W912PA-18-Q-0009_-_Attachment_2_-_PWS_Rev._13_Jun_18.pdf

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PERFORMANCE WORK STATEMENT (PWS)

Army Installation Management Command (IMCOM) Europe - Janitorial Services for Children and Youth School

Services (CYSS) Joint Forces Command (JFC) Brunssum, NATO Industrial Complex (NIC), and Army Pre-

Position Stock (APS) Site Eygelshoven

Part 1

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of services/Introduction: This is a non-personal services contract to provide janitorial services.

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: The USAG Benelux mission is to provide base operations to joint military, civilians and their families, to include interagency community members with a quality of life equal to the quality of their service. As part of the aforementioned base operational support, janitorial services are required in order to provide a neat, safe, and healthy work environment. Janitorial services will maintain buildings in a safe, satisfactory facilities conditions and present a clean, neat and professional appearance of the buildings.

1.3. Scope: The Contractor shall provide non-personal janitorial services to include: cleaning restrooms and kitchens; removing trash and emptying recycle bins; cleaning windows, highchairs, cribs, playpens, and food service areas; vacuuming and spot cleaning carpet, sweeping and mopping floors, and buffing; dusting and scrubbing walls;

cleaning upholstered furniture; and other associated work.

1.4 Objectives: The contractor shall provide janitorial services at the following locations:

CYSS JFC NATO NIC-Site Brunssum APS Eygelshoven

Rimburgerweg 30 Kranenpool 1 Rimburgerweg 50

6445 PA Brunssum 6443 VA Brunssum 6471 XX Eygelshoven

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4)

12-month option years. The Period of Performance reads as follows:

Base Year September 1 2018 through 31 August 2019

Option Year I September 1 2019 through 31 August 2020

Option Year II September 1 2020 through 31 August 2021

Option Year III September 1 2021 through 31 August 2022

1.6 General Information:

1.6.1 Quality Control Plan: The contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. At a minimum, the QCP must include the following to be acceptable:

a. A chart showing the organizational structure, lines of authority, names, and responsibilities of each member of the contractor's team.

b. How the contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract.

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c. How the contractor will monitor and ensure staff vaccinations remain current throughout contract performance.

d. How the contractor will ensure all keys issued will remain controlled items (See 1.7.7 Key Control)

e. How the contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future

The Contractor shall bring identified issues or potential problems that might affect future performance to the attention of the COR as soon as possible. Verbal reports will be followed up by written reports within five (5) calendar days.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The contractor is not required to work on the following host nation holidays:

New Year’s Day 01 January Ascension Day Varies annually

Good Friday Varies annually Whit Monday Varies annually

Easter Monday Varies annually Christmas Day 25 December

The King’s Birthday 27 April Boxing Day 26 December

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 08:00 –

16:00 Monday thru Friday except Host Nation holidays, or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.6 Place of Performance: The work to be performed under this contract will be performed at the following locations:

CYSS JFC NATO Rimburgerweg 30, 6445 PA Brunssum

NIC Kranenpool 1 6443 VA Brunssum

APS Eygelshoven Rimburgerweg 50, 6471 XX Eygelshoven, Netherlands

1.6.7 Type of Contract: The government will award a firm fixed price, indefinite delivery indefinite quantity

(IDIQ) contract.

1.7 Security Requirements:

1.7.1 Security Program: Contractor personnel performing work under this contract must have a conduct of good behavior “VOG NP Verklaring Omtrent het Gedrag Natuurlijke Personen (uitreksel uit de Gemeentelijke Basis

Administratie)” within 30 days of contract award, and must maintain the level of security required for the life of the contract.

1.7.2. Personnel Security Clearance Requirements: Not applicable.

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1.7.3 Installation Access: The contractor and all associated subcontractor employees will comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures

(provided by Government representative). The contractor will also provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Upon entering locations identified in this PWS, the contractor must be able to show their ID-Card (or Installation pass) to verify their identity. The contractor shall also comply with Random vehicle/ identity checks and inspections.

The contractor shall provide an installation pass log within thirty (30) calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the Contracting Officers Representative

(COR) within 5 days after changes.

Upon the termination of employment or termination/cancellation of this contract, the Contractor is responsible to collect the installation access passes. The contractor shall collect the installation access passes the same day employment of an individual has expired/terminated, and shall return them to the issuing office within three (3) workdays.”

1.7.4 Background Checks: The contractor must adhere to the requirements outlined in paragraph 1.7.1.

1.7.5 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use.

1.7.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. If applicable, government issued access badges shall not be worn outside designated facilities where visible to the general public. The Contractor shall immediately report suspicious activities to security personnel.

1.7.7 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The

Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan, and the

Contractor’s Security Plan [if applicable]. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys/key cards to the COR. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the

Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the

Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR/Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.7.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal

Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative, and other

Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

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1.7.9 Contracting Officer Representative: The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the

Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the

Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.10 Key Personnel: The follow personnel are considered key personnel by the government: Contract/Project

Manager and Alternate Contract/Project Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 08:00 – 16:00, Monday thru

Friday except Host Nation holidays or when the government facility is closed for administrative reasons.

Qualifications for all key personnel are listed below: a minimum of two (2) years of experience in management of janitorial services, and the ability to speak and write proficiently in the English language.

1.7.11 Special Qualifications: The contractor shall be responsible for providing a current Veiligheid, gezondheid en milieu Checklist Aannemers (VCA) for all key personnel performing under this contract. A copy of this certification is required with the contractor’s proposal. In order to be considered acceptable, the certificate must not be expired.

1.7.12 Identification of Contractor Employees: All contract personnel attending meetings, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges IAW AER 27-715 Contractor Identification.

1.7.13 Contractor Travel: Not applicable.

1.7.14 Other Direct Costs: Not applicable.

1.7.15 Data Rights: Not applicable.

1.7.16 Non-Disclosure Requirements: Not applicable.

1.7.17 Non-Disclosure Statements: Not applicable.

1.7.18 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5.

The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such

OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.7.19 Phase In /Phase Out Period: Not applicable.

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1.7.20 Safety: The contractor is required to adhere to United States (U.S.) Army regulations, as well as USAG

Benelux local policies and procedures. Please see paragraph 1.7.20.1, “Safety Plan and Program” below for specific information regarding safety requirements.

1.7.20.1 Safety Plan and Program: Contractor personnel are required to adhere to U.S. Army Safety regulations to include: AR 385-10- “The Army Safety Program,” DA PAM 385-40- “Army Accident Investigations and

Reporting”, and DODI 6055.7- “Mishap Investigation, Reporting, and Recordkeeping.” These regulations may be viewed by accessing the following link:

https://safety.army.mil/REPORTINGINVESTIGATION/RegulationsandGuidance.aspx.

1.7.22 Environmental Compliance: The contractor is required to adhere to United States (U.S.) Army regulations, Host Nation Law, as well as USAG Benelux local policies and procedures. Please see paragraph

1.7.22.1 “Environmental Compliance Plan and Program” for specific information regarding environmental compliance.

1.7.22.1 Environmental Compliance Plan and Program: It is required that the project manager of this contract complies with the USAG Benelux Environmental Policy that is available publicly on the USAG Benelux homepage

(type 'USAG Benelux' into an online search engine, select the first link and select 'Environmental Policy' at the bottom of the U.S. Army garrison Benelux homepage (ISO14001:2004 Standards, Annex A2)." Or use link:

http://www.ftmeade.army.mil/directorates/dpw/environment/ems/documents/iso_14001_2004_standard.pdf

1.8 Required Training:

1.8.1 OPSEC Training: Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) calendar days of employment under this contract. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer.

Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training.

1.8.2 iWATCH Training: The contractor and all associated subcontractors will brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within thirty (30) calendar days after the contract is awarded and within thirty (30) calendar days after new employees commence contract performance, with the results reported to the COR within thirty (30) calendar days after the contract is awarded.

1.8.3 Information Assurance (IA) Training: Not applicable.

https://safety.army.mil/REPORTINGINVESTIGATION/RegulationsandGuidance.aspx/ http://www.ftmeade.army.mil/directorates/dpw/environment/ems/documents/iso_14001_2004_standard.pdf http://www.cdse.edu/catalog/elearning/GS130.html

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PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government.

The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does

NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the

Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor - One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

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CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

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PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services:

3.1 Services: Not applicable.

3.2 Facilities: The Government will provide limited storage space (closets) for the purpose of storing materials and equipment, excluding flammable and hazardous materials. These storage spaces will be identified during the site visit. The Contractor will be required to maintain clean, odorless janitorial closets. Materials and equipment will be stored and organized in such a manner as to allow easy access and movement in closet. Closets shall be locked at all times.

3.3 Utilities: The Government will provide all utilities in the facility, which will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: Not applicable.

3.5 Property Management: Not applicable.

3.6 Materials: Not applicable.

3.7 Training: Not applicable.

3.8 Common Access Cards (CAC): Not applicable.

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PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: Not applicable.

4.3 Materials: The Contractor shall furnish materials, supplies, and equipment necessary to meet the requirements under this PWS. The Contractor shall have spare materials on hand to provide continued services in the event primary materials are not available, damaged, or run out. These materials include but are not limited to the following:

Plastic Trash Can Liners/Bags: Suitable and sized for the type of trash receptacle;

Toilet Tissue: Two-ply, Jumbo rolls, rolls, for all installed dispensers types;

Paper Towels: Bi-Fold, Tri-Fold and/or rolls for all installed dispenser types;

Hand Soap: Liquid anti-bacterial soap for installed dispensers, and/or hand size push/pump when installed dispensers are non-operational or not available;

Recycled Products: 100 percent of all furnished paper products (toilet tissue and paper/hand towels) shall contain recycled materials;

Urinal drain filters PVC;

Urinal de-calcium tablets or liquids;

Hygiene container liners;

Daily Checkup sheet in the toilets

4.4 Equipment: The Contractor shall furnish all equipment necessary to meet the requirements under this PWS.

This equipment includes, but it not limited to the following:

Vacuum cleaners

Vacuum filters

Automated cleaning machines for large floor surfaces

Cherry-pickers

Buckets

Mops

Brushes

4.5 Common Access Cards (CAC): Not applicable.

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PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall provide janitorial services for CYSS on JFC Brunssum, the NIC Site, and APS Eygelshoven Site. The frequency of tasks performed are outlined in the “Frequency Levels Table” located in Part 7 of this PWS as Attachment 3. This work includes, but is not limited to, the following: cleaning restrooms and kitchens; removing trash and emptying recycle bins; cleaning windows, highchairs, cribs, playpens, and food service areas; vacuuming and spot cleaning carpet, sweeping, mopping and dry buffing floors; dusting and scrubbing walls; cleaning upholstered furniture; and other associated work as indicated in the following paragraphs of this section.

5.2 Janitorial Services: The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that janitorial services are performed to the standards stated within this PWS. The Contractor shall accomplish all cleaning tasks and frequencies in accordance with (IAW) the “Frequency Levels Table”, located in

Part 7 as Attachment 3 in order to meet the requirements of this PWS. The three (3) levels of janitorial service include the following capabilities:

a. Enhanced Service

b. Standard Service

c. Basic Service

Child care and youth services facilities shall receive Enhanced Service. Fitness centers shall receive Standard

Service. All installation level support facilities that do not fall into Enhanced or Standard Service, shall receive

Basic Service.

Estimated square meters are established in Part 7 of this PWS as Attachment 4, “Building Composition and Square

Meters”. The Contractor shall perform janitorial services IAW all applicable laws, regulations, Army standards, instructions, and commercial practices, as outlined in Part 6 of this PWS. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

5.2.1 Facility Cleanings: The Contractor shall clean accessible floor surfaces. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.

5.2.2 Hard Floors: (Vinyl, Ceramic, Wood, Concrete, Marmoleum). The Contractor shall accomplish cleaning by vacuuming, sweeping, mopping, spot cleaning, and dry buffing with appropriate cleaning solutions, as directed by manufacturer guidelines for the specific floor type. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required. After cleaning floor surfaces, to include grout, the Contractor shall ensure hard floors have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards and corners shall also be clean.

5.2.2.1 Spray and Buff: The Contractor shall spray and buff all floors receiving floor maintenance.

5.2.2.2 Stripping/Finishing: The Contractor shall strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. The Contractor shall ensure the wax is non-skid as directed by the COR/ACOR. The

Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall remove all stripping solution, sealant, and waxy residue from floor drains immediately upon completion of service.

5.2.3 Carpeted Floors: The Contractor shall ensure the carpets are maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall vacuum carpeted floors and rugs with an industrial-type vacuum cleaner.

5.2.3.1 Removable (Area and Throw) Rugs: The Contractor shall ensure area and throw rugs receive the same service as annotated in paragraph 5.2.3.

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5.2.3.2 Annual Carpet Cleaning and Shampooing: The Contractor shall clean carpets using an extractor. The

Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. A commercial truck-mount Steam Extraction Method shall be used IAW standard commercial practice.

The Contractor shall use a portable unit for use in upper floors or areas where it is not feasible to use a truck-mount system with approval from the COR/ACOR. A heavy-duty spot remover may be required in heavily soiled areas.

Stains which are not easily removed by normal cleaning processes shall be treated using an alternate method.

5.2.3.3 Spot Cleaning Floors and Carpets: The Contractor shall spot clean floor surfaces to remove spots two

(2) square meters or less. Areas that are embedded to the point of non-removal and have been treated during two (2) consecutive cleanings and resists removal shall be annotated to the COR/ACOR for resolution.

5.2.4 Floor (Walk-Off) Mats: The Contractor shall vacuum and clean interior floor mats. Floor mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Area and throw rugs shall receive the same service.

5.2.5 Stairways/Elevators/Handicap Lifts: The Contractor shall clean all floor surfaces IAW the non-carpeted and carpeted requirements as appropriate. Stair guards, handrails, wall caps, and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to seventy-two (72) inches (182 centimeters) height from stair tread level, to provide or maintain a clean, uniform appearance.

5.2.6 Trash Collection and Removal: The Contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers (exterior waste baskets, trash receptacles, and smoking urns are included in the scope of trash removal). The Contractor shall remove any trash boxes or debris stacked near the waste receptacles. The Contractor shall replace plastic trash bags and can liners as needed.

5.2.7 Refuse Collection and Removal: The Contractor shall collect, pickup, and dispose of all recycle paper and plastic, as well as regular refuse from the appropriate bins located at each office. The Contractor shall dispose of the collected paper and plastic to the nearest recycle dumpster located outside at each building. The contractor shall also dispose of all regular refuse in dumpsters provided outside of each building, or at the respective site’s sort center.

5.2.8 Restrooms/Toilet Areas/Locker Rooms:

5.2.8.1 Clean and Disinfect: All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. Restrooms shall be left with a clean or odorless scent. Showers, toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within seventy-two (72) inches or 182 centimeters of the floor) shall be clean. Walls and grout shall be free of all firm, spots, and detergent buildup.

5.2.8.2 Contractor Restroom Log: The Contractor shall keep a detailed log of work accomplished in each restroom receiving janitorial work. The log shall include relevant janitorial practices and the dates of the service after completed. The Contractor shall submit this log to the COR/ACOR along with the completed project work list not later than the 5th day of each month.

5.2.8.3 Restroom Floor Care: The Contractor shall maintain all floor surfaces IAW original equipment manufacturer instructions and commercial practices.

5.2.8.4 Restocking Supplies: The Contractor shall ensure restrooms are stocked sufficiently with provided supplies including toilet tissue, paper towels, and hand soap. The Contractor shall store supplies in designated areas.

The Contractor shall sufficiently stock quantities to ensure supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two (2) hours of notification and without additional cost to the Government. The Contractor shall only purchase and furnish items approved by the

COR/ACOR prior to use.

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5.2.8.5 Resupplying Dispensers: The Contractor shall resupply all toilet tissue dispensers, towel dispensers, soap dispensers, toilet seat cover dispensers, and sanitary napkin dispensers.

5.2.9 Trash Removal: Trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. Trash receptacles shall be left clean, free of foreign matter, and free of odors. The Contractor shall replace soiled, worn, or torn plastic trash can liners. The collection of recycled refuse (paper, plastic, glass, etc.) shall be IAW local policies, laws, and regulations.

5.2.10 Drinking Fountains: The Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. The Contractor shall clean and disinfect porcelain, polished metal surfaces (including the orifices and drain), and exterior surfaces of fountains. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil. The Contractor shall not use abrasives or toilet bowl cleaners to clean drinking fountains.

5.2.11 Dusting: Regular dusting includes surfaces within six (6) feet (or 1.83 meters) of the floor and shall be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above approximately six (6) feet (1.83 meters) up to ten (10) feet (3 meters). Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

5.2.11.1 Light Dusting, Low (under six (6) feet or 1.83 meters): The Contractor shall dust all furniture, equipment, Venetian blinds, and all horizontal surfaces from the floor level to a minimum height of approximately six (6) feet above the top of the floor surface. The Contractor shall not move personal items.

5.2.11.2 Heavy Dusting, Low (over six (6) feet or 1.83 meters): The Contractor shall dust using a dust removing agent. The Contractor shall dust all visible surfaces to include cabinets, millwork, tops of low walls, window frames, drapes, and equipment to include vending machines and other materials.

5.2.12 Interior Glass: The Contractor shall clean exposed interior glass surfaces including windows and mirrors.

Lucite, plastic or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation. The Contractor shall clean trophy and display cases, directory boards, and other interior glass.

5.2.13 Windows (exterior/interior): Clean exterior/interior glass windows surfaces. Lucite, plastic, or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation.

5. 2.14 Child, Youth and School Services (CYSS):

5.2.14.1 Child Development Center (CDC), Youth Centers and Gymnasiums. Designated facilities shall be maintained IAW AR 608-10. The Contractor shall provide additional cleaning after normal operating hours to ensure facilities are in a state of cleanliness prior to opening the following day.

The contractor is also responsible for ensuring that all contractor personnel with access to the CYSS facilities are free of communicable diseases, and vaccinated in accordance with AR 608-10-1 CYSS Immunization Schedule (B-

1), provided below. The Contractor shall be responsible for providing certification that all applicable employees meet the above conditions within 30 days of contract award. Payment for any required immunizations will be incurred at the Contractor’s expense.

Table B-1

CYS Services Employee Immunization Schedule

1. Mandatory Immunizations Requirements

Hepatitis A Completed two-dose series is mandatory for cooks.

Measles, mumps, and rubella Completed two-dose series. Immunity to measles and rubella as indicated by titer is an acceptable alternative to documented immunization history.

Tetanus, diphtheria, pertussis (Td, Tdap) Documentation of current booster. Boost with Tdap regardless of interval since the last Td immunization.

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Varicella (chicken pox) Evidence of immunity to varicella in adults includes any of the following:

1) Documentation of two doses of varicella vaccine at least 4 weeks apart.

2) U.S.-born before 1980.

3) History of varicella based on diagnosis or verification of varicella by an HCP.

4) History of herpes zoster based on HCP diagnosis or verification of diagnosis by an HCP.

5) Laboratory evidence of immunity or laboratory confirmation of disease.

2. Recommended Immunizations*

Hepatitis A Completed two-dose series strongly recommended for all

CYS Services staff.

Hepatitis B Completed three-dose series strongly recommended.

Influenza Annual vaccination

NOTE: Abbreviations in this table are explained in the glossary of AR 608-10-1.

*Based on AR 40-562 and recommendations of the Advisory Committee on Immunization Practices, Centers for Disease

Control and Prevention

5.2.14.2 CDC Hours of Operation: 0600 – 1800 hours, Monday through Friday, except for host nation holidays, identified in paragraph 1.6.3 above.

5.2.14.3 Supplies and Solutions: The Contractor shall store all solutions, chemicals, and other potentially dangerous products (except bleach water solution) in their original and labeled container. The Contractor shall store all cleaning supplies (trash, mops, brooms, and cleaning buckets, etc.). The Contractor shall store all supplies and solutions in a locked designated area that is inaccessible to children and out of children’s reach at all times.

5.2.14.4 Cleaning and Sanitizing: The Contractor shall use a cleaner, disinfectant, or water solution of chlorine bleach and water in child care centers. Any water and cleaner solutions in buckets or open containers shall be replaced prior to each use.

5.2.14.5 Cleaning Products Approval: The Contractor shall provide a list of all cleaning products to be used in

CDCs and Youth Activity Centers to the directors of those facilities, as well as the USAG Benelux-Schinnen

Hazardous Material, Safety, Fire and Environmental Office, to ensure the cleaning products are suitable for use in a child care environment. The products not permitted will include warnings not suitable for use in areas occupied by children. Chemical air fresheners are not permitted. Cleaning products for use in the CYS facilities shall be approved by local preventative medicine manager.

5.2.15 On Demand Services: The following services are considered “On-Demand” services that shall be performed on an as needed basis. When needed, these services will be individually identified on the delivery order in accordance with the identified CLIN schedule.

While the following services are identified as “On-Demand” services for normal facilities, the contractor shall provide cleaning of Kitchens and Breakrooms, Furniture, Interior and Exterior Glass, as well as Window Treatments as a part of the regular monthly cleaning services for child care and youth facilities under “Enhanced Services,” defined in paragraph 5.2.

5.2.15.1 Special Event Cleaning: The Contractor shall provide Janitorial Services for special events, outside of the established frequencies for janitorial services, as directed by the KO. These events include, but are not limited to, VIP visits, summer camps, and Inspector General (IG) Team visits. The KO will notify the Contractor of the requirements as soon as it is known, but not less than seventy-two (72) hours prior to the event. The Contractor shall complete all cleaning tasks not less than four (4) hours prior to each event. Specific cleaning tasks will be outlined in each delivery order.

5.2.15.2 Kitchens and Breakrooms:

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Clean kitchen equipment. The contractor will remove all grease, film, dirt, smudges, dry soil, food remnants, water spots, and other foreign matters from all exposed surfaces of stoves, ovens, vent hoods, microwave ovens, refrigerators and sinks, wall tiles and splash tiles, kitchen cabinets and service counters. After cleaning, the equipment will be free of grease, film, soil, dirt and foreign matters. No wipe marks will be visible after cleaning.

Clean tables and floors. The contractor will remove all grease, film, dirt, smudges, dry soil, food remnants, water spots and other foreign matters, such as chewing gum residue from floors, table tops and underneath table tops and table legs. After cleaning, table surfaces will have a clean, uniform appearance with no streaks and stains. All chewing gum residues underneath table top will be completely removed.

Clean chairs. The contractor will remove all grease, film, dirt, smudges, dry soil, food remnants, water spots and other foreign matters from chairs. After cleaning, chair surfaces will have a uniform, clean appearance, free of dust, oil and foreign matters.

Supply. Contractor shall ensure that all paper hand towel dispensers have sufficient supplies, including soap bar and/or liquid soap for hand wash stations. Spare stock supplies shall be nearby available in sufficient quantities so supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification from the COR.

Disinfect. The Contractor shall use adequate detergent to disinfect all surfaces of break rooms; including basins, tables, dispensers, all exterior surfaces of appliances, all floor surfaces, sinks and water faucets, and doorknobs.

5.2.15.3 Spot Cleaning: Spot cleaning includes but is not limited to removing smudges, dust, fingerprints, marks, streaks, spills, etc., from all washable surfaces such as walls, partitions, doors, elevators, glass sliding doors, furniture, fixtures, appliances, door guards, door handles, push bars, lights switches and electrical or data outlets, temperature controls, light fixtures, etc. After spot cleaning, the surfaces shall have a clean, uniform appearance free of streaks, spots, and other evidence of removable soil.

5.2.15.4 Furniture Cleaning: The contractor shall remove all dust, lint, dry soil, oily film, etc. from the horizontal surfaces of desks, chairs, file cabinets, and other types of office furniture and equipment, and from horizontal ledges, window sills, heating radiators, fitness sports equipment, etc., as requested by the COR below 1.83 meters from the top of the floor surfaces. After damp wiping, all such horizontal surfaces shall have a uniform appearance, free of streaks, smudges, dust, lint, liner, etc. Specific furniture requested to be cleaned will be identified in the delivery order requesting the service.

5.2.15.5 Wash Interior Glass: The contractor shall remove all smudges, tape, oily film, and other types of soil from all glass and its frames, in interior partitions, walls, doors, displays cases directory boards, and other glass areas.

The glass and glass frames shall be rinsed to remove any detergent solution residue. After washing, the glass areas shall be free of dust, smudges, oily film, tape, and all other types of soil, streaks, and watermarks. Glass cleaner splash and drip marks shall be removed from all adjacent surfaces.

5.2.15.6 Wash Exterior Glass: The contractor shall remove all smudges, tape, oily film, cobwebs, dust, and other types of soil from both sides of the glass, frames, and sills of exterior window, doors, vestibules, etc. The glass and glass frames shall be rinsed to remove any detergent solution residue. After washing, the glass areas shall be free of smudges, tape, oily film, cobwebs, dust and all other types of soil, streaks, and watermarks. Glass cleaner splash and drip marks shall be removed from all adjacent surfaces.

5.2.15.7 Clean Window Treatments:

Cleaning of PVC and Vinyl Window Treatments. Vertical and Horizontal Types. The treatments shall be cleaned and made free of dust with brushes specially designed for that purpose, and washed with a neutral soap solution.

After cleaning, Venetian blinds shall be free of traces of film, dirt, smudges and other foreign matters.

Cleaning of Cloth or Tissue Window Treatments. All treatments shall be carefully taken down and then cleaned in laundries of industrial type. This cleaning will be done according to the nature of the fibers, and manufacturers recommendations. The contractor will be held responsible for any damage to the curtains. After cleaning and drying, they will be ironed (if applicable) and hung at their initial locations.

5.3 Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Project

Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

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5.4 Enterprise-Wide Contractor Manpower Reporting Application (eCMRA): The contractor shall report

ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for IMCOM-E via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through

September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October

31 of each calendar year, beginning with 2018. Contractors may direct questions to the help desk at help desk at:

http://www.ecmra.mill…