A02._2019_Gate_Attendant_Handbook_-_Edited.pdf

APPENDIX B

LAKE SHELBYVILLE

CAMPGROUND

GATE ATTENDANT HANDBOOK

ST. LOUIS DISTRICT

U.S. ARMY CORPS OF ENGINEERS

THIS SET OF GUIDELINES SHOULD ASSIST YOU IN LEARNING YOUR JOB. IT SHOULD ALSO

SERVE AS REFERENCE WHILE YOU ARE ON THE JOB. THESE GUIDELINES ARE CONSIDERED A

MINIMUM OF WHAT YOU NEED TO KNOW TO PERFORM YOUR DUTIES CORRECTLY. PLEASE READ

THEM CAREFULLY. ASK QUESTIONS ABOUT SECTIONS YOU DO NOT UNDERSTAND BEFORE YOU

BEGIN WORK.

YOU WILL RECEIVE SPECIFIC TRAINING ON USING THE COMPUTER OPERATED CAMPER

REGISTRATION SYSTEM PRIOR TO BEGINNING WORK AS A GATE ATTENDANT IN THE FEE BOOTH.

IN ADDITION, MANY OF THE TOPICS COVERED IN THIS HANDBOOK WILL BE PRESENTED IN MORE

DETAIL DURING A GATE ATTENDANT ORIENTATION WHICH YOU WILL ATTEND BEFORE

BEGINNING WORK IN THE CAMPGROUND. BOTH THE COMPUTER TRAINING AND THE GATE

ATTENDANT ORIENTATION WILL BE CONDUCTED IN THE LAKE SHELBYVILLE VISITOR CENTER

BY MEMBERS OF THE LAKE SHELBYVILLE STAFF.

APPENDIX B

GATE ATTENDANT HANDBOOK

TABLE OF CONTENTS

SECTION TITLE

A. APPEARANCE AND CONDUCT

B. CAMPER REGISTRATION

C. USER PERMITS, COLLECTED FEES, TRANSMITTAL OF FEES

D. AMERICA THE BEAUTIFUL SENIOR PASS, AMERICA THE BEAUTIFUL ACCESS PASS,

GOLDEN AGE PASSPORT, AND GOLDEN ACCESS PASSPORT

E. DAY USE FEES

F. VISITORS AND SIGHTSEERS

G. BEACH USERS AND PICNICKERS

H. CAMPGROUND REGULATIONS

I. HOW TO BEAT THE SYSTEM

J. RADIO USE

K. HANDOUT MATERIALS

L. LOST AND FOUND

M. THEFT AND ROBBERY

N. MISCELLANEOUS GUIDELINES

O. DIRECTORY OF FORMS

P. REFUNDS

Q. RESERVATIONS

R. CAMPGROUND STATUS CHECKS

S. NRRS

SECTION A

APPEARANCE AND CONDUCT

As a Gate Attendant, you are, in most cases, the first person visitors will see when they arrive at the campground. And, as you have heard many times before, the impression you create at that first meeting will form the opinion campers have of not only the lake, but also the Corps of Engineers. Everyone likes to be treated courteously and visitors to the lake are no exception. The public is, after all, paying for the facilities at the lake and rightfully expects to be treated in a friendly manner. The following are some things to keep in mind when meeting the public:

1. Treat each person like you're glad to see them, but don't overdo it! Everyone likes a friendly greeting.

2. Know your job. Answer questions courteously. If you don't know the answer, say so ... but tell the visitor you'll find out and give them an answer if they will check back with you later. Don't give out wrong information!

3. You should be friendly even if you are having a bad day. Remember that an important part of your job is to provide services in a manner which helps make each visitor's stay as enjoyable as possible.

4. Another important factor in meeting the public is your own personal appearance.

a. Gate Attendants must remain fully clothed while on duty.

b. Clothing must be neat in appearance and appropriate for meeting the public.

c. You are required to wear a nametag for identification. It will be provided by the Government.

5. Smoking is not permitted in the fee booths. If you smoke do it discreetly outside the fee booth, away from the presence of visitors.

6. Alcohol and/or drugs (except prescribed medications) must not be consumed for eight hours prior to nor during duty hours. If you have a serious medical condition or if you are taking prescribed medications, which might affect your job performance, be sure to inform the Contracting Officer's Representative. Also, make them aware of any possible side effects from the medication.

7. Except when making campground rounds and for calls of nature, the Gate Attendant shall remain within hearing distance of the communication equipment in the fee booth during scheduled working hours. Leaving the fee booth for lunch is not permissible. Any time you do leave the fee booth unattended, lock it securely.

8. Tactfully discourage loitering at the fee booth by the visiting public.

9. You are not permitted to bring an unauthorized relative or friend to work with you, or have anyone else help you or keep you company in the fee booth. You are the only one authorized to be in the fee booth except rangers or other Government employees on official business. Do not encourage long-term visits with anyone.

10. Keep the fee booth neat and orderly. The impression one gets when walking into a messy place of business is not favorable. Besides, other people have to work in that fee booth, too. Only necessary information should be posted on the bulletin board inside the fee booth. Nothing will be affixed to the inside walls of the fee booth.

11. How you spend your time during off duty hours is essentially your business, but you must remember that you are subject to the same rules as our visitors. Unless you receive permission from the Contracting Officer's Representative, avoid actions that would constitute violations of Corps regulations. The public observes the actions of gate attendants. You will be expected to set a good example for our visitors at all times.

12. When incidents, accidents, fires, or fatalities occur in the campground, or even at other places around the lake, you may be the first to be questioned by reporters, insurance investigators, or curious visitors. Normally you should refer all inquiries to the project management office. Personnel in the office should know the whole story and be best informed on these situations. If you know something that the project management office doesn't know - tell them, not members of the general public.

13. You are not permitted to possess or use firearms of any type in conjunction with your duties as a Gate

Attendant.

14. The use of personal radios and televisions in the fee booth must not interfere with your duties as a Gate Attendant. Such items will be placed in inconspicuous locations. The project electrician will perform any wiring or installation of antennas for these items only after consultation with and approval by the Contracting Officer's Representative.

SECTION B

CAMPER REGISTRATION

The following is an example of a typical, everyday registration, (what should happen if all goes well).

1. When visitors arrive and indicate they wish to camp in your area, immediately fill out a Camper Registration Card (LMV FORM 415-R) according to the example on page 10. Fill in everything on the card except the site number, the date out, and the number of days. This card will already be started if the visitor has a reservation. Keep this card at the fee booth.

2. Every registrered occupant must be informed of the rules and regulations. Explain to them that the informational packets include these, then offer the camper an information packet containing:

a. A Title 36 Pamphlet

b. A Park Information Guide

c. A map of the lake (if requested by the visitor)

d. A trash letter

e. A yellow jacket warning letter (seasonally)

f. Interpretive or other handouts provided by the project management office

g. Any other materials as directed by the Contracting Officer's Representative.

3. If the arriving camper has a reservation, complete their Camper Registration Card, check them into the computer, offer them the items listed in #2., and let them enter the campground.

4. Give walk-in campers the following instructions:

a. Go into the campground and pick out a vacant site which does not have a reservation posted for arrival during the period of your stay.

b. Please leave something at the site to indicate you will be camping there. This will keep others from claiming that site while you are finishing your registration.

c. Return to the fee booth to finish your registration and pay your fee as soon as possible. Be sure to bring the number of the campsite you have chosen.

d. If they are unfamiliar with the campground, give them a campground map and indicate the sites which are non-reservable.

5. When the camper returns to the fee booth, complete the Camper Registration Card you started when the camper first arrived. Enter the camper into the fee booth computer, collect the appropriate fee, and give the camper their receipt. Place the folder Camper Registration Card in the associated slot on the registration board (Fee Booth Control Board).

6. If the computer is not working you will fill out a handwritten user permit (ENG FORM No. 4457) according to the example on page 11, only if you have been instructed to do so by the COR. If the fee booth computer is not working and you have not been instructed to use handwritten user permits, instruct the camper to return to the fee booth at a later time to finish registering and pay their user fee after your computer is back on line.

7. If a User Permit is used it will be filled out in its entirety and it must be legible. If a mistake is made, void all copies by writing "void" across the face of the User Permit and begin a new permit. All copies of voided User Permits will be stapled together and turned in to the project office with the office copy of your Deposit Summary Report. Detailed instructions for voiding NRRS receipts will be covered during ORMS computer training and will be included in the ORMS User's Manual.

8. Give the camper a Vehicle Pass (LMS FORM 338). Vehicle passes are different colors for different campgrounds. On the vehicle pass, write with a black magic marker:

a. The initials of the campground

b. The campsite number

c. The check-out date

d. Your initials (3 letters required)

See example on page 12

9. Instruct the camper to hang the vehicle pass on the rear-view mirror of their vehicle so it can be read from outside the front of the vehicle.

10. Fill out vehicle passes for additional vehicles, which will be staying overnight on the site, at the time the additional vehicles enter the park. Instruct the drivers of the additional vehicles to place their pass on the rear view mirror of their vehicle. PLEASE: Remember to advise the drivers that the additional vehicles must be parked on their campsite or in a designated parking area.

11. Fill out a Yellow Post Tag (LMS FORM 617).

a. Fill out the large (bottom) portion of the yellow tag with the check-out date, the campground initials, the site number, and your initials, according to the example on page 13. Give this portion to the camper with instructions to place it in the proper slot on the carsonite post in front of their campsite.

b. Use a black magic marker to fill out the yellow tag and the vehicle pass.

12. When a camper checks out of the campground, remove their Camper Registration Card (LMV FORM 415-

R) from the current file box and file it alphabetically in the dead file box.

13. As you might guess, all doesn't always go well. The following are some suggestions and things to remember:

a. Make sure you recommend that the camper leave something on the chosen site whenever the site is unoccupied. If they are in a mobile camper, and have no tag along vehicle, give them an "occupied" sign to place at the pad, if available.

b. If your records say a site is taken, it is taken! Don't give a site to someone else unless you know FOR SURE the site has been vacated. Encourage campers to leave equipment at their sites, however, we cannot require them to do so.

c. Tell the campers they must check out when they leave the campground so their site can be rented to someone else. Make this check out policy very clear.

d. According to Corps regulations, an individual, a family, or group of campers is not permitted to rent more than one site for the purpose of holding a site for a friend or relative except through the reservation system. An individual who registers for a particular site must camp on that site. Do not accept payment for a site if that person is already registered on another site. Of course, this is easier said than done. If you experience trouble with this, contact a park ranger.

e. A responsible person in the camping party must register for the campsite. The children of a family should not register for the site, nor renew the registration for more days after the initial registration has expired.

This will help prohibit a family from renting another site to hold it for friends or relatives who are to arrive later.

f. It is very important to offer/present the campground regulations to all campers and visitors. MAKE SURE THIS IS DONE! If we should have to write a citation to an individual for violation of one of our regulations, our case will be greatly hindered or perhaps even thrown out of court if the violator has not been informed of the regulations through the handout procedure. Your role in this is extremely important.

Please see to it that each group gets copies of the campground regulations.

g. Refunds - See Section P of this Appendix.

h. Camper moving - Sometimes a person camped in one campground has paid for a week or so and for some reason decides to move to a different campground on the lake. This is possible. First, as a courtesy, contact the other campground by radio or phone to make sure there are sites available there. (This does not mean that a site will be reserved or held for the person who is moving.) The camper will be checked out of the campground they are leaving and entered as a walk-in in the campground they move to. A refund will be processed for the camper thru NRRS for the amount of the unused fees in the first campground, minus a service fee if applicable. The camper will then have to pay applicable fees when checking in at the new campground.

i. If a camper wants to move from one site to another within the same campground, tell them to make sure the new site is vacant, move all of their equipment to the new site, and then come and tell you the new site number. Tell them to bring their original yellow tag, their camping receipt, and all their vehicle passes with them when they come to tell you the number of the site they have moved to. When this occurs be sure you make all the changes necessary so that your records remain accurate. In ORMS you must use the "Transfer” option, which will generate a new receipt for the new site. If there are additional fees owed, such as when a camper moves from a single standard site to a full hookup or a double site, the new receipt will reflect those additional fees. If the camper moves to a site with a lesser fee, the new receipt will reflect the price difference and you will process a refund thru NRRS for the difference in fees.

j. Fees are assessed on a camping site basis. At Lake Shelbyville the majority of campsites are classified as single capacity sites. The only exceptions are designated double capacity sites.

(1) Single capacity sites are limited to one recreational vehicle and three tents. If no recreational vehicle is on the site, a maximum of four tents is permitted.

(2) Double capacity sites are limited to two recreational vehicles and six tents, one recreational vehicle and seven tents, or if no recreational vehicle is on the site, a maximum of eight tents is permitted.

(3) The maximum number of people permitted to stay overnight on a single capacity site is eight.

Up to sixteen people are permitted to stay overnight on double capacity sites.

k. An America the Beautiful Senior Pass, an America the Beautiful Access Pass, a Golden Age Passport, or a Golden Access Passport entitles the bearer to a 50% reduction in use fees. They may be used only by the person to whom they were issued. Do not accept passports from anyone unless they are the registering party, are the individual to whom the passport was issued, and will be camping overnight on the site.

l. If you believe someone is using someone else's passport and/or is coming to the campground to register and receive the 50% discount for someone else refer the problem to a park ranger.

m. It is okay to request additional identification from a camper to verify that they are the person to whom an America the Beautiful Senior Pass, an America the Beautiful Access Pass, a Golden Age Passport, or a

Golden Access Passport was issued.

n. Never, under any circumstances question the right of an individual to have an America the Beautiful Access Pass or a Golden Access Passport!

14. It is important to realize that changes may occur to the forms and/or adjustments to the process may occur over the duration of the contract period. Any changes to forms, pass systems, or the ORMS system will be relayed to the gate attendant through training coordinated by the COR or designated project representative.

Sample: REGISTRATION CARD

Sample: USER PERMIT

Sample: VEHICLE PASS

Sample: YELLOW TAG

SECTION C

USER PERMITS, COLLECTED FEES, AND TRANSMITTAL OF FEES

1. A Gate Attendant is responsible for collecting the proper fees in accordance with the approved fee schedule, for any User Permits (ENG FORM 4457-TEST) issued to them, and for the fee monies collected. Your contract may be terminated by the Contracting Officer in the event of unbalanced receipts, unaccountable receipts, and/or unbalanced funds.

2. When you go off duty, the monies collected are to be placed in the safe provided in the fee booth.

3. Campers may pay camping fees by cash, personal check, traveler’s check, or by major credit card. Personal checks and traveler’s checks must have the phone number (including area code), and driver's license number of the person writing the check, written on the front of the check, if not preprinted on the check. All checks must be made out to "NRRS". Checks made out to the campground, the Corps of Engineers, or the project management office cannot be accepted. All checks will be remitted to NRRS. All checks must be prepared and endorsed in ink, not pencil. The Gate Attendant is responsible for making sure all personal checks received are properly written for the exact amount owed and that all checks are endorsed before forwarding to NRRS. The project management office will provide an endorsement stamp to be used for this purpose.

4. Gate Attendants must provide their own change. Be sure to have enough to get you through the day when your shift starts.

5. The Contractor must transmit the fees collected to NRRS, P.O. Box 530237, Atlanta, GA 30353-0237. Fees will be transmitted once per week or when accumulated monies exceed $1000 (not more than once per day), whichever comes first. Envelopes and address labels, for mailing deposits to Atlanta, are provided by the government. The Contractor must provide the postage. Included with the transmittal will be the following:

a. A Deposit Summary Report from the ORMS software. (The Contractor must also send a copy of this document to the Contracting Officer's Representative at the project management office and maintain one copy for their self). See example on pages 15&16.

b. A money order, bank draft, or cashier's check, equal to the amount of cash the gate attendant has collected, made out to "NRRS", and any personal or traveler's checks received from campers for the total amount of fees being transmitted.

NOTE: Transmittal of fees and remittance procedures will be covered in detail during ORMS computer training and will be included in the ORMS User's Manual.

6. In the event an error in addition results in an unbalanced Deposit Summary Report, (total receipts do not equal total funds), the Contractor will be instructed to do one of the following:

a. Funds less than receipts - a check for the difference must be submitted by the Contractor as soon as possible.

b. Funds greater than receipts - the next Deposit Summary Report, following notification by the NRRS that an overpayment has been made, is to be submitted as soon as possible and the overpayment deducted from the amount submitted by the Contractor on the new Deposit Summary Report.

Sample: DEPOSIT SUMMARY REPORT

Sample: DEPOSIT SUMMARY REPORT

SECTION D

AMERICA THE BEAUTIFUL SENIOR PASS, AMERICA THE BEAUTIFUL ACCESS PASS, GOLDEN

AGE PASSPORT, AND GOLDEN ACCESS PASSPORT

1. America the Beautiful Senior Passes are available to persons aged 62 and older for either $80.00/lifetime pass or $20.00/annual pass. They may be purchased through the mail or at federal installations managed by the U.S.

Army Corps of Engineers, National Park Service, the US Fish & Wildlife Service, the US Forest Service, the Bureau of Land Management, or the Bureau of Reclamation. America the Beautiful Senior Passes are also available via the Internet through the USGS website. An application can be downloaded at the following weblink:

http://store.usgs.gov/pass/senior_pass_application.pdf. The application can be filled out and mailed in to receive the card via mail. This will cost an additional $10 processing fee.

2. America the Beautiful Access Passes are available to Americans with disabilities that are eligible for benefits under federal programs. America the Beautiful Access Passes are free of charge and may be obtained through the mail or at federal installations managed by the U.S. Army Corps of Engineers, National Park Service, the US Fish & Wildlife Service, the US Forest Service, the Bureau of Land Management, or the Bureau of Reclamation. America the Beautiful Access Passes are also available via the Internet through the USGS website. An application can be downloaded at the following weblink: http://store.usgs.gov/pass/senior_pass_application.pdf. The application can be filled out and mailed in to receive the card via mail. This will cost an additional $10 processing fee.

3. Some installations in and around Illinois where America the Beautiful Passes may be obtained include

Lincoln’s Home in Springfield, the Arch in St. Louis, Crab Orchard National Wildlife Refuge near Carbondale, the Shawnee National Forest in Southern Illinois, and the George Rogers Clark Memorial in Vincennes, Indiana. In addition, America the Beautiful Senior Passes may be purchased at the National Great Rivers Museum in Alton, Illinois

4. America the Beautiful Senior Lifetime Passes and America the Beautiful Access Passes are lifetime passes and need not be renewed unless lost, stolen, or damaged. America the Beautiful Senior Passes are valid for year from the month of the date that they were issues and will need to be renewed annually.

5. Golden Age Passports and Golden Access Passports are no longer available. However, Golden Age

Passports and Golden Access Passports which were issued previously are still honored at Corps of Engineers projects.

6. Golden Age Passports and Golden Access passports are lifetime passports and need not be renewed unless lost, stolen, or damaged.

7. If at any time a Golden Age Passport or Golden Access Passport is lost, stolen, or damaged it must be replaced by an America the Beautiful Senior Pass or an America the Beautiful Access Pass.

8. America the Beautiful Senior Passes and America the Beautiful Access Passes and Golden Age Passports and Golden Access Passports entitle the bearer to a 50% reduction of use fees at Federal areas where camping fees are charged (this does not include State Parks). The 50% reduction for these passports will apply to the total use fee, but not to any service fee through NRRS.

9. America the Beautiful Senior Passes and America the Beautiful Access Passes and Golden Age Passports and

Golden Access Passports also entitle the bearer to full coverage of Day Use Fees.

10. Do not confuse the America the Beautiful Senior Passes and America the Beautiful Access Passes and Golden Age Passports and Golden Access Passports with the America the Beautiful Annual Pass. Any person can buy an America the Beautiful Annual Pass which entitles the holder to enter, without charge, any Federal installation which charges an entrance fee. Since there are no entrance fees charged at any Corps of Engineers projects, America the Beautiful Annual Passes Passports are not valid for camping at Corps of Engineers projects, they our however valid for day use access with no additional fees.

11. When a visitor uses an America the Beautiful Senior Pass or America the Beautiful Access Pass, or a Golden Age Passport or Golden Access Passport, while registering for a campsite, be sure to enter the passport number in the space provided in the ORMS software or on the User Permit.

12. America the Beautiful Senior and Access Passes and Golden Age and Golden Access Passports may only be used by the person to whom they were issued. If you are in doubt as to whether or not the person who presents a pass or passport to you is actually the one to whom it was issued, ask for identification to verify the fact. Report any problems to a ranger.

13. Do not allow the holder of an America the Beautiful Senior or Access Pass or a Golden Age or Golden Access Passport to register and/or pay for any campsite other than the one they will actually be staying on overnight.

14. If a visitor is entitled to, but does not have an America the Beautiful Senior or Access Pass or Golden Age or Golden Access Passport, they will not receive the 50% discount unless they obtain an America the Beautiful Senior or Access Pass before they pay their camping fee or their Day Use Fee. Monies paid during previous camping stays cannot be recouped once those stays have ended.

15. America the Beautiful Senior and Access Passes and Golden Age and Golden Access Passports may be used when paying fees for a group camp only if every person in the group has an America the Beautiful Senior Pass, an America the Beautiful Access Pass, a Golden Age Passport, or Golden Access Passport.

FEDERAL LAWS AND AGENCIES

PROVIDING BENEFITS TO DISABLED PERSONS

Office of Personnel Management

Title 5 U.S.C. Sec. 8337, Disability Retirement.

Veterans Administration

Title 38 U.S.C. Chapter 11, Compensation for Service Connected Disability.

Department of Labor

Title 30 U.S.C. 901 Federal Coal Mine Safety and Health Act.

Title 33 U.S.C. Sec. 901 Longshoremen's and Harbor Workers Compensation Act.

Title 5 U.S.C. Sec. 8901 et seq., Federal Employees Compensation Act.

Title 42 U.S.C. Sec. 1651 etseq, Defense Base Act.

Title 36 D.C. Code 501, D.C. Workmen's Compensation Title 43 U.S.C. Sec. 8171 Non-Appropriated Funds Instrumentality Act.

Social Security Administration

Social Security Act:

Title 2 U.S.C. Sec. 200-233 Disability Title 16 U.S.C.

Sec. 1601-1634, Special Supplementary Income.

Federal Coal Mine Safety and Health Act:

Title 4 U.S.C. (all sections), Black lung

Railroad Retirement Board

Railroad Retirement Act:

Sec. 2(a)(1)(V) Total and Permanent Disability

Department of Education

Rehabilitation Act:

Title 1 U.S.C. (all sections) Rehabilitation Vocational Services.

Title 2 U.S.C. Part B Independent Living Centers.

Sample: AMERICA THE BEAUTIFUL SENIOR PASS

Sample: AMERICA THE BEAUTIFUL ACCESS PASS

Sample: GOLDEN AGE PASSPORT

Sample: GOLDEN ACCESS PASSPORT

MILITARY DISCOUNTS AND PASSES

1. Service men and women - Army, Navy, Air Force, Marines, Coast Guard, and activated National Guard and Reserves, and their dependents who present the America the Beautiful Annual Military Pass will receive a fee waiver to USACE-managed day-use areas (boat launches and swimming areas). The Military Pass, which is free, may be obtained in person at locations offering America the Beautiful issuing services.

2. Military members and their dependents may also present a Department of the Defense Identification Card or Common Access Card (CAC) to receive the day-use fee waiver at USACE-managed day-use areas.

3. In a separate effort, USACE will continue to waive camping fees for active duty military members and their dependents on mid- or post-deployment leave. To qualify for a camping fee waiver at a USACE-managed campground, a member or dependent must present the new Military Pass or CAC and a copy of their mid-or post-deployment (reintegration) leave orders. Camping fees are waived on a walk-up and space available basis, as well as for reservations made through the National Recreation Reservation Service call center at 1- 877-444-6777. However, fees will not be waived for on-line reservations made through the on-line website, www.recreation.gov.

SECTION E

DAY USE FEES

1. As authorized by the Omnibus Budget Reconciliation Act of 1993 (Public Law 103-66), the Corps of Engineers collects Day Use Fees at developed swimming beaches and for the use of developed Corps of Engineers operated boat ramps. The fees are as follows:

Beaches: $5.00/vehicle/day or $2/pedestrian/day on foot/bike

Boat Ramps: $5.00/day

Annual Pass: $40.00 per year – Good for 1 year from the month of purchase

No charge for children sixteen (16) years of age and under

2. Annual passes are available for a fee of $40.00. An annual pass is good for one year from the month of purchase. Examples:

a. An annual pass purchased on the first of April in one year is good through the end of April of the following year.

b. An annual pass purchased on the 30th of April in one year is good through the end of April of the following year.

See examples on pages 25 & 26.

3. Procedures for issuing an annual pass:

a. An annual pass consists of a hang tag for the inside rear view mirror of the vehicle with a month sticker and a year sticker affixed to the hang tag. The month and year tags signify the date the annual pass will expire. If you sell an annual pass in June of 2018, the purchaser will receive a hang tag with a JUN month sticker, and a 19 year sticker.

b. Hang tags, month stickers, and year stickers will be provided to all gate attendants by the project management office.

c. The year stickers, which come in books of 30, are accountable property.

d. In each book of annual pass year stickers there is a receipt with two copies for each pass. A receipt must be filled out for each pass sold. These receipts are carbonized so they will write through to all copies. If an individual wishes to purchase more than one annual pass at the same time a separate receipt must be filled out for each one.

e. When the receipt is filled out the customer copy is given to the individual purchasing the pass, the original is attached to the campground copy of the NRRS receipt, and the record copy remains in the book.

NOTE: Make sure that the number on the pass and the number on the receipt are the same before filling out the receipt.

f. The book with all the record copies will be turned in to the Contracting Officer's Representative after all the passes have been sold from that book.

g. You will use the NRRS computer to sell the annual passes. Detailed instructions for this process will be provided to you during ORMS computer training.

4. An annual pass may be used in multiple vehicles at different times. An annual pass may be used in any vehicle as long as the person to whom the pass was issued is a passenger in the vehicle.

5. An annual pass permits the holder and all accompanying passengers to use the swimming beaches and boat ramps at all Corps of Engineers projects nationwide without paying an additional Day Use Fee. These passes are available at the Lake Shelbyville Project Office, at all Corps of Engineers campground entrance stations, and at the IDNR West Okaw Wildlife Management Area Headquarters on Route 121 between Bethany and Sullivan.

6. One annual pass may not be used to cover the Day Use Fees for the launching of two different watercraft using two different vehicles at the same time on the same day. Launching two watercraft using two vehicles at the same time on the same day requires two annual passes or one annual pass and the payment of one $5.00 Day Use Fee or the payment of two $5.00 Day Use Fees.

7. Holders of America the Beautiful Passes and those with Golden Age Passports or Golden Access Passports required no additional payment, these passes cover all day use fees.

8. Any person using an annual pass which was issued to another person or any person attempting to use one annual pass for two vehicles at the same time on the same day is guilty of “Failure to Pay Day Use Fees” and may be cited under Title 36, Section 327.23c. for that violation.

9. Campers currently registered in Corps of Engineers campgrounds are entitled to use any day use facility without paying a Day Use Fee. The vehicle pass and their camping receipt will serve as their Day Use permit.

Sample: ANNUAL DAY USE PASS HANG TAG

Sample: ANNUAL DAY USE PASS RECEIPT

Sample: ANNUAL PASS YEAR STICKER

SECTION F

VISITORS AND SIGHTSEERS

Visitors to registered campers are permitted to enter the campground at any time. Guidelines for handling visitors are as follows:

1. A potential visitor must state the name of the person they plan to visit.

2. Check your records to determine if that person is camped in your park. If they are, give the visitor a visitor pass, ask them to read the rules on the back of the pass, and have them place the pass face up on the dashboard of their vehicle. Inform them that the pass must be returned to you each time they leave the park. Then direct the visitor to the campsite they wish to visit.

3. Be sure to tell the visitors that if there isn't room to park on the pad at the campsite they are going to visit, they will have to place their vehicle in a designated parking area. Tell them parking on vacant campsites is not permitted.

4. Issue a visitor pass each time a visitor's vehicle enters the campground, and instruct them to return it each time they leave. This will reduce the likelihood of losing the pass and will reduce the possibility of someone using the pass improperly in the future. You are not expected, however, to enforce this, or any other regulation. You are only expected to instruct them to return the pass upon leaving. Most people will do so, and that will reduce problems related to the misuse of visitor passes.

5. Some people will take their passes with them as they leave, and then try to get back into the park with it at a later date or try to get into another park with it. Holding a visitor pass does not entitle anyone to enter a campground. A person with a visitor pass coming into a campground is to be stopped and dealt with as outlined above. However, most people will turn in the pass as they leave if they were told to do so when it was given to them.

6. If the people the visitor wants to see aren't registered in the campground where you are working they may be in one of the other campgrounds around the lake. Visitors sometimes get mixed up and look for people in the wrong campground. If they insist that the people they are looking for are camped at the lake, check via radio to see if the people might possibly be camped in a different campground. This situation occurs quite often.

7. It is also possible that the person the visitor wants to see is in your campground but hasn't registered yet. Or they may be in your campground, but may be camped with another person who registered for the site. If you don't have the person the visitor wants to see registered in your campground and they aren’t registered in any of the other campgrounds at the lake, the potential visitor could: a) wait awhile outside the campground in a parking area, b) check back at the fee booth again a little later, c) park their vehicle in a parking area outside the campground and walk through the campground to look for the people they want to visit, or d) be issued a sightseeing pass and follow the appropriate guidelines.

8. Prospective campers who wish to view camping facilities prior to their camping trip will be admitted to campgrounds according to the following procedures:

a. The Project Manager will determine the number of sightseeing passes to be used in each campground.

b. Only issue sightseeing passes between 8:00 a.m. and 8:00 p.m.

c. Register sightseers by recording their name, make of vehicle, license number, and the time the permit is issued. Be sure to record the time the permit is returned when the sightseer leaves.

d. Time limit of the pass is 15 minutes. This is not a regulation, it is only a guideline. Most sightseers will not stay beyond 15 minutes.

e. Give a copy of Title 36 and a Park Information Guide to each sightseer you register.

f. Do not admit additional sightseeing vehicles when all passes for the campground have been issued.

However, do not restrict walk-in sightseeing.

g. If sightseers arrive at the fee booth and all the passes have been issued, they may wait in a parking area outside the campground until one of the passes has been returned to the fee booth.

SECTION G

BEACH USERS AND PICNICKERS

1. Picnickers may not picnic in a campground just as campers cannot camp in a picnic area. Campsites and their facilities are intended for the use of campers, not picnickers. Become familiar enough with the lake area to be able to suggest an alternative location where the people can picnic.

2. Picnic shelters are available through a special use permit if desired. A $30.00 administrative fee is charged for each permit for a picnic shelter area. The fee for reserving the Dam West Large Group Picnic Shelter is $50.00.

Permits for all picnic shelters may be requested in person at the Lake Shelbyville Project Office or by phoning 217- 774-3951. Shelters which have not been reserved may be used on a first-come, first-served basis, at no charge, and no permit is necessary.

3. Beaches located within the campgrounds are intended for use by campers registered in that campground.

Persons who are not staying in the campground or visiting someone who is staying in the campground are encouraged to use Dam West Beach, Sullivan Beach, Wilborn Creek Beach or Wolf Creek Beach. Due to close proximity to local cabins and rental facilities Lithia Springs and Coon Creek may receive visitors wishing to use their beach. If the COR authorizes the gate attendants at those facilities a fee may be collected through the ORMS system according to the fee collection schedule for day use. The COR will notify gate attendants at the beginning of the recreation year as to what the policy will be, if beach users are allowed, they will be walk-in only, no vehicles will be permitted.

SECTION H

CAMPGROUND REGULATIONS

You should develop a good working understanding of Corps of Engineers regulations. Although you will not be enforcing any of them, you do have a responsibility to become sufficiently familiar with them to be able to answer questions from visitors. The following is a partial list of the regulations you are most likely to encounter. If you have questions concerning any other Corps regulations, ask a ranger.

1. The following regulations are selected from Title 36.

a. "Camping is permitted only at sites and/or areas designated by the District Commander." Camping anywhere else on the project is not permitted.

b. "Camping at any one or more campsites at any one water resource project for a period longer than 14 out of any 30 consecutive day period is prohibited without written permission from the District Commander."

Some lakes have an extended camping program or issue a campground extension which authorizes the length of stay to exceed the 14 day limit. You will be briefed on the extended camping program by the ranger administering the contract.

c. "The unauthorized placement of camping equipment or other items on a campsite and/or personal appearance at a campsite without daily occupancy for the purpose of reserving that campsite for future occupancy is prohibited." This regulation has been interpreted many different ways in the past. As it states a camper must occupy the campsite for a period of time daily. This does not necessarily require overnight occupancy.

d. "The digging or leveling of any ground or the construction of any structure without written permission of the District Commander is prohibited."

e. "Campers, picnickers, and all other persons using a water resources development project shall keep their sites free of trash and litter during the period of occupancy and shall remove all personal equipment and clean their sites upon departure."

2. The following regulations are contained in the Park Information Guide and are authorized by Title 36, Section 327.12a.

a. "At Lake Shelbyville the majority of sites are classified as single capacity sites. The only exceptions are designated double sites, which are double capacity sites."

(1) Single capacity sites are limited to one recreational vehicle or trailer and three tents. If no recreational vehicle or trailer is on the site, a maximum of four tents is permitted.

(2) Double sites are limited to two recreational vehicles or trailers and six tents. If no recreational vehicles or trailers are on the site a maximum of eight tents is permitted.

(3) The maximum number of people permitted to stay overnight on a single capacity site is eight.

Up to sixteen people are permitted to stay overnight on double capacity sites.

b. "A responsible person must register and pay fees within a reasonable time after a camp is established or when the fee booth opens. Check out time is 4 p.m. Reservation sites will be available for occupancy when available, but not later than 5:00 p.m."

c. "Campground roads and facilities are to be used by registered campers and their visitors only. Interfering with, or restricting the use of the shoreline by boaters or other lake users is prohibited."

d. "All wheeled vehicles, including but not limited to mopeds, minibikes, boat trailers, motorcycles, and other vehicles, must be kept on camping pads registered to vehicle users or in designated parking areas. All motor vehicles must be parked lengthwise on the camp pad except at sites with irregularly shaped pads.

Empty boat trailers may be stored on the grass provided that they are moved onto and off the grass by hand."

e. "Picnic tables and lantern holders must remain on gravel surfaces at campsites with gravel impact areas."

f. "All waste water must be collected in a container and disposed of in authorized disposal facilities. In primitive areas where sanitary facilities are not provided, human waste must be buried 100 feet from any body of water and/or campsites."

g. "To avoid tree damage, hanging lanterns are to be suspended a minimum of 8" from the side of the tree and 24" from overhead limbs. Do not drive axes, nails, or other objects into trees."

h. "Roadways on public land administered by the Corps of Engineers are open only to licensed vehicles and licensed drivers."

i. "Parking on the grass in any location, along roadsides, or in such a manner as to obstruct traffic is prohibited."

SECTION I

HOW TO BEAT THE SYSTEM

This section refers to Title 36 CFR section 327.7c. This regulation is intended to prohibit the saving of campsites. It is not foolproof. Here are some of the more imaginative (and common) ways of beating us. I'm sure you'll run into many more during the summer.

METHOD 1: The Pup Tent Technique

Three people will bring their three kids to the campground on a Thursday and erect pup tents on three adjacent sites. The kids will camp nights until the families arrive on Saturday morning with trailers and place them on the pads.

METHOD 2: The Divide and Conquer Routine

The Jones family arrives at the campground on Wednesday: Mr. Jones driving a pickup camper pulling a camper trailer and his wife, alias Mrs. Smith, arrives driving a pickup camper. Mr. Jones parks the trailer on one pad, the pickup camper on another and Mrs. Jones, alias Mrs. Smith, parks the other pickup camper on a third pad.

Mr. Jones, his wife and one child go to the fee booth separately and register for one site each. After plugging into the electricity, they leave lights on in the two pickup campers each night while the family uses the trailer only. The Smith family and a third family show up Friday night to occupy the two pickup campers for the weekend.

METHOD 3: The Camping on a Shoestring Method

With this method, a family saves a campsite for a friend by placing a trailer on one pad and their car on the adjacent pad. One member of the family sleeps in the car and swears up and down that they are just camping economy class and that there is nothing in the regulation that requires a camper to sleep in a tent or a recreational vehicle.

METHOD 4: The Early Bird Procedure

The fourth and most common practice involves simply bringing the trailer to the area at 6 a.m. Friday morning, setting the trailer up and returning to work. The camper then brings the family back Friday evening to camp for the weekend. This is wrong if the camper goes from work home before returning to the campground, however, this is nearly impossible to enforce as we cannot require campers to stay at their campsite.

These are just some of the ways to sneak around the rules. Keep these in mind. Additionally at times you will sense something is going on. A few carefully asked questions may straighten the problem out before it really forms.

While your job is not to enforce the rules, you can help see to it that people know about the rules and stop some touchy situations before they start.

SECTION J

RADIO USE

Radios have been provided in each fee booth for communications with the project management office, patrolling rangers, and the other fee booths at the lake. These radios are to be used for official business only.

1. Do not use radios for chit chat.

2. Never use abusive or revealing language on the radio.

3. Remember that many people hear you every time you talk on the radio, maybe even campers standing within earshot of another radio.

4. The 10-Code is not used on Corps radio frequencies.

5. Try to memorize the call numbers of other fee booths and the ranger who happens to be in your area. Avoid using names over the radio.

6. Be sure no one else is using the radio before you talk. Don’t walk on the transmissions of other radio users.

7. When calling, state the number you are calling once, followed by your number once. Example: “5745, this is 5746, over”.

8. If you do not get an answer right away when you call someone, wait 20-30 seconds before calling again.

9. Know what you want to say before you call. Be concise and to the point. Keep your radio transmissions as brief as possible.

10. Refrain from making unnecessary radio transmissions.

11. At the end of a statement say the word "over" so the other party will know it's their turn to talk.

12. At the end of a transmission say your call numbers followed by the word "out" or "clear".

13. Never use the phrase "over and out."

14. KEEP RADIO TRAFFIC TO A MINIMUM!

SECTION K

HAND OUT MATERIALS

1. Offer the following to each camper when they first enter the park (You MUST offer these and explain they contain the rules and regulations):

a. A Title 36 Pamphlet

b. A Park Information Guide

c. A map of the lake (if requested by the visitor)

d. A trash letter

e. A yellow jacket warning letter (seasonally)

f. Interpretive or other handouts provided by the project management office

g. Any other materials as directed by the Contracting Officer's Representative.

2. The following should be available in the fee booth to be handed out if someone requests it:

a. Map of the Lake

b. Fishing Information Sheets

c. Marina Information Sheets

d. Topographic Map Information Sheets

e. Lake Hunting and Fishing Guides

f. Campground Map

3. Do not permit advertising posters, flyers, or any printed material, other than those provided by rangers, to be posted on the outside of the fee booth or kept in the fee booth for distribution to the public. You may keep pertinent advertising, such as where to buy firewood, propane, bait, etc. inside the fee booth for your own information in case campers ask. These items must be kept out of the eyesight of the public.

4. Remember to keep track of your handouts. Be aware ahead of time when you are going to run out of something. Write your needs down on a supplies order form and give it to the ranger on duty so additional materials can be sent out to you. Coordinate order forms with the other gate attendants working in the same fee booth with you. Supply order forms should be sent to the office with the Sunday evening ranger working your area. The supplies will then be furnished to your fee booth by the following Thursday evening.

SECTION L

LOST AND FOUND

Whenever anyone turns in an item they have found, or reports to you that they have lost an item you must do the following:

1. Fill out a Lost and Found Form (LMS FORM No. 342) according to the sample on page 36. Get as much detail as possible! Turn in all the forms and found items to the ranger on duty. The ranger will take them to the project management office.

2. When property is released prior to being handed over to a ranger, fill out the bottom half of the Lost and

Found Form and give the carbon copy to the owner. Send the original to the project management office. These forms must be filled out when somebody turns in anything they have found even if you know who it belongs to and are able to return it.

Sample: Lost and Found Receipt

SECTION M

THEFT AND ROBBERY

1. In the event that you are robbed, do not offer any resistance. Obey the instructions of the perpetrator. Your life is more important than the money.

2. In the case of armed robbery, or burglary of the fee booth during times when the fee booth is closed, you will not be held liable for any Government monies stolen. Any of your own money which you had in the fee booth for the purpose of making change, however will be your responsibility. In short, you are not responsible for any monies stolen from the fee booth, except money which belonged to you.

3. If an armed robbery occurs while you are on duty try to remember as many details as possible, such as a description of the perpetrator, a description of the clothes the individual was wearing, a description of the vehicle, a license plate number, and what the individual said and how they acted.

4. Any monies stolen from you outside of the fee booth or from your camper or your vehicle are your responsibility regardless of whether it was your money or money belonging to the Government.

5. There is a safe in the fee booth and you are expected to leave all Government monies in the safe during your off duty hours unless you are transporting it to the bank to exchange it for a bank draft to send in with your Deposit Summary Report.

6. If a theft is reported by a visitor in a campground, give the visitor the telephone number of the County

Sheriff's Office. It is better to have the visitor make the call so that he/she can answer any questions asked.