have a clean, uniform coat of nonskid floor finish with a uniform, glossy appearance free of omissions, swirls, mop strands, etc. Do not apply any type of sealer or floor finish to showers.

1.1.1.5.4 Clean Furniture.

1.1.1.5.4.1 Upholstered Furniture. Vacuum and spot clean upholstered furniture located in command interest areas, senior officers and Distinguished Visitors (DV) areas, conference rooms, lobbies and common-use areas so that after cleaning all dust, lint, dirt, debris, stains, gum, and any foreign substance is removed.

1.1.1.5.4.2 Kitchen/Cafe Areas. Clean and disinfect with a “green” germicidal the tables and chairs in kitchen/café areas where food would normally be consumed. Clean all surfaces utilized by the staff, with a “green” germicidal disinfectant to remove all dust, dirt, debris, food, stains and other markings.

1.1.1.5.5 High Dusting. Dust all horizontal and vertical surfaces to include pipes, ledges, railings, window sills, window coverings, light fixtures, air ducts and vents above 8 feet so that after dusting they are free of all visible dust, lint, litter, insect and dry soil.

1.1.1.5.5.1 Dust Steel Beams in Bldg 3500 and 3501. Dust steel beams on the second and third levels that span the Atrium area in the front of the facility. The height of the beams on the second and third floor of Building 3500 is 22 feet from the ground level.

1.1.1.5.6 Vacuum under Raised Floor. Vacuum under the raised flooring, so that after, vacuuming is completed the area is clear of all dust, lint, paper, paper clips, staples, and all other debris. Replace floor tiles when completed. Government will provide “tile lifters” per Para 3.3.2.

1.1.1.6 Military Contingencies. Respond to military contingencies as listed below. A schedule of exercises is available from the Chief, ANGRC Facility Operations.

1.1.1.6.1 Disaster Exercises. JOINT BASE ANDREWS conducts disaster exercises during the year and the duration could last several hours, portions of JOINT BASE ANDREWS will be closed to all unauthorized personnel, including the Contractor, due to disaster exercises. This will necessitate the Contractor to complete scheduled tasks for these locations upon completion of the exercise but not later than the next scheduled workday.

1.1.1.7 Emergency or Special Event Cleaning. Upon notification by the QAE, perform emergency or special event cleaning required in any building, area, or room on ANGRC Campus. Contractor will perform the required cleaning by the required completion date/time noted on the written order. Contractor will notify the QAE of completion within 1 workday and sign the written order as complete.

1.1.1.7.1 Emergency Cleaning in any ANGRC Campus Facility. Perform emergency cleaning; e.g. as a result of minor fire, flood, wind damage, broken water pipes, commode overflow, vandalism, health and safety cleaning, to restore the area to a state of cleanliness. Emergency work will begin within 1 hour after notification, which may be verbal followed by a written order. Estimate 6 emergency occasions per year, estimated 1-2 hours in duration, which may occur 24 hours a day, 7 days a week.

1.1.1.7.2 Special Event Cleaning. Perform one‑time cleaning which may be, but is not limited to, VIP visits, Inspector General Visits, additional carpet cleaning, floor maintenance, interior window cleaning, and restroom cleaning. The QAE will notify the Contractor by written order no less than 48 hours prior to the event. Estimate 35 occasions, estimated 2-4 hours duration with events possible seven days a week, 06:00 a.m. to 18:00 p.m.

1.1.1.8 Unscheduled Custodial Tasks. Perform unscheduled custodial tasks throughout the Readiness Center Complex facilities as directed by the QAE or Chief, ANGRC Campus Facilities Operations. These duties may include spot cleaning, carpet vacuuming, floor maintenance, restroom cleaning and restocking, spill clean-up, carpet spot cleaning and/or other custodial tasks in addition to scheduled cleaning. Contractor will respond within 15 minutes after notification by the QAE or Chief, ANGRC Campus Facilities Operations and complete required tasks within the timeframe identified. This is a daily requirement, Monday through Friday, 06:00 a.m. to 15:00 p.m.

SECTION II

SERVICE DELIVERY SUMMARY

2.1 The Service Delivery Summary (SDS) is a list of performance objectives and performance threshold that represents the minimum acceptable level of performance. These performance objectives are thresholds that will be regularly verified by the QAE. Each performance objective represents a significant task as identified by the Government at the time of contract award. The performance and performance thresholds represent only the significant tasks of this contract and do not excuse the Contractor from performance of other responsibilities identified in this PWS and the appendixes. Additionally, performance objectives may be added or deleted and performance thresholds raised or lowered during the course of the contract. See attachment 6 for definitions of findings.

1. Provide cleaning to meet standards defined in Appendix 7 for Categories I

3. Provide Restroom/

Locker room/Shower Cleaning for Categories II, III, IV, V

6. Perform Emergency or Special Event Cleaning

SECTION III

GOVERNMENT‑FURNISHED PROPERTY AND SERVICES

3.1 PROPERTY.

3.1.1 Storage Space. The Government will furnish approximately 400 sq ft in Bldg 3500 for storage and 100 sq ft in Bldg(s) 3541. Contractors Foreman will attend Chief, ANGRC Campus Facilities Operations training. This area is not guaranteed for the life of the contract and is subject to change depending on Air Force mission or space availability. No alterations to this facility will be made without specific written permission from the Contracting Officer. The Contractor will return the facility to the Government in the same condition received, fair wear and tear and approved modifications excepted. The facility will only be used in performance of the contract. The Government will not be responsible in any way for Contractor’s supplies, equipment or personal belongings damaged by fire, theft, accident, or otherwise, in areas serviced by the contract.

3.1.1.2 Facility Maintenance. The Contractor is responsible for housekeeping of all areas used as authorized storage areas, and janitorial closets; fire prevention; security of facility and equipment; and normal user/occupant maintenance. Such areas are subject to inspection at all times. Failure to comply will result in the Contractor losing the use of Government storage/utility space.

3.2 SERVICES.

3.2.1 Utilities. The Government will provide gas, electricity, sewage, and water. The Contractor will practice utility conservation.

3.2.2 Telephone/Radio Services. Contract employees will not be allowed to use any government telephone service for other than “Official Only” use to include emergencies. Contractor will carry a government issued radio from facilities maintenance at all times while on campus.

3.2.3 Refuse Collection. Trash is to be placed in the appropriate collection containers located near each facility. Contractor will be responsible to contact the base Recycle Center (ph (301)-633-0701 for hours) and pick-up.

3.2.4 Insect and Rodent Control. If the need arises for entomology services, the Contractor should call the Facilities Work Control (240-612-8781) or by radio and services will be provided at no expense to the Contractor.

3.2.5 Security Forces and Fire Protection. In cases of an emergency at JOINT BASE ANDREWS dial 9911.

3.3 EQUIPMENT.

3.3.1 High Lift. The contractor will provide a “High Lift” to clean exterior windows located on the ANGRC Campus once per year. Contractor will contact the Chief, ANGRC Campus Facilities Operations before use to schedule work.

3.3.2 Tile Lifters. Tile lifters will be made available to the Contractor to remove tiles for under floor cleaning only in Buildings 3500 in accordance with Para 1.1.1.5.6.

SECTION IV

GENERAL INFORMATION

4.1 CONTRACTOR PERSONNEL.

4.1.1 Contract Manager/Alternate. Provide a full-time Contract Manager on-site during normal duty hours that will be responsible for the performance of the work. Contract Manager will have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. The name of this person, and an Alternate Contract Manager who will be on-site and act for the Contractor when the Manager is absent, will be designated in writing to the Contracting Officer not later than the pre-performance conference and within 1 workday of any change(s).

4.1.1.1 Availability. Contract Manager is to be on site during normal duty hours (Para 4.5.1). Contract Manager or Alternate Contract Manager will be available at all times by means of a communication system so the Contractor may respond in person or by phone within 15 minutes during normal duty hours or within one (1) hour after normal duty hours. Contract Manager or Alternate will meet on the campus with Government personnel to discuss or correct problem areas within 30 minutes during normal duty hours or two (2) hours if after normal duty hours. Contractor will provide in writing to the QAE, Contracting Officer, and Facilities Service Call Desk, not later than the contract start date and within 24 hours of any change, the home telephone number, pager or cell phone number of the person(s) on call after normal duty hours and weekends should there be an immediate need for supplies or services.

4.1.1.2 RESERVED.

4.1.1.2.1 Contract Manager. Experience in the field of Custodial or Facilities Management and be an Executive Housekeeper, Certified Building Service Executive, Registered Service Chief, ANGRC Campus Facilities Operations, Facilities Management Administrator, or equivalent, certified or registered by an association such as the National Executive Housekeepers Association, Building Owners & Managers Institute, Building Service Contractors Association International, or similar association or educational institution with an accredited custodial/facilities program is required. Contract Manager will perform in a supervisory or management capacity only. The Contract Manager may not act as the QCI. In the absence of the contract manager, the alternate will perform only Contract Manager Duties.

4.1.1.2.2 RESERVED.

4.1.1.2.3 Quality Control Inspector (QCI). Contractor will have one part-time QCI. Personnel performing the QCI function will be independent of site management. The QCI will have no duties or responsibilities other than quality control. The QCI will meet with the QAE as necessary or when requested by the QAE to discuss discrepancies, corrective actions, problem areas, and any other contract‑related requirements.

4.1.1.2.4 RESERVED.

4.1.1.2.5 Contractor Employees. Contractor will not employ persons for work on this contract if such employee is identified to the Contractor by the Contracting Officer as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population. The Contractor will not employ any person who is an employee of the United States Government, if the employment of that person creates a conflict of interest. Government employees must provide proof of authorization to work a second job. The Contractor is cautioned that off duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel will not affect the Contractor’s ability to perform.

4.1.1.2.5.1 Contract Manager, Alternate Manager and the QCI will be dressed in professional attire appropriate for their duties. Contractor personnel will present a neat, clean, professional appearance, conduct themselves professionally at all times, and be easily recognized as a Contractor employee. All custodians and supervisors will wear a standardized clean and maintained, uniform or shirt/blouse with collar and full or half sleeves. Wearing of shorts and/or any military uniforms, or parts thereof, is prohibited. All shirts will have the company name/logo visibly displayed. A government-issued identification badge will be worn visibly at all times.

4.2 SECURITY REQUIREMENTS. The Contractor and all employees will comply with all JOINT BASE ANDREWS and ANG security requirements imposed by the Installation / Campus Commander at all times while on the premises. Contractor will obtain all necessary passes, decals, badges or other items required for access to perform custodial services at ANGRC Campus.

4.2.1 Base Access. The Contractor will send a letter to the Contracting Officer and or Contracting Officer Representative, on company stationery including address, telephone number, and contract number listing employees, with their social security number and duty hours, requiring access to JOINT BASE ANDREWS. After approval, this letter will be on file with the Security Forces at the Visitor’s Control Center, Bldg 1840 This letter will be provided at the pre-performance conference and updated as changes occur.

4.2.1.1 Contractor Employees. Apply for vehicle pass and individual identification badge at the JOINT BASE ANDREWS Security Force Squadron, Visitor's Control Center, Bldg. 1840 upon employment after access letter is on file with the Security Forces. Passes may be picked up Monday through Friday from 06:30 to 3:30 p.m. No appointment is necessary. Proper state registration, proof of insurance and a valid driver’s license are required in order to register the vehicle and drive on base. Upon completion or termination of the contract or employee, the Contractor will surrender all passes and identification badges to the Contracting Officer and or Contracting Officer Representative the following workday.

4.2.2 Security Officer. As soon as the contract is awarded, designate in writing to the Contracting Officer a Security Officer who will be point of contact for all security matters. The Security Officer will contact the ANGRC/Information Protection Office in Bldg 3500 to verify personnel security requirements have been completed within 5 working days of contract award.

4.2.2.1 Contractor personnel will be briefed by the Security Officer on established security requirements and procedures of the ANGRC.

4.2.2.2 Contractor will brief all employees that they will immediately leave any area upon notification by the Contracting Officer, QAE, constituted authority or the Security Forces, when directed, as occasional operational requirements or emergencies dictate.

4.2.3 Restricted/Controlled Areas. Some areas within Conaway Hall, Bldg 3500 and Sheppard Hall, Bldg 3501 are controlled areas and special security procedures are utilized. Contract performance required within these areas, will require Contractor compliance with various levels of security and established personnel security entry control procedures. Ensure all Contractor employees requiring access to these facilities obtain required badges/clearances before performing work in these facilities. Enter through designated entry control points by the most direct route to and from the work site. In these areas, custodial service will be performed during normal duty hours because of the nature of the work in the area.

4.2.3.1 Escorted Entry (Restricted). In facilities, or parts of facilities, where security dictates that access be restricted, Contractor employees performing custodial duties will contact the Chief, ANGRC Campus Facilities Operations or his alternate at the Entry Control Point and will be issued a Visitor's Badge at that building by the Entry Controller. Contractor employees will be under direct surveillance at all times of a person from that facility who is cleared to wear a Controlled Area Badge and perform escort duties. Custodians will be required to inquire once and only once at the entry to area for required service; however, tenants may request returning to area at later time the same day. If workload permits, custodian will return to area. If entry is refused, custodian will record date and time of refusal and submit to their supervisor. The Visitor's Badge will be returned to the Entry Controller each time the employee completes his duties and leaves the area.

4.2.3.2 Unescorted Entry (Controlled). In facilities, or parts of facilities, where access is controlled, Controlled Area Badges will be issued and are valid only for the actual period of employment or the term of the contract, whichever occurs first. The Contractor employees will display their controlled area badge on their outer garment above waist level, and will, upon request, surrender the badge to any Department of Defense (DOD) member for identification verification. Violations or deviations from established security procedures by Contractor employees may result in the confiscation of controlled area badges and the denial of future entry to these areas.

4.2.3.2.1 On a quarterly basis, or as changes occur, provide an Entry Authorization List (EAL) to the Contracting Officer. The EAL will be kept current at all times and will include the names of each employee, social security number, hours of duty, and their assigned controlled badge number. The EAL will be on company stationary and signed by an officer of the company or the Security Officer. A new list of Contractor personnel will be updated within 5 days after personnel changes.

4.2.3.3 Unescorted Entry Processing Requirements. Contractor personnel who may require unescorted entry to controlled areas in performance of work will be required to possess and or be able to obtain a Security Clearance at the expenses of the Contractor. Those Contractor employees working within controlled areas of Buildings 3500 and 3501 will possess sole U.S. citizenship.

4.2.3.3.1 Employee Background Checks. Submit in writing, on company letterhead, through the Contracting Officer, the following information on all Contractor employees requiring a NAC: full name, date and place of birth, social security account number, affirmation of United States…