PWS-_Rev3_(Final).pdf

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Performance Work Statement (PWS)

Custodial Support Services

Chievres Air Base & Daumerie Caserne

Project # O2D-17038-17

20 December 2016

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Part 1

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of services/Introduction: This is a non-personnel services contract to provide Custodial Support Services at Chievres Air Base and Caserne Daumerie. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: The USAG BENELUX mission is to provide Base Operations to joint military, civilians and their families, to include interagency community members with a quality of life equal to the quality of their service. Part of the quality of life missions is to have a neat, safe and healthy work environment. Custodial Support Service will maintain buildings in a safe, satisfactory facilities conditions and present a clean, net and professional appearance of the buildings.

1.3. Scope: The Contractor shall perform custodial services in accordance with the PWS and the technical exhibits (TEs). During performance of the contract the Government reserves the right to add or delete facilities and/or the level of services required. A modification to the contract will be executed to incorporate these changes.

1.4 Objectives: The Contractor shall provide all labor, management, tools, equipment, supplies, chemicals, supervision, transportation, and other items or services to ensure that the custodial services are performed at the locations specified herein, in a manner that will maintain a safe, satisfactory facility condition and present a clean, neat and professional appearance.

1.5 Period of Performance: The Period of Performance (PoP) shall be for one (1) Base Year of 12 Months and four (4) 12-Months option years

The PoP is as follows:

Base Year From 01 December 2017 until 30 November 2018 Option Year I From 01 December 2018 until 30 November 2019 Option Year II From 01 December 2019 until 30 November 2020 Option Year III From 01 December 2020 until 30 November 2021 Option Year IV From 01 December 2021 until 30 November 2022

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. At a minimum, the QCP must include the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the contractor's Quality Control Team.

b. How the contractor will monitor work to ensure that performance complies with all timelines, deadlines, and goals.

c. How the contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses.

d. How the contractor will monitor and ensure staff qualifications remain current and valid throughout contract performance.

e. How the contractor will ensure all keys issued will remain controlled items (See 1.7.7 Key Control)

f. How the contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future

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g. How the contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

A final QCP shall be submitted to the KO through the COR for review and acceptance within ten (10) calendar days after date of contract award. After acceptance of the QCP, the contractor will receive the KO’s acceptance in writing.

Any changes to the accepted QCP will be required to be resubmitted for acceptance within five (5) calendar days.

The Contractor shall bring identified issues or potential problems that might affect future performance to the attention of the COR as soon as possible. Verbal reports will be followed up by written reports within five (5) calendar days.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: This information is contained in 5152.204-4000 U.S and Host Nation Holidays.

US Holidays: Work shall be performed during U.S. holidays occurring during the normal workweek except for New Year’s Day 1 January, Veteran’s Day November 11 & Christmas Day December 25.

Observed U.S. holidays:

Martin Luther King Jr.’s Birthday 3rd Monday in January Labor Day 1st Monday in September President’s Day 3rd Monday in February Columbus Day 2nd Monday in October Memorial Day Last Monday in May Thanksgiving Day 4th Thursday in November Independence Day July 4th

Host Nation Holidays: Work shall not be performed during local Host Nation holidays occurring during the normal workweek.

Belgian holidays:

Whit-Monday Varies yearly New Year’s Day January 1st Independence Day July 21st Good Friday Varies yearly Assumption August 15th Easter Monday Varies yearly All Saints Day November 1st Labor Day May 1st Armistice Day November 11th Ascension Day Varies yearly Christmas Day December 25th

The Contractor shall submit to the COR an alternate schedule for those buildings that will be affected by federally observed holidays not later than ten (10) work days prior to the holiday. The schedule shall include dates for make-up of all buildings affected by the holiday.

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 7:30 A.M.

to 5:30 P.M., Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

Special Hours of Operation:

• Bldg. # 20004 - (Fitness rooms # 118 to 124 & room #127) - between 8:30 A.M. and 10:30 A.M. - Monday through Sunday;

• Gate # 14 & Bldg. # 20134, CAB - Gate # 19, CD - Commons latrines - between Monday and Sunday in the morning;

• NSHQ Campus – between 07: A.M. and 18:00 P.M. on workdays.

• Paragraph 5.3.10 - Stripping and Finishing on Vinyl and Hard Floors - During week-days (Mondays thru

Fridays) Stripping and Finishing shall be performed before or after the community regular duty hours.

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Regular duty hours are 07:30 A.M. thru 5:30 P.M., or/and during non-occupations of the buildings (week-ends, holidays) - to be coordinated with the COR and Building Coordinator.

• Paragraph 5.3.6 - Carpet Cleaning - During week-days (Mondays thru Fridays), Carpet Cleaning Services shall be performed before or after the community regular duty hours. Regular duty hours are 07:30 A.M. thru 5:30 P.M., or/and during non-occupations of the buildings (week-ends, holidays) - to be coordinated with the COR and Building Coordinator.

1.6.5 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.6 Place of Performance: The work to be performed under this contract will be performed at

Chievres Air Base & Daumerie Caserne Grand Rue, 56 7950 Chièvres

The Contractor shall provide the COR a schedule no later than (10) workdays prior to commencing work. Schedule shall outline tasks to be performed by specific building and identify the timeline for the task to be accomplished. The COR will provide the Contractor with requirements to make changes to the schedule as they occur.

1.6.7 Type of Contract: The government will award a firm fixed price contract.

1.7 Security Requirements:

1.7.1 Security Program: Contractor personnel performing work under this contract must have a recent “Standards of Good Conduct Type I” certificate and valid ID card at the beginning of the works, and must maintain the level of security required for the life of the contract.

1.7.2. Personnel Security Clearance Requirements: Not applicable.

1.7.3 Installation Access: See clause 5152-225-4001 -- INSTALLATION CLEARANCE RERQUIREMENTS (June 2016) in basic contract. The contractor shall provide an installation pass log within thirty (30) calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within 5 days after changes.

Upon the termination of employment or termination/cancellation of this contract, the Contractor is responsible to collect the installation access passes. The contractor shall collect the installation access passes the same day employment of an individual has expired/terminated, and shall return them to the issuing office within three (3) workdays.”

1.7.4 Background Checks: See clause 5152.204-4008-Background Checks (June 2016) – U.S. and Host Nation Contractors. The contractor shall provide an installation pass log within thirty (30) calendar days after contract award.

The pass log shall be updated as employees are added or removed and submitted to the COR within 5 days after changes.

1.7.5 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW AR 190-13. In case the contractor personnel find evidence of forced entry or theft, the Contractor shall notify the Military Police Office immediately and cooperate in the investigation. MP Desk: Tel:

068.27.53.01 or emergency numbers: 114 (MP Desk) or 117 (Fire).

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1.7.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. If applicable, government issued access badges shall not be worn outside designated facilities where visible to the general public. The Contractor shall immediately report suspicious activities to security personnel.

1.7.7 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.7.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.7.9 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.10 Key Personnel: The follow personnel are considered key personnel by the government: Contract/Project Manager & Alternate Contract/Project Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7.30 AM and 16.30 PM., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

• Must have a minimum of two (2) years of experience in speaking and writing the English language;

• Must justify a past experience of minimum 3 years in cleaning/custodial contracts.

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1.7.11 Special Qualifications: The contractor is responsible for ensuring the company possess and maintain the following certifications during the execution of this contract:

• VCA, Safety management system (Système de gestion de la sécurité);

• ISO 9001:2008, Company management system (Système de management de l’entreprise);

• ISO 14001:2004, Compliance with environmental standards and procedures (Respect des normes et procédures relatives à l’environnement).

The Contractor must also justify a past experience of minimum 3 years in cleaning/custodial contracts.

1.7.12 Identification of Contractor Employees: All contract personnel will avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges IAW AER 27-715 Contractor Identification.

1.7.13 Contractor Travel: Not applicable.

1.7.14 Other Direct Costs: Not applicable.

1.7.15 Data Rights: Not applicable.

1.7.16 Non-Disclosure Requirements: Not applicable.

1.7.17 Non-Disclosure Statements: Not applicable.

1.7.18 Organizational Conflict of Interest (OCI): Not applicable.

1.7.19 Phase In /Phase Out Period: Not applicable.

1.7.20 Safety: The Contractor shall comply with the United States, European and Belgian Occupational Safety and Health Standards to protect the life and health of employees and other persons; to prevent damage to property, materials, supplies, and equipment and to avoid work interruptions.

1.7.20.1 Safety Plan and Program: The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, and security. The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor shall remove from the job site any employee for reasons of misconduct or security in accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information.

The contractor shall provide the necessary Personal Protection Equipment (PPE) for the personnel.

Contractor’s tools, equipment, materials and machinery shall be in a possession of a valid EU safety certification.

Smoking is prohibited at all times

The following regulations in matter of environmental, safety and health are applicable:

- General Regulations for Work Protection (RGPT)

- General Regulations for Electrical Installations (RGIE)

The US Government will not be responsible for any environmental, safety or health incident caused by non-conforming with the regulations in accordance with this PWS.

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1.7.22 Environmental Compliance: The Contractor shall comply with the BFGS 2016 (Belgium Final Governing Standards). These Standards can be make available at the USAG BENELUX – DPW – ENV. DIV., POC: Sabine Schneider at 068/27.57.04

All measures will be taken to prevent occurrence of spills during work. When a leak is detected (i.e. fuel leak on tanks, field works vehicles or company vans), the contractor will proceed to immediately clean-up of the spill. Should the spill characteristics exceed the contractors response capacities, the contractor will immediately contact the COR.

The Contractor shall provide a list of all cleaning products and it’s Material Safety Data Sheets (MSDS) that will be used.

All contractor’s employees will have to attend a one hour yearly Environmental training on working in the vicinity of Asbestos materials. This training will be provided by the DPW Environmental Division.

1.7.22.1 Environmental Compliance Plan and Program: It is required that the project manager of this contract reads the USAG Benelux Environmental Policy that is available publicly on the USAG Benelux homepage using the following web link:

http://www.usagbenelux.eur.army.mil/documents/Policies/BNL_PL17(PWE)EnvironmenalMgt%20System(EMS).pdf or type ‘USAG Benelux’ into an online search engine, selects the first link and selects ‘Environmental Policy’ at the bottom of the U.S. Army Garrison Benelux homepage (ISO14001:2004 Standards, Annex A2).

1.8 Required Training:

1.8.1 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within Thirty

(30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or Thirty (30) calendar days after employment of new personnel, all contractor employees, including subcontractor employees, who are employed under the contract shall complete AT Level I awareness training within Thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based contractor employees and associated sub-contractor employees.

The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within ten (10) calendar days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel must complete refresher training every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training.

1.8.2 OPSEC Training: Not applicable.

1.8.3 iWATCH Training: The contractor and all associated subcontractors will brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within Thirty (30) calendar days after the contract is awarded and within Thirty (30) calendar days after new employees commence contract performance, with the results reported to the COR within Thirty (30) calendar days after the contract is awarded.

1.8.4 Information Assurance (IA) Training: Not Applicable.

http://www.usagbenelux.eur.army.mil/documents/Policies/BNL_PL17(PWE)EnvironmenalMgt%20System(EMS).pdf https://jkodirect.jten.mil/

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PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Quality Control Plan - It's a description of the activities, tools and procedures, needed to control a process that delivers a service or product. Its overall objective is to minimize and control variation.

Subcontractor - One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms:

A/R As Requested ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement

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AR Army Regulation CAP Contractor Acquired Property CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense DPW Directorate of Public Works EPA Environmental Protection Agency’s FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer MSDS Material Safety Data Sheet) OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit WAWF Wide Area Work Flow

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PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services:

3.1 Services: The Government will provide Installations Access ID Cards to Contractor`s personnel that need access to the different compounds and NATO SECRET Clearances to Contractor`s personnel that needs access to the NSHQ Complex.

3.2 Facilities: The Government will provide limited storage space (janitorial closets) for the purpose of storing materials and equipment, excluding flammable and hazardous materials. These storage spaces will be identified during the mandatory pre-bidding site visit. The Government is not responsible for the (loss of) Contractor's supplies or equipment or for the Contractor's employees' personal belongings. The Contractor will be required to maintain clean, odorless janitorial closets. Materials and equipment will be stored and organized in such a manner as to allow easy access and movement in closet. Closets will be locked at all times.

3.3 Utilities: The Government will provide water, electricity and heating for the facilities being served. All utilities required to perform services in the buildings under this contract will be furnished from existing outlets. The Contractor shall make no change to such outlet. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will provide access to a fax machine once a week for the Contractor’s Team Leader to be able to forward weekly report to his Headquarters. Contractor personnel shall not utilize telephones located in buildings receiving services, unless prior consent is obtained from the Government agent in charge of the area.

3.5 Property Management: Not applicable.

3.6 Materials: The Government will NOT provide any materials.

3.7 Training: The government will provide

• Yearly Environmental training on working in the vicinity of Asbestos materials

• Yearly Anti-terrorism (AT) Level I training

• Yearly iWATCH training

3.8 Common Access Cards (CAC): Not applicable.

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PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: The Contractor shall furnish all labor, supervision, supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 NATO Secret Facility Clearance: The Contractor’s personnel working at the NSHQ Campus shall possess and maintain a NATO Secret facility clearance from the Defense Security Service. He will have to sign the NSHQ cleaning services certificate prior to start any work on the campus.

The Contractor’s employees, performing work in support of this contract shall have been granted access to Gov.

Buildings after they received their Site Installation Access ID Card.

4.3 Materials: The Contractor shall provide adequate numbers of the here below listed materials to effectively fulfill the scope of this contract. The Contractor shall have backup/spare materials on hand to provide continued services in the event primary materials are not available, damaged, or run out.

• Plastic Trash Can Liners/Bags: Suitable and sized for the type of trash receptacle;

• Large Trash Containers for Food Scrap;

• Toilet Tissue: Two-ply, Jumbo rolls, rolls, for all installed dispensers types;

• Toilet Tissue Dispensers, as needed;

• Paper Towels: Bi-Fold, Tri-Fold and/or rolls for all installed dispenser types;

• Paper towels dispensers, as needed;

• Hand Soap: Liquid anti-bacterial soap for installed dispensers, and/or hand size push/pump when installed dispensers are non-operational or not available;

• Soap Dispensers, as needed;

• Recycled Products: 100 percent of all furnished paper products (toilet tissue and paper/hand towels) shall contain recycled materials;

• Urinal drain filters PVC;

• Urinal de-calcium tablets or liquids;

• Hygiene containers liners;

• Ladies Bins;

• Restrooms air fresheners and air freshener liquids;

• Furnishing and Rental in front of each entrance of each Building of the NSHQ complex of anti-dust floor mats that will be replaced every two weeks (See list in Technical Exhibit # E)

• Daily Checkup sheet in the toilets (Fiche de passage).

All Cleaning products are at the contractor’s cost, cleaning products/liquids must be according the floors/tiles/sinks/toilet bowls…etc., manufacturers guidance’s for maintenance and cleaning. Any damage due to use of wrong cleaning products will be repaired by contractor at no Gov. cost.

4.4 Equipment/Vehicles: The Contractor shall provide and maintain adequate numbers of equipment, vehicles and machinery to effectively fulfill the scope of this contract. The Contractor shall have backup equipment to provide continued services in the event primary equipment are not available or damaged. Equipment failure shall not alleviate the Contractor from performing any requirement contained in this contract. Equipment shall be Industrial Type and have the CE clearance and certificates. Vacuum cleaners shall have HEPA filters. For large floor surfaces cleaning (i.e. Bldg. # 20004, CAB), the Contractor shall provide automatic cleaning machines. Contractor shall provide suitable Cherry-Picker for cleaning of the high exterior windows and for the very high dusting services, Cherry Picker tires or tracks shall be of the type that leave no marks on the floors, any floor marks will be removed by contractor. Contractor shall provide detailed list of machinery (type/use, amount, make) that will be used to fulfill all tasks in this PWS, this list will be part of the Contractor`s bid-proposal package.

Equipment containers for the purpose of storing materials and equipment at Contractors cost and responsibility shall be provided if Government furnished janitorial closets/rooms are not available. The Contractor shall store combustible and hazardous materials in accordance to US Gov. and BE Gov. Regulations.

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4.5 Common Access Cards (CAC): Not applicable.

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PART 5

SPECIFIC TASKS

5.1. Basic Services: The contractor shall provide custodial support services at the locations specified in this PWS, in such a manner that all facilities will maintain in a safe, satisfactory facility condition a clean, neat and professional appearance.

5.2. Task Heading: Not applicable.

5.3. Recurring Services:

5.3.1 Clean and Supply Restrooms/Locker Rooms & Saunas.

Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, plumbing fixtures, diaper baby changing tables, saunas, partitions, all hand towels, toilet paper and soap dispensers, doors, partitions, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, tiled walls and other such surfaces shall be thoroughly cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. Restrooms shall be left with a clean, pleasant scent/fragrance or no odor at all. Showers, toilets, sinks and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Silicone joints on wall tiles, shower tubs, shower doors, sinks, urinals and toilets shall be kept free of stains and mold. Mirrors and mirror lights shall be clean and have no streaks or other removable matter. Partitions shall be smudge, and stain free. Vents in walls/doors/ceilings shall be clean. Walls, wall tiles and grout, and all silicone joints shall be free of all firm, spots, mold spots and detergent buildup. After cleaning, a small amount (depending manufacturer guidance’s) nontoxic de-scaling liquid shall be added into the urinals to keep urinal drain traps and drain pipes in optimal condition. In case urinals or/and toilet drains are clogged, contractor shall make maximum effort to unclog the drains using plungers or other small suitable tools for this purpose.

Damaged or missing urinal filters shall be replaced with new as needed. Hygiene containers in female restrooms shall be emptied and serviced once a month.

Floor Care. All floor surfaces shall be maintained in accordance with paragraph 5.3.8 Supply. Contractor shall ensure restrooms are stocked sufficiently with supplies including toilet tissue, paper towels, liquid and hand soap and deodorizing liquids. Stock shall be in sufficient quantities so supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification.

Contractor shall repair or replace broken dispensers if needed.

Trash Removal. Trash shall be removed in accordance with paragraph 5.3.4

5.3.2 Clean and Supply Kitchens and Breakrooms.

Clean kitchen equipment. The contractor will remove all grease, film, dirt, smudges, dry soil, food remnants, water spots, and other foreign matters from all exposed surfaces of stoves, ovens, vent hoods, microwave ovens, refrigerators and sinks, wall tiles and splash tiles, kitchen cabinets and service counters. After cleaning, the equipment will be free of grease, film, soil, dirt and foreign matters. No wipe marks will be visible after cleaning.

Clean tables and floors. The contractor will remove all grease, film, dirt, smudges, dry soil, food remnants, water spots and other foreign matters, such as chewing gum residue from floors, table tops and underneath table tops and table legs. All movable items will be moved if needed. After cleaning, table surfaces will have a clean, uniform appearance with no streaks and stains. All chewing gum residues underneath table top will be completely removed.

All moveable items will be moved back to their original position.

Clean chairs. The contractor will remove all grease, film, dirt, smudges, dry soil, food remnants, water spots and other foreign matters from chairs. After cleaning, chair surfaces will have a uniform, clean appearance, free of dust, oil and foreign matters.

Floor Care. All floor surfaces shall be maintained in accordance with paragraph 5.3.8 Supply. Contractor shall ensure that all paper hand towel dispensers have sufficient supplies, including soap bar and/or liquid soap for hand wash stations. Spare stock supplies shall be nearby available in sufficient quantities so supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification.

Disinfect. The Contractor shall use adequate detergent to disinfect all surfaces of break rooms; including basins, tables, dispensers, all exterior surfaces of appliances, all floor surfaces, sinks and water faucets, and doorknobs.

Trash Removal. Trash shall be removed in accordance with Para paragraph 5.3.4

5.3.3 Clean Drinking Fountains.

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Cleaning. Clean all porcelain and polished metal surfaces, including the faucet, knobs, orifices and drain as well as the outer surfaces of fountain. After cleaning the entire drinking fountain shall be free from streaks, stains, spots, smudges, scale, and other obvious removable soil. Metal surfaces shall have a neat polished look after the cleaning.

Disinfect. Spray a disinfectant cleaner onto the entire drinking fountain. Make sure to spray directly into the drinking mouthpiece, allow the disinfectant to sit for a minimum of 10 minutes (depending disinfectant manufacturers guidance’s), and use damp paper towels to wipe the disinfectant off of the fountain.

5.3.4 Remove Trash.

Trash Collection/Removal. The contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers (exterior waste baskets, trash receptacles, ladies bins, food scrap baskets and smoking urns are included in the scope of trash removal) Sand in cigarette butt receptacles will be strained to remove ashes and debris. Trash receptacles shall be left clean, free of foreign matter and free of odors. The Contractor shall replace any obviously soiled, worn, full or torn plastic trash can liners. Trash shall be disposed into a designated trash dumpster Recycling Collection The contractor shall collect, pickup, and dispose of all recycle paper from the appropriate recycle bins (Blue boxes) located at each office and shall dispose of to the nearest recycle dumpster located outside the building. The contractor shall collect, pickup, and dispose of all recycling triple bins (Metal Cans, Plastic Bottles & Tetra Pak, Glass Container) as indicated in Technical Exhibit # F and shall dispose of to the nearest recycle dumpster located outside the building.

5.3.4 Vacuum Cleaning

Vacuum Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Vacuum cleaners shall offer high airflow, high efficiency particulate air filter (HEPA filter), and an adjustable rotating brush agitation for effective soil removal. Custodial personnel must make every effort to minimize the generation of dust, both inside and outside of buildings. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. Tears, burns, and raveling shall be brought to the attention of the facility manager. Moveable items (chairs, trash receptacles, any and all easily moved item) shall be tilted or moved to access the floor surface for vacuum underneath these items.

Moved items shall be returned to their original position after cleaning.

Vacuum Floor Mats and Throw Rugs. Vacuum and/or clean all interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Area and throw rugs shall receive the same service.

5.3.5 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.).

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, wet mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. All floor drains shall be cleared of soils and debris, be cleaned and thoroughly rinsed with clean fresh water, leaving a 100% full with fresh water floor drain.

5.3.6 Carpet Cleaning

The used cleaning method (dry foam/water extraction) shall be designated by the COR.

During week-days (Mondays thru Fridays), Carpet Cleaning Services shall be performed before or after the community regular duty hours. Regular duty hours are 07.30hr thru 17.30hr, or/and during non-occupations of the buildings (week-ends, holidays) Water Extraction Method. Carpet cleaning, water extraction method shall be defined as the spot cleaning, vacuuming, operation of the water extraction equipment, and re-vacuuming of all carpet in an area. All vacuuming, both before and after the use of the water extraction equipment shall be done with a medium duty pile lifter vacuum. All stained areas shall be treated with spot cleaning solution, following the directions of the manufacturer of the solution, or treated according to the specific stain involved. Spot cleaning should be continued until as much of the stain as possible has been removed. All instructions provided by the manufacturer of the water extraction equipment and materials shall be followed during their use. After shampooing the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, Page 15 of 32 Rev 3-July 2016 chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location.

Dry Foam Method. Dry foam shampooing of carpets shall be defined as the spot cleaning, vacuuming, shampooing, and re-vacuuming of all carpeted area. All vacuuming, both before and after shampooing shall be done with a medium duty pile lifter type vacuum. All stained areas shall be treated with spot cleaning solution, following the directions of the manufacturer, or treated according to the specific stain involved. Spot cleaning should be continued until as much of the stain as possible has been removed. The shampooing shall be done using equipment and materials specifically designed for dry foam shampooing and meeting the specifications provided by the manufactures of the equipment and materials should be followed during its use. Areas that are inaccessible to the machine, such as corners, shall be shampooed with foam from the machine and manual scrubbed. After shampooing and allowing sufficient drying time, the carpet shall be vacuumed following a pattern, which will give the carpet tile a uniform appearance.

5.3.7 Sweep Floors

The entire areas, to include stairways, landings, riser’s entrances, vestibules, lobbies and all walking surfaces to be swept shall be thoroughly cleaned to remove dust, dry soil, and other litter. After the floor has been swept, the floor surface including corners and abutments, shall be free of streaks, litter, and spots caused by spills, with no visible dust, soil, or other litter. Moveable items (chairs, trash receptacles, any and all easily moved items) shall be tilted or moved to access the floor surface to sweep underneath these items. Moved items shall be returned to their original position after cleaning. Sweeping shall follow the week after the wet-mop services.

5.3.8 Wet Mop

Use proper wet floor signage. All hard floors, to include stairways, landings, riser’s entrances, vestibules, lobbies and all walking surfaces. Sweep, vacuum or dust mop the floors and baseboards to remove any large debris prior to wet mopping. Apply the floor cleaning chemical according to the manufacturer’s directions. After wet mopping, all stains and soils which are water soluble should be removed from the floor, leaving a clean, fresh floor. Floors must have a clean, uniform glossy appearance free of soil, film and stains, streaks, swirl marks, or standing water and/or contamination. All exposed surfaces as baseboards and furnishings must be also free of splash marks and streaks. No mop streaks must remain in the area. Moveable items (chairs, trash receptacles, any and all easily moved items) shall be tilted or moved to access the floor surface to wet mop underneath these items. Moved items shall be returned to their original position after cleaning. All floor drains shall be cleared of soils and debris, be cleaned and thoroughly rinsed with clean fresh water, leaving a 100% full with fresh water floor drain.

5.3.9 Stripping/Finishing.

During week-days (Mondays thru Fridays), stripping and finishing shall be performed before or after the community regular duty hours. Regular duty hours are 07.30hr thru 17.30hr, or/and during non-occupations of the buildings (week-ends, holidays).

Stripping. Stripping is the complete removal of all finish and/or sealer without damage to the floor surface. Stripping shall also include the complete removal of all marks, scuffs, etc. except in case, which there is damage to the floor surface. Stripping chemical(s) used shall be used according to the manufacturer’s directions. The floors shall be scrubbed with a single disc floor machine equipped with a stripping pad, except those areas in which an auto scrubber can safely and effectively be used; and those areas in which the use of manual scrubbing devices are necessary to completely remove the finish and/or sealer (along walls, in corners, etc.). The stripping solution and rinse water shall be picked-up with a wet/dry vacuum except in areas where its use is impossible or impractical (very small area, areas with low amperage circuits, etc.). After stripping, the floors shall be thoroughly rinsed with clean water. When a wet/dry vacuum is used, the area should be rinsed at least once after the stripping solution has been removed. If a mop is used to pick-up the stripping solution, the area should be rinsed at least twice. Moveable items (chairs, desks, trash receptacles, any and all easily moved items) shall be tilted or moved to access the floor surface to strip underneath these items. Moved items shall be returned to their original position after floors finishing.

Use proper floor signage.

Finishing. Finishing is the proper application of at least three coats of finish to all trafficked areas and one coat of finish to areas receiving no traffic. The finish shall be applied with a clean, fine strand, rayon mop head. No finish, which has been removed from its original container, shall be returned to that container. After the finish has dried, the reflectance shall be uniform with no streaks, swirls, etc. visible.